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Business Profile

Security Consultant

Clear

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Security Consultant.

Reviews

This profile includes reviews for Clear's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Clear has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Clear

      65 E 55th St Fl 17 New York, NY 10022-3414

    • Clear

      85 10th Ave Fl 9 New York, NY 10011-4768

    Customer Review Ratings

    1.06

    Average of 191 Customer Reviews

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    Leave a Review

    Review Details

    • Jaymee R

      Date: 04/27/2023

      Jaymee R

      Date: 04/27/2023

      Not enough machines or reps. ***** are always long and its not worth the money

      Clear

      Date: 03/17/2025

      Hi ***!

      Thank you for leaving us a review!

      We apologize for any inconvenience you may have experienced. 

      You can reach our *********** Specialist team by calling 855-CLEARME *************) from Monday to Sunday, 9:00 AM to 8:00 PM Eastern Time, or email us at *******************************************

    • Dirk v

      Date: 04/24/2023

      Dirk v

      Date: 04/24/2023

      Total scam! I cant believe United is associated with this company. They told me it was free when I gave them my information. Then I got a charge of 189 today. Cancelled right away. Waiting for the refund. 0 star from me. I put one star in just to be able to issue this.

      Clear

      Date: 03/17/2025

      Hi ****!

      We would like to personally apologize for any confusion caused by the team on the ground. It should have been explained in depth which discount you were receiving and how it works. I am glad to see that you received your refund as requested. 

      If you have any additional concerns please contact our *************** Team by phone at 855-CLEARME *************) from Monday to Sunday, 9:00 AM to 8:00 PM Eastern Time, or email us at *******************************************

    • David S

      Date: 04/24/2023

      David S

      Date: 04/24/2023

      Clear is an absolute scam. I signed up for a 2-week trial and was very disappointed with the service. My experience using this service was no different than using the general security line. It was no quicker, and no more convenient.My main complaint however, is that a month after canceling my membership, I found a charge for $189 on my credit card, for a year's membership. I canceled this account within days of signing up for the free 2-week trial, but the charge still posted to my account. ******************** is virtually impossible to contact via phone or email, and even though the website claims to offer a support chat, the link is not working as of this writing. My only recourse is to dispute the charge with my credit card company, and report it as fraud.Do yourself a favor and DO NOT sign up for this service.

      Clear

      Date: 03/18/2025

      Hello *****!

      Thank you for leaving us a review!

      On behalf of the CLEAR Team, we deeply apologize for your experience. We truly thank you for bringing this to our attention. We are constantly focused on enhancing the overall member experience and apologize for falling short.

      If you have any additional concerns please contact our *************** Team by phone at 855-CLEARME *************) from Monday to Sunday, 9:00 AM to 8:00 PM Eastern Time, or email us at ***********************************************************************

    • Raminder C

      Date: 04/18/2023

      Raminder C

      Date: 04/18/2023

      I wish I could give 0 stars. This is a SCAM. The sales rep at the airport said Clear could be used for free that day. I was told I didn't have to pay anything and any charges would be reverted by ***************** I have called **************** and Clear numerous times without any respite.

      Clear

      Date: 03/18/2025

      Hi ********!

      We would like to apologize for any confusion caused by team members at the airport. That does not reflect CLEAR's core values or our purpose. We are glad to see that your account was rectified. 

    • George B

      Date: 04/10/2023

      George B

      Date: 04/10/2023

      This is a scam the Line at the airport Never open waist of ************ , do not do it

      Clear

      Date: 03/18/2025

      Hello *****!

      Thank you for taking the time to leave a comment!

      On behalf of the CLEAR team, we apologize for this. We understand how this may have caused frustration.

