Complaints

This profile includes complaints for LifeMD, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  LifeMD, Inc.

  236 5th Ave Ste 400 New York, NY 10001-7606

  
• 

  LifeMD, Inc.

  7453 Empire Dr. Suite 200 Florence, KY 41042-2943

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a subscription for a sleep aid called ********* on 9/16. I decided to cancel because I found out it would most likely interact with the current medications I am taking. She refused to issue me a refund because I didn't contact them within 24 hours. I did send an email on 9/17 stating that I wanted to cancel and receive a refund.

  Business Response

  Date: 10/12/2023

  Re:  BBB Case # ********
  
  Dear Sir or Madam:
  
  We write in response to the above-referenced complaint.
  
  The customer, ***********************, ordered a prescription drug product from LifeMD on September 16, 2023, following authorization from an affiliated medical provider. When making this order, **************** affirmatively agreed to LifeMDs Terms and Conditions, which expressly state that prescription drug products are not eligible for return or refund.  
  
  On September 20, 2023, **************** called requesting to cancel her subscription and seeking a refund. Because this request was received before the customers prescription product shipped, we have canceled her subscription and, as a courtesy, issued a refund for the full purchase price.  
  
  Considering this subscription cancellation and full refund, we consider this complaint to be closed.    
  
  LifeMD

• Initial Complaint

  Date:09/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I regret ever giving this business any of my time and money. They advertise weight management programs with Ozempic medication. The advertising is incredibly misleading because to the consumer it appears that the money you spend covers the virtual doctor visit and the medication. After having one virtual meeting with someone who did seem happy to help me or knowledgeable about the program, I was told that I would NOT be covered through my insurance for the Ozempic after I had told them what pharmacy I would be using and answered a multitude of screening questions for a medication. I had called after the disappointing 3 minute "meeting" and was told I could only get a third of my money back and that was no billing manager in the building. I was told I would be called back in the morning, and I have not been called back and it is now the next day. All I want is my money back and they couldn't even handle a simple request from a extremely dissatisfied customer. I will be sure to steer clear of this company and let my friends and family know as well that the staff appears to be unknowledgeable, not helpful, and worst of all, not willing to do the right thing when it comes to providing quality service. All I had was a short virtual call, no labs, no medication, no anything else. I should not have my money kept away from me after getting 3 minutes of service. It is ridiculous the practices this company thinks makes sense, please to anyone reading this avoid this company at all costs and seek out a traditional doctor to receive medication and referrals.

  Business Response

  Date: 10/12/2023

  Re:  BBB Case # ********
  
  Dear Sir or Madam:
  
  We write in response to the above-referenced complaint.
  
  The customer, ***********************, signed up for a ******************** subscription telehealth program, and had a virtual visit with an affiliated medical provider on September 18, 2023. Although the terms of the program expressly state that medication cost is not included in the subscription fee, **************** indicates he was under the impression that the cost of medication would be included in the program. 
  
  Because the customer was under the mistaken belief that medication cost was included, his subscription has been canceled and he has been issued a refund in full.     
  
  Considering this subscription cancellation and refund, we consider this complaint to be closed.    
  
  LifeMD

• Initial Complaint

  Date:08/31/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction showed on my bank account was Saturday 26, 2023. I never finished my order as I didnt like the fine print. So I never confirmed payment. Now all of a sudden they took it out of my bank account!

  Business Response

  Date: 09/26/2023

  Re:  BBB Case # ********
  
  Dear Sir or Madam:
  
  We write in response to the above-referenced complaint.
  
  The customer, *******************************, first ordered a prescription drug product from LifeMD on August 26, 2023. In submitting her order, the customer affirmatively consented to ********************* terms and conditions, which indicate that prescription products are non-refundable.
  
  The customer thereafter received the following emails from LifeMD:
  
         an order confirmation email on August 26, 2023;
         an email confirming that the product had shipped on August 28, 2023;
         two separate email updates regarding the shipping status of her order on August 29, 2023;
         a confirmation that her product had been delivered on August 30, 2023. 
  
  Also on August 30, 2023, ****************** contacted LifeMD indicating she did not realize she had placed the order and wished to cancel her account. *** ******** subscription was canceled that day, and she will not incur any further recurring charges.
  
  Nonetheless, because the customers initial prescription product order was affirmatively requested, shipped, and delivered in accordance with the order she placed, her initial order will not be refunded.
  
  Considering the prompt cancellation of the customers subscription at the time of her request and the fulfillment of her initial order, we consider this complaint resolved.
  
