Complaints

This profile includes complaints for LifeMD, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  LifeMD, Inc.

  236 5th Ave Ste 400 New York, NY 10001-7606

  
• 

  LifeMD, Inc.

  7453 Empire Dr. Suite 200 Florence, KY 41042-2943

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/08/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The transaction for ozempic was made on oct,30 ********************************************************************************************** but they did it anyway I sent multiple emails and made some calls but no answer whatsoever regarding my issue of not continuing the program and having my money back I even tried to send some messages through the app they made me have and they required me to put in my debit card info afterward they charged $290.25 After a Zoom meeting I came to know that they were going to charge me $800 if I was willing to continue I said no I dont want it anymore And i requested a refund since November 02 around 11:20 am since then no responses no follow up They just told me we ll get back to you And its impossible for me to remove my debit card info in the app I just want my refund

  Customer Answer

  Date: 11/08/2023

  The transaction for ozempic was made on oct,30 ********************************************************************************************** but they did it anyway I sent multiple emails and made some calls but no answer whatsoever regarding my issue of not continuing the program and having my money back I even tried to send some messages through the app they made me have and they required me to put in my debit card info afterward they charged $290.25 After a Zoom meeting I came to know that they were going to charge me $800 if I was willing to continue I said no I dont want it anymore And i requested a refund since November 02 around 11:20 am since then no responses no follow up They just told me we ll get back to you And its impossible for me to remove my debit card info in the app I just want my refund

  Customer Answer

  Date: 11/09/2023

  Better Business Bureau:
  
  I cannot reviewed the response made by the business in reference to complaint ID ********, and find that this is not satisfactory to me , where can i see a response???
  Sincerely,
  
  ******* *
  
  
  
   
  
  

• Initial Complaint

  Date:11/07/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They advertise weight management programs with Ozempic medication. The advertising is misleading because to the consumer it appears that the money you spend covers the virtual doctor visit and the medication. I found out before any virtual meeting that they do not provide any medication and I knew then it was a scam. because I know that it will not be covered by my my insurance for the Ozempic I have called several times were I'm being put on hold just to see if I get tired of waiting, and several times i was told to wait until they find a billing manager in the building. but it will never happen, apparently they're always busy looks more like a regular practice here, I was told that they will put my refund request on discussion and then I would be called back, (never happened) a whole week later. All I want is my money back, I never REceived any service, never had any meeting .. therefore I want a full refund over a service that i refuse to take. no labs, no medication, no anything else. I should not have my money kept away from me the practices this company thinks makes sense is absurd, please to anyone reading this avoid this company at all costs and seek out a traditional doctor to receive medication and referrals.

  Business Response

  Date: 12/01/2023

  Re: BBB Case #********

  Dear Sir or Madam:

  We write in response to the above-referenced complaint.

  The customer, *******************************, enrolled in a ******************** subscription telehealth program on October 23, 2023. Although the terms of the program expressly state that medication cost is not included in the subscription fee, ********************** indicates that he was under the impression that the cost of medication would be included in the program.  

  Because the customer was under the mistaken belief that medication cost was included, his subscription was canceled and a full refund issued to him on November 8, 2023.

  Considering this subscription cancellation and refund, we consider this complaint to be closed. 
  

  
  LifeMD
  

  
  

  Customer Answer

  Date: 12/06/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *******************************
  
  
  
   
  
  

• Initial Complaint

  Date:11/07/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/23/23, I entered into an agreement for 6-months of support and consultation during my weight loss program. In order to enter the program and seek insurance eligibility, I needed to upload my insurance information. This was done the same day (10/23). I have completed two separate labs, had an online consultation and PERSONALLY called my insurance company to verify my (in-)eligibility for the program. I have contacted LifeMD many, many times since 10/23 to have them fulfill the prescription for the program. They continue to tell me my insurance eligibility is "Pending". I KNOW what the answer is and told them. They will not fulfill the sole reason I contacted them in the first place - to call in a prescription on my behalf. The company is either dysfunctional, a scam, or simply has no idea what they are doing. My advice - if you are looking for online consultation for ANYTHING - RUN FROM THIS COMPANY!!!I will gladly update if/when there is any sort of resolution. I am giving them another 24 hrs to fulfill their obligation then I will contest the charges with my credit card as the services for which I contracted have not been provided.

