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Business Profile

Publishers

LexisNexis

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Publishers.

Complaints

This profile includes complaints for LexisNexis's headquarters and its corporate-owned locations. To view all corporate locations, see

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LexisNexis has 17 locations, listed below.

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    Customer Complaints Summary

    • 770 total complaints in the last 3 years.
    • 347 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/20/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently found out they have down Im at fault for numerous accidents I wasnt at fault for. One of the accidents, I reached out to them a few years ago for this same issue. They were supposed to change it but never did. My car insurance costs an arm and a leg now and this is ridiculous

      Business Response

      Date: 12/20/2024

      This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 

      Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 

      If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time. 

      Customer Answer

      Date: 12/20/2024

      I called them back and there was a very long hold time, so hung up. Communication is probably easier this way. A month or so I sent in a copy of my license that they requested, still nothing back

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ****** *******




       

      Business Response

      Date: 12/24/2024

      LexisNexis Risk Solutions **** takes complaints from consumers extremely seriously and we have a robust process in place for resolving such matters, including a Legal review of all responses and handling by our Operations Escalated Response Team. 

      For Better Business Bureau (BBB) complaints, we continue to use a generic response for posting on the BBB website and a mail a more fulsome response to the consumer.? We have taken this approach to safeguard consumer-specific data; the BBB has confirmed that this is the better approach. 

      If the consumer does not agree with the BBB website response he or she can then reject the case on the BBB website; however, it keeps the consumers data safe.?? 

      And to reiterate, a separate letter is sent to the consumer with the specific details of the resolution via mail. 

    • Initial Complaint

      Date:12/20/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      LexisNexis is a DataBroker that does not verify the information they sell. The biggest pain in the a** to contest a false report which ends up costing Us, the Consumers more for the products we inevitably have to have - such as car insurance. I recently shopped my car insurance. Found a descent rate, then clicked BUY policy.....Sorry, the rate has gone up because you filed a claim on your comprehensive car insurance 6 months ago.Ummmm, NO I DID NOT!Long Story Short, I hope this never happens to you - because the resolution is a PAIN in the Butt!At Least with Equifax and Transunion they have to allow you online automatic freeze of your account.But NOT friggin LexisNexis....No, jump thru hoops, then we will mail you a claim # in 3-6 weeks.Complete ***!How this is allowed is beyond me, but if anyone knows how to shut them down, let's get it started. This is a modern day Strong Arm Robbery!

      Business Response

      Date: 12/24/2024

      GENERIC STATEMENT: 

      This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 

      Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 

      If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time.

    • Initial Complaint

      Date:12/18/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a tmobile cell phone in my name I had for a few months but my name still isnt linked to my cell number and i cant be verified for business and personal reason. I have all documentation to probe thus is my phone number ************* I need my number to get updated in the system with public records also with lexisnexis I can provide any documents needed to make this happen as soon as possible.

      Business Response

      Date: 12/19/2024

      This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from your office. Please be advised that LexisNexis has carefully reviewed April ****** concerns and provided a response directly to ***** ***** via mail to the address provided in this complaint. If ***** ***** has any further questions for LexisNexis, they may contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time.

    • Initial Complaint

      Date:12/16/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The most recent car accident on my report is falsely placed at fault. State farm has not reported an at fault accident and this is increasing my insurance rates by over $100 a month with other insurance companies. Please have this corrected and removed from my record.

      Business Response

      Date: 12/17/2024

      This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 

      Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 

      If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time. 

    • Initial Complaint

      Date:12/12/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The bankruptcy information in my credit file is a result of unauthorized use of my social security number and other personal details. These accounts do not relate to anything I authorized or participated in. Additionally, the information on my report does not comply with Metro 2 credit reporting standards. I have evidence to support my case. Again,I did not consent to the sharing of my non-public information, and the reporting of these items is neither fair nor equitable to me as a consumer.The following legal provisions outline my rights as a consumer:15 USC 1681 Section 602 A: Establishes my right to privacy.15 USC 1681 Section 604 A Section 2: Prohibits a consumer reporting agency from furnishing an account without my written instructions.15 U.S.C 1681c(a)(5): States that no consumer reporting agency may include any adverse information that is outdated.15 U.S.C. 1681s-2(A)(1): Prohibits furnishing information known to be inaccurate.

