Complaints

This profile includes complaints for LifeMD, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  LifeMD, Inc.

  236 5th Ave Ste 400 New York, NY 10001-7606

  
• 

  LifeMD, Inc.

  7453 Empire Dr. Suite 200 Florence, KY 41042-2943

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/14/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 19th 2024 I placed an order for my prescription and have still not received it. I ran out and now I'm going to have to get it filled at an additional cost. I have messaged and called them with no response.

  Business Response

  Date: 07/03/2024

  Dear Sir or Madame,

  The customer, *********************** enrolled in a ******************** subscription telehealth program on December 23, 2023.Thereafter, on May 19, 2024, **************** placed a medication order with LifeMD, which was paid for on the same day. Unfortunately, the prescription order was not successfully submitted to the fulfillment pharmacy and **************** did not receive his order. On June 27, 2024, **************** was issued a full refund for the medication order. Given the refund, we consider this complaint resolved.

  LifeMD

  Customer Answer

  Date: 07/08/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  I would also like to thank the BBB for their assistance in this matter 
  Sincerely,
  
  ***********************
  
  
  
   
  
  

• Initial Complaint

  Date:06/14/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I order Ramelton ( sleeping aid) from Life Md. the medication didnt work for me at all. I reached out and informed them that i didnt want another order. They just hit my checking account again and sent me the ineffective medication. I called them and they told me that they would not refund my money.

  Business Response

  Date: 06/28/2024

  Dear Sir or Madame,

  The customer, *********************, ordered a two-month supply of a prescription drug product from LifeMD on April 4, 2024 at a cost of $132.60. When making this order, ****************** affirmatively agreed to enrollment in a subscription program, which would result in another order being placed on June 8, 2024, and the order shipped on June 10, 2024. The terms and conditions, to which ****************** affirmatively consented, specifically stated that prescription products are non-refundable.Unfortunately, ****************** apparently did not experience the results he hoped for with this prescription product. On June 13, 2024, ****************** contacted LifeMD requesting cancellation of his subscription. *** ******** subscription was canceled in accordance with his request, such that he will not incur any further recurring charges. ****************** also requested a refund for the product, however, the terms and conditions do not allow for refunds of approved prescription orders. Considering the fulfillment of the order and the subscription cancellation, we consider this complaint resolved.

  LifeMD

• Initial Complaint

  Date:06/13/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ON 6/4/2024 I HAD MY APPT WITH LIFE MD FOR WEIGHTLOSS ***** THEY ORDERED THE MEDICATION, I HAVENT RECEIVED A TRACKING NUMBER FOR THE ***** MEANING THEY ARE NOT SENDING, I REQUESTED TO CANCEL THIS AND I DEMAND A REFUND. NO ONE ANSWERS THE ***** OR THE MESSAGES SENT THROUGH THE PORTAL LIFE MD IS A SCAM

  Business Response

  Date: 06/27/2024

  Dear *** or Madame,

  The customer, ***********************, enrolled in a ******************** subscription telehealth program on June 3, 2024, at a cost of $129 per month. Thereafter, on June 4, 2024, ************** met virtually with a LifeMD affiliated telehealth provider and was prescribed medication, which was paid for separately at a cost of $129. The particular type of medication prescribed usually takes ***** business days to prepare and ship. On June 13, 2024, ************** contacted LifeMD requesting cancellation of her subscription and a refund. Per her request* *** ****** membership was canceled and she was issued a full refund for both the membership fee and the medication in the amount of $258. On June 17, 2024, 9 business days after the initial appointment, the medication shipped and was delivered on June 18, 2024.Given the fulfillment of the medication, cancellation and refund, we consider this complaint resolved.

  LifeMD

• Initial Complaint

  Date:06/13/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 16 I had a virtual telehealth visit with a lifeMD provider. My account was charged $387 for weight management program and an additional $99 for the prescription. As of June 13 I have still not received any services nor a prescription. The company has claimed to have technical difficulties and on May 30 claimed to have resent my prescription with expidited shipping. These claims were false. The prescription has still not shipped and the company has failed to respond to my request for a refund for services and products that were not recieved.

