Complaints

This profile includes complaints for LexisNexis's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  LexisNexis

  230 Park Ave Fl 7 New York, NY 10169-0935

• 

  LexisNexis Risk Solutions

  PO Box 105292 Atlanta, GA 30348-5292

• 

  LexisNexis Risk Solutions

  1200 Bluegrass Pkwy Alpharetta, GA 30004-5440

• 

  LexisNexis

  PO Box 105108 Atlanta, GA 30348-5108

• 

  LexisNexis Risk Solutions

  1100 Alderman Dr STE 1A Alpharetta, GA 30005-5440

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/12/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ****** *****. Im submitting an *** identity theft report on my behalf. Im a victim of identity theft. The 2 fraudulent accounts on my ********************** National Credit File Report. ***** CARD account number ********* and WFBNA CARD account number ********. Ive attached a copy of my *** identity theft report, copy of my drivers license and copy of my social security card, that verifies my PROOF OF MY ADDRESS and a copy of the *** Federal Laws. Im requesting these fraudulent accounts be blocked or deleted on my Lexisnexis report no later than 4 business days after the date of receipt by such agency. **** 605B (15 U.S.C. 1681c-2) (a) Block. Except as otherwise provided in this section, a consumer reporting agency shall block the reporting of any information in the file of a consumer that the consumer identifies as information that resulted from an alleged identity theft, not later than 4 business days after the date of receipt by such agency of

  Business Response

  Date: 03/13/2025

  This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 
  
  Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 
  
  If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time. 

  Customer Answer

  Date: 04/02/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ****** *****
  
  
  
   
  
  

• Initial Complaint

  Date:03/12/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear LexisNexis Customer Service,I am writing to formally dispute the furnishing of unverifiable information regarding my bankruptcy status that has been provided by your company. I have not given permission for LexisNexis to share any information regarding my bankruptcy, and I believe that your actions are in direct violation of the Fair Credit Reporting Act, specifically 15 U.S.C. ******** a consumer, I have the right to control the dissemination of my personal information, including sensitive financial data such as bankruptcy records. I am particularly concerned that this information has been provided to unauthorized parties, which could result in potential harm and financial repercussions.I request that you promptly investigate this matter and verify the legitimacy of the information you have reported. If you are unable to confirm the accuracy of this information, I demand that you remove it immediately from your records and cease any further distribution of my personal information.Please provide me with a written response regarding the outcome of your investigation within the timeframe required by law. I have also attached any relevant documentation that supports my dispute.Thank you for your immediate attention to this serious matter. I look forward to your prompt response.Sincerely, ********** *****

  Business Response

  Date: 03/15/2025

  This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 
  
  Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 
  
  If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time. 

• Initial Complaint

  Date:03/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm the victim of identity theft and fraud with medical insurance and now auto and renters insurance fraud harassment through state farm insurance company. Hacker is using the identity and office of state farm agent **** ******** located at ***************************************************************************************, ************. Hacker vandalized my 2005 Subaru forester xs LL Bean AWD 4D by slashing the tires and putting small rock pebbles in my gas tank while I was living at ***********************************. After damages I was forced to file a claim with ********* insurance for a tow. Once the insurance claim was filed the ****** used ****** ******** office information as the filing agent on the claims but with some changed information like the phone number and first name as ***** ********. ***** lemanki found a way to file my towing insurance claims as a tow but make them look like Bad accidents with this new harassment tool any I get a new quote for car insurance my premiums are extremely expensive. ****** is also involved in collecting ****** in fraud unemployment using my identity. ****** has stuck me on ******************* insurance because it makes it hard to find a primary care doctor in ***** ******** that will accept the meridian health insurance. It's all connected to malicious harassment, fraud and stalking cyber bullying. ****** has harassed my product quickly fade body fat systems by hacking my e-commerce stores, payment systems, social media accounts, email and domains. Hacker changed my phone number stealing my boost mobile phone line in 2019 stalker texted me threatening my life and threatening saying one day he would race my kids and make me watch. I posted a screenshot of the messages on my hijacked old ******** account just one of many the Hacker has hijacked over the years. Hacker has also hijacked my home xfinity router /Modem sending DDOS Attacks on a Consistent basis I was forced to replace my router over 10 times in one year due to hijacking and cyber abuse

  Business Response

  Date: 03/13/2025

  This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 
  
  Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 
  
  If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time.

