Security Consultant
ClearHeadquarters
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Reviews
This profile includes reviews for Clear's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 191 Customer Reviews
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Review fromJohn A
Date: 07/20/2024
1 starJohn A
Date: 07/20/2024
*************** 7/20/24 check point 5. Two agents seemed to be in some sort of fight and refusing to speak to one another which was causing confusion with my family getting through. I complained and female agent she will toss me out of line and its about to get real up in here. The male agent who was fired up (barely spoke English) asked an older woman ahead of me who is your father which was definitely intended to be rude. It was incredibly strange encounter. I am 52 and fly constantly for work and have never had this bad of an experience with anyone at an airport. On top of this, CLEAR doesnt provide much of an advantage anymore it you have TSAPRE, premium ticket, and/or spot saver. In fact it might actually be slower in many cases. They dont provide an easy way to submit complaints either. Which is not smart because it means the complaint is public. I canceled our family membership after this encounter. Been a member since they launched years ago.Clear
Date: 02/06/2025
Thank you for leaving us a review!
We truly regret to hear about your time in our Lanes. This is not the experience we strive to provide our members. We are constantly focused on enhancing the overall member experience and apologize for falling short.
The interaction you described is not reflective of CLEAR's expectations and has no place in our interactions with our members. Our goal is to provide a frictionless experience but also make sure our members feel safe, respected, and comfortable.
If theres anything we can do to help resolve the frustration this caused, our support team can be reached by phone at 855-CLEARME *************) from Monday to Sunday, 9:00 AM to 8:00 PM Eastern Time, or email us at ********************************************Review fromRobin M
Date: 06/26/2024
1 starRobin M
Date: 06/26/2024
Add me to the list of people who were told this was a free trial and I would have to opt IN at the end if I wanted to continue the service. I never received a confirmation of my enrollment or any other information, but was charged $189 two weeks after signing up. Fortunately my credit card simply denied the transaction.
Since these reps are in the airport and legitimately affiliated with the airports, it seems they should be a legit company. When are they going to be shut down just for the sheer number of the same complaint? This is outright fraud.Clear
Date: 03/21/2025
Hi *****!
We are sorry to hear about your experience with your CLEAR Plus enrollment. We do not align with any misrepresentation when it comes to comminicating with our potential members regarding our service and we take these matters extremely seriously. Please know that we have shared this feedback with our leadership team to be addressed and reviewed.
We were also able to see that your request to have your account cancelled and refunded has already been processed.You may continue to manage your membership at anytime at my.clearme.com. If you have any additional concerns or questions, please feel free to reach out to use here: ******************************************* and we would be more than happy to assist you!
Review fromAnita W
Date: 06/25/2024
1 starAnita W
Date: 06/25/2024
Hubby and I were stressing b/c we were very late for flight and TSA line was VERY long. The CLEAR salesman at ********** targeted us and 2 young women, saying we "looked like frequent travelers" (weren't not, but we must've looked like suckers). He prromised we could bypass the line but the signup process complete with fingerprinting, eyescanning, etc. was really long and glitchy, and wasn't until the very end that we were told to input our credit card, "just to have on file." Yeah, 5x the cost of a 5-year TSA membership, and we still had to have our boarding passes and IDs validated and our luggage scanned. The people in the regular line got through faster than we did. Oh, and there was NO CLEAR service available for our return flight (not available for every airline or at every airport apparently). Deceptive sales tactics, wayyy overpriced, benefits not as promised. Don't bother!Clear
Date: 02/25/2025
Hi *****!
Thank you for leaving us a review!
We truly regret to hear your experience wasn't the best! The interaction you described does not reflect CLEAR's core values and has no place in our interactions with our members. Our priority is to provide a frictionless experience and ensure our members feel safe, respected, and well-informed.
If theres anything we can do to help resolve the frustration this caused, our support team can be reached by phone at 855-CLEARME *************) from Monday to Sunday, 9:00 AM to 8:00 PM Eastern Time, or email us at ********************************************Review fromMelissa R
Date: 06/22/2024
1 starMelissa R
Date: 06/22/2024
TERRIBLE!! Was told it was a two week free trial and had nothing to worry about with being charged. That the card just stays on file in case I wanted to activate this offer. I am now being charged with no notice! SCAMMED.Clear
Date: 02/25/2025
Hi *******!
We truly regret to hear about your time in our CLEAR lanes. This is not the experience we strive to provide our members. We are constantly focused on enhancing the overall member experience and apologize for falling short.
We are always available to assist in any way. Please let us know by contacting us at ******************************************* and we would be more than happy to assist you and take care of it right away.Review fromCh R
Date: 06/12/2024
1 starCh R
Date: 06/12/2024
I would like to specifically report Mr.**** at the ***********. Ive been a member for 8 years. My husband left his phone in the car this evening while he departed. As I went to meet the tsa agent, **** asked me if I was a clear member. I answered Hi, Yes I am. He then shouts You cant stand here, as the tsa agent is retreiving my husbands phone from me. Not a way to treat one of your long term members. He most certainly didnt treat me with passion this evening. Not to mention I didnt stand in the same spot for more than 10 seconds before I was greeted by the helpful and warm hearted tsa agent. My husband is deployed and heading back to station. What a way to make my evening even more saddening. **** then sarcastically said have a great evening. I never complain about companys but this guy embarrassed me and made me reconsider spending my money with a company that employees individuals like **** whom lack integrity, passion, and respect for their members. The 1 star is because I had to give a star in order to leave this review. Please give a customer service refresher to the employees at ************.Clear
Date: 02/25/2025
We truly appreciate you informing us about your experience,
We would like to sincerely apologize for the poor interaction you had at our BWI location. The poor interaction you described does not reflect CLEAR's expectations and has no place in our interactions with our members. Our goal is to provide a frictionless experience and ensure our members feel safe, respected, and comfortable. We are committed to providing exceptional customer service every day, therefore, your feedback is important to us.
