Complaints

This profile includes complaints for LexisNexis's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  LexisNexis

  230 Park Ave Fl 7 New York, NY 10169-0935

• 

  LexisNexis

  118 W 20th St New York, NY 10011-3627

• 

  LexisNexis Risk Solutions

  PO Box 105292 Atlanta, GA 30348-5292

• 

  LexisNexis Risk Solutions

  1000 Alderman Dr Alpharetta, GA 30005-4101

• 

  LexisNexis Risk Solutions

  6930 York Pl Alpharetta, GA 30040-7349

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/10/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lexisnexis risk solutions has been reporting to New Jersey Manufacturers inaccurate information about my credit standing which adversely affects my insurance score. I have called numerous times to correct this to no avail. I have pulled my credit report and have verified this. There has not even been a inquiry on my report for lexisnexis. One the reason codes they use is **** ( number of bad accounts with bad debt in the last **************************************** collections is 1 or more) None of these examples are substantiated in my credit report.

  Business Response

  Date: 08/15/2022

  This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 
  
  Please be advised that LexisNexis will carefully review ***************************** concerns and will mail a response directly to ***************************** to the address provided in this complaint. 
  
  If ***************************** has any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.

• Initial Complaint

  Date:08/10/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Misleading and Inaccurate information on my credit report

  Business Response

  Date: 08/15/2022

  This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 
  
  Please be advised that LexisNexis will carefully review ***************************** concerns and will mail a response directly to ***************************** to the address provided in this complaint. 
  
  If ***************************** has any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.

• Initial Complaint

  Date:08/08/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 19th, 2022, I contacted the courthouse asking do they report bankruptcies to the credit bureaus and I received a letter stating " They DO NOT report any bankruptcies to anybody" So if that's the case. How did the credit bureaus verify my bankruptcy as 100% Accurate? They never did a fair investigation according to the Law: 15 USC ****. 15 UCS **** section 603 (3)(E) States; The term "Investigative consumer report" means a consumer report or portion thereof in which information on a consumer's character, general reputation, personal characteristics, or mode of living is obtained through personal interviews with neighbors, friends, or associates of the consumer reported on or with others with whom he is acquainted or who may have knowledge concerning any such items of information. However, such information shall not include specific factual information on a consumer's credit record obtained directly from a creditor of the consumer or from a consumer reporting agency when such information was obtained directly from a creditor of the consumer. They also Violated my rights numerous times. The Credit Bureaus Violated my given right under 15 USC **** According to: 15 U.S.C **** Section 602 A. States I have a right to privacy. According to:15 ********** Section 604 A Section 2: It also states a consumer reporting agency cannot furnish a account without MY written instructions. According to: 15 U.S.C ****s-2 (A)(1) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.

  Business Response

  Date: 08/15/2022

  This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 
  
  Please be advised that LexisNexis will carefully review *************************** concerns and will mail a response directly to *************************** to the address provided in this complaint. 
  
  If *************************** has any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.

• Initial Complaint

  Date:08/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have received 5 duplicates of the same letter informing me that I have some sort of negative item on my file, but when I have called to get that information they tell me that my personal info cannot be authenticated when in fact I gave them all of the info they have. I have no idea if this is a scam of some kind, but I'd like to know what sort of info they think they have on me so it can be resolved.

  Business Response

  Date: 08/15/2022

  This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 
  
  Please be advised that LexisNexis will carefully review ********************* concerns and will mail a response directly to ***** *****  to the address provided in this complaint. 
  
  If ********************* has any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.

• Initial Complaint

  Date:08/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was in am accident Jan 2021. I was not at fault in the accident both stated by the police report as well as my insurance company. Lexus Nexis shows I was at fault. I have contacted them several times providing documentation to have this resolved but they will not correct my information. On multiple occasions when I call they tell me the system is down after I give them all my information.

  Business Response

  Date: 08/15/2022

  
  This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 
  
  Please be advised that LexisNexis will carefully review ******************************************************** concerns and will mail a response directly to *******************************-Evans to the address provided in this complaint. 
  
  If ******************************************************** has any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.

