Reviews
Customer Review Ratings
Average of 275 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromMike T
Date: 02/26/2024
1 starMike T
Date: 02/26/2024
I would give negative stars if I could! Purchased an at home test kit took two no results twice this company is a joke! I suggest going elsewhere if your in the market they do not deliver!
Hone
Date: 02/28/2024
Hey ****! This is not what we like to hear at all. I'll have a member of our team reach out to gather more details about your issues, and we'll definitely make things right!Review fromTomas R
Date: 02/05/2024
1 starTomas R
Date: 02/05/2024
The third party company they use to verify ID gives no choice for you to opt out of using your data including biometric data. It was a bit to invasive to me. I dont want my medical data, or biometric markers sold to the highest bidder for the sake of convenience. In todays world, privacy is not guaranteed. In over 50 years Ive never had to worry about my privacy being sold from a medical standpoint.Hone
Date: 02/14/2024
We don't sell data and/or any personal patient info as Hone Health is a HIPPA compliant company. None of your individual data or info is sold to anyone at any point in your Hone journey. We do however have to verify who patients are since Hone is a tele-health company, and we take security very seriously. I'll make sure someone from our team reaches out to help you through this as we can think through alternative measures to verify your identity. Our team is always here to help!Review fromDevin F
Date: 01/22/2024
4 starsDevin F
Date: 01/22/2024
I've used them for two years. They are a solid company. When issues have arised, they went above and beyond to make things right.Hone
Date: 01/23/2024
Thanks so much for the love!Review fromJosh R
Date: 01/07/2024
1 starJosh R
Date: 01/07/2024
Joke of a company. Waited 50 minutes and no one showed. Reached out to the company and one of the representatives blamed it on me even though I checked to make sure everything was completed correctly. Refund my labs or Ill contact my credit card company. Absolute waste of time and money.Hone
Date: 01/09/2024
Hey ****! I looked into this and it looks like there was an issue with ID verification not being completed? Definitely not your fault, and the process could be much more clear, so your frustration here is 100% warranted. I have no doubt I can get this communication issue with our support team taken care of, and make sure the rest of your Hone experience is MUCH better. If you're up for it, shoot me a message at ************************************ I'd love to get you set up so that you're not on the hook for any $$ with us until you get started and we earn your trust back.Review fromJacob W
Date: 12/21/2023
1 starJacob W
Date: 12/21/2023
Everything was going well and then after my second lab work I haven't heard back for a follow up consultation. I got an email asking how my follow up consultation went and I haven't even had it. If I don't hear back from them by the first of January I'm going to a local clinic.Hone
Date: 12/22/2023
I got you man! Probably some missed communication, but something our team can easily correct. Feel free to always reach out to me directly *********************************** and I'll make sure we get you taken care ofI promise the process is pretty turn key once things get going.Review fromJonathan N
Date: 12/11/2023
5 starsJonathan N
Date: 12/11/2023
Been using Hone for 2 years. My experience has been positive with a lot of attention and care provided to me by the physicians. I like the process of not having to go to a doctor's ****** and everything is online. Physically, it's been the best two years in quite a while.Hone
Date: 12/12/2023
Thanks so much!Review fromGreg B
Date: 12/11/2023
5 starsGreg B
Date: 12/11/2023
Excellent company with hands on support from the founder/CEO. Provides outstanding service and advice and is committed to improving mens health and wellbeingHone
Date: 12/12/2023
Thanks so much!Review fromManuel V
Date: 12/11/2023
1 starManuel V
Date: 12/11/2023
Scam!!! Dont use Ive been waiting almost 3 weeks for results and it takes them forever to get back to you with any response and its very confusing! Their website is either never updated or they just dont update their info themselves. Waste of moneyHone
Date: 12/12/2023
We're not a scam at all! I got your back, ******. Let me circle up with my team and we will get you an answer ASAP. It looks like they were in touch with you as recently as last week, so let me see what happened here and get someone to touch base.Review fromMichael H
Date: 12/10/2023
1 starMichael H
Date: 12/10/2023
Total scam. Been trying to get the *** since September. This company is only about a money grab for the monthly fee, with the hope customers will buy vitamins that they send from.a third party. Good luck getting any real treatment. Even had a 30 minute call, promises, promises, no result.Hone
Date: 12/11/2023
Hey *******, sorry about any trouble you're having here. We're definitely not a scam, and we don't push supplements or vitamins on any one. Only patients who are good candidates for TRT are prescribed TRT. That is up to the doctor and not Hone, as the providers are not salesmen, but actual doctors that try to do what is in the best interest of the individual based on their labs and other factors.
We're always available to collect feedback and refund if you weren't happy with your service. Please contact me and I'll be happy to coordinate a call with you: ***********************************
Review fromBrian J
Date: 10/28/2023
1 starBrian J
Date: 10/28/2023
Absolute scam! I switched from an expensive provider due to the costs. I was prescribed 160mg per week of Testosterone Cypionate with Anastrozole 2x per week by a licensed MD at the previous service.I did my labs for Hone and explained my status as a current TRT patient. My consultation at Hone was with a female Naturopath (not a licensed Medical Doctor) with a hyphenated last name, and she completely dismissed my previous MD's recommendation. She cut my weekly testosterone dosage to 50mg (thats over 3x less!) and gave me three 28mg clomiphene tabs for the week! That is 1ml of testosterone and 12 tablets for the entire month! I am now having symptoms related to testosterone deficiency while I wait for a new provider consultation.RIP OFF AND- I have no idea why they would have a Naturopath prescribing medications. Aside from all gender debates in modern society, it is very valid to not want a FEMALE provider at a TESTOSTERONE clinic, let alone a freaking NATUROPATH. Please put them out of business.Hone
Date: 12/04/2023
My names *** and Ive recently come onto the team here at Hone to help with customer care and my first priority is making sure every single customer interaction is given the level of care and responsiveness that it deserves. This might be a bit of a macrod response as I dig into each and every BBB review, however, that doesnt make this response any less genuine and my email inbox is wide open to hear from you ************************************** Im so sorry about all of this, and Im just as upset about how your experience was handled. This isnt an excuse, but more of an explanationsometimes with growing start-**** especially ones that are growing fast, things fall through the cracks with support. Its something our company needs to get better at and its going to get better. Much, much better. I understand if this is too little too late, but if youre willing to give us a chance againI promise my team will make it up to you, and make sure you get the results you deserve.Hone
Date: 12/04/2023
My names *** and Ive recently come onto the team here at Hone to help with customer care and my first priority is making sure every single customer interaction is given the level of care and responsiveness that it deserves. This might be a bit of a macrod response as I dig into each and every BBB review, however, that doesnt make this response any less genuine and my email inbox is wide open to hear from you ************************************** Im so sorry about all of this, and Im just as upset about how your experience was handled. This isnt an excuse, but more of an explanationsometimes with growing start-**** especially ones that are growing fast, things fall through the cracks with support. Its something our company needs to get better at and its going to get better. Much, much better. I understand if this is too little too late, but if youre willing to give us a chance againI promise my team will make it up to you, and make sure you get the results you deserve.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.