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Business Profile

Telemedicine

LifeMD, Inc.
BBB accredited business seal
BBB Accredited BusinessB+Rated by BBB

Complaints

This profile includes complaints for LifeMD, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 520 total complaints in the last 3 years.
    • 217 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/05/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of transaction: 6/4/24 Transaction for life MD prescription Cost: $129 Upon starting program I paid $129 on 6/2/24 for the ****1 weight loss plan. On their site they advertised saving up to 50%off in addition to getting a prescription card to save 90% on prescriptions. So in short I paid 258 for an appointment and meds which I thought the initial payment was covering based on my submission form. Upon the end of my telehealth call I was charged for the meds - this was not explained in the program details. The doctor stated they've had numerous people complain and nothing's been done.The prescription discount is my issue as I was lead to believe that the 90% discount would be applied to the prescription through them once put through CVS or whatever pharmacy. That is not the case. The prescription card can only be used for other prescriptions due to the limits placed on this medication for diabetics using the drug, with low supplies currently. I want this business to honor what they're advertising - give me my discount or refund my money

      Business Response

      Date: 07/01/2024

      Dear Sir or Madame,

      The customer, **************************************, enrolled in a LifeMD subscription telehealth program on May 31, 2024. The subscription terms, to which *************************** affirmatively consented, specifically stated that medication costs are not included in the program subscription fees. Thereafter, on June 4, 2024, *************************** had an appointment with a LifeMD affiliated telehealth provider and was prescribed medication, which was paid for separately. The particular type of medication prescribed usually takes ***** business days to prepare and ship. On June 18, 2024, 10 business days after her initial appointment, the medication shipped and was delivered on June 19, 2024. Given the successful delivery of ***************************** medication order, we consider this complaint resolved.

      LifeMD

    • Initial Complaint

      Date:06/05/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Paid for service they received Paid $ which was a weight loss program. I understand that amount if I was getting feed back from the company which I wasnt. I communicated that my medication was never received thus no services have been rendered. I paid for three months and Im confused as to the fact that after few weeks there is no correspondence about weight loss or a checking in on clients and providing additional information not just from the initial consultation. Confusing that I am paying for just a three minute conversation with an NP. The guarantee was that medication would have been given three-five days after consultation. All I received was anti nausea medication and Im in two weeks in. I want to request a refund for the lack of responsiveness and that services/medication were never rendered.

      Business Response

      Date: 06/27/2024

      Dear Sir or Madame,

      The customer, ***************************, enrolled in a ******************** subscription telehealth program on May 15, 2024. Thereafter, on May 20, 2024, **************** met virtually with a LifeMD affiliated telehealth provider and was prescribed medication, which was paid for separately. The particular type of medication prescribed usually takes ***** business days to prepare and ship. On June 3, 2024, 9 business days after her initial appointment, the medication shipped and was delivered on June 6, 2024. Given the successful delivery of **************** medication order, we consider this complaint resolved.

      LifeMD

    • Initial Complaint

      Date:06/05/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Signed up for the weight loss program on May 27th.the website basically says I should get my prescription in about 2 days. Waited a week. Still not shipped. Get an email stating it could be another ***** days before I receive the weight loss meds. In the meantime they would be charging my credit card every 30 days for 300 dollars while I sit back and wait for the medicine. This is a scam. I cancelled and was told no refund would be issued.

      Business Response

      Date: 06/27/2024

      Dear Sir or Madame,

      The customer, *******************************, enrolled in a ******************** subscription telehealth program on May 27, 2024. Later that same day, ******************** had an appointment with a LifeMD affiliated telehealth provider and was prescribed medication, which was paid for separately. The particular type of medication prescribed usually takes ***** business days to prepare and ship. On June 2, 2024, three (3) business days after her initial appointment, ******************** requested cancellation of her subscription and a full refund. Per her request, Ms. ********* account was canceled and she was issued a full refund on June 26, 2024. Given the cancellation and refund, we consider this complaint resolved.

      LifeMD

    • Initial Complaint

      Date:06/04/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 20, I joined as a new member and have yet to see a provided. Labs were requested and provided labs I have completed within the last 6 months, but I have yet to receive a response from a provider. I reached out via the app and received responses from the support team stating that they do not know when I will receive a response. I also reached out the phone number provided on their website during the indicated business hours and no response. I should also mention that no medication was prescribed or received so I am not sure why I am being charged this $199 fee. I sent an email to request a full refund. I have yet to hear back from this business. so far this look like a scam.

