Complaints

This profile includes complaints for LifeMD, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  LifeMD, Inc.

  236 5th Ave Ste 400 New York, NY 10001-7606

  
• 

  LifeMD, Inc.

  7453 Empire Dr. Suite 200 Florence, KY 41042-2943

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/13/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  the company did not specify the charges and I cancelled within an hour of setting things up because after i completed everything they stated they needed medical records and blood drawn and when i took the questionnaire it didn't state i would have to do this. Their website first stated no hidden fees, no membership fees etc etc and boy was that a lie. I cancelled and they charged me $447 which that was the price it stated for the medication NOT the membership price! they are fraudsters. I will never order anything from online again because of this company $447 is a lot of money to just give away this is awful what has this world come to? they didn't even do anything but cancel my membership. They need to be stopped

  Customer Answer

  Date: 05/13/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  **** *****
  
  
  
   
  
  

• Initial Complaint

  Date:05/13/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up last May and I was scammed. There is no other way to say it. If its too good to be true it is. I had a 6 minute appointment with a doctor and got a prescription. I used it every week to December and early January. I ate better and walked more and lost zero weight. I expressed concerns in the fall that I wasnt losing any weight and the doctor said I should switch to this much more expensive version and that should have been when I wised up but no, I needed to lose weight for my health so I did has instructed. Paying the extra money did nothing. They could have been sending sugar water or snake oil for the good it was going me. When I first signed up I was told that it was no risk because if I didnt lose weight I could get a full refund. They never shared anything that would stop that from happening but when I tried to get a refund. I was ignored 5-6 times and then they copy and pasted various policies I had never seen. I emailed two more times and never heard back. I know they will end up in a class action suit because I cant be the only one this has happened to and I know they will have an ai paste some confusing bs here to justify s******* me over. If you are here trying to decide to trust these people. Do not you will regret it and they will keep laughing all the way to the bank.

  Business Response

  Date: 06/05/2025

  Re: BBB Case #******** 

  Dear *** or Madam: 

  We write in response to the above-referenced complaint. 

  The customer, **** *******, enrolled in a Month-to-Month LifeMD subscription telehealth program on May 19, 2024. 

  On April 28, 2025, *** ******* contacted LifeMD and requested a refund and cancellation of his subscription as he felt that he was not experiencing the expected results of the program. 
  

  *** ******* has been fully refunded for his monthly subscription fees in the amount of $1,161. Medication cannot be refunded. 

  Given the cancellation of the account and the refund, we consider this complaint resolved. 

  
  LifeMD
  

  
  

  Customer Answer

  Date: 06/06/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  **** *******
  
  
  
   
  
  

• Initial Complaint

  Date:05/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am currently not having a good experience with LifeMD. At the end of February 2025, I was charged a renewal amount of $279.95 for a 3 month membership. The fee was to cover ** for March-May to and they would prescribe me compounded GLP-1. As of May 12th, 2025, I have not received any medication or resolution from doctor. I have run out of my all previous prescriptions and the company was made aware. I call or leave text message almost everyday. Their response always states that someone will contact me within 24 hours with a resolution. The issue is never resolved. Ideally I would get a refund given that I received no prescriptions or services, but LifeMD refuses to do so. This is beyond poor customer service. I would not recommend ******************** or ** ********

  Business Response

  Date: 05/23/2025

  Complaint ID: ********

  Dear *** or Madam:  

  We write in response to the above-referenced complaint.  

  The customer, ******** *****, enrolled in a three-month LifeMD telehealth subscription program on November 28, 2024 to be billed in 3 month increments for $379.95. 
  *** ***** subscription renewed on February 28, 2025. 

  On May 9, 2025, *** ***** contacted our *********** stating she would like to cancel her membership at the end of the that subscription term (May 27, 2025). *** ***** also requested a refund for her 3-month term that was billed on February 28, 2025, as she had  not received any assistance, doctors visits, or medication during that term.  