• Initial Complaint

  Date:08/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi I have a big problem with myself and my son my name is *************************************** and my son is ****** **************** I can not get need car insurance because Lexus nexus is reporting my xhusband my son father info on my son's diving record and one on my record causing me to pay higher rates when my son has nothing on his record. My xhusband name is ****** *** ******** .my poor son is innocent I don't know how this is legal please help us I got a copy of my son's driving reportfrom the dmv and it shows nothing on his record my xhusband also agrees and admits to this being his record not his son I also got a copy of my son's dmv record I attached

  Business Response

  Date: 08/15/2022

  This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 
  
  Please be advised that LexisNexis will carefully review *********************************** concerns and will mail a response directly to *********************************** to the address provided in this complaint. 
  
  If *********************************** has any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.

• Initial Complaint

  Date:08/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ************************* born 08/28/1973 last 4 of SSN ****. I'm writing in regards to unverified ** being reported on my ********/unverified file with Lexis Nexis. For the last year I've been given the run around with Lexis Nexis violating my consumer rights & violating FCRA guidelines. On more than one occasion, I sent Lexis Nexis proof from ****************** that neither entity report or verify bankruptcies; in fact ***** stated full social security numbers or date of birth are NOT listed per federal law. However, Lexis Nexis continues to report this unverifed ** & verify it to Experian. Finally June 18th 2022, I was sent a letter that this unverified ** would be deleted from the ********************* files. And yet, as of today Aug 1st 2022 it has yet to be deleted. Upon calling to speak with a supervisor I was told that yet another investigation was initiated June 27, 2022. I was told Lexis Nexis ******** doesn't have to comply with the law & that this unverifed ** still remains on my file with Lexis Nexis despite June 18th letter assuring me if was removed. I was also told they could not disclose their source. This is false information & against the law. As a consumer, I have the right to know who the source is. Per FCRA guidelines, if the source is anyone other that the original furnisher (court or pacer) then the item must be removed. Since I've already sent proof that neither the courts nor pacer report or verify bankruptcies, the ** should have been deleted.

  Business Response

  Date: 08/15/2022

  This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 
  
  Please be advised that LexisNexis will carefully review ************************* concerns and will mail a response directly to ************************* to the address provided in this complaint. 
  
  If ************************* has any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.

  Customer Answer

  Date: 08/30/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   Experian claims Lexis Nexis is verifying unverifed BK to Experian. Experian claims they won't remove BK unless Lexis Nexis tells them to.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

  Business Response

  Date: 10/17/2022

  This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from your office on 10/14/2022. Please be advised that LexisNexis has carefully reviewed ***************************** concerns and will provide a response directly to ************************* via mail to the address provided in this complaint. If Lottic ****** has any further questions for LexisNexis, she may contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.

• Initial Complaint

  Date:08/02/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello I am writing because *** tried numerous times to reach out to lexis nexis and have been getting the complete run around for my 3rd party report they have. Not only this I live in *** and I called the courthouse as well as went to the courthouse in person to confirm them sending documents to validate/verify a bankruptcy, to which they responded we absolutely do not! So now my question is how did LexisNexis verify a bankruptcy through the courthouse? Under 15 USC ****i(5) If, after any reinvestigation under paragraph (1) of any information disputed by a consumer, an item of the information is found to be inaccurate or incomplete or cannot be verified, the consumer reporting agency shall(i) promptly delete that item of information from the file of the consumer, or modify that item of information, as appropriate, based on the results of the reinvestigation; and (ii) promptly notify the furnisher of that information that the information has been modified or deleted from the file of the consumer. Under 15 USC ****d A person may not procure or cause to be prepared an investigative consumer report on any consumer unless(1) it is clearly and accurately disclosed to the consumer that an investigative consumer report including information as to his character, general reputation, personal characteristics, and mode of living, whichever are applicable, may be made, and such disclosure (A) is made in a writing mailed, or otherwise delivered, to the consumer, not later than three days after the date on which the report was first requested, and (B) includes a statement informing the consumer of his right to request the additional disclosures provided for under subsection (b) of this section and the written summary of the rights of the consumer prepared pursuant to section ****g(c) of this title; and (2) the person certifies or has certified to the consumer reporting agency that(A) the person has made the disclosures to the consumer required by paragraph (1);

  Business Response

  Date: 08/15/2022

  This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 
  
  Please be advised that LexisNexis will carefully review ******************************* concerns and will mail a response directly to ******************************* to the address provided in this complaint. 
  