      Business Response

      Date: 06/27/2024

      Dear Sir or Madame,

      The customer, *****************************, enrolled in a ******************** subscription telehealth program on May 20, 2024. Thereafter, on May 27, 2024, **********************, had an asynchronous telehealth visit with a LifeMD affiliated telehealth provider at which time laboratory tests were requested from **********************, in order to obtain the prescription medication she was seeking. On May 30, 2024, ********************** provided the required laboratory results to LifeMD.On June 4, 2024, ********************** contacted LifeMD and requested cancellation of her subscription and a full refund. Per her request, a full refund was issued to ********************** on that same day.Given the cancellation and refund, we consider this complaint resolved.

      LifeMD

    • Initial Complaint

      Date:06/04/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, I received a text message from LifeMD about a 6-month special for ozempic for only $387 per month, so I clicked on the link provided, since I was interested in a weight loss option, however I found that the deal was false, and I wouldn't actually be receiving anything, but I didn't know this until speaking to one of their representatives briefly. She informed me that customer care would be in touch regarding my refund. I have messaged the company multiple times and called in the past 72 hours with no response. I feel that they're purposely avoiding my call, so they don't have to refund the charges. I feel very taken advantage of and would like a full refund.

      Business Response

      Date: 06/27/2024

      Dear Sir or Madame,

      The customer, *** ************************** enrolled in a LifeMD subscription telehealth program on May 29, 2024. The subscription terms, to which **************** affirmatively consented, specifically stated that medication costs are not included in the program subscription fees. On June 2, 2024, **************** contacted LifeMD and requested a refund and cancellation of her subscription as she was under the impression that the cost of medication would be included in the program.Because the customer was under the mistaken belief that medication cost was included in the program, her subscription was canceled and she was issued a full refund on June 5, 2024. Given the refund and cancellation, we consider this complaint resolved.

      LifeMD

    • Initial Complaint

      Date:06/04/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 5/16/2024 I purchased this companies plan at $290 for three months of service which was supposed to help me get weight loss medications. The website is so misleading. Were coming up on a month since I purchased and I still do not have the medication and communication has been less than acceptable. I requested my account to be canceled and refunded. I called the 1800 number and no response. I found on the app support but it stays it no longer exists. I would like a full refund back please. What they advertised is not what I have received.

      Business Response

      Date: 06/27/2024

      Dear Sir or Madame,

      The customer, ************************, enrolled in a LifeMD subscription telehealth program on May 16, 2024. Thereafter, on May 21, 2024, ****************** met virtually with a LifeMD affiliated telehealth provider and was prescribed medication. The treating clinician submitted a request for a prior authorization to ****************** insurance provider for approval of the cost of the medication. On May 28, 2024, ****************** was informed that the prior authorization was approved. However, ****************** indicated that the medication cost was still too expensive.On June 3, 2024, ****************** opted for a compounded version of the medication prescribed, which was paid for separately. The particular type of medication prescribed usually takes ***** business days to prepare and ship. On June 11, 2024, 7 business days after the order, the medication shipped and was delivered on June 13, 2024. Given the successful delivery of ****************** medication order, we consider this complaint resolved.

      LifeMD


    • Initial Complaint

      Date:06/04/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of Transaction: 5/11/2024, 5/16/2024 Amount of money paid $387 on 5/11/2024 and $559 on 5/16/2024 The business was supposed to provide me with a prescription within ***** days. They were also supposed to provide a tracking number within 5 days of the written prescription.I never received a tracking number. Today has been 21 days since my prescription was written and I have not received an any information. Per their website, the order is "in progress", but has not shipped.The business has made no attempt to resolve the problem, and their "help center" site on their website has been disabled. I have called 5 times without a return call, and left messages that have been seen but have received no response. I have also attempted to cancel the account to prevent future fraudulent activity, and the site will not allow cancellation.