• Initial Complaint

  Date:03/09/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is *********** **** and Im a consumer submitting this complaint on behalf of myself without any third party being involved. Under 15 USC 1681 b(a)(2), a consumer reporting agency may only furnish a consumer report in the following scenarios and under no other conditions; also, the consumer to whom the report relates may only request a consumer report in writing. A financial institution is not obligated by the **** to give the *** any negative information, as stated in 15 USC 1681s-2(7)(E). I have the right to privacy, as stated in 15 *** 1681, Section 602. Credit reporting agencies are required by Section 607 of 15 *** 1681e to establish suitable procedures to avert infractions of Section 605 of 15 USC 1681c and limit the utilization of consumer reports to individuals mentioned in Section 604[1681b] of this legislation. No state law supersedes federal law. Accounts being challenged: *Credit Acceptance:opened: 07-19-19 *Military Star: opened: 11-13-22 *Rise: opened: 12-01-22 Atlantic cap BKselflnder: opened: 8-28-20 Portfolio Recovery:$207.00 opened: 11-28-23 ****** ******** **** $1070.00 opened:09-21-23 PURSUANT TO 15 USC 1681(A)(1)(A)-DELETE THE **** FROM THE FILE IN ACCORDANCE WITH PARAGRAPH (5), BEFORE THE END OF THE 30-DAY PERIOD BEGINNING ON THE DATE ON WHICH THE AGENCY RECEIVED THE NOTICE OF THE DISPUTE FROM THE ************ have 4 days to remove this information from my consumer report pursuant to 15 USC 1681c-2.

  Business Response

  Date: 03/10/2025

  This correspondence is in response to the complaint LexisNexis Risk Solutions Inc.("LexisNexis") received from the BBB office. 
  
  Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 
  
  If you have any further questions for LexisNexis, please contact us by phone at *************. The LexisNexis ***************** hours of operation are Monday -Friday from 8am to 7pm Eastern Time. 

• Initial Complaint

  Date:03/07/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am in the process of selling a house in *******. I've tried for weeks to get a CLUE report from LexusNexus as requested by the buyers. I've used their online portal to make a request. It was denied and they asked me to upload SS# and Drivers License information. I uploaded that into the portal and still no CLUE report arrived.Weeks later I called and talked to multiple agents who said they had no information in the system that I even requested a CLUE report. I then sent the request to an email address they gave me, no CLUE report.I then called again to talk to supervisor and got nowhere. How do I get a CLUE report? This is now effecting the selling of my home and closing date. I will get legal council involved if I lose the sale of my home and will sue for damages.

  Business Response

  Date: 03/10/2025

  This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 
  
  ? 
  
  Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 
  
  ? 
  
  If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time. 

• Initial Complaint

  Date:03/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ****** *****. My DOB is **********. The last four (4) of my social is 1588. On or around 5/05/2025, I applied for an auto insurance quote with State Farm. According to the insurance agent ****, he was unable to pull (access) my credit report. He indicated the reason may be due to a security freeze. I called LexisNexis on 05/06/ 2025, on or around 1:58 pm PST, and was on hold for over 25 minuets. I then spoke to a female agent in the *********** call center. During the call she stopped talking. This is call avoidance. I then called back on or around 4:00 pm PST. I was on hold for over 40 minuets. This is egregious. I have the phone calls recorded as evidence. LexisNexis has excessive hold times and are inappropriate. Due to LexisNexis inappropriate hold times, I hereby request a copy of my consumer file and score including if I have a security freeze. In addition, please remove the freeze forthwith. Please email my consumer disclosure report. In addition, I am filing a valid complaint with the **** and ***.

  Business Response

  Date: 03/07/2025

  This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 
  
  Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 
  
  If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time. 

• Initial Complaint

  Date:03/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A State Farm at-fault ************** claim that did not involve me has been on my CLUE Lexis Nexis Report since 2021. Claim number is ********* for VIN *****************. The vehicle associated with this incident has nothing to do with me and I have never even been in the state in which the accident occurred. I have never had a policy with this company and the last name associated with the claim is my maiden name which I have no used in a decade. I have reached out to both State Farm and Lexis Nexis to rectify this issue. This is extreme negligence on both companies.

  Business Response

  Date: 03/21/2025

  This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 
  
  Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 
  
  If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time. 

