Business Profile

Publishers

LexisNexis

Headquarters

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Complaints

This profile includes complaints for LexisNexis's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

767 total complaints in the last 3 years.
346 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/01/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Please accept this formal letter as my first request to investigate and remove derogatory accounts/items from my consumer report. Going over my report, I have found it has errors. It has come to my attention that you are reporting what I believe to be inaccurate data, which I dispute, and this letter is an appeal for your assistance. As a consumer reporting agency 15 U.S.C. $ 1681a(f), you are governed by the Fair Credit Reporting Act ('FCRA"). 15 U.S.C. 1681, et seq., which protects consumers from inaccurate, outdated, or invalidated information reporting of their consumer file. The **** states that it's the consumer reporting agency's responsibility to ensure that all information contained within consumer files is accurate and free from errors. Your company is regularly engaged in the business of assembling, evaluating, and disbursing information concerning consumers for the purpose of furnishing consumer reports, as defined in 15 U.S.C. $ 1681(d), to third parties.
Business Response
Date: 03/03/2025
This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office.

Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved.

If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time.
Initial Complaint
Date:03/01/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Please accept this formal letter as my first request to investigate and remove derogatory accounts/items from my consumer report. Going over my report, I have found it has errors. It has come to my attention that you are reporting what I believe to be inaccurate data, which I dispute, and this letter is an appeal for your assistance. As a consumer reporting agency 15 U.S.C. $ 1681a(f), you are governed by the Fair Credit Reporting Act ('FCRA"). 15 U.S.C. 1681, et seq., which protects consumers from inaccurate, outdated, or invalidated information reporting of their consumer file. The **** states that it's the consumer reporting agency's responsibility to ensure that all information contained within consumer files is accurate and free from errors. Your company is regularly engaged in the business of assembling, evaluating, and disbursing information concerning consumers for the purpose of furnishing consumer reports, as defined in 15 U.S.C. $ 1681(d), to third parties.
Business Response
Date: 03/03/2025
This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office.

Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved.

If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time.
Initial Complaint
Date:03/01/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My name is ********* ********* and Im a consumer submitting this complaint on behalf of myself without any third party or any credit repair company being involved. Inaccurate Accounts: 1). Best Egg: $525.00 Opened: 10-14-23 Acct#****** 2). World Finance: Opened: 03-31-22 Acct#***************. *********** Auto: opened:02-09-19 Acct#****************************** Furniture:$466.00 Opened: 04-01-2020, Acct#*********************** et seq. Governs access to consumer credit report and promotes accuracy, fairness and the privacy of personal information assembled by the ****. Dispute 1: Accounts in violation of FCRA/FCDPA: Fraudulent Collection: Spring Oaks Capital:$560.00 Opened: 11-01-23 Acct#************. Account Resulted from aggravated identity theft!!! I (have not supplied proof under the doctrine of estoppel by silence, ********** *. ******* (mo) *** ** *******, I presume that no proof of the alleged debt, nor therefore any such debt, in fact therefore exists. The Courts have ordered that a "Reinvestigation" that merely shifts the burden back to the consumer and the credit grantor cannot fulfill the obligations imposed by 1681(a)(4). You have NOT provided me a copy of ANY original documentation that you have on file that is required under Section 609 & 611 (a)(1)(A) - (a consumer contract with my signature on it) and under Section 611 (5)(A) of the ****** you are required to "... promptly DELETE all information which CANNOT be verified." PURSUANT TO 15 USC 1681(A)(1)(A)-DELETE THE **** FROM THE FILE IN ACCORDANCE WITH PARAGRAPH (5), BEFORE THE END OF THE 30-DAY PERIOD BEGINNING ON THE DATE ON WHICH THE AGENCY RECEIVED THE NOTICE OF THE DISPUTE FROM THE CONSUMER. Providing the requested description of the process used to assess the quality and completeness of disputed information, with the company name, address,& phone number, or any information provider contacted, would be a reasonable resolution.
Business Response
Date: 03/01/2025
This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office.

Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved.

If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time.
Initial Complaint
Date:02/28/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to formally express my frustration regarding an unresolved claim associated with my vehicle's windshield that has been left open for the past four years without my knowledge. Despite my repeated attempts to seek clarification and resolution, LexisNexis has failed to notify me of this open claim or respond to my phone calls and emails.The claim in question was erroneously left open, which directly impacted my car insurance premiums. As a result of this negligence, I have incurred additional costs of $60 per six-month premium over the span of four years, amounting to a total of $480. This situation is unacceptable, and I expect prompt action to rectify this mistake.I kindly request that LexisNexis:Provide a formal written explanation regarding why the claim was never closed.Immediately close the claim and correct any associated records affecting my insurance premiums.Reimburse me the full amount of $480 for the excess payments I have made due to this error.Issue a formal apology for the inconvenience caused.Sincerely,
Business Response
Date: 03/01/2025
This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office.

Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved.

If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time.
Customer Answer
Date: 03/03/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

***** *****
Initial Complaint
Date:02/26/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Beginning in January, 2025, this business has caused problems for me in obtaining an automobile lease and insurance. By reporting erroneous information, they have caused irreparable harm to my credit and consumer buying power. They reported that I had an at fault accident in February of 2022, which is not true. This has affected my ability to obtain insurance at a reasonable rate as well as denial of insurance. Attempts to obtain information from them results in the same scenario: go to their website and request information. Then they send you a PIN and direct you to a website, but the PIN doesn't work. You cannot contact a live person or get
Business Response
Date: 02/27/2025
This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office.

Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved.

If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time.
Customer Answer
Date: 03/05/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

I received a phone call from the business on 2/27/25. However, none of the provisions set forth have been met. I have not received the information in my file. The error has not been corrected. I have no verification that my file has been closed as requested. In general, the response above is the same response that I have gotten before. This is not accptable.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

****** *******

Business Response
Date: 05/07/2025
LexisNexis Risk Solutions **** takes complaints from consumers extremely seriously and we have a robust process in place for resolving such matters, including a Legal review of all responses and handling by our Operations Escalated Response Team.

For Better Business Bureau (BBB) complaints, we continue to use a generic response for posting on the BBB website and a mail a more fulsome response to the consumer.? We have taken this approach to safeguard consumer-specific data; the BBB has confirmed that this is the better approach.

If the consumer does not agree with the BBB website response he or she can then reject the case on the BBB website; however, it keeps the consumers data safe.??

And to reiterate, a separate letter is sent to the consumer with the specific details of the resolution via mail.
Customer Answer
Date: 05/21/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********. Please close this complaint. I will have to monitor to see if the requests that I made to the business have been honored.

Sincerely,

****** *******
Initial Complaint
Date:02/25/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
LexisNexis provided a report to my car insurance company that stated my son had an at fault accident in 2023. He wasn't a licensed drive until 2024 and the accident happened in another state than where we live. The insurance company for the claim doesn't have my son listed. It's someone else with the same date of birth. I have been going back and forth with LexisNexis to try to clear this up. I have provided my son's license and a copy of his driver's history. Neither shows a record of the accident. My insurance company refuses to go by his driver's history but insists that the information from LexisNexis is accurate. I have provided all the proof that my son wasn't involved in any accident in 2023. He did not live in *****, the location of the accident, and was not a licensed driver at that time. All I have been given is the run around. This has caused my insurance policy to increase by $100 per month. I need to have this rectified immediately.
Business Response
Date: 02/27/2025
This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office.

?

Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved.

?

If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time.
Customer Answer
Date: 03/07/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

The report from the insurance company that they are referencing as the source of the information does not have my son listed. His name does not appear anywhere in the accident claim. The email from the insurance company is attached. While the information is correct, it has been incorrected linked to my son. This should have been clear to LexiNexis. This is negligence on their part and needs to be corrected immediately.
*** *******

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*** *******

Business Response
Date: 05/07/2025
LexisNexis Risk Solutions **** takes complaints from consumers extremely seriously and we have a robust process in place for resolving such matters, including a Legal review of all responses and handling by our Operations Escalated Response Team.

For Better Business Bureau (BBB) complaints, we continue to use a generic response for posting on the BBB website and a mail a more fulsome response to the consumer.? We have taken this approach to safeguard consumer-specific data; the BBB has confirmed that this is the better approach.

If the consumer does not agree with the BBB website response he or she can then reject the case on the BBB website; however, it keeps the consumers data safe.??

And to reiterate, a separate letter is sent to the consumer with the specific details of the resolution via mail.
Initial Complaint
Date:02/25/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Going over my Lexisnexis report, I have found it has errors. It has come to my attention that Lexisnexis are reporting what I believe to be inaccurate data, which I dispute, and this letter is an appeal for your assistance. As a consumer reporting agency 15 U.S.C. $ 1681a(f), you are governed by the Fair Credit Reporting Act ('FCRA"). 15 U.S.C. 1681, et seq., which protects consumers from inaccurate, outdated, or invalidated information reporting of their consumer file. The **** states that it's the consumer reporting agency's responsibility to ensure that all information contained within consumer files is accurate and free from errors. According to federal law, Lexisnexis are required to comply with the requirements imposed under the ****, 15 U.S.C. 1681 et seq., 1)follow reasonable procedures to assure maximum possible accuracy of the information in the consumer report, as required by 15 U.S.C. 1681e(b). This section imposes a high and often disregarded standard on consumer reporting agencies. See, e.g., ***** v. Experian Info. ***********, 2011 WL *******, at *4 (E.D. *** Mar. 18, 2011) (breaking down the requirements of 1681e(b), and explaining that "assure' means 'to make sure or certain: put beyond all doubt,"'[maximum' means the 'greatest in quantity or highest degree attainable[,]' and 'possible' means something falling within the bounds of what may be done, occur or be conceived." (quoting ********* *********************** Dictionary 133, 1396, 1771 (1993)); 2) comply with the investigation requirements, as required by 15 U.S.C. 1681i;3) should not provide consumer files to companies without determining that these companies had a permissible purpose to obtain consumer files pursuant to 15 U.S.C. 1681b;are neither my debts nor my authorized inquiries. Please correct this by the removal of these items from my consumer report. See. Exhibit A.
Business Response
Date: 02/26/2025
This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from your office. Please be advised that LexisNexis has carefully reviewed ****** Subramanis concerns and provided a response directly to ****** ********* via mail to the address provided in this complaint. If ****** ********* has any further questions for LexisNexis, they may contact us by phone at *************. The LexisNexis ***************** hours of operation are Monday -Friday from 8am to 7pm Eastern Time.
Customer Answer
Date: 02/26/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