      Business Response

      Date: 06/27/2024

      Dear Sir or Madame,

      The customer, ***********************, enrolled in a ******************** subscription telehealth program on May 11, 2024. Thereafter, on May 16, 2024, **************** met virtually with a LifeMD affiliated telehealth provider and was prescribed medication, which was paid for separately. The particular type of medication prescribed usually takes ***** business days to prepare and ship. On June 5, 2024, 13 business days after her initial appointment, the medication shipped and was delivered on June 7, 2024. Given the successful delivery of **************** medication order, we consider this complaint resolved.

      LifeMD

    • Initial Complaint

      Date:06/04/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Saturday, June 1st I signed up with LifeMD for a monthly supply of the medication Mounjaro. I have been forced to do this because there is a nationwide shortage and as a ********, I need this medication. The company offers 3 different packages on its website, one for a monthly supply, a 3-month supply or 6 six-month supply of the medication. As I am hoping that the national shortage will be over soon, I chose the monthly package so that I may stop the subscription at any time. My understanding was that the charge of $129 per month (which, by the way was debited out of my account immediately), was the cost of the medication and NOT merely the cost of the monthly subscription, as this is how the company advertises the cost. However, I have since found out that this is not the case. I have messaged the company to stop my subscription with immediate effect but have not heard back from them. I am very upset and disappointed that a company like this is taking advantage of people like me who need this medication. The website is misleading and dishonest about how you can get the medication you require. I do not know how to ensure that they do not continue to take the monthly amount of $129 out of my account.

      Business Response

      Date: 06/27/2024

      Dear Sir or Madame,

      The customer, ***************************, enrolled in a ******************** subscription telehealth program on June 1, 2024. The subscription terms, to which ************** affirmatively consented, specifically stated that medication costs are not included in the program subscription fees. On June 3, 2024, ************** contacted LifeMD and requested a refund and cancellation of her subscription as she was under the impression that the cost of medication would be included in the program.Because the customer was under the mistaken belief that medication cost was included in the program, her subscription was canceled and she was issued a full refund on June 6, 2024. Given the refund and cancellation, we consider this complaint resolved.

      LifeMD

    • Initial Complaint

      Date:06/03/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had my first appointment on 5/16. My order was sent off on 5/16. I was told my item would arrive in ***** days. The help desk on the app responded with different ship dates and contradicting information. Upon calling today, I was told that my medicine was supposed to arrive 5/30 and the basically said they dont know whats going on and would escalate the matter. They are now no longer responding in the app or on the phone. I believe this is a scam!

      Business Response

      Date: 06/27/2024

      Dear Sir or Madame,

      The customer, ***************************, enrolled in a ******************** subscription telehealth program on May 15, 2024. Thereafter, on May 16, 2024, **************** met virtually with a LifeMD affiliated telehealth provider and was prescribed medication. The particular type of medication prescribed usually takes ***** business days to prepare and ship. On June 5, 2024, 13 business days after her initial appointment, the medication shipped and was delivered on June 6, 2024. Given the successful delivery of *** ******* medication order, we consider this complaint resolved.

      LifeMD

    • Initial Complaint

      Date:06/03/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 25 2024 I attempted to use medical services with the company. I paid for a subscription service that was ****** for weight management. After doing what is required of me to complete the process the company then charged me ****** for a prescription. I have attempted to contact the company multiple times with no response about how and when the prescription would be filled with no reply. I asked that the company cancel and refund me for both items listed due to failure to provide as advertised service or any service at all. Company offered free subscription plan but Im not interested in continued service with this company.

      Business Response

      Date: 06/27/2024

      Dear Sir or Madame,

      The customer, ****** *****, enrolled in a ******************** subscription telehealth program on May 22, 2024 at a cost of $387. The subscription terms, to which *** ***** affirmatively consented, specifically stated that medication costs are not included in the program subscription fees. Thereafter, on May 25, 2024, *** ***** met virtually with a LifeMD affiliated telehealth provider and was prescribed medication, which was paid for separately at a cost of $299. The particular type of medication prescribed usually takes ***** business days to prepare and ship. On May 31, 2024, *** ***** contacted LifeMD expressing frustration at not yet having received his medication. On June 3, 2024, *** ***** requested cancellation of his membership and a refund. On June 5, 2024, *** ***** subscription was canceled and he was issued a full refund for both the subscription and medication costs. Given the refund and cancellation we consider this complaint resolved.

      LifeMD

    LifeMD, Inc. is BBB Accredited.

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