      If you have any additional concerns please contact our *************** Team by phone at 855-CLEARME *************) from Monday to Sunday, 9:00 AM to 8:00 PM Eastern Time, or email us at ***********************************************************************

    • Jason B

      Date: 04/10/2023

      Jason B

      Date: 04/10/2023

      Ripped me off too almost made me miss flight got me out of line wasted *********************************************** my full money back total scam. It my fault there system doesnt work asked me security verification and questions not one was related anything to do with my identity steers and placed if never even heard of and it was my fault I guess korjing they could do but chegw me still cant believe they are allowed to get away with that at airport that should t be ok probably kick the airport an government probably get kicked back plenty from it so guess its all cool

      Clear

      Date: 03/18/2025

      Hi *****!

      Our true apology for your experience you may have had at your location. That does not reflect CLEAR's core values or our purpose. We are constantly focused on enhancing the overall member experience and apologize for falling short. 

      You can reach our *********** Specialist team by calling 855-CLEARME *************) from Monday to Sunday, 9:00 AM to 8:00 PM Eastern Time, or email us at ***********************************************************************

    • EDUARDO H

      Date: 04/02/2023

      EDUARDO H

      Date: 04/02/2023

      Horrible, horrible service. The agent could not get my son enrolled into my family plan after 20 (precious) minutes lost. He had to go through the regular security line, and they gave me a number to call, which I patiently did. After 30 minutes waiting, an agent told me there was nothing they could do (they had a system update and apparently it's messing everything up) and that he would have to set up a trial account and then they could move him to my family plan. What a s**** up!!!

      Clear

      Date: 03/18/2025

      Hi *******!

      We would like to personally apologize for any confusion caused by the team on the ground. We are consistently updating our training material to provide the best tools for our ambassadors. We understand that every minute is precious, and apologize for the excessive time spent on your enrollment. 

      If you have any additional concerns please contact our *************** Team by phone at 855-CLEARME *************) from Monday to Sunday, 9:00 AM to 8:00 PM Eastern Time, or email us at ***********************************************************************

    • Priya V

      Date: 03/29/2023

      Priya V

      Date: 03/29/2023

      Terrible company. Badly trained employees. Rude and inefficient. Takes longer than the *** Precheck line. Do not enroll.

      Clear

      Date: 03/18/2025

      Hi Priya!

      Thank you for taking the time to leave a comment!

      Our true apology for your experience you may have had at your location. That does not reflect CLEAR's core values or our purpose.

    • Shannon M

      Date: 03/28/2023

      Shannon M

      Date: 03/28/2023

      Within a matter of seconds a CLEAR representative swept me to a different line at the airport, and took my biometric information without any explanation or consent. 3 weeks later I found a charge on my credit card! Nothing was mentioned about any costs, and again, no permission given! WHAT A ********** while you are just trying to follow the rules at the airport!

      Clear

      Date: 03/18/2025

      Hello *******!

      Thank you for taking the time to leave ** a comment!

      We truly apologize for any inconvenience you may have been caused while traveling. We are constantly focused on enhancing the overall member experience and apologize for falling short.

      If you have any additional concerns please contact our *************** Team by phone at 855-CLEARME *************) from Monday to Sunday, 9:00 AM to 8:00 PM Eastern Time, or email us at ***********************************************************************

    • Liz D

      Date: 03/27/2023

      Liz D

      Date: 03/27/2023

      I went through on other occasions and set up at the airport for my biometrics. Took my family through for the first time they didnt have theirs set up. The whole point of adding them on was to quickly go through. We waited in line for no reason ambassador told me that they didnt have enough staff to do that. Well I paid a lot for that and for no reason. I had to pay extra for each person 18+ in my family. Clear is unprofessional. Wasted my time.

      Clear

      Date: 03/18/2025

      Hi ***!

      We regret to hear you had a poor experience with us. We strive to create a quick and frictionless atmosphere for our members. 

      If you have any additional concerns please contact our *************** Team by phone at 855-CLEARME *************) from Monday to Sunday, 9:00 AM to 8:00 PM Eastern Time, or email us at ***********************************************************************

    Clear is NOT a BBB Accredited Business.

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