Complaints

This profile includes complaints for LifeMD, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  LifeMD, Inc.

  236 5th Ave Ste 400 New York, NY 10001-7606

  
• 

  LifeMD, Inc.

  7453 Empire Dr. Suite 200 Florence, KY 41042-2943

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to LifeMD for weight loss medicine. The provider I talked to was extremely unprofessional and rude. Also she didnt prescribe me anything. They still charged me $193 for nothing. The whole interaction felt like a scam. Three months later, without any email or phone notifications they charge me $387 for a recurring membership fee(what membership???? I didnt even get the prescription). I wasnt aware of the charge at the time and my credit card company wasnt able to dispute since it happened too long ago. Fast forward another 3 months, they charged me $387 AGAIN. This time I was able to dispute from my credit card company. I also went to LifeMD website to ask for a cancellation of membership. But no one ever responded regarding my request. I received an email today saying my membership will be renewed again and they will charge me in 14 days. There is no way for me to cancel on their website and no way to remove my credit card information. They will just continue being able to charge me. Their business model is a complete scam. This practice cant be legal!!

  Business Response

  Date: 07/18/2024

  Dear *** or Madame,

  The customer, ************* , enrolled in a ******************** subscription telehealth program on April 24, 2024. On May 27, 2024, ************ contacted LifeMD and requested a refund and cancellation of his subscription ************ subscription was canceled and he was issued a full refund on June 25, 2024. Given the fulfillment of the cancellation of his account and full refund, we consider this complaint resolved.

  LifeMD

• Initial Complaint

  Date:05/28/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for LifeMD with the intent of starting a weight-loss program using a compound semaglutide. I did this under the advice of my therapist, and pursuant to a prescription from my doctor for a similar drug that is unaffordable to me (over $1200/month).When I signed up with LifeMD, the web site offered a discount for pre-purchasing what I believed to be the medication (compound semaglutide). I signed up for 6 months for a total of $387.00. When signing up, I followed their instructions and scheduled a video/online appointment approximately 3 weeks later with a certified medical professional.When appt day came, I entered the video chat with the medical professional (*****************************, FNP-C), she was unable to connect through video chat. I use video chat daily for work, therefore I know my connection is sufficient. After minutes of trying to connect by video, she told me we would just meet with an audio call. She provided general information about the medication, and I had a lot of follow up questions as this is new to me. As I was asking my questions, approximately 20 minutes into the call, she said she would end our already shortened meeting because her next patient was waiting. During our conversation we did discuss the cost of the medication, and she rattled off several numbers for different medications; I assumed these were prepaid as I had already paid $387.00, and the web site clearly led me to believe this. She said the medication would arrive in two to three weeks. I received my medication three weeks later, and when I happened to check my credit card statement I saw a charge for an additional $99. I was charged an extra $99 for meds I was let to believe I'd already paid for, with an assumed continued additional monthly charge if I wished to continue the program. I have not opened my medication; it is in my refrigerator ready to send back. I really needed this med to help with a serious medical condition, but was misled by this predatory company.

  Business Response

  Date: 06/21/2024

  Dear Sir or Madame,

  The customer, ***********************************, enrolled in a LifeMD subscription telehealth program on April 18, 2024. ******************** indicates he was under the impression that the cost of medication would be included in the program. However, the subscription terms, to which ******************** affirmatively consented, specifically stated that medication costs are not included in the program subscription fees.LifeMD sincerely apologizes for the technical difficulties experienced during ************************** virtual appointment. It is protocol for all telehealth providers employed with LifeMD to inform our customers the cost for medication to be ordered. Our records indicate that ******************** discussed these options with the provider. Thereafter, on May 2, 2024, ******************** contacted LifeMD with his decision to go ahead with the medication. A charge in the amount of $99 was processed the same day. *** ********* account is currently active with LifeMD and has a pending renewal order, processed on June 15, 2024. Given the stated facts above, we consider the complaint resolved.

