Reviews

This profile includes reviews for Clear's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Clear

  65 E 55th St Fl 17 New York, NY 10022-3414

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  Clear

  85 10th Ave Fl 9 New York, NY 10011-4768

Review Details

• Review fromRobert D

  Date: 09/20/2024

  1 star

  Robert D

  Date: 09/20/2024

  My family and myself were approached by a gentleman as we were trying to find the appropriate entrance to go through the security checkpoint. The man that came up to us was very vague and did not answer questions we had until after we had already been signed up. We do not travel frequently so are not tricky familiar with the latest procedures. Flying is stressful enough and when an official approached us we had assumed this process was necessary. It was not until after we had been deceived and completed the sign up process that we were notified it is a free trial and we would be billed if we don't cancel. The person that has approached us was very pushy similar to a mall kiosk salesman and used our lack of knowledge against us. These people are scam artists and work off of unsuspecting and unknowing victims.

  Clear

  Date: 01/23/2025

  Thank you for leaving us a review! 
  
  We truly regret to hear your experience wasn't the best! We sincerely apoligize for any frustration and stress caused by your time at the CLEAR Lane. 
  
  Please do know that our support team is on stand by ready to assist in any way we can, to answer questions or concerns you may have. We are happy to provide any additional information you need to ensure you feel supported and fully informed of what we offer to our members nationwide. 
  
  Please don't hesitate to contact us by phone at 855-CLEARME *************) from Monday to Sunday, 9:00 AM to 8:00 PM Eastern Time, or email us at ********************************************

• Review fromLeah B

  Date: 09/17/2024

  1 star

  Leah B

  Date: 09/17/2024

  I was told this would be free after someone grabbed me from the *** line. Two weeks later, $318 was taken from my account. I am very upset about this situation and cannot believe the airport allows these people to lie. I asked multiple times if I would be charged and the guy reassured me no LIAR! $318!!!!!!

  Clear

  Date: 02/03/2025

  Hello ****,
  
  Thank you for leavingus a review! 
  
  We would like to personally apoligize for any confusion caused by the team on the ground. This behavior is not aligned with our service expectations for the service we provide. We are constantly focused on enhancing the overall member experience and apologize for falling short. 
  
  If theres anything we can do to help resolve the frustration this caused, our support team can be reached at by phone at 855-CLEARME *************) from Monday to Sunday, 9:00 AM to 8:00 PM Eastern Time, or email us at ********************************************

• Review fromJames D

  Date: 09/13/2024

  1 star

  James D

  Date: 09/13/2024

  If software could be considered e-waste this is a perfect example. This is BEYOND the worst service I have EVER seen.

  Clear

  Date: 02/03/2025

  Hi *****!

  We truly regret to hear your experience and this is not the experience we strive to provide to our members. Our team is actively working with our airport partners to get back to the fast, frictionless experience you expect.  
  
  If you have any additional concerns or questions, please feel free to reach out to use here: ******************************************* and we would be more than happy to assist you!

• Review fromJohn K

  Date: 09/13/2024

  1 star

  John K

  Date: 09/13/2024

  My wife is from another country and had to fly home. On her return trip she landed at *** after 30+ hours of ****************** from the *******. The ClearMe ***resentative took advantage of my wife's limited english and understanding of airport operations. She was convinced the *** was from the airlines and was there as customer service. She had no idea what was really going on, at least not until we got our bank statement and notice a $318 charge! These people are SCAMMERS! They are taking advantage of people who are coming in from exhaustive overseas flights and are just trying to get to their next connection.

  Clear

  Date: 02/03/2025

  Hi ****! 
  
  Thank you for leaving us a review!
  
  We are sorry to hear about your wifes experience at LAX and want to rectify this as soon as possible. 
  
  To locate the charges related to your wifes plan, please contact our support team by phone at 855-CLEARME *************) from Monday to Sunday, 9:00 AM to 8:00 PM Eastern Time, or email us at ***********************************************************************. 
  
  Were committed to resolving this matter for you immediately as our team is on standby.
  
  Best, 

• Review fromDonald L

  Date: 08/30/2024

  1 star

  Donald L

  Date: 08/30/2024

  These goddman liars. They signed me up for some free trial, which was supposed to last 2 weeks. Next morning, I have $318 charge on mu card. These are some liars.

  Clear

  Date: 02/03/2025

  Hi ****, 
  
  We truly regret to hear about your time in our Lanes. This is not the experience we strive to provide our members. We are constantly focused on enhancing the overall member experience and apologize for falling short. 
  
  If theres anything we can do to help resolve the frustration this caused, our support team can be reached by phone at 855-CLEARME *************) from Monday to Sunday, 9:00 AM to 8:00 PM Eastern Time, or email us at ********************************************

• Review fromFrederick A

  Date: 08/23/2024

  1 star

  Frederick A

  Date: 08/23/2024

  This org is complete BS. This is all mentioned in the many other reviews but here it goes. Yes, I was a SUCKER for getting out of the *** security line when a guy near the line claimed 10 minute sign up would save me 50 minutes of waiting inline if I had a US ID. No mention, before I got out of line, that there was a 199$ a year membership fee after the trial. By the time I saw that I had jumped out of line and lost my place. So I moved on and had already decided to cancel the membership. Did the ****************************************** to the Clear lane. Which was all they way across the terminal, down 2 flights of stairs in what felt like the basement. There I waited in another line for 25 minutes before.. not being scanned image or bio, but still having to do everything that I would have had to do in the first line. I had to present my ID. I had to take my shoes off and my laptop out. I had to go thru the scanner. All the stuff they CLAIM on their website you don't have to do in the program. Time saved: 0 minutes. Lot more hassle between the extra walk and having to setup a pw to get to my account to cancel. To come full circle.. tis complete BS. Save your money and do the *** PreCheck. Under 100$ for 5 years. Same advantages.