  LifeMD

• Initial Complaint

  Date:08/31/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I subscribed for an eight month plan for weight loss with the impression it included medication. After completing thebform and payment, reaxhed out to confirm it included medication.Was told no at my expense. Web site implied it did. Told ******* I wanted a full refund. Never responed.Several email/ messages later, nothing.No services were jsed and they are ignoring my redund request even though it was made within minutes of my purchase.Buyer beware, they are a scam.

  Business Response

  Date: 09/26/2023

  Re:  BBB Case # ********
  
  Dear Sir or Madam:
  
  We write in response to the above-referenced complaint.
  
  The customer, *************************, signed up for a ******************** subscription program on August 29, 2023. Although the terms of the program expressly state that medication cost is not included in the subscription fee, ****************** indicates he was under the impression that the cost of medication would be included in the program. 
  
  Because the customer was under the mistaken belief that medication cost was included, his account was canceled on August 30, 2023, and he was issued a refund in full.    
  
  Considering this subscription cancellation and refund, we consider this complaint to be closed.    
  
  LifeMD

• Initial Complaint

  Date:08/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This service is a terrible. There's absolutely no way to get in touch with a provider or the support team. The support team blames the provider and the provider will blame the support team. There are no phone numbers to reach any customer support, so you have to rely on messages through their app that are blatantly ignored. For some additional context, after my first consultation my provider said that LifeMD would be in touch within 24 hours to review my insurance and the write me a prescription. A week went by with no contact. I reached out to LifeMD/support through their app and didn't receive any response for several days. My only option was to book another appointment with the same provider. Only then was I able to get her to write me a prescription live. Fast forward to the next month. I set an appointment up a few days ahead of when I needed a refill. My provider wrote me a prescription once again, but CVS rejected it since she wrote in the wrong dosage. CVS tried to reach out to her for a week with no success. My only option, once again, was to set up a new appointment since my messages were once again being ignored (as were CVS' messages). Upon speaking with my provider, she blamed LifeMDs technology for not receiving the messages and whined about her personal life as to why she couldn't respond to CVS. I would like to seek a refund in full, but go figure, I can't get in touch with anyone.

  Business Response

  Date: 09/16/2023

  Re:  BBB Case # ********
  
  Dear Sir or Madam:
  
  We write in response to the above-referenced complaint.
  
  The customer, *****************************, signed up for a LifeMD subscription program on July 2, 2023, and thereafter met virtually with a telehealth provider on July 5, 2023, July 12, 2023, August 16, 2023, and August 23, 2023.
  
  Following his August 23, 2023 visit, ****************** expressed frustrations with his experience as a LifeMD customer, complaining of difficulties receiving timely responses to certain follow-up communications he sent after a previous telehealth appointment. Pursuant to Mr. ******** request, his subscription was canceled that day.
  
  Although ****************** received the services of a LifeMD affiliated healthcare provider on multiple occasions, LifeMD acknowledges his frustration with his customer experience, and has therefore issued a refund for his subscription costs in the amount of $193.50, which refund was issued on August 29, 2023.
  
  Considering this subscription cancellation and refund, we consider this complaint to be closed.    
  
  LifeMD
  
  
  

• Initial Complaint

  Date:08/21/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is *************************** and I only just noticed under my bank account there has been a reoccurring charge for $15 being deducted (8/4, 7/6, 6/6, 5/4 and so forth) through LifeMD despite their being no services that were ever agreed to or authorized. I am I submitted a message to the company requesting a refund of whatever charges were taken/being taken from my account and that I havent been aware of or agreeable to as well as wanting to assure no further charges occur going forward. I have still not heard back or been refunded. Im further concerned now seeing other complaints as recent as July with a similar issue regarding these fraudulent charges.

  Business Response

  Date: 09/14/2023

  Re:  BBB Case #********
  
  Dear Sir or Madam:
  
  We write in response to the above-referenced complaint.
  
  The customer, ***************************, affirmatively agreed to enrollment in a monthly telehealth subscription plan on April 4, 2023. On that date, she met with a LifeMD affiliate medical provider and received a prescription. Pursuant to her subscription membership, ****************** was thereafter granted access to ongoing LifeMD telehealth services during the subsequent months, for which she was charged $15.00/month, and LifeMD affiliated clinicians were made available to her during that time for booking an appointment, if she so chose. The subscription pricing and enrollment were clearly disclosed to ****************** when she affirmatively consented to the same on April 4, 2023.    
  
  Notwithstanding the foregoing, as a courtesy, we have refunded *** ******** subscription costs incurred from May 4, 2023 onward (a total of $60.00). We have also canceled her subscription, and she will no longer incur recurring monthly charges. 
  
  Considering this cancellation and refund, we consider this complaint to be closed.    
  