  After account review, we can see that the prescription *** ***** requested to renew on April 13, 2025, was sent to the incorrect pharmacy due to an internal system error. We would like to apologize for the inconvenience caused by the delay in medication. 

  Due to the medication delay, on May 13, 2025, *** ***** was refunded $253.30 which covered 2 months of her membership fee. *** ***** spoke with our **************************** and was offered an additional refund of $63.32, which accounts for half of the remaining medication that was kept by *** *****. 

  We sincerely apologize for the frustration caused in this matter. LifeMD has attempted to satisfy *** ***** on multiple occasions via phone and portal messaging. We have issued a partial refund and prescription renewal, however *** ***** was not happy with the resolutions. 

  Given the partial refund of $316.62 and cancellation of the account, we consider this complaint to be resolved. 

  LifeMD
  

  
  

• Initial Complaint

  Date:05/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My refill for my *** * was approved on April 27 and I STILL do not have my medication. I have messaged the care team and was told they would expedite the process. This was yesterday. I have messaged my care again today with no response. When I check my prescriptions on the app, I don't even SEE my renewal. I have never had an issue with a refill before, and this is beyond irritating. And there's no way to actually talk to someone on the phone. You have to do everything through the app. I don't have my medication but they sure charged their monthly fee right on time. Poor service. I expect better.

  Customer Answer

  Date: 05/07/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ****** ********
  
  
  
   
  
  

• Initial Complaint

  Date:05/06/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been charged $299 per month for January through April however I haven't received any medication or services from Life MD. The que states that a prescription has been sent to the pharmacy however it hasn't been shipped in 4 months despite payment $1,196. They are denying me a refund.

  Business Response

  Date: 05/16/2025

  *** ********

  Dear *** or Madam: 
  
  We write in response to the above-referenced complaint. 
  
  The customer, ****** ******, enrolled in a ******************** subscription telehealth program on July 13, 2024, at a cost of $299. At the time of enrollment in the program, the customer affirmatively consented to enrollment in a subscription program, which would include periodic renewals.
  
  On April 15, 2025, *** ****** contacted LifeMD to inquire about charges incurred as well as request a refund for December 2024 - April 2025. *** ****** stated that she had not received any medication in 4 months.   *** ****** was given a refund of $299 on April 13, 2025.
  
  After a review of his account, *** ****** has been refunded an additional 4 months which total amount of $1,196.
  
  Given the billing resolution and refunds provided, we consider this complaint to be resolved.
  
  LifeMD

  Customer Answer

  Date: 05/22/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ****** ******
  
  
  
   
  
  

• Initial Complaint

  Date:05/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company charged me a reoccurring charge when all I did was go on the site to gain information. I spoke with a rep ****** on 5/7/25 Confirmation # ******** at 3:45pm. I received no benefit, no merchandise, no appointments (I cancelled the telehealth appt, they have it on record) but they kept charging me. They charged me a $75 cancellation fee which is outrageous, and they charged me for a subscription I never signed up for. The representative ****** told me that she would cancel one out of three charges. She said anything before 30 days, she can't refund. Which is outrageous. Again, I never got a receipt or any email confirmation that they charged me! I just happened to look at my statements thoroughly today and found these charges. Please mark it on your site that this company charges a reoccurring subscription charge without the permission of the consumer!! Major red flag for this company!

  Business Response

  Date: 05/16/2025

  *** ********
  
  Dear *** or Madam: 
  
  We write in response to the above-referenced complaint. 
  
  The customer, ***** ******, enrolled in a ******************** subscription telehealth program on February 27, 2025, at a cost of $75 for the first month, a 50% discount off the full subscription price. At the time of enrollment in the program, the customer affirmatively consented to enrollment in a subscription program, which would include periodic renewals.
  
  On May 7, 2025, *** ****** contacted LifeMD to cancel her membership and request a full refund of $75 for the first month and $149 for the second month. *** ****** was given a refund of $149.
  
  After a review of his account, *** ****** has been refunded the charge of $75 as the appointment to meet with a provider was cancelled and no medication was prescribed.
  