  Clear

  Date: 02/05/2025

  Hi ****!

  With your CLEAR Plus membership, CLEAR helps you speed through the line for ID checks by automating the process and guiding you to the physical screening line. *** PreCheck is a separate service, that you may also enroll through CLEAR, assists with the physical screening portion with keeping your shoes on and your electronics in your bag.  
  
  While we regret to hear about your experience at ***, we appreciate you sharing this with us. This experience is not what we intended for our members and have shared this with local leaders to be addressed right away and to ensure the correct information is shared by our airport team members to potential members that may want to enroll. While it is ia requirement to present your ID after completing the initial enrollment process, the requirement to show your ID each and every time following, will not always be the case.  We apologize for any inconvenience and confusion this may have caused. 
  
  If you have any additional concerns or questions, please feel free to reach out to use here: ******************************************* and we would be more than happy to assist you!

• Review fromAshley G

  Date: 08/05/2024

  1 star

  Ashley G

  Date: 08/05/2024

  I attempted to use CLEAR at the ******************* to complete my TSA pre-check registration. I had all of the required documents - driver license, birth certificate and marriage license (because in the state of ******** they issue licenses not certificates). The girl working said she couldnt take my license because it didnt prove I was married. She called a man named **** who confirmed I needed a certificate of marriage to prove my identity. I called the county recorder of deeds to acquire a certificate of marriage. She confirmed again that only the license is provided in the state. I went back to speak with them again - because surely being in ******** this isnt the first time theyve encountered this. I asked if she could speak with **** again. After getting two other associates involved. They confirmed what **** said - I needed a document that literally doesnt exist in the state to complete TSA pre-check registration. Not sure why they even have an office in ***.

  Clear

  Date: 03/18/2025

  Hi ******!

  *** PreCheck enrollment provided by CLEAR makes it easy to sign up for the *** PreCheck Application Program, and we are so sorry this was not your experience. Our *** PreCheck Support Team is happy to provide further assistance with your application.

  Please reach out to ************** (Monday - Friday 8am - 10pm EST) or by emailing ************************************************************. 

• Review fromMax B

  Date: 08/02/2024

  1 star

  Max B

  Date: 08/02/2024

  I canceled my subscription and got a confirmation e-mail that its canceled/ 2 month later they send me e-mail that my credit car? is about to be charged for the renewal. So I had to go ahead and cancel it again. I do not think this is the end of it. Unauthorized renewal of subscription does not sound lawful to me.

  Clear

  Date: 02/06/2025

  Hi Max! 
  
  On behalf of the CLEAR team, we apologize for this. We understand how this may have caused frustration. We would like to assure you that your membership has been canceled and you will no longer receive any attempted charges by CLEAR. 
  
  We are always available to assist in any way. Please let us know by contacting us at ******************************************* and we would be more than happy to assist you and take care of it right away.
  
  Alternatively, you can manage and view your membership details by visiting ******************************* at any time. 
  
  Thank you!

• Review fromKaren Kay O

  Date: 07/31/2024

  1 star

  Karen Kay O

  Date: 07/31/2024

  A young woman dressed in uniform pulls mE out of line at the airport and takes mE to a kiosk to check mE in for my flight never mentioning money or subscription or anything like that. I thought she was just being nice and helpful but I should have known better. She lead mE to believe she worked for the airline I was flying. A few weeks later I get $288 deducted from my checking account. I live on a senior citizen fixed income and I'm just lucky the deduction didn't make mE overdrawn. So not only did the girl sign mE up without my permission but she gave mE the most expensive family plan. I never fly and I have no family. This incident increased my lack of faith in humanity. Where's Honesty? I can't find Honesty.??This seems illegal but I guess it's just immoral.

  Clear

  Date: 02/06/2025

  Hi *****!
  
  On behalf of the CLEAR Team, we deeply apologize for your experience at the CLEAR lanes. We truly thank you for bringing this to our attention. The behavior of the Ambassador involved is not aligned with our service and this is not a matter we take lightly.
  Were happy to see that our Billing team has fully reviewed and provided a solution for this issue.
  
  If further assistance is needed, please reach our *************** Team by phone at 855-CLEARME *************) from Monday to Sunday, 9:00 AM to 8:00 PM Eastern Time, or email us at ******************************************* referencing Case #*******
  
  

• Review fromJennifer M

  Date: 07/29/2024

  1 star

  Jennifer M

  Date: 07/29/2024

  Have a family member who is an employee of CLEAR. She is atypical of many of their employees. She has all the security clearances required, has strong work ethic, is knowledgeable regarding the company policy, gives members full and complete information to assist them with the membership. Yes they work on commission but it is paltry. The hourly wage is low for the responsibility they must have when dealing with secure information. Management is weak and doesnt support strong employees, hiring is poor and they end up having high turnover.

  Clear

  Date: 02/06/2025

  Hi ********! 
  
  Thank you for taking the time to leave us a review! We are committed to providing exceptional workplace and environment for our employees. However, your feedback is important to us and we will be sharing this with leadership!
  
  Please let us know if there is anything we can help out with.