  Business Response

  Date: 12/01/2023

  Re: BBB Case #********

  Dear Sir or Madam:

  We write in response to the above-referenced complaint.

  The customer, *************************, enrolled in a ******************** subscription telehealth program on October 23, 2023 and we began the process of verifying his insurance eligibility, which generally takes ten (10) business days. 
  
  However, after a careful review of *** ******* case history, we understand his frustration in regards to communication delays he experienced during that process.  
  For these reasons, as a courtesy, *** ******* subscription was canceled and he was issued a full refund on November 8, 2023. 

  Given the cancellation of *** ******* subscription and full refund we consider this complaint to be closed.    
  

  
  LifeMD

  
  

  Customer Answer

  Date: 12/04/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *************************
  
  
  
   
  
  

• Initial Complaint

  Date:11/06/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  LifeMD too $387.00 from my account today even though I previously wrote to them stating they did not have authorization to take any funds.

  Business Response

  Date: 11/30/2023

  Re: BBB Case #********

  Dear Sir or Madam:

  We write in response to the above-referenced complaint.

  The customer, *****************************, enrolled in a ******************** subscription telehealth program on July 7, 2023. The first three months (July, August, September) were offered at the introductory price of $193.50, 50% off the full price of $387.00.  

  The customers subscription renewed on October 7, 2023 at the full price of $387.00, as the 50% off introductory price had ended.  In her complaint, the customer complains that she wrote to ******************** prior to this date, indicating that she did not authorize the release of funds.  

  We could not locate a record of *** ******** attempt to cancel her subscription prior to October 7, 2023.  Nonetheless, as a courtesy, **************** was refunded $387.00 on November 6, 2023. 

  Considering this subscription cancellation and refund, we consider this complaint to be resolved.    

  
  LifeMD
  

  
  

  Customer Answer

  Date: 11/30/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *****************************
  
  
  
   
  
  

• Initial Complaint

  Date:11/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed me and my sister and also made my bother to sign up for this weight lost program 10/29, after realizing it did not cover the medication called 10/30 asking for the membership to be cancel and my money sent back, and after asking me if i was willing to downgrade to a cheaper program I politely declined stating I cant afford to pay for the medicine at this moment, the lady just turned so rude and let me on hold for a good 20mns, comes back to the line confirming that she cancelled the subscription and that someone from the billing department will contact me via email, 11/1 comes and i notice that my appt with the Dr still there called again another RUDE customer service lady answer and confirms my subscription is cancel but that she can not do anything about the appt that they should cancel it next day. 11/3 called again as the appt still shows on my profile and and i know they will charge me if i dont or if i do attend the appt. A nice gentlemen answered politely this time but states there nothing he can do as he works for some (nurse care or something that i can remember correctly) and that lifeMD calls are being transferred to them but he will send a msg for them to call me back. After dealing with rude customer service I didnt believe him, so i called back right away, another NICE lady answered she explained and confirmed what the gentleman had said about them working for another company so there is nothing they can do but send a msg and encouraged me to give them another call Monday if i dont hear from them. Thats when i went ahead and contacted my bank filling a complaint. 11/4 exploring the portal come to find out the subscription was still active which i cancelled myself after answering some questions, but the appt with Dr for 11/7 still active so Monday 11/6 im going to call yet again for some help. This is THE BIGGEST SCAM IVE EVER FELT FOR. This ppl are out to get your money and will do everything they can to not give it back. Looking forward to review this company everywhere so ppl dont make the same mistake

  Business Response

  Date: 11/30/2023

  Re: BBB Case #********

  Dear Sir or Madam:

  We write in response to the above-referenced complaint.