  LifeMD

• Initial Complaint

  Date:05/28/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Charges for product may 8. 2024 did not get product by may 24, 2024 now delayed.again terrible business procedures. Charged $387 today for unwanted services, call for credit, they have faulty business practices and use debit card without proper notice to customer

  Business Response

  Date: 06/10/2024

  Dear Sir or Madame,

  The customer, ***********************, enrolled in a ******************** subscription telehealth program on February 21, 2024. At the time of her enrollment in the program, the customer affirmatively consented to enrollment in the subscription program at a 25% discounted cost of $290.25 for her first three months, to be rebilled at the full cost of $387 on May 21, 2024 for the following three months.Thereafter, on March 4, 2024, ********** met virtually with a LifeMD affiliated telehealth provider and was prescribed medication. The particular type of medication prescribed usually takes ***** business days to prepare and ship. On May 7, 2024, a medication refill was ordered, which shipped on May 25, 2024, thirteen business days after the prescription was placed with the pharmacy, and was delivered to ********** on May 29, 2024.On May 24, 2024, ********** contacted LifeMD to inquire about the recent charge of $387 to her account. ********** was informed that it was for the three-month renewal fee. ********** requested to downgrade her subscription to a month-to-month membership. That same day, ********** was refunded $246.26 for the remaining two-months. Considering the fulfillment of the medication and refund, we consider the complaint resolved.

  LifeMD

• Initial Complaint

  Date:05/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a $50 monthly membership, including a 95% discount on labs. After I got my labs, they pulled a bait and switch and told me I had to do the $100 a month plan. I told them no, I was not doing this and would have to go with another company. I also stated that I was not paying for the labs because I shouldn't have been baited like that. I called in, and they said they would take care of it. I was refunded the $117 I paid upfront. Now, many weeks later, I have two charges for $117.89 plus $71.22. I called in and was told it was for labs, and I had to pay. This is unacceptable as they were not upfront in the beginning, and they told me it would be handled. **************** refuses to assist me further. I want my two charges totaling $189.11, refunded. It is unacceptable they have unclear and borderline unethical business practices in regard to charging patients.

  Business Response

  Date: 06/10/2024

  Dear Sir or Madame,

  The customer, *******************, enrolled in a ******************** subscription telehealth program on April 2, 2024 for a cost of $117 for a three-month subscription. ************** scheduled and attended a telehealth appointment that same day with a LifeMD affiliated provider, at which time laboratory tests were ordered and later conducted, which were paid for separately at a cost of $189.11.At the time of enrollment, ************** subscribed to the TotalCare plan, which is an urgent care plan. Due to the nature of *** ****** condition and level of treatment required, the treating clinician recommended she upgrade to the ConciergeCare plan, which is LifeMDs primary care plan and the level of care ************** would require. ************** contacted LifeMD on April 5, 2024 inquiring about the need to upgrade and was provided the information stated above, and ************** declined to upgrade her plan. On April 9, 2024, *** ****** subscription was canceled and she was issued a full refund of $117 for her subscription fee. On May 24, 2024, ************** was issued a full refund of $189.11 for her lab tests.In her complaint, ************** alleges that LifeMD pulled a bait and switch. We respectfully disagree. Given the cancellation and refunds, we consider this complaint resolved.

  LifeMD

• Initial Complaint

  Date:05/22/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi and thank you in advance for helping me. I've never filed a complaint but this company is a scam and I'm beyond frustrated after being charged $589 & I'm worried they are going to charge me again. - April 23rd joined LifeMD to have a virtual doctor visit to see if I could qualify for a weight loss medicine. I was charged $290.25, I assumed was for the prescription to come, but was later told it was for a 'membership'- May 3rd consultation with LifeMD team member, went great - May 3rd Trizepatide prescription was issued & they said ***** bus days for delivery.- May 6th I was charged $299.00, later told this was for the prescription - May 9th reached out to see if there as any progress or tracking information.- LifeMD explained a compound pharmacy, takes ***** business days. - May 12th, I reached out for a status update, was told again ***** business days.- May 14th, I asked about the initial charge of $290.25 and was told that the "$387 covers a 3 month membership and I would be charged this again on July 21st for renewal." You can imagine my confusion as I wasn't told this and now they are referencing a different amount. - May 15th I asked if I could cancel the membership and was told no, but I could downgrade to a $99 month membership. This is not what I originally already paid. - May 16th asked for further clarification and was told the prescription had been sent to the pharmacy on May 8th (previously told May 3rd) and it would be 1-14 business days.-May 18th I replied that I'm really confused because these are new dates. A supervisor called me and confirmed the pharmacy received the order on May 3rd.- May 21st - asked for an update, later that day I logged into the portal to see if there was a response. I saw that there was NOW tracking information that stated not only had the medicine shipped but had been delivered on May 17th and had been on my porch for 4 days NOT refrigerated (spoiled). I immediately let them know. This is unacceptable!