• Initial Complaint

  Date:03/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against LexisNexis for reporting inaccurate and unverifiable information on my credit report, in violation of the Fair Credit Reporting Act (FCRA). The ********************* has confirmed that they do not report to credit bureaus. This means LexisNexis failed to ensure maximum possible accuracy (15 U.S. Code 1681e(b)) and did not properly remove unverified information upon dispute (15 U.S. Code 1681i(a)(5)). Attached are the letters I sent to lexis nexis and the bankruptcy court I have yet to receive response from lexis nexis. A fair resolution would be LexisNexis to: Immediately notify all three credit bureaus (Experian, Equifax, **********) to remove this inaccurate bankruptcy and accounts included in the bankruptcy entry from my report and Provide written confirmation of its removal. LexisNexis must be held accountable for their unlawful reporting practices. I urge the **** to take immediate action to uphold consumer rights and remove all accounts below that was filed in bankrupty Chapter 13 ***************************************** Acct #************ CITI Acct # ************ JPMCB CARD ACCT # ************ SHELL FCU Account #:********** SYNCB/CARECR Account #:**************** JPMCB CARD ACCT # : ************

  Business Response

  Date: 03/07/2025

  This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 
  
  Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 
  
  If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time. 

• Initial Complaint

  Date:03/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Dispute of Inaccurate Judgment on My Consumer Report: Judgment---- # ***********--Judgment ---# ***********--To Whom It May Concern,I am writing to formally dispute the judgment appearing on my LexisNexis consumer report, as I did not authorize this reporting, and I believe it to be inaccurate and/or unverifiable. According to my rights under the Fair Credit Reporting Act (15 U.S.C. 1681 et seq.), you are required to ensure the accuracy of the information you report and verify it with the original ************ Basis for My Dispute:1. FCRA 1681e(b) Duty to Ensure Accuracy:Consumer reporting agencies must follow reasonable procedures to ensure maximum possible accuracy. If this judgment is inaccurate, outdated, or unverifiable, it must be corrected or deleted.2. FCRA 1681i(a) Right to Dispute Incomplete or Inaccurate Information:I am requesting an investigation into this judgment. Please provide the source, date of filing, court of jurisdiction, and verification process used to report this judgment.3. FCRA 1681c(a) Obsolete Information:If the judgment is older than seven years, it must be removed from my consumer report.4. FCRA 1681b Permissible Purpose:If you do not have a permissible purpose or my consent to collect and share this judgment, it should not be included in my file.Requested Action:Provide complete verification of this judgment, including the exact source and validation method.If the judgment cannot be verified, please delete it immediately from my file.Provide a corrected copy of my report reflecting these changes.Please complete this investigation within the 30-day period required by the **** and notify me of the results. If this dispute is not resolved to my satisfaction, I am prepared to escalate the matter by filing complaints with the ************************************ (****), the ************************ (***), and my state *************************

  Business Response

  Date: 03/18/2025

  This correspondence is in response to the complaint LexisNexis Risk Solutions Inc.("LexisNexis") received from the BBB office. 
  
  Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 
  
  If you have any further questions for LexisNexis, please contact us by phone at *************. The LexisNexis ***************** hours of operation are Monday -Friday from 8am to 7pm Eastern Time. 

  Customer Answer

  Date: 03/18/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   This Debt has been forgiven by the creditor. The creditor has issued me a 1099-C which this debt became income to me. LexisNexis is still reporting inaccurate information that must be deleted under the FCRA 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  **** ******
  
  
  
  
   
  

  Business Response

  Date: 05/08/2025

  LexisNexis Risk Solutions **** takes complaints from consumers extremely seriously and we have a robust process in place for resolving such matters, including a Legal review of all responses and handling by our Operations Escalated Response Team. 
  
  For Better Business Bureau (BBB) complaints, we continue to use a generic response for posting on the BBB website and a mail a more fulsome response to the consumer.? We have taken this approach to safeguard consumer-specific data; the BBB has confirmed that this is the better approach. 
  
  If the consumer does not agree with the BBB website response he or she can then reject the case on the BBB website; however, it keeps the consumers data safe.?? 
  
  And to reiterate, a separate letter is sent to the consumer with the specific details of the resolution via mail. 

• Initial Complaint

  Date:03/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company furnished unverified information on my credit report. Violating the Fair Credit Reporting Act 15 USC 1681(b).

  Business Response

  Date: 03/03/2025

  This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 
  
  Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 
  
  If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time.