  The customer, *****************************, enrolled in a ******************** subscription telehealth program on October 29, 2023. Although the subscription terms specifically state that medication costs are not included in the program fees, ****************** indicates she was under the impression that the cost of medication would be included in the program. 

  Because the customer was under the mistaken belief that medication cost was included, her subscription was canceled and a full refund issued to her on November 6, 2023.   

  Considering this subscription cancellation and refund, we consider this complaint to be resolved. 
  

  
  LifeMD
  

  
  

• Initial Complaint

  Date:11/03/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/25/2023 I ordered some pills to help with sleep from LIFEMD. The shipment was received on 10/30/2023. I used the pills twice and they did nothing to help me sleep. I contacted the customer service on 11/2/2023 and explained that I wanted a refund because the pills did not work in any way shape or form. The customer service person stated that the pills don't work for everyone. The customer service stated that they stopped the recurring charge but that they could not issue a refund. I told them that their ads should say that it doesn't work for everyone because the pills are very expensive. I just want my money back. I am on disability and can't afford to be wasting this kind of money on a pill that does nothing for me.

  Customer Answer

  Date: 11/18/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

  The company refunded me my money and I am satisfied.  I just hope others do not lose their money.  Thanks you for your assistance.
  
  Sincerely,
  
  *************************
  
  
  
   
  

  
  

• Initial Complaint

  Date:11/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  when i made the initial purchase it seemed as if it was for a 6 month supply of the medication that i was seeking only to find out it was there 6 month service fee. i received very poor service. i contact the billing department on 10/23 and explained my dissatisfaction of the way their fees were presented and was promised that i would be receiving the full refund in **** days and they immediately removed me from any of their access. it is now past the 10 days past the date and i am not able to reach them by phone (an answering service took my phone call today ~ on 11/4/2023 at 11:00 a.m. mdt - is my phone number now blocked and not allowed to reach their own call center) They have not honored their promise for the full refund in a timely manner.

  Business Response

  Date: 11/27/2023

  Re: BBB Case #********

  Dear Sir or Madam:

  We write in response to the above-referenced complaint.

  The customer, *************************, purchased a ******* subscription to a LifeMD telehealth program on September 3, 2023. The subscription terms, to which ******************** affirmatively consented, specifically stated that medication costs are not included in the program fees.  

  ******************** thereafter met virtually with a LifeMD affiliated telehealth provider and received two shipments of medication, which she paid for separately. 

  The customer called ******************** on October 23, 2023 to cancel her subscription. As a courtesy, she was refunded for both her subscription telehealth fee and her two orders of medication on November 9, 2023.

  Considering this subscription cancellation and refund, we consider this complaint to be resolved.    

  
  LifeMD
  

  
  

• Initial Complaint

  Date:11/03/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Their add in ******** was misleading and could be considered false advertising. When I called to cancel my membership after paying for 6 months upfront, they refused to offer a refund. I even asked for a prorated refund and was denied. I do not need the service and believe that I am due a prorated refund for cancellation of service within 30 days of paying for 6 months.

  Business Response

  Date: 11/27/2023

  Re: BBB Case #********

  Dear Sir or Madam:

  We write in response to the above-referenced complaint.

  The customer, *****************************, enrolled in a ******************** subscription telehealth program on October 13, 2023. Although the terms of the program expressly state that medication cost is not included in the subscription fee, ********************** appears to indicate that he was under the impression that the cost of medication would be included in the program.  
  
  ********************** canceled his subscription on October 20, 2023 and, as a courtesy, was issued a full refund on November 3, 2023.     

  Considering this subscription cancellation and refund, we consider this complaint to be resolved.    

