Complaints

This profile includes complaints for LexisNexis's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  LexisNexis

  230 Park Ave Fl 7 New York, NY 10169-0935

• 

  LexisNexis

  118 W 20th St New York, NY 10011-3627

• 

  LexisNexis Risk Solutions

  PO Box 105292 Atlanta, GA 30348-5292

• 

  LexisNexis Risk Solutions

  1000 Alderman Dr Alpharetta, GA 30005-4101

• 

  LexisNexis Risk Solutions

  6930 York Pl Alpharetta, GA 30040-7349

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/01/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was trying to get new car ins and my quote went up because LexisNexis (CLUE) reported that one of my sons was at fault for an accident on 01/02/2018 (when he was 12) and 7/15/22. He was not in the car for either of those accidents (they were from another son of mine- who is no longer going to be on our car ins). Im very concerned that such inaccurate information could be out there and counting against us for our rates and for my sons driving record. Its even more upsetting that he was ***************** one of these accidents. Progressive told us that we needed to contact LexisNexis and that they usually take a long time to fix mistakes, and that they have to go by what information is sent to them for our car insurance rates. I called the ***** number for LexisNexis and was directed to the website. I have no idea what I am supposed to do, but I want it fixed quickly. I sent a help message to them. But no matter what, I think it is very wrong that they could get this information so wrong when it impacts so much.I stated I want a correction to a credit report, but its actually to a CLUE report.

  Business Response

  Date: 08/01/2022

  This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 
  
  Please be advised that LexisNexis will carefully review *************************** concerns and will mail a response directly to *************************** to the address provided in this complaint. 
  
  If *************************** has any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.

• Initial Complaint

  Date:08/01/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  All three of the credit bureaus have put an extreme strain on my families life. I have been denied jobs, cars, rental properties, lost finances, my lively hood has been destroyed all the way around. My character has been questioned which is holding my business back from growing which is not fair when they are breaking all the laws that congress has created to protect the consumer. All consumer reports shall be reporting accurate information in a fair manner. They have violated many of my rights as a consumer by reporting inaccurate information and falsified documentation knowingly that has caused a lot of trouble in my life in the last 12 months

  Business Response

  Date: 08/16/2022

  This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 
  
  Please be advised that LexisNexis will carefully review *************************** concerns and will mail a response directly to ******* ******  to the address provided in this complaint. 
  
  If *************************** has any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.

• Initial Complaint

  Date:08/01/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom it May ********** name is***** ******, last four of my Social Security number is****.This letter is to formally inform you that I recently received a copy of my consumer report that your company publishes.My Consumer Number: ******** and Case Number: ******** . After areview of my consumer report, I found an item that is inaccurate. The account in question is a BANKRUPTCY. Listed under BANKRUPTCY FILING #*******, Bankruptcy Court Details:********** *******************. Therefore, I am requesting that you please send me copies of the documents that you have in your files as of this date that your company used to verify the accuracy of the bankruptcy. I have contacted the court listed on my consumer file and the court informed that they do not have a record of bankruptcy under my name, full social security number and date of birth They informed methat they do not send any information for anyone bankruptcy to LEXISNEXIS and that you may have got information from PACER in which it is not complete per the bankruptcy court. Lastly, I did not file a bankruptcy so please explain how you got this information. I would think before you list adverse information on my consumer report you would verify that you have the complete personal information of a consumer, that includes full social security name, full correct name, address and date of birth. I want you to remove this bankruptcy that do not belong to me from my consumer report. I am allowing you ***************************************************************************** my updated report along with the investigation results.

  Business Response

  Date: 08/01/2022

  This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 
  
  Please be advised that LexisNexis will carefully review *********************** concerns and will mail a response directly to *********************** to the address provided in this complaint. 
  
  If *********************** has any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.

• Initial Complaint

  Date:08/01/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My complaint is regarding my credit report that has Bankruptcy stated on Lexis Nexis. Previously I have sent complaint to Lexis Nexis and with BBB which they removed before then listed again on my credit file. I have contacted the courts asking was this Bankruptcy reported to any ************* they stated they do not report any information to any credit Bureau. I sent a certified letter to Lexis Nexis a month asking how this information was reported to them and how they are getting access to my information. As of today, I have not heard feedback from Lexis Nexis explaining any reason and they are affecting my credit in order for me to apply for anything needed for future purchase such as a home or financial loans for my future business that I am trying to create.

  Business Response

  Date: 08/01/2022

  This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 
  
  Please be advised that LexisNexis will carefully review ************************* concerns and will mail a response directly to ************************* to the address provided in this complaint. 
  
  If ************************* has any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.

