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Business Profile

Publishers

LexisNexis

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Publishers.

Complaints

This profile includes complaints for LexisNexis's headquarters and its corporate-owned locations. To view all corporate locations, see

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LexisNexis has 17 locations, listed below.

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    Customer Complaints Summary

    • 770 total complaints in the last 3 years.
    • 347 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/02/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I requested my LexisNexis Risk Solutions Consumer Disclosure Report online in early December 2024, On December 17, 2024, I received an email from LexisNexis requesting that I confirm my email address, which I did. About 2 weeks later I received a letter from LexisNexis dated December 17, 2024, with a web address and PIN to access my information. I went to the website and the PIN did not work. I called ********************** about this, and they told me to reapply online for the file, which I did.On January 15, 2025, I received an email from LexisNexis requesting that I confirm my email address, which I did. Then on January 24, 2025, I received another letter from LexisNexis dated January 15, 2025, with a web address and PIN to access my information. I went to the website and the PIN DID NOT work. I then called ********************** about this. Again, I was told to reapply online for the file. I told the *** that I did not agree with that resolution. She told me there was nothing further she could do. I then asked for a supervisor. When I spoke to the supervisor, I explained that twice I was sent website and PIN information that did not work. She asked for the newest website and PIN, which I gave her. **** then tried to see if she could access my file. She could not. She then told me that she would have another web address and PIN sent to me. I told her that it was unacceptable since the previous 2 web addresses and PINs did not work, why would I expect a third to work. She then offered to mail me my file, which I agreed ***** is now February 2, 2025, and I STILL HAVE NOT received the file.

      Business Response

      Date: 02/03/2025

      This correspondence is in response to the complaint LexisNexis Risk Solutions Inc.("LexisNexis") received from the BBB office.

      Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved.

      If you have any further questions for LexisNexis, please contact us by phone at **************.The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time.

      Customer Answer

      Date: 02/04/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [This is not a resolution to my issue. All they said that the will carefully review your concerns and will mail a response directly to you,to the address provided in this complaint once the re-investigation is resolved. A resolution to this complaint would be to mail me my LexisNexis Risk Solutions Consumer Disclosure Report.]

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ****** ****




       

      Business Response

      Date: 02/06/2025

      LexisNexis Risk Solutions **** takes complaints from consumers extremely seriously and we have a robust process in place for resolving such matters, including a Legal review of all responses and handling by our Operations Escalated Response Team. 

      For Better Business Bureau (BBB) complaints, we continue to use a generic response for posting on the BBB website and a mail a more fulsome response to the consumer.? We have taken this approach to safeguard consumer-specific data; the BBB has confirmed that this is the better approach. 

      If the consumer does not agree with the BBB website response he or she can then reject the case on the BBB website; however, it keeps the consumers data safe.?? 

      And to reiterate, a separate letter is sent to the consumer with the specific details of the resolution via mail. 

    • Initial Complaint

      Date:01/30/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to formally request the immediate removal of the following accounts from your records due to my status as a victim of human trafficking. This request is urgent and must be addressed within four days of this notice. The emotional and psychological toll of my experience necessitates that my financial information is treated with the utmost sensitivity and urgency.

      Business Response

      Date: 01/31/2025

      This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 

      Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 

      If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time. 

    • Initial Complaint

      Date:01/27/2025

      Type:Billing Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      LexisNexis Risk Solutions provided *************** false statements and LexisNexis put a freeze on our account. There is not reason for the freeze as my credit score is 827 and owe no outsiding bills.

      Business Response

      Date: 01/29/2025

      This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 

      Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 

      If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time.

      Customer Answer

      Date: 01/31/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      The response doesnt state what they are going to do. They failed in responding to the information provided in the claim. 

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ******* *****




       

      Business Response

      Date: 02/04/2025

      LexisNexis Risk Solutions **** takes complaints from consumers extremely seriously and we have a robust process in place for resolving such matters, including a Legal review of all responses and handling by our Operations Escalated Response Team.

      For Better Business Bureau (BBB) complaints, we continue to use a generic response for posting on the BBB website and mail a more fulsome response to the consumer.  We have taken this approach to safeguard consumer-specific data; the BBB has confirmed that this is the better approach.

      If the consumer does not agree with the BBB website response he or she can then reject the case on the BBB website; however, it keeps the consumers data safe.  

      And to reiterate, a separate letter is sent to the consumer with the specific details of the resolution via mail.