  Given the billing resolution and refunds provided, we consider this complaint to be resolved.
  
  LifeMD

• Initial Complaint

  Date:05/06/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This service was amazing for the last 6 months however, it had gone down hill ever since. Just trying to get a refill has been a nightmare. I have been sending chats, emails, phone calls daily for a week and a half with barely any response and when it does occur, its just an update to let me know they are working on it. The lack of urgency here is unacceptable. I will be disputing my membership charges and cancelling my service. I advise any consumers looking for this service to seek elsewhere.

  Business Response

  Date: 05/23/2025

  Complaint ID: ********

  Dear *** or Madam:  

  We write in response to the above-referenced complaint.  

  The customer, ****** *******, enrolled in a recurring three-month LifeMD telehealth subscription program on October 11, 2024. *** ******** subscription renewed in February and April 2025. 

  Over the course of his enrollment, *** ******* met virtually with a LifeMD affiliated ********** provider and was prescribed medication. The most recent prescription that was sent to the Pharmacy for *** ******** pickup, was on May 6, 2025. 

  We apologize for the delay in receiving the medication. The prescription was under clinical review with our LifeMD medical staff as the *** regulation changes have caused a significant backlog impacting renewals across the platform. 
  
  Our records show that on May 15, 2025, and May 17, 2025, the LifeMD Patient Relations team attempted to reach *** ******* by phone to address his concerns in his complaint, but were unsuccessful in reaching him. Further, *** ******* had an appointment scheduled for May 20, 2025, but he rescheduled it to May 23, 2025.
  LifeMD was awaiting *** ******** response on how hed like to proceed. 

  Given the fulfillment of the prescription, we consider this complaint to be resolved. 

  LifeMD
  

  
  

• Initial Complaint

  Date:05/06/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reached out to o Lifemd about weight loss drugs online to help with my weight problems. At first they claimed to take ******** in ******** now as it was previously unavailable here. I was set for my conference on April 30, 2025. I was immediately charged to my debit card $19. I was unaware that they took the money out so quickly. I thought they would take it once I spoke to them on April 30. When I finally spoke to someone April 30, I was told they didn't take ******** by the nurse. I asked after signing up if they needed anything else and was told I was all set.I completed the forms about a couple of days after first contacting them. I was never told until April 30 that they didn't take my insurance. The lady I spoke to on April ******************************************* "I don't want to waste your time mam but we don't take your insurance." She also said it would be $500+ per month for the medication. I hung up on her immediately.Her attitude was so discouraging and negative. So I sent a message(email )requesting a refund of any money I paid. I was told they would refund the $19. Shortly after, I received another email from them telling me that I couldn't get the refund due to services rendered due to talking with the lady on April 30! What services? I sent them several copies of my insurance card right after the initial first contact. Why didn't they talk me on the first contact. They wasted my time leading me on . I could have been continuing my search with other weight loss programs. They baited me and switched up their intentions. It felt like a money grab.

  Business Response

  Date: 05/20/2025

   

  Complaint ID: ********

  Dear *** or Madam: 
  
  We write in response to the above-referenced complaint. 
  
  The customer, ***** *****, signed up for ******************** on April 16, 2025, 2025. Our records show that on April 30, 2025 *** ***** called to inquire about her pending medication through insurance. On April 30, 2025 during an appointment with the LifeMD provider, *** ***** was told that her insurance would not cover the medications. *** ***** then messaged into the *********** to request a refund of the $19 consultation cost and cancellation of her account. The account was cancelled, however the $19 was not refunded.
  
  Because the appointment was scheduled, and attended *** ***** was told that we were unable to provide a refund. LifeMD policy states that the only time that an appointment can be refunded is if the provider was a no-show or if there was a cancellation.
  
  We apologize for the frustration this situation has cause and can confirm that $19 was refunded to the card on file. No additional charges will be incurred as the account is inactive.
  
  Given the cancellation and refund of $19, we consider this complaint to be resolved.
  