  LifeMD

• Initial Complaint

  Date:08/15/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have sleep problems. LifeMD sent me Ramelteon. It does nothing. *** tried contacting them to cancel order as it is being refilled every month without my permission but they say they dont recognize my email. Well I used the same email to order, so whats the deal?

  Business Response

  Date: 09/08/2023

  Re:  BBB Case #********
  
  Dear Sir or Madam:
  
  We write in response to the above-referenced complaint.
  
  The customer, ******************* *****, first ordered a prescription drug product from LifeMD on May 14, 2023, following authorization from an affiliated medical provider. When making this order, ************** affirmatively agreed to enrollment in a subscription program, which included monthly renewal orders. Pursuant to the subscription program to which ************** agreed, LifeMD billed him for renewal orders that shipped on June 17, 2023, and July 21, 2023, respectively. He was also rebilled on August 25, 2023, for his August monthly order. In his complaint, dated August 15, 2023, ************** indicates he had tried contacting LifeMD to cancel his order. Our records, however, show no record of any calls from the customers phone number within the past ***************************************************************** the customers member portal indicating that he wished to cancel his subscription.  
  
  Pursuant to **************** complaint, we have now canceled his subscription and refunded the $120.00 that was charged to his account on August 25, 2023. Refunds are typically processed in 7 to 10 business days.  
  
  Considering this cancellation and refund, we consider this complaint to be closed.    
  
  LifeMD

• Initial Complaint

  Date:08/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company keeps charging me even though I have asked them to cancel. It is through my flexible spending account on my health insurance and trying to cancel that card would cause problems with medical. I would like for them to reimburse me for the last charge and cancel again they keep charging me for a refills, and have no way to cancel it on the website or through the patient portal. I have reached out to them. This is my last attempt

  Business Response

  Date: 08/29/2023

  Re:  BBB Case # ********
  
  Dear Sir or Madam:
  
  We write in response to the above-referenced complaint.
  
  The customer, *************************, ordered a prescription drug product from LifeMD on June 14, 2023, following authorization from an affiliated medical provider. When placing this order, **************** affirmatively agreed to enrollment in a subscription program, which included renewed orders on a monthly basis. On July 21, 2023, **************** was charged $120.00 for her recurring monthly order.  A search of our records, however, confirms that **************** attempted to contact LifeMD on July 16, 2023, with a request to cancel her subscription.  We have therefore initiated a refund of the $120.00 that **************** was charged on July 21, 2023.  Refunds typically process within 7 to 10 business days. We have also canceled *** ******* subscription in accordance with her request.
  
  Considering this cancellation and refund, we consider this complaint to be closed.    
  
  LifeMD

• Initial Complaint

  Date:07/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ORDERED A TWO MONTHS SUPPLY OF. THE **** RAMELTEON.It was received, now I was ent a second bottle of two months supply again. As soon as I saw the took the money from PayPal I called Lifemed. They said I cant get my money back even though I only made one order and were very dismissive, I ordered a two mont prescription and they sent me 60 pills as prescribed one pill a night, that equals two months. They said I ordered two months which is correct -not 4 months but they said basically too bad. I told them I would not accept the shipment but they already took the money. I deleted all information and access to payp[al but want a refund from them. Thank you for your help

  Business Response

  Date: 08/14/2023

  Re:  BBB Case #********
  
  Dear Sir or Madam:
  
  We write in response to the above-referenced complaint.
  
  The customer, *************************, first ordered a prescription drug product from LifeMD on May 7, 2023, following authorization from an affiliated medical provider. When making this order, ****************** affirmatively agreed to enrollment in a subscription program which included renewed orders every two months. Pursuant to the subscription program to which ****************** agreed, she was billed for a second order on July 15, 2023. On July 20, 2023, ****************** called to indicate that she did not want the second order of her medication and wanted to return it. ****************** was advised that prescription products cannot be returned under the companys terms and conditions, and are non-refundable, but that her subscription would be cancelled that day per her request.
  
  Although LifeMDs terms specifically indicate that prescription products are non-refundable, the company, as a courtesy, is refunding the costs of *** ******** second order. Refunds are typically processed in 7 to 10 business days.
  
  Considering this cancellation and refund, we consider this complaint to be closed.    
  
  LifeMD

• Initial Complaint

  Date:07/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $200 for a LifeMD membership on June 27, 2023. They claim to do online Telehealth to help you get a weigh loss medication approved by insurance, prescribed and administered. After doing my first appointment telehealth my provider stated I was a candidate and to move forward with a blood draw at a local lab and the benefits department will follow up with authorization. She stated that I needed to not just upload my insurance card on file but also my prescription card front and back. After the appointment I immediately uploaded my RX card and on the 29th I did my blood draw that would be sent directly LifeMD. After waiting two weeks I checked back