      Customer Answer

      Date: 02/05/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:
      LexisNexis again failed in addressing the issue and just supplies generic statements. This company is a failure to all customers and provide false statements to Banks, which then freezes an application. I believe this is a criminal act and liable in providing false information. This company should be banned from supplying credit information to anyone. My complain should be posted so others can read that they are not alone in getting false information from LexisNexis.

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ******* *****




       

    • Initial Complaint

      Date:01/26/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      LexisNexis Risk Solutions is causing insurmountable harm by providing FALSE and/or inaccurate data as can be seen by the countless complaints filed by individuals such as myself. It appears as though LexisNexis is neglecting to fact check the data they are providing to companies. And by failing to fact check they are causing individuals such as myself, an 80 year old man. to suffer the financial repercussions not to mention the awful stress! Like countless others have reported, I now have sky high auto insurance premiums because of the FALSE and/or Inaccurate report that is being shared by LexisNexis Risk Solutions. LexisNexis is providing an At Fault Accident claim report for a no fault claim. My vehicle was damaged by a AAA emergency roadside services tow truck. A simple fact check would have revealed documents from AAA ERS damage report and the ************* claim report both showing the claim ************ rating as being Insured Not at fault, No Fault Accident, non-fault claim. I would not be in this mess if they were fact checking the data theyre sharing in a responsible professional manner. *********** prove that there has never been an at fault accident in my name or anyone covered under my auto insurance. So not only did we have to endure the painstaking process of getting our vehicle repaired after being severely damaged by a AAA ERS tow truck, now Im having to deal with false reports of a At Fault Accidentclaim that is being reported by LexisNexis which has increased our Auto Ins by hundreds each month and will continue to until it is corrected. To correct the error LexisNexis requires you to request a report which takes 2 weeks and only after you receive the report in the mail can you file a dispute! Even when youve already been informed of the claim in question LexisNexis will not allow you to file a dispute until after you receive the report from them. I cant help but feel as though this is a scam to increase insurance premiums

      Business Response

      Date: 01/28/2025

      This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 

      ? 

      Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 

      ? 

      If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time. 

      Customer Answer

      Date: 01/29/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [Your Answer Here]

      LexisNexis simply stated in their response that they would review the complaint and mail a response.  Confirms the statements in my complaint about LexisNexis treating individuals that experiencing extreme financial hardships due to their false inaccurate reports with complete disregard. Despite the fact that they have been made aware that this is a time sensitive issue they are in absolutely no hurry to correct their errors that has put individuals like myself in financial distress! 

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ****** *****




       

      Business Response

      Date: 01/31/2025

      This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 

      ? 

      Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 

      ? 

      If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time. 

    • Initial Complaint

      Date:01/24/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to file a formal complaint against LEXIS-NEXIS due to ongoing issues with their customer service and inaccurate information reported on my file, which is significantly impacting my auto insurance premiums and interest rates.Despite following instructions from LEXIS-NEXIS, I am still unable to be verified when calling to discuss my dispute or initiate a verbal dispute. After answering the standard identification questions, my verification fails, and I am asked to submit my drivers license. Although I dont mind submitting it, I have previously received immediate assistance once the ** was reviewed. However, on January 24, 2025, the agent said he could not view my ** because of a system update. When I mentioned Ive been providing my ** for over a year and expected the system to be updated by now, the agent couldnt provide an answer. When I requested escalation, I was told there was nothing to escalate because the system was denying verification. After submitting my ** again, I was informed that I would need to wait 24 hours before I could receive help. This delay is something I have never had to deal with before.LEXIS-NEXIS provides data to bureaus and insurance companies, which use it to determine interest rates and premiums. In my case, the inaccurate information is causing these rates to be higher. Given LEXIS-NEXISs responsibility in managing this data, their inefficient process is unacceptable.I request that the BBB intervene to help resolve the errors on my report and ensure that LEXIS-NEXIS improves its customer service and system processes to prevent further delays.Thank you for your attention. I am happy to provide additional information if needed.Sincerely

      Business Response

      Date: 01/25/2025

      This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 

      Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 

      If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time. 

    • Initial Complaint

      Date:01/23/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My homeowners insurance was dropped because of a report from ***** Nexus.Legally I'm entitled to her a report from ***** Nexus which I applied for the report. I was sent a Link in the mail to view my report online. Well guess what lo and behold the link did not work. So I called up they said use a computer and try so I did that and of course it did not work. So I asked for a copy of my report sent to me in the mail. 9 months later still no report and when you call them no one can help they're all out of the country barely know English and barely know what to do

      Business Response

      Date: 01/25/2025

      This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 

      Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 

      If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time. 