Our local leaders have been informed and the proper measures have been taken in regards to this incident.
If further assistance is needed, please reach our *************** Team by phone at 855-CLEARME *************) from Monday to Sunday, 9:00 AM to 8:00 PM Eastern Time, or email us at *******************************************Review fromPooja I
Date: 05/17/2024
1 starPooja I
Date: 05/17/2024
I was charged for 2 years without my knowledge by this company. Despite canceling after the free trial, they told me I had made a duplicate account with the same email. What? I wasn't born yesterday. There is no way a system can allow two accounts with the same email and phone number to exist. This is a fraudulent company, please beware, and here is another 1-star review for you, CLEAR. Oh, and the customer service rep was disinterested and borderline rude.Clear
Date: 02/25/2025
Hi Pooja!
On behalf of the CLEAR Team, we deeply apologize for your experience. We truly thank you for bringing this to our attention. We have received your request to further investigate the duplicate account issue related to the CLEAR membership and were happy to see that our Billing team has fully reviewed and provided a solution for this issue.
For further billing details, including tracking your refunds, please feel free to reach our *************** Team by phone at 855-CLEARME *************) from Monday to Sunday, 9:00 AM to 8:00 PM Eastern Time, or email us at ******************************************* referencing Case #********Review fromChristoper C
Date: 05/08/2024
1 starChristoper C
Date: 05/08/2024
Horrific liars and scammers do not fall for it. If approached by a Clear ambassador at the airport , promising free memberships . Stay CLEAR OF CLEAR.Clear
Date: 02/25/2025
Hello,
First and foremost, thank you for bringing this to our attention. On behalf of the CLEAR team, we sincerely apologize for your experience with our Ambassadors. Our goal is to provide a safe, comfortable and trustworthy experience for all of our members every time they use our services, and we are very sorry this was not reflected during your visit.
If further assistance is needed, please reach our *************** Team by phone at 855-CLEARME *************) from Monday to Sunday, 9:00 AM to 8:00 PM Eastern Time, or email us at *******************************************Review fromVeronica V
Date: 05/03/2024
1 starVeronica V
Date: 05/03/2024
Absolutely discriminatory for the verification process! Literally got told they wouldnt verify my account just because my picture on my drivers license had my picture with a different style and different color of hair than I currently have nowClear
Date: 02/25/2025
Hi ********!
Thank you for leaving us a review!
We are sorry to hear that you experienced difficulties verifying with us for your Linkedin account. We were able to see that you spoke with one of our *************** representatives previoiusly. However, if you still needed assistance, please feel free to reach out to us here by phone at 855-CLEARME *************) from Monday to Sunday, 9:00 AM to 8:00 PM Eastern Time, or email us at ***********************************************************************.Review fromTeresa A
Date: 05/01/2024
1 starTeresa A
Date: 05/01/2024
This is a Scam Buyer BEWARE. The ambassadors work on commission. They will Lie to your face to get you to sign up so they can make a sale. the tell it is a free service. Remember nothing is Free. They are the most dishonest company. I know this because I used to work there. I left because I could not take the lies and the deception any longer. The managers tell the employees they bank on the people who forget to cancel. And dont check their credit card bills. Be careful stick with TSA pre check it is quicker , cheaper and government run. CLEAR IS A PRIVATE COMPANY run by idiots . You do not want these people having your Biometrics.Clear
Date: 03/12/2025
Hello ******!
Our sincerest apologies for the experience you may have had at your location. That does not reflect CLEAR's core values or our purpose. Like most services we do at times provide complimentary trials as well as partner with other businesses where the customer may receive a discount or even reimbursed for the service. We are consistently updating our training to provide the best tools for our ambassadors to continue to sell with integrity.
Thank you for taking time out of your day to provide us feedback. We ensure this topic will be reviewed and addressed by leadership. We strive for excellence in our workplace as well as the service we provide to members. Please let us know if there are any other items you would like us to address. Please contact our *************** Team by phone at 855-CLEARME *************) from Monday to Sunday, 9:00 AM to 8:00 PM Eastern Time, or email us at *******************************************Review fromHenry T
Date: 04/21/2024
1 starHenry T
Date: 04/21/2024
We were taken out of a line at ******************************* intl to the CLEAR kiosk. The gentleman helped ** with the registration and asked for our credit card telling us there will be NO charge. To our surprise we were charged $189 when we returned from our trip. This is CLEAR deception. Beware!!!Clear
Date: 03/12/2025
Hi *****,
On behalf of the CLEAR team we truly apologize for any inconvenience you may have experienced while traveling through the **************. We do see that our billing team reviewed your account and resolved the matter.
If you have any additional concerns please contact our *************** Team by phone at 855-CLEARME *************) from Monday to Sunday, 9:00 AM to 8:00 PM Eastern Time, or email us at *******************************************
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