  Business Response

  Date: 06/14/2024

  Dear Sir or Madame,

  The customer, ***********************, enrolled in a ******************** subscription telehealth program on April 21, 2024. At the time of her enrollment in the program, the customer affirmatively consented to enrollment in the subscription program at a 25% discounted cost of $290.25 for her first three months, to be rebilled at the full cost of $387 for the following three months. The subscription terms, to which ************** affirmatively consented, specifically stated that medication costs are not included in the program subscription fees. Thereafter on May 3, 2024, ************** met virtually with a LifeMD affiliated telehealth provider and was prescribed medication, which she paid for separately. The particular type of medication usually takes ***** business days to prepare and ship. The medication shipped on May 16, 2024, 9 business days after the prescription was placed with the pharmacy, and delivered to ************** on May 17, 2024. Unfortunately, ************** apparently wasnt aware of the delivery and the medication, which needs to be refrigerated, was left on **************** porch for several days. On May 26, 2024, LifeMD submitted a prescription for the medication replacement to the pharmacy. The particular type of medication usually takes ***** business days to prepare and ship. The medication shipped on June 11, 2024 and was delivered on June 13, 2024. Given the above stated facts, we consider this complaint resolved.

  LifeMD

  Customer Answer

  Date: 06/18/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I was NOT notified in any way that the medication had been shipped.  Not in the LifeMD app, nor in an email, nor a phone call or pigeon mail. Therefore, the medication sat on the front porch for 4 days, unrefrigerated.  It is NOT that I wasn't aware it needed to be refrigerated, it is that there was zero communication that action had been taken.  I was told on multiple occasions, see previously attached screenshots, that I would be notified.  

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************
  
  
  
  
   
  

  Customer Answer

  Date: 07/19/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I have not disputed that the package was delivered. The discrepancy is that I was not notified that it had been shipped. I was told that they would notify me either via the portal, a phone call, or an email.I was not notified that the medication had been shipped. Therefore, the medication sat on my front porch and spoiled.  

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************
  
  
  
  
   
  

  Business Response

  Date: 07/31/2024

  Complaint ID: ********

  Dear Sir or Madame:

  We write in response to the above referenced complaint.

  On June 12, 2024 ************** contacted LifeMD via Patient Medical Messaging and inquired about her medication order. 

  As evidenced by the screenshot provided, LifeMD responded to *** *********** on June 13, 2024 with the tracking number  ************ to her medication order. The hyperlink attached to the message directs the patient to the ***** site, where it shows the package was delivered on June 14, 2024 at ****************** garage door.

  LifeMD would like to extend our appreciation for ************** being a customer and would like to apologize for the experience encountered. We value all our customers and want to assure you that we take all customer feedback seriously.

  Given the above stated facts, we consider this complaint to be resolved. 

  Sincerely,

  LifeMD

  
  

• Initial Complaint

  Date:05/21/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 2nd I paid for semaglutide $159 dollars it is now the 20th of May and it has not even been processed yet but of course the money been taken since May 2 2024. I was told it would be here by 10 to 14 days when I ask about it from the person that prescribed it no answer customer service just says theres a delay with no Estimated time of arrival.I want a refund for $159 for medication I never received.