  
  LifeMD
  

  
  

  Customer Answer

  Date: 11/28/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *****************************
  
  
  
   
  
  

• Initial Complaint

  Date:11/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Started w/Life MD approx July 2023, under the impression they were a reputable telemed provider of Ozempic. I'd already been on this class of meds in another state but moved beyond that provider's licensing. In the first month w/Life MD, I experienced problematic communication and app issues. Specifically, there's a lengthy gap (3 to 5 days) between asking a question and getting support. W/this drug sometimes causing harmful side effects, that was the 1st red flag -- not getting support in a possible crisis or to prevent one. The 2nd issue was coming on board for "Ozempic," then being sold their only option, "compounded semaglutide." Big quality difference (bait/switch) and -- from my own exp now, results. 3rd red flag was not receiving meds on time, before prior prescription runs out. I don't think it is good for the body (mine) to go off/on/off/on any course of medication. I had a visit on Aug 31 with the provider, then sent multiple communications before the refill was sent to the pharmacy on Sept 4. It was filled Sept 6, then takes "10 to 14 days" to arrive...not reliable for meds consistency. I voiced these concerns and no one cared to answer for days, then acting like it was "no big deal." By Sept 11, 2023, I had enough and canceled my membership and deleted the app from my phone. The app quality was a whole other issue. I thought it officially over. Oct 31, they tried to charge my debit card $385. I rec'd an email saying my card failed. That account had a substantial deposit later that day, so I turned the card off to block all charges until I could reach Life MD. I called them 4 times and sent about 8 messages that were all unanswered during this timeframe, through the next day (today). I went onto their .com and AGAIN cancelled membership. They never communicated and attempted 2 of my cards again. The debit went through on Nov 1. Still no communication/resolution. I am "from" the medical community. This is not how one conducts patient care reputably!

  Business Response

  Date: 11/26/2023

  Re: BBB Case #********

  Dear Sir or Madam:

  We write in response to the above-referenced complaint.

  The customer, ***********************, enrolled in a ******************** subscription telehealth program on July 31, 2023. The first three months of the program (August, September, October) were provided to ************ at the introductory price of $193.50, which was 50% off the full subscription price of $387.00.  ************ thereafter met virtually with a LifeMD affiliated telehealth provider and received two shipments of medication. 

  The customers subscription renewed for an additional three month term on October 31, 2023 at the full price of $387.00, as the 50% off introductory pricing had ended. ************ indicates that prior to her subscription renewal, during the month of September she attempted to cancel her membership, which she thought she had successfully done until the Company made attempts to charge her card for the subscriptions renewal. 

  ************ subscription has now been canceled. Because LifeMD acknowledges ************ frustration with her customer experience, she was also issued a refund of $387.00 on November 5, 2023. Considering this subscription cancellation and refund, we consider this complaint to be resolved.    

  LifeMD
  

• Initial Complaint

  Date:11/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sept 26 2023 ****** Services related to semaglutide.I paid the fee, a doctor called me to in-take. Said I was not a candidate, that I was not considered obese enough, offered Metformin which is something different, its a pill and known to not be as effective. I declined, and she stated she would then submit my information to customer service for a refund. I thanked her and that was it. The next week I began receiving calls again from LifeMD asking to schedule with a doctor, as if I hadnt already spoken to one and was declined services. I told them each time that I was declined services and the semaglutide, and they said they would follow up. Until the last woman that called and tried setting me up an appointment again. I got frustrated and reminded her the same info and she told me that I could not receive a refund because I wasnt a fit. She said the service is non refundable even if I dont get the medicine. She said she would submit a request of my concern but there would be no way for me to follow-up. Given my experience thus far I have no faith anyone will review my issue or call me back.

  Business Response

  Date: 11/26/2023

  Re:  BBB Case #********

  Dear Sir or Madam:

  We write in response to the above-referenced complaint.

  The customer, *************, enrolled in a ******************** subscription telehealth program on September 26, 2023. ************ thereafter met virtually with a LifeMD affiliated telehealth provider on October 9, 2023, wherein she was informed that she was not a candidate for the particular type of medication she was seeking, and was offered an alternative medication.

  ************ was not interested in receiving an alternate medication and decided to cancel her telehealth program subscription.  As a courtesy, she was issued a full refund on November 3, 2023.     

  Considering this subscription cancellation and refund, we consider this complaint to be resolved. 
  

  LifeMD