  Business Response

  Date: 06/27/2024

  Dear Sir or Madame,

  The customer, *************************, enrolled in a ******************** subscription telehealth program on May 10, 2024, at a cost of $387 for six-months. The subscription terms, to which ****************** affirmatively consented, specifically stated that medication costs are not included in the program subscription fees. Thereafter, on May 16, 2024, ****************** met virtually with a LifeMD affiliated telehealth provider and was prescribed medication, which was paid for separately, at a cost of $99. The particular type of medication prescribed usually takes ***** business days to prepare and ship. Unfortunately, due to a technical error, the prescription was sent to the incorrect pharmacy causing a delay in shipment. On May 30, 2024, LifeMD expedited the prescription to the correct pharmacy. On June 7, 2024, the medication shipped and was delivered on June 11, 2024. On June 14, 2024, ****************** acknowledged receipt of the medication and requested cancellation of her subscription and a refund. Per her request, ****************** subscription was canceled and, having already met with a provider, she was issued a partial refund of $258. Given the fulfillment of the medication, cancellation and refund, we consider this complaint resolved.

• Initial Complaint

  Date:06/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid nearly $300 for a three month plan. Should never have done that since its been half a month since I met with the provider who told me medication could take up to 10 days to arrive and to date the order has not been processed. Ive messaged twice in the last two days with no response. Ive been charge an additional $300+ for the medication I never received. Ive requested that my account be cancelled and a refund, but again, heard nothing and the system wouldnt allow me to cancel. So frustrating. Ive paid over $600 and received nothing. This company is scamming people.

  Business Response

  Date: 07/03/2024

  Dear Sir or Madame,

  The customer, *********************, enrolled in a ******************** subscription telehealth program on May 23, 2024. The subscription terms, to which **************** affirmatively consented, specifically stated that medication costs are not included in the program subscription fees.Thereafter, on June 1, 2024, **************** met virtually with a LifeMD affiliated telehealth provider and was prescribed medication, which was paid for separately. The particular type of medication prescribed usually takes ***** business days to prepare and ship. On June 13, 2024, 9 business days after the initial appointment, the medication shipped and was delivered on June 15, 2024.Given the fulfillment of the medication, we consider this complaint resolved.

  LifeMD

• Initial Complaint

  Date:06/10/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $400 for a six month subscription to live md. Once I paid, I had to wait for 3 weeks appointment to see the **** for the first time, then I could order the medication. I was told the medication should only take 5-10 business days, but of course it was lengthened once the pharmacy received the script to ***** business days. Placing me starting the medication 2 months into my subscription. I went ahead and made my appointment for the second bottle asap because I knew it took a long time to get an appointment. My second appointment was on may 16, 2024. I still have yet to receive my step up dose when it should have been delivered almost a week ago. Ive messaged in the appt for the last two weeks trying to make sure id have it in time for my step up dose, it no one responds. I did find the phone number online and spoke with someone two weeks ago, but still no medication tracking number. I messaged and called multiple times this week because I am now out of the medication. But no word from Anyone from live md. The two people I spoke with at their call center, couldnt give me any information and they had to have a manager call me. But shocker that was Thursday and theres been no call. I did call the pharmacy, and they were able to tell me the medication is shipping out this week. I shouldnt have had to call the pharmacy, thats why I paid live md! Never do business with these people. Nothing but a headache! And Im now over 3 months into my subscription. They did lengthen my subscription to 8 months because it took almost 2 months to get started with my medications. But its honestly not worth dealing with this company.

  Business Response

  Date: 06/27/2024

  Dear Sir or Madame,

  The customer, *****************************, enrolled in a ******************** subscription telehealth program on April 5, 2024. Thereafter, on April 18, 2024, ********************** met virtually with a LifeMD affiliated telehealth provider and was prescribed medication, which was paid for separately. The particular type of medication prescribed usually takes ***** business days to prepare and ship. On May 2, 2024, 10 business days after her initial appointment, the medication shipped and was delivered on May 3, 2024. Afterwards on May 16, 2024, ********************** met virtually with a LifeMD affiliated telehealth provider and was prescribed medication, which was paid for separately on May 17, 2024 by ************************. The particular type of medication prescribed usually takes ***** business days to prepare and ship. Due to high demand experienced at this time, *** ********** order shipped on June 10, 2024, 17 business days after her initial appointment. The medication was delivered on June 11, 2024. Given the fulfillment of the medication, we consider this complaint resolved.

  LifeMD

  Customer Answer

  Date: 07/01/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   I reject this resolution.  I have asked multiple questions, shipment information and billing information on SEVERAL occasions, and here we are in July and there's no response.  My most recent was to find out about an overcharge of $159.00 when it's suppose to be $100.00 for the product.  No one has told me there was going to be an upcharge and how much it would be, until I tried to refill it 2 weeks ago.  I was charged the $159.00 on May 17, 2024.  I have not spoken to anyone from the business, I've called and apparently no managers are ever available to speak with.  ************ is a rip off.  Pretty pathetic.  I will continue to bad mouth them and their business matters, until they speak to me about all of this.  

