Complaints

This profile includes complaints for LexisNexis's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  LexisNexis

  230 Park Ave Fl 7 New York, NY 10169-0935

• 

  LexisNexis Risk Solutions

  PO Box 105292 Atlanta, GA 30348-5292

• 

  LexisNexis Risk Solutions

  1200 Bluegrass Pkwy Alpharetta, GA 30004-5440

• 

  LexisNexis

  PO Box 105108 Atlanta, GA 30348-5108

• 

  LexisNexis Risk Solutions

  1100 Alderman Dr STE 1A Alpharetta, GA 30005-5440

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/25/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lexisnexis keeps reporting incorrect information to multiple banks. I have tried for years to correct this information and they refuse. Every time I try to get reports from them they make it impossible. I have been waiting months for my current reports. They keep saying they are sending them but I never get them. They are clearly lying and dont care. I have asked to have someone higher up to call me back and that never happens either

  Business Response

  Date: 03/26/2025

  This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from your office. Please be advised that LexisNexis has carefully reviewed **** ******** concerns and provided a response directly to **** ******* via mail to the address provided in this complaint. If **** ******* has any further questions for LexisNexis, they may contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time.

  Customer Answer

  Date: 04/08/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Way to go! post something that makes it seem that you tried to help. I got your letter that says nothing at all and offers no help what so ever.  

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  **** *******
  
  
  
  
   
  

  Customer Answer

  Date: 06/10/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Once again LexisNexis hides behind a generic reply to give the impression that they are trying to resolve the issues when if fact they are doing nothing. They have done nothing to correct my issue while continuing to make money off my information.   They refuse to let you speak to anyone with the authority to fix issues. everything has to be sent to these teams that cant communicate with you under no circumstances.   Companys like this should be shut down.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  **** *******
  
  
  
  
   
  

  Business Response

  Date: 06/11/2025

  LexisNexis Risk Solutions **** takes complaints from consumers extremely seriously and we have a robust process in place for resolving such matters, including a Legal review of all responses and handling by our Operations Escalated Response Team. 
  
  For Better Business Bureau (BBB) complaints, we continue to use a generic response for posting on the BBB website and a mail a more fulsome response to the consumer.? We have taken this approach to safeguard consumer-specific data; the BBB has confirmed that this is the better approach. 
  
  If the consumer does not agree with the BBB website response he or she can then reject the case on the BBB website; however, it keeps the consumers data safe.?? 
  
  And to reiterate, a separate letter is sent to the consumer with the specific details of the resolution via mail. 

• Initial Complaint

  Date:03/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 2, 2025 I received correspondance from LexisNexis.I had worked on an error for over a month to resolve and was shown in a LN report and told over the phone I had ZERO property claims on my report.Background: ******************* had sent me a letter dropping my home insurance due to "Two property claims," which never happened, never received a *****, never had an adjuster come to the home----NOTHING. Filed a claim against Travelers after they gave me no support; had to get a new carrier, THEN after i filed with BBB, Travelers sent me a renewal policy--too late. Now I am looking for a landlord policy for a rental and I am told AGAIN by ***** **** that they cannot issue me a policy as I have a CLAIM on exact same property that I thought was resolved. ** does not answer the phone; must communicate over email. I have and now they tell me they do not have enough information! My LN Consumer number is *******. How long will this lie stay on my record? An intoxicated woman hit my home at ******************************, was arrested and her USAA paid in full. WHY DOES ** KEEP PUTTING A CLAIM ON MY ACCOUNT WHICH WAS PAID BY AN AUTO INSURER WHICH WAS NOT A CLAIM I MADE? Please help. Thank you

  Business Response

  Date: 03/25/2025

  This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 
  
  Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 
  
  If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time. 

• Initial Complaint

  Date:03/22/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  LexisNexis possesses data about me that they refuse to release to me, despite repeated requests for that data by me (they are legally obligated to release that data to me upon my request). Their response claims that I am unable to verify myself; however, they provide no means by which I may remedy their claims of non-verification.I simply want to review my data and verify the accuracy of the data that this data broker holds on me.

  Business Response

  Date: 03/26/2025

  This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 
  
  Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 
  
  If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time. 

• Initial Complaint

  Date:03/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lexis Nexis has incorrectly reported an accident as at fault and has not rectified it after I submitted a dispute, leading to undue heightened insurance costs for me.

  Business Response

  Date: 03/21/2025

  This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 
  
  Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 
  
  If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time. 

• Initial Complaint

  Date:03/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lexisnexis Risk Solutions has placed a DUI conviction on my daughters driving record. They claim this occured on 20 January, 2023, and that her license was suspended on 03/08/2023 -- but this never happened. My daughter, ******, never received a DUI. My insurance company, ******, **************, has since January of this year increased my policy price by 100%. I have emailed my daughters' DMV driving report to ****** and they are now rectifying it, but other auto insurance companies all claim the same thing based on the erroneous mistake of Lexisnexis Risk Solutions.I called LexisNexis about a month ago and still not have received the form in the mail. I called again today. I spoke to someone in the *********** who is asking for my daughter's social security number -- I refuse to provide that.Moreover this huge company is still requiring people to wait for them to mail them a form. Thereafter you have to mail it back to them. This is in 2025.This delay of justice is costing me a lot of money. I have my family of four on my insurance auto policy. I need immediate action to correct this error for my daughter: ****** ********.