• Initial Complaint

  Date:08/01/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is an official matter versus Lexis Nexis located in *******, **. This corporation has been consistent in disregarding my consumer rights under the Fair Credit Reporting Act and has caused me financial and emotional distress. To begin with, they're reporting a Bankruptcy that is an unverifiable account on my credit file. They were unable to present evidence of claim when I requested it as per the ***** Moreover, I have evidence from the Bankruptcy Court that clearly mentions that they don't report to any of the credit bureaus. So how exactly did they verify this account? Despite my initiatives to remedy this issue, Lexis Nexis has really brushed aside my interactions and legal submissions to omit this fallacious information from my credit document. I am fully aware that there are many other claims lodged against this company for its illegal and unethical business. This irresponsible action has ignited lots of great harm, not only to my ability to set up credit & good interest fees but also to my character as a professional and as a person. Please help me to put an end to the operation of these shady & bad business habits straight away by having my credit file fixed. I really appreciate your time and services in this matter and hope to hear from you very soon.

  Business Response

  Date: 08/01/2022

  This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 
  
  Please be advised that LexisNexis will carefully review ********************************* concerns and will mail a response directly to  ********************************* to the address provided in this complaint. 
  
  If  ********************************* has any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.

• Initial Complaint

  Date:07/28/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is an official matter versus Lexis Nexis located in *******, **. This corporation has been consistent in disregarding my consumer rights under the Fair Credit Reporting Act and has caused me financial and emotional distress. To begin with, they're reporting a Bankruptcy that is an unverifiable account on my credit file. They were unable to present evidence of claim when I requested it as per the ***** Moreover, I have evidence from the Bankruptcy Court that clearly mentions that they don't report to any of the credit bureaus. So how exactly did they verify this account? Despite my initiatives to remedy this issue, Lexis Nexis has really brushed aside my interactions and legal submissions to omit this fallacious information from my credit document. I am fully aware that there are many other claims lodged against this company for its illegal and unethical business. This irresponsible action has ignited lots of great harm, not only to my ability to set up credit & good interest fees but also to my character as a professional and as a person. Please help me to put an end to the operation of these shady & bad business habits straight away by having my credit file fixed. I really appreciate your time and services in this matter and hope to hear from you very soon.

  Business Response

  Date: 08/01/2022

  This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 
  
  Please be advised that LexisNexis will carefully review ************************* concerns and will mail a response directly to ************************* to the address provided in this complaint. 
  
  If ************************* has any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.

  Customer Answer

  Date: 08/05/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Thank you for your response. However I have yet to received your mail and will wait for your investigation results as soon as possible. I would also like to impose that you submit the same correspondence through this BBB complaint as mentioned above for proper documentation.
  
  I am looking forward to my issue being resolved as demanded. 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******** ************
  
  
  
  
   
  

  Customer Answer

  Date: 08/19/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I appreciate your prompt response once again. I understand and agree on the reason why you are posting generic responses on the BBB website. However, I did inform you that I have not yet received your response directly on my mail until now and a resolution to my complaint has to be provided. Kindly look into the matter and send me the letter with the specific details of the resolution. 
  
  Thank you.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******** ************
  
  
  
  
   
  

  Business Response

  Date: 08/23/2022

  This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office on DATE. 
  
  Please be advised that LexisNexis will carefully review ******** ************ concerns and will mail a response directly to ******** ************ , to the address provided in this complaint once the re-investigation is resolved. 
  
  If ******** ****************** has any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.

• Initial Complaint

  Date:07/19/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 9 2022, I sent a letter to the courthouse asking do the report bankruptcies to the credit bureaus and I got a letter stating They do not report any bankruptcies to anybody. So if thats the case. How did the credit bureaus verify my bankruptcy as 100% Accurate. They never did a fair investigation according to the 15 USC ****. 15 USC **** section 603 (3)(E) States; The term investigative consumer report means a consumer report or portion thereof in which information on a consumers character, general reputation, personal characteristics, or mode of living is obtained through personal interviews with neighbors, friends, or associates of the consumer reported on or with others with whom he is acquainted or who may have knowledge concerning any such items of information. However, such information shall not include specific factual information on a consumers credit record obtained directly from a creditor of the consumer or from a consumer reporting agency when such information was obtained directly from a creditor of the consumer or from the consumer. How was the inaccurate information able to be verified if the court house does not report to the credit bureau? Case number: ******* Chapter 7 Bankruptcy: Bankruptcy They also violated my rights numerous times.The credit bureaus violated my given rights under 15 USC ****. According to: 15 U.S.C **** section 602 A. States I have the right to privacy.According to: 15 U.S.C **** Section 604 A Section 2: It also states a consumer reporting agency cannot furnish a account without my written instructions According to: 15 U.S.C. ****s-2 (A)(1) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.

  Business Response

  Date: 07/26/2022

  This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from your office on 07/11/2022. Please be advised that LexisNexis has carefully reviewed ******************** concerns and provided a response directly to him via mail to the address provided in this complaint. If **************** has any further questions for LexisNexis, he may contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.