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ************
  
  
  
  
   
  

  Business Response

  Date: 08/06/2024

  Dear *** or Madame,

  LifeMD would like to extend our appreciation for ********************** being a customer and would like to apologize for the experience encountered. We value all our customers and want to assure you that we take all customer feedback ****************************** recently communicated with ********************** regarding her experience with our telehealth subscription, and extended our sincerest apologies for her inconvenience.Thereafter, *** ********** account was canceled and a full refund of $387.00 was processed on August 2, 2024. Please allow 5 to 7 business days to reflect refund in account.

  ********************

  Customer Answer

  Date: 08/09/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *****************************
  
  
  
   
  
  

• Initial Complaint

  Date:06/10/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  LifeMD hounds you with texts and emails and coerces you into signing up for their program. I was supposed to have a video call this am to discuss my weight loss goals and no one ever showed up. And then I find out the membership they charged doesnt cover meds which was the reason I signed up in the first place.

  Business Response

  Date: 06/27/2024

  Dear Sir or Madame,

  The customer, *** ************************ enrolled in a ******************** subscription telehealth program on June 7, 2024. The subscription terms, to which **************** affirmatively consented, specifically stated that medication costs are not included in the program subscription fees. On June 10, 2024, **************** contacted LifeMD and requested a refund and cancellation of his subscription as he was under the impression that the cost of medication would be included in the program.Because the customer was under the mistaken belief that medication cost was included in the program, his subscription was canceled and he was issued a full refund on June 10, 2024. Given the refund and cancellation, we consider this complaint resolved.

  LifeMD

• Initial Complaint

  Date:06/10/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Refuse to cancel account and I had to cancel my debit card because of the reaccuring illegal money they are taking for us and won't cancel. This is for medication!!! Will file a Class Action suit- nationwide. Get better customer service or stand by your ** motto.

  Business Response

  Date: 07/17/2024

  Dear Sir or Madame,

  The customer, ************** enrolled in a ********************** program on January 1, 2024. The subscription terms were reoccurring, to which ************** affirmatively consented to.On June 5, 2024, ************** contacted LifeMD and requested cancellation of his subscription.****************** subscription was canceled on June 28, 2024. Given the cancellation, we consider this complaint resolved.

  LifeMD

   

• Initial Complaint

  Date:06/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 28, 2024 I was charged $129.00 for what I thought was going towards my weight loss medication instead found out I paid for Telehealth which I would have never agreed to when I finally got a appointment on May 12, 2024 I spoke to a Supposedly Doctor who said I would get my weight loss prescription was charged $99.00 dollars for the medication which I never received I waited 14 days and no tracking number was emailed to me so called and spoke to a CSR and she told me I would be receiving my refund and I still have not received any refund

  Business Response

  Date: 06/27/2024

  Dear Sir or Madame,

  The customer, *********************************, enrolled in a LifeMD subscription telehealth program on April 28, 2024. The subscription terms, to which ****************** affirmatively consented, specifically stated that medication costs are not included in the program subscription fees. On May 20, 2024, ****************** contacted LifeMD and requested a refund and cancellation of her subscription as she was under the impression that the cost of medication would be included in the program.Because the customer was under the mistaken belief that medication cost was included in the program, her subscription was canceled and she was issued a full refund on June 10, 2024. Given the refund and cancellation, we consider this complaint resolved.

  LifeMD

• Initial Complaint

  Date:06/06/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a subscription with this company under the advertisement that they could provide me with affordable medication and consultation. Several days after signing up, I have yet to have any correspondence with anyone from the company in regards to my subscription despite the fact they chatted me $199. I have messaged them several times with no response. I feel like I've been scammed by this company and want a full refund because they did not go through with their end of the agreement.

  Business Response

  Date: 06/27/2024

  Dear Sir or Madame,

  The customer, *************************************, enrolled in a LifeMD subscription telehealth program on June 3, 2024. The subscription terms, to which ************************ affirmatively consented, specifically stated that medication costs are not included in the program subscription fees. On June 6, 2024, ************************ contacted LifeMD and requested a refund and cancellation of his subscription as he was under the impression that the cost of medication would be included in the program.Because the customer was under the mistaken belief that medication cost was included in the program, his subscription was canceled and he was issued a full refund on June 10, 2024. Given the refund and cancellation, we consider this complaint resolved.

  LifeMD