      Business Response

      Date: 12/13/2024

      This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 

      Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 

      If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time. 

    • Initial Complaint

      Date:11/25/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently disputed a Bankruptcy with LexisNexis asking them to verify a Bankruptcy they are reporting on my credit report. The bankruptcy is reporting the wrong case number, the status of bankruptcy and several other inaccuracies. Lexis Nexis wrote back and said they validated the account thru Pacer so I wrote letter to the court and ask them do they report information to LexisNexis and they wrote back stating they do not share information with the credit bureau so how did LexisNexis obtain my information the is violation of my privacy according to the law US151681 B Permissible purpose also Transuion removed the bankruptcy from my report due to all the inaccuracies if the courts dont share information how did LexisNexis verify the bankruptcy

      Business Response

      Date: 11/25/2024

      This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 

      ? 

      Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 

      ? 

      If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time

    • Initial Complaint

      Date:11/22/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The company is reporting inaccurate information about my driving record raising my insurance rates I dont know who this company is and never gave them permission to report anything about me

      Business Response

      Date: 11/23/2024

      This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 

      Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 

      If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time. 

    • Initial Complaint

      Date:11/20/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They have wrong info about me. Tried to call and correct, one they Don't talk Britsh, second their phone is broken. Third they collect info and they close the phone. There are a lot of things to be fixed. I'm waiting a call from them to fix the problem.

      Business Response

      Date: 11/21/2024

      This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 

      Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 

      If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time. 

      Customer Answer

      Date: 11/22/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is ok to me. Is not done. I will be back to BBB for help.

      Sincerely,

      **** *****



       

    • Initial Complaint

      Date:11/20/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      When buying a new car I called State Farm insurance for a quote. They notified me that an accident had popped up on my Lexis Nexis consumer report and that I had been found at fault. This was wrong, the name on the report is completely different from mine and shes in another state as well. There is a different policy holder as well. I have never been in an accident and my driving record proves this. I have called Lexis nexis multiple times as well as submitted disputes but received letters stating they cant find the Data yet my insurance provided me with the Copy of the report and it shows the accident in there.

      Business Response

      Date: 11/22/2024

      This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 

      Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 

      If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time. 

    • Initial Complaint

      Date:11/18/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      There is/was a bankruptcy listed on my *******, ********, and ********** consumer credit reports. I had no knowledge of the bankruptcy and disputed it with the credit reporting agencies. The bankruptcy came back as "verified" and the credit reporting agencies listed LexisNexis as the provider of the verification. On September 30, 2024, I sent a letter to LexisNexis *************** (copy included) requesting an investigation. I received a letter from LexisNexis dated October 19, 2024 (copy included). LexisNexis never sent a followup letter with the results of the investigation. The disputed bankruptcy is still being reported on my consumer credit file. LexisNexis violated my rights under the Fair Credit Reporting Act (FCRA) when they failed to investigate my dispute within 30 days and send me the outcome of their investigation (FCRA 623). Additionally, they willfully violated my rights under **** 623(a)(3) when they furnished the information to the consumer reporting agencies without notice that the information is disputed by the consumer.

      Business Response

      Date: 11/20/2024

      This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 

      Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 

      If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time. 

      Customer Answer

      Date: 11/22/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      The boilerplate response from LexisNexis does not resolve my complaint. My original investigation request is over 53 days old. I still have not received the results of the investigation and LexisNexis is still violating my rights under the Fair Credit Reporting Act. They have not investigated my dispute within 30 days of my original request. They have not provided the outcome of the investigation. They continue to report the disputed bankruptcy without a statement that what they are reporting is disputed.

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ***** ******




       

      Business Response

      Date: 11/26/2024

      LexisNexis Risk Solutions **** takes complaints from consumers extremely seriously and we have a robust process in place for resolving such matters, including a Legal review of all responses and handling by our Operations Escalated Response Team. 

      For Better Business Bureau (BBB) complaints, we continue to use a generic response for posting on the BBB website and a mail a more fulsome response to the consumer.? We have taken this approach to safeguard consumer-specific data; the BBB has confirmed that this is the better approach. 

      If the consumer does not agree with the BBB website response he or she can then reject the case on the BBB website; however, it keeps the consumers data safe.?? 

      And to reiterate, a separate letter is sent to the consumer with the specific details of the resolution via mail. 

    LexisNexis is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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