• Initial Complaint

  Date:07/18/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 22nd 2022. I sent a letter to the credit bureaus asking them to please check my credit report for any inaccurate information. I also asked them to update my credit report or to delete any inaccurate information .I also asked them to update my report or to delete any inaccurate information if it's not 100% accurate. In accordance with the Fair Credit Reporting Act everything has to be 100% accurate on my credit report. The credit bureaus said they did a proper investigation but how is that possible if the" open date" is inaccurate and the " date of last activity is different on each credit report. " The date reporting is also different." This is grounds for removal and they violated my rights under 15 USC **** section 602 A states I have the right to privacy. 15 USC section 604 states that a consumer reporting agency can not furnish a account without my written permission. So I didn't give written permission for these accounts to be on my credit report. Also, how was a proper investigation done when some of my accounts were removed from credit bureau but not all. I thought everything has to be 100% accurate according to the Fair Credit Reporting Act.

  Business Response

  Date: 07/26/2022

  This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from your office on 7/18/2022. Please be advised that LexisNexis has carefully reviewed ******************************* concerns and provided a response directly to **************** via mail to the address provided in this complaint. If **************** has any further questions for LexisNexis, he may contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.

  Customer Answer

  Date: 07/26/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:My complaint has not been resolved. They are still reporting inaccurate information on my consumer report. I have the right to privacy. I really want them to resolve this matter.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************** ******
  
  
  
  
   
  

  Business Response

  Date: 08/01/2022

  LexisNexis Risk Solutions **** takes complaints from consumers extremely seriously and we have a robust process in place for resolving such matters, including a Legal review of all responses and handling by our Operations Escalated Response Team. 
  
  For Better Business Bureau (BBB) complaints, we continue to use a generic response for posting on the BBB website and a mail a more fulsome response to the consumer.  We have taken this approach to safeguard consumer-specific data; the BBB has confirmed that this is the better approach. 
  
  If the consumer does not agree with the BBB website response he or she can then reject the case on the BBB website; however, it keeps the consumers data safe.  And to reiterate, a separate letter is sent to the consumer with the specific details of the resolution

• Initial Complaint

  Date:07/18/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted the business and requested that they remove this lawsuit from their website. It shows up in ****** search and I am being harmed and harassed because of it. I requested that it be removed and no response was given****************************************************** ********************* *******************************

  Business Response

  Date: 07/27/2022

  This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from your office on 07/18/2022. Please be advised that LexisNexis has carefully reviewed ********************* concerns and will provide a response directly to **************** via mail to the address provided in this complaint. If **************** has any further questions for LexisNexis, she may contact us by phone at *************. The LexisNexis Consumer Center's hours of operation are Monday -Friday from 8am to 7pm Eastern Time.

  Customer Answer

  Date: 07/29/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  I have not received a follow up response regarding this complaint from the business. They indicated they would reach out to me via email and they have not. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************
  
  
  
  
   
  

  Business Response

  Date: 08/15/2022

  This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from your office on 08/15/2022. Please be advised that LexisNexis has carefully reviewed *******************' concerns and will provide a response directly to ******************* via mail to the address provided in this complaint. If ******************* has any further questions for LexisNexis, she may contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.

  Customer Answer

  Date: 08/23/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:  

  I have not been contacted by the business as stated and this is not resolved.

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************
  
  
  
  
   
  

  Customer Answer

  Date: 11/08/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  Never received a call. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************
  
  
  
  
   
  

  Business Response

  Date: 11/16/2022

  LexisNexis Risk Solutions **** takes complaints from consumers extremely seriously and we have a robust process in place for resolving such matters, including a Legal review of all responses and handling by our Operations Escalated Response Team. 
  
  For Better Business Bureau (BBB) complaints, we continue to use a generic response for posting on the BBB website and a mail a more fulsome response to the consumer.  We have taken this approach to safeguard consumer-specific data; the BBB has confirmed that this is the better approach. 
  
  If the consumer does not agree with the BBB website response he or she can then reject the case on the BBB website; however, it keeps the consumers data safe.  
  
  And to reiterate, a separate letter is sent to the consumer with the specific details of the resolution.
  

• Initial Complaint

  Date:07/14/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company keeps coming up on my ************** report. I went on their site and filled out a online request form to find out what information they have about me and to do a dispute. The confirmation said i would receive a report in 2 weeks and it is shy of a month and i have not gotten a response. i tried calling the phone number ************* and it doesn't work.

  Business Response

  Date: 08/01/2022

  This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 
  
  Please be advised that LexisNexis will carefully review ******************* concerns and will mail a response directly to ******************* to the address provided in this complaint. 
  
  If ******************* has any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.

  Customer Answer

  Date: 08/05/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  The response has the wrong Name. My name is ******** ******. 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******** ******
  
  
  
  
   
  

  Business Response

  Date: 08/15/2022

  LexisNexis Risk Solutions **** takes complaints from consumers extremely seriously and we have a robust process in place for resolving such matters, including a Legal review of all responses and handling by our Operations Escalated Response Team. 
  
  For Better Business Bureau (BBB) complaints, we continue to use a generic response for posting on the BBB website and a mail a more fulsome response to the consumer.  We have taken this approach to safeguard consumer-specific data; the BBB has confirmed that this is the better approach. 
  
  If the consumer does not agree with the BBB website response he or she can then reject the case on the BBB website; however, it keeps the consumers data safe.  And to reiterate, a separate letter is sent to the consumer with the specific details of the resolution.