There are no action taken yet from the day I requested for reinvestigation, I want LexisNexis to re-investigate and delete inaccurate information from my report based on the **** I have mentioned in my original complaint.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

****** *********

Business Response
Date: 04/30/2025
LexisNexis Risk Solutions **** takes complaints from consumers extremely seriously and we have a robust process in place for resolving such matters, including a Legal review of all responses and handling by our Operations Escalated Response Team.

For Better Business Bureau (BBB) complaints, we continue to use a generic response for posting on the BBB website and a mail a more fulsome response to the consumer.? We have taken this approach to safeguard consumer-specific data; the BBB has confirmed that this is the better approach.

If the consumer does not agree with the BBB website response he or she can then reject the case on the BBB website; however, it keeps the consumers data safe.??

And to reiterate, a separate letter is sent to the consumer with the specific details of the resolution via mail.
Initial Complaint
Date:02/24/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I need to know if Nexis Lexis is a legitimate company. I am receiving letters from ****************, ************ and LexisNexis stating they could not verify my identity to open an account or to check on disputes respectively so no account was opened and or data report given out. I want to know if Lexis Nexis is real because I received TWO identical letters dated February 9, 2025 from Lexis Nexis stated I was DISPUTING some data currently on my files but that once I prove my identity they will send me information after speaking to the source that gave them that information. They would also give ME a copy of my file report that they have that they send to agencies that ask about my information such as insurance companies, driving records, credit card etc. They would also put a FREEZE on my report since I was suspecting IDENTITY theft. I gave her the CONSUMER NUMBER AND CASE NUMBER ONE of the letters I received, However, the representative said I had to PROVE they were speaking to me to put on the fraud alert and send a report to me on who way asking for my information. To prove my identity, The representative, ******, to give her my Social Security Number, or Drivers License. I did not give her SSN but reluctantly gave my drivers license. She asked what state license issued in, I said, *******, and then she asked if I was a RESIDENT of that state. I asked her why she couldn't use the consumer or case number and TELL ME what she had and I would very it. She said she couldn't use that to get access. When she asked for my DOB I did not give it and asked her what else she needed to VERIFY me, she said my address. I told her LEXIS NEXIS ALREADY MAILED TWO LETTERS SO YOU should ALREADY have that information and just MAIL the information to me at the address YOU HAVE on file. I will have to research you more to see if you are credible. That is why I am contacting the BBB. Thanks for any assistance.
Business Response
Date: 02/25/2025

This correspondence is in response to the complaint LexisNexis Risk Solutions Inc.("LexisNexis") received from the BBB office.

Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved.

If you have any further questions for LexisNexis, please contact us by phone at **************.The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time.
Initial Complaint
Date:02/23/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
For several years now I've been getting (and paying) unusually high quotes for automobile insurance. And several times, in response to information provided by ***** insurance, referencing reports from LexisNexis, I've gone online to request what information LexisNexis has on file. Each of those requests resulted in them sending me a letter stating that they have been "unable to authenticate [my] identity and therefore cannot process [my] request." The last letter stating such was received, dated February 14, 2025, and this was after I'd spoken in person, to a LexisNexis representative via a phone call on February 13, 2025. In this phone call I detailed the previous responses from LexisNexis claiming insufficient information, and I provided all of the information requested of my by their representative, as I had done each time I completed the online form. I have yet to get clarification on whatever else they CLAIM to need to verify my identity.
Business Response
Date: 03/10/2025
This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office.

Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved.

If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time.
Initial Complaint
Date:02/21/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
lexisnexis Is reporting false information on my report. I called the insurance and they advised me that this happens a lot. This is in regards to auto report
Business Response
Date: 02/23/2025
This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office.

?

Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved.

?

If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time.

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