  Business Response

  Date: 07/01/2024

  Dear Sir or Madame,

  The customer, *************************, enrolled in a ******************** subscription telehealth program on March 16, 2024. Thereafter, on April 4, 2024, ****************** met virtually with a LifeMD affiliated telehealth provider and was prescribed medication, which was paid for separately. The particular type of medication prescribed usually takes ***** business days to prepare and ship. On April 15,2024, 6 business days after her initial appointment, the medication shipped and was delivered on April 16, 2024. Given the fulfillment of the medication, we consider this complaint resolved.

  LifeMD

• Initial Complaint

  Date:05/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I began my subscription with LifeMD on 5/7/24. To date, I have not received any information regarding an appointment or anything, yet I was charged $387. I canceled my subscription and I am now unable to contact anyone via the patient portal. This company has very misleading practices. Having to pay such an exorbitant fee and then having to wait over 2 weeks for an appointment is ridiculous. Also, the advertisements lead potential patients to believe that the monthly subscription includes medication. It wasnt until I began reading the reviews that I realized that the subscription fee is just to talk with a provider. I have requested a refund of my money as there have been no services rendered.

  Business Response

  Date: 06/05/2024

  Dear *** or Madame,

  We write in response to the above-referenced complaint.The customer, *******************************, enrolled in a ******************** subscription telehealth program on May 7, 2024. Although the terms of the program expressly state that medication cost is not included in the subscription fee, ****************** indicates she was under the impression that the cost of medication would be included in the program. On May 20, 2024, ****************** contacted LifeMD and requested a refund and cancellation of her subscription. Per her request, *** ******** subscription was canceled and she was issued a full refund on May 20, 2024. Given the refund and cancellation, we consider the complaint resolved.

  LifeMD

• Initial Complaint

  Date:05/16/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This site deliberately named themselves so that people will get them confused with LifeRx. I somehow started getting messages from them while signing up for LifeRX, and mistakenly gave them money, not realizing I was speaking to 2 different sites. It's nothing but a scam. I paid them, thinking I was paying the other business!

  Business Response

  Date: 06/05/2024

  Dear Sir or Madame,

  The customer, ***************************, enrolled in a ******************** subscription telehealth program on May 13, 2024 and scheduled a telehealth appointment for the following day. ******************** did not attend the scheduled appointment for May 14, 2024. On May 16, 2024, ******************** contacted LifeMD and requested cancellation of her membership. Per her request, ********************** subscription was canceled and she was issued a full refund that same day. In her complaint, ******************** alleges that LifeMD is intentionally trying to confuse consumers with another organization named LifeRx. We respectfully disagree. Given the cancellation and refund, we consider the complaint resolved.

  LifeMD

   

• Initial Complaint

  Date:05/16/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for LifeMD subscription for weight loss in the evening. The next morning I logged in and cancelled and detailed my reasons for cancelling (this is not the right program for me and research indicates this will not work). I also cancelled my subscription in the portal and sent an email communication asking for a refund, I havent received an acknowledge, a response, a refund or any communication. The portal doesnt allow me to cancel the upcoming appointment with a medical provider that is scheduled for 5/19/24, despite all I have done so far

  Business Response

  Date: 06/05/2024

  Dear Sir or Madame,

  The customer, *******************************, enrolled in a ******************** subscription telehealth program on March 13, 2024. On May 16, 2024, ****************** contacted LifeMD and requested a refund and cancellation of her subscription. Per her request, *** ******** subscription was canceled and she was issued a full refund on May 16, 2024. Given the refund and cancellation, we consider the complaint resolved.

  LifeMD

  Customer Answer

  Date: 07/19/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *******************************
  
  
  
   
  
  

• Initial Complaint

  Date:05/13/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Did not authorize LifeMD to charge $132.60 from my PayPal account ************** I changed my mind about the order and never followed thru on speaking to the **** about my sleeping problems. Amount is pending today ..called LifeMD and they said order was completed and there was nothing I could do even tho I didn't speak to a professional. I am nearly 78 years old and feel I was taken advantage of. They appear to be a scam.

  Customer Answer

  Date: 05/15/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *****************