    • Initial Complaint

      Date:01/06/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went online and ordered a birth certificate. It took 2 of the 4 steps out and they said they needed further documentation. They sent a document attachment andsaid that I had to have it notarized and I decided to cancel it. Then I found out that they charged $41.99 plus the transaction fee. They did not charge me the $41.99 because I did not complete all of the documentation. So there is nothing refunded to me because I did not process it. I looked at my bank statement and it shows $79.95 charged from them. I would like to get the $79.95 refunded to me.

      Business Response

      Date: 01/09/2025


      This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 

      Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 

      If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time. 

    • Initial Complaint

      Date:01/02/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      LexisNexis is publishing false driving information about me that is causing my insurance to go up. **** have listed a fake accident for MArch 16, 2024. The *** has NO record of this as the accident never happened.

      Business Response

      Date: 01/03/2025

      This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 

      Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 

      If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time. 

    • Initial Complaint

      Date:12/31/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      LexisNexis is reporting false information about my profile to insurance carriers that are seeking my profile on LexisNexis Risk Solutions. There is a violation appearing on my account that has been cleared with all data reporters in relation to a wrongfully suspended license.

      Business Response

      Date: 01/01/2025

      This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 

      Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 

      If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time. 

      Customer Answer

      Date: 01/03/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      The business has only confirmed that a review will be completed. This has not been resolved.

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ****** ****




       

      Business Response

      Date: 01/08/2025

      LexisNexis Risk Solutions **** takes complaints from consumers extremely seriously and we have a robust process in place for resolving such matters, including a Legal review of all responses and handling by our Operations Escalated Response Team. 

      For Better Business Bureau (BBB) complaints, we continue to use a generic response for posting on the BBB website and a mail a more fulsome response to the consumer.? We have taken this approach to safeguard consumer-specific data; the BBB has confirmed that this is the better approach. 

      If the consumer does not agree with the BBB website response he or she can then reject the case on the BBB website; however, it keeps the consumers data safe.?? 

      And to reiterate, a separate letter is sent to the consumer with the specific details of the resolution via mail. 

    • Initial Complaint

      Date:12/26/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am disappointed about the the investigation completed on 12/4/24. My case number is ********. One of the three claims on my CLUE report was removed. This history has been preventing me from changing my homeowners policy from ******** to other providers due to the information posted by ********. As an insurer, ******** failed to protect me from an unsafe situation and refused to use subrogation to fix my damage because they deemed it a ongoing issue. I got the building's insurance company (Coaction) to settle so that means that this negative information (claim history) is no longer applicable and should not impact my ability to seek other insurers. Moreover, I filled a complaint against them with *********************************************** which went nowhere. They added this to my CLUE report as retribution for the complaint with ***********************************************. They do not support people who have their insurance and do everything not to help or pay claims. I had to do all the leg work to get this rectified so their insurance policy offered no value. Quite honestly, I would like them to remove the information, so that I can move my business elsewhere. They did not pay out on any of the claims, so I do not understand what the problem is. Their local agent is an absolute waste of time as well. They are very unprofessional and nasty. I feel like they speak to me like I am stupid or a child.

      Business Response

      Date: 12/27/2024

      This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 

      Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 

      If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time. 

      Customer Answer

      Date: 12/31/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because I got an email from the escalations email that they could not verify me. I sent my Drivers license to help and never got a response. I provided a case number so I dont understand the difficulty they are having. 

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ****** *****




       

      Business Response

      Date: 01/03/2025

      LexisNexis Risk Solutions **** takes complaints from consumers extremely seriously and we have a robust process in place for resolving such matters, including a Legal review of all responses and handling by our Operations Escalated Response Team. 

      For Better Business Bureau (BBB) complaints, we continue to use a generic response for posting on the BBB website and a mail a more fulsome response to the consumer.? We have taken this approach to safeguard consumer-specific data; the BBB has confirmed that this is the better approach. 

      If the consumer does not agree with the BBB website response he or she can then reject the case on the BBB website; however, it keeps the consumers data safe.?? 

      And to reiterate, a separate letter is sent to the consumer with the specific details of the resolution via mail. 

      Customer Answer

      Date: 01/03/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      I have not received this letter yet. I understand about security but the few times that I called in, the representatives were not easy to understand.  Another reason that outsourcing customer service does not work.

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ****** *****




       

    LexisNexis is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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