  LifeMD

  Customer Answer

  Date: 05/22/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***** *****
  
  
  
   
  
  

• Initial Complaint

  Date:05/05/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for LifeMD today (5/1/25). I selected the 3 month plan for $335.25. Reading through the information PRIOR to submitting payment details, I was led to believe that medication was included for the price. At no point was there information stating $335 plus cost of medication. I was not aware that I was only purchasing the "membership", considering on the homepage of the website, it advertises LifeMDplus (membership) for $19 a month. After I submitted my payment details, then it is clear that medication is not included in the price that I paid today. I immediately cancelled my membership, did not finish setting up my account, or use any of the benefits. I was a "member" for less than 30 minutes before cancelling my membership. I called customer service twice, opting for a call back. I am formally requesting a refund of my $335 as I believe I was misled with the advertising and process. I believed the medication was included in the price. I sent an email at 7:00 PM CST on May 1st, 2025 requesting a refund due to misleading advertising. I have obtained numerous screenshots of their ads on ****** and their website, that clearly show the misleading nature of their advertising.

  Business Response

  Date: 05/09/2025

  Dear *** or Madam:
  
  We write in response to the above-referenced complaint.
  
  The customer, ******* *****, enrolled in a ******************** subscription telehealth program on May 1, 2025. The subscription terms, to which *** ***** affirmatively consented, specifically stated that medication costs are not included in the program subscription fees. 
  
  On May 1, 2025, *** ***** contacted LifeMD and requested a refund and cancellation of her subscription as he/she was under the impression that the cost of medication would be included in the program.
  
  Because the customer was under the mistaken belief that medication cost was included in the program, his/her subscription was canceled, and she was issued a full refund on May 7, 2025.  
  
  Given the refund and cancellation, we consider this complaint resolved.
  
  LifeMD

• Initial Complaint

  Date:05/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business charged more without consent for a medication claiming the dose was higher (reason for price change) however I received the same exact quantity of medication. I requested a refund and a cancellation of the medication and they claimed there was nothing they could do. While I understand a price increase for MORE of something, this business tries to gaslight patients into believing that a dose increase warrants a price increase without actually sending more quantity.

  Business Response

  Date: 05/15/2025

  Complaint ID: ********

  Dear *** or Madam:  

  We write in response to the above-referenced complaint.  

  The customer, ********* *******, enrolled in a LifeMD telehealth subscriptions program on September 29, 2024. 

  Thereafter, *** ******* met with a LifeMD affiliated provider and was prescribed medication.

  In April 2025, *** ******** prescription dosage was increased. Previous prescriptions were for 2ml of the medication. As of April 29, 2025 there was an increase to 4ml; which caused the price increase of $85 for the medication. 

  Our records show that on April 30, 2025 *** ******* contacted the LifeMD *********** to express frustration over the medication dosage and price increase, and requested cancellation of her subscription. 

  Per her request, *** ******** account was cancelled, as well as removal of her payment information. We can confirm that no additional charges will be incurred as the account is inactive. 

  Given the cancellation and removal of the customer's credit card information, we consider this complaint to be resolved. 

  LifeMD
  

  
  

  Customer Answer

  Date: 05/30/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint **# ********, and have determined that my complaint has NOT been resolved because:

  Hello,

   

  I did not respond to the complaint filed under the ** listed in the subject of this email because I was out of town. I am just now reviewing to see their response. This company tries to gaslight (and I see with their response they are doing it again) and claim that because they change the dosage, the price changes.

   

  The main point here is that they do not send more quantity of the medications they prescribe, they just tell you a new dose amount and leverage that as a means to charge more. They have referenced 'titrate as needed' in writing many times, but as soon as I agreed to change my dose, they charged more.

   

  Again, the complaint here is that they are changing the cost of the medicine but not sending any more in quantity. Their explanation was not an explanation at all, just a confirmation that they have tried to gaslight everyone into believing they're paying for something more, but in fact there's nothing more you're getting. I think this is important for consumers to understand.

   

  Best,

  ********* *******

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ********* *******