  If ******************************* has any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.

  Customer Answer

  Date: 08/16/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here] they say they will get back to me but they wont all they do is lie lately and I will be speaking with an attorney as well as the attorney general!

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************************
  
  
  
  
   
  

  Business Response

  Date: 08/23/2022

  LexisNexis Risk Solutions **** takes complaints from consumers extremely seriously and we have a robust process in place for resolving such matters, including a Legal review of all responses and handling by our Operations Escalated Response Team. 
  
  For Better Business Bureau (BBB) complaints, we continue to use a generic response for posting on the BBB website and a mail a more fulsome response to the consumer.  We have taken this approach to safeguard consumer-specific data; the BBB has confirmed that this is the better approach. 
  
  If the consumer does not agree with the BBB website response he or she can then reject the case on the BBB website; however, it keeps the consumers data safe.  
  
  And to reiterate, a separate letter is sent to the consumer with the specific details of the resolution.

• Initial Complaint

  Date:08/01/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Despite reaching out over four dozen times, and disputing with Lexis Nexis and requesting an opt out, Lexis Nexis is still reporting false i formation on my record and CLUE report. I have supporting documents from Geico stating my claims (which in all actuality were coverage inquiries) were non paid out and they were not accidents, CLUE says they were accidents. In turn this has caused me to pay hundreds of thousands of dollars in high car insurance premiums.

  Business Response

  Date: 08/01/2022

  This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 
  
  Please be advised that LexisNexis will carefully review ***************************** concerns and will mail a response directly to ***************************** to the address provided in this complaint. 
  
  If ***************************** has any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.

  Customer Answer

  Date: 08/02/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because: I have already filed a complaint to Lexis Nexis themselves and tried to dispute my incorrect information. They have not taken any action to correct the information within my record. I do not want them to look into it- I want them to resolve it. 

  [Your Answer Here]

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *****************************
  
  
  
  
   
  

  Business Response

  Date: 08/02/2022

  This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from your office on 08/02/2022. Please be advised that LexisNexis has carefully reviewed ********************************* concerns and will provide a response directly to ***************************** via mail to the address provided in this complaint. If ****** ******** has any further questions for LexisNexis, she may contact us by phone at *************. The LexisNexis Consumer Center's hours of operation are Monday -Friday from 8am to 7pm Eastern Time.

• Initial Complaint

  Date:08/01/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom it May ********** name isDamien ******, the last four of my Social Security number is7104.This letter is to formally inform you that I recently received a copy of my consumer report that your company publishes.My Consumer Number: ******** and Case Number: ********. After areview of my consumer report, I found an item that is inaccurate. The account in question is a BANKRUPTCY. Listed under BANKRUPTCY FILING #*******, Bankruptcy Court Details:********** *******************. Therefore, I am requesting that you please send me copies of the documents that you have in your files as of this date that your company used to verify the accuracy of the bankruptcy. I have contacted the court listed on my consumer file and the court informed that they do not have a record of bankruptcy under my name, full social security number and date of birth They informed methat they do not send any information for anyone bankruptcy to LEXISNEXIS and that you may have got information from PACER in which it is not complete per the bankruptcy court. Lastly, I did not file a bankruptcy so please explain how you got this information. I want you to remove this bankruptcy that do not belong to me from my consumer report. Also, I like to dispute a CRIMINAL OFFENSE RECORD **** of Corrections (DOC) ID Number ******. I have a son with my exact name who is a junior who is in prison NOT ME. How did you get this mixed up? I would think before you list adverse information on my consumer report you would verify that you have the complete personal information of a consumer, that includes full social security name, full correct name, address and date of birth. I am allowing you ***************************************************************************** my updated report along with the investigation results.

  Business Response

  Date: 08/01/2022

  This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 
  
  Please be advised that LexisNexis will carefully review ************************* concerns and will mail a response directly to ************************* to the address provided in this complaint. 
  
  If ************************* has any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.