  Business Response

  Date: 03/20/2025

  This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office.
  Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved.
  If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time.

• Initial Complaint

  Date:03/18/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ******* ***** and Im a consumer submitting this complaint on behalf of myself without any third party being involved. Under 15 USC 1681 b(a)(2), a consumer reporting agency may only furnish a consumer report in the following scenarios and under no other conditions; also, the consumer to whom the report relates may only request a consumer report in writing. A financial institution is not obligated by the **** to give the *** any negative information, as stated in 15 USC 1681s-2(7)(E). I have the right to privacy, as stated in 15 *** 1681, Section 602. Credit reporting agencies are required by Section 607 of 15 *** 1681e to establish suitable procedures to avert infractions of Section 605 of 15 USC 1681c and limit the utilization of consumer reports to individuals mentioned in Section 604[1681b] of this legislation. No state law supersedes federal law. You have 4 days in accordance with 15USC 1681c-2 to remove this fraudulent information from my consumer report.

  Business Response

  Date: 03/19/2025

  This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 
  
  Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 
  
  If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time. 

• Initial Complaint

  Date:03/18/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally dispute the inaccurate and outdated personal information contained in my LexisNexis Consumer Report. Upon reviewing my file, incorrect names, addresses, and phone numbers, as well as inaccurate information being improperly shared with financial institutions. This is a direct violation of my consumer rights under federal and New Jersey state law I requested a security freeze back in Nov 2020 and then again in Sept 2022 and i thought the freeze was in effect due to identity theft b but Lexis Nexis ignored and failed to protect my information and even started reporting in accurate and fraudulent information. ******* made me aware that names that were not My name appeared on my report so i initiated a request for my information that they have and are reporting and for 6 months and ************************************* and state they cant find my file. I just received my file this evening. from a letter with login details and the entire file that the have been keeping from me contains alot of inaccurate information.Violations of Federal and State Law 1.Fair Credit Reporting Act (****) 15 U.S.C. 1681i(a)(1)(A)2.Fair Credit Reporting Act (****) 15 U.S.C. 1681e(b)***** Jersey Fair Credit Reporting Act N.J.S.A. 56:11-29 et seq.4.*****-*****-****** Act (GLBA) 15 U.S.C. ********* ***** Jersey Identity Theft Protection Act N.J.S.A. 56:8-161 et seq. To comply with the **** and New Jersey State Law, LexisNexis must take the following actions immediately:1.Remove all incorrect names, addresses, and phone numbers from my consumer file.2.Delete inaccurate insurance and credit-related data that is being improperly shared with banks and insurance companies.3.Provide written verification that these corrections have been made.4.Provide the name of each entity that received the incorrect data so I can take additional corrective actions.5.Cease all sharing of my inaccurate consumer information until full corrections are made.

  Business Response

  Date: 03/20/2025

  This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 
  
  Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 
  
  If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time.

• Initial Complaint

  Date:03/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When shopping for auto insurance policies with my fiance, insurance companies checking our driver records found an open claim against me/my vehicle dated to 12/22/24. On this date, I was verifiably out of the country and my car safely parked in a secure garage. The insurance agent informed me that LexisNexis had reported the claim to them, and advised me to contact LexisNexis to file a dispute. On Jan 28th, I called LexisNexis to begin this process only to be told that they were unable to verify my identity after I gave them my driver's license number, social security number, and date of birth. I needed to email them a photo of my driver's license. A week later, I received a snail-mailed letter informing me that my identity still could not be verified. This process repeated two times over the course of the next month. In late February, a represantative did a manual override of the verification process and informed me that my dispute was being processed. Each time, I was assigned a new customer number and new case number. On March 17th, I received another mailed letter informing me that my dispute was "unverifiable" and providing a copy of my report. The report contains information for several vehicles and drivers that I am not affiliated with in any way, including random people who live in the same apartment complex as me. LexisNexis is making the process of contacting them and disputing my information unreasonably difficult, and has failed to provide any explanation as to why these things are on my report.

  Business Response

  Date: 03/18/2025

  This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 
  
  Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 
  
  If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time. 

  Customer Answer

  Date: 03/19/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   LexisNexis did reach out to me over the phone yesterday regarding my complaint, and put me through the whole verification process again, only for me to receive an email this morning stating that my identity, as usual, "cannot be verified". For reference, I gave them my full name, date of birth, current valid driver's license number, and social security number. Their response is not satisfactory and my complaint has not been resolved. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****** ********
  
  
  
  
   
  

  Customer Answer

  Date: 04/01/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  LexisNexis has been responding to my BBB complaint with an automated response stating that they have contacted me directly to resolve the issue. This is NOT true. I am only receiving similar automated messages directing me to call a phone number that, when called, does not connect me to a representative, it only instructs me to order my consumer report on their website. I requested to have email communications with them in order to maintain a record of events. I have not received any information or help from them since that request, except several identical automated emails described above. In my last email to them, I informed them that I will be seeking legal aid if I cannot communicate with a human representative and get my report corrected. 

  
  Sincerely,
  
  ****** ********
  
  
  
  
   

  
  

  Business Response

  Date: 04/07/2025

  This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from your office. Please be advised that LexisNexis has carefully reviewed ****** ********* concerns and provided a response directly to ****** ******** via mail to the address provided in this complaint. If ****** ******** has any further questions for LexisNexis, they may contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time.

• Initial Complaint

  Date:03/17/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a formal complaint against LexisNexis for their continued unauthorized and inaccurate reporting of a bankruptcy on my consumer report. I have already provided proof that this bankruptcy was reported without my permission or the permission of the actual furnisher, yet LexisNexis continues to unlawfully retain and disseminate this false information.Violations of Federal Law:LexisNexis is in clear violation of 15 U.S.C. 1681b of the Fair Credit Reporting Act (FCRA), which regulates the permissible purposes for obtaining and furnishing consumer reports. At no point have I authorized LexisNexis to furnish or retain a consumer report about me, nor have I consented to the collection, storage, or dissemination of any of my personal or financial data.Additionally, LexisNexis is violating:15 U.S.C. 1681e(b) Duty to maintain accurate consumer reports.15 U.S.C. 1681c Prohibition on reporting outdated or unverifiable information.15 U.S.C. 1681b(a)(2) & (3) Requirement for permissible purpose before obtaining or furnishing a report.*****-*****-****** Act (GLBA), 15 U.S.C. ********* Unlawful retention and use of personal, private, and financial data.LexisNexis Unlawful ***************** to Act I have filed multiple complaints with the **** regarding this issue. Instead of addressing the matter appropriately, LexisNexis called me directlywithout my permissionviolating my privacy even further. This is yet another unauthorized action taken by this company. So PUBLICLY on BBB's platform where more consumer's can see I AM DEMANDING LEXISNEXIS:Immediately delete my consumer file and all records they have on me.Cease and desist all unauthorized reporting of my private and damaging information.Stop unlawfully furnishing my personal data to third parties.I will take my complaint to any and all public platforms Lexisnexis has acted in bad faith after receiving SEVERAL requests from me. You have 14 days to remove this information

• Initial Complaint

  Date:03/15/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint due to LexisNexis Risk Solutions reporting an inaccurate bankruptcy (case #*******) in my credit file. Their letter dated 3/3/2025 (******************) claims the case was verified via PACER, but my search on PACER Case Locator using case #******* and my name, ****** ******* ******* *****, returned an error: "An invalid case number was entered." I have also contacted PACER, as evidenced by the attached image, yet I have not seen the supposed response PACER provided to LexisNexis. This proves the case does not exist, violating the Fair Credit Reporting Act (15 U.S.C. 1681e(b)), which mandates maximum accuracy. LexisNexis is selling this false data to other bureaus without my authorization, constituting ongoing fraud. I have filed a report with the *** (Report Number *********) for this misconduct. To make matters worse, their verification process is utterly inefficient, as my evidence shows, and fails to protect my federal and state consumer rights. I demand they provide concrete proofbeyond a mere assertionthat case #******* exists and is linked to my name. I demand immediate removal of this bankruptcy record from their bankruptcy records and, above all, that they stop selling my inaccurate information to other bureaus. I also demand an end to automated responses. Failure to comply will strengthen the evidence for my legal case against them.

  Business Response

  Date: 03/18/2025

  This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office. 
  
  Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 
  
  If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time. 

  Customer Answer

  Date: 04/04/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  It would be interesting if they send the message through this channel, since its the one Ive used to file a complaint about the illegal reporting of my data, which is not only unauthorized but also inaccurate

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****** ******* *****
  
  
  
  
   
  

  Business Response

  Date: 04/11/2025

  LexisNexis Risk Solutions **** takes complaints from consumers extremely seriously and we have a robust process in place for resolving such matters, including a Legal review of all responses and handling by our Operations Escalated Response Team. 
  
  For Better Business Bureau (BBB) complaints, we continue to use a generic response for posting on the BBB website and a mail a more fulsome response to the consumer.? We have taken this approach to safeguard consumer-specific data; the BBB has confirmed that this is the better approach. 
  
  If the consumer does not agree with the BBB website response he or she can then reject the case on the BBB website; however, it keeps the consumers data safe.?? 
  
  And to reiterate, a separate letter is sent to the consumer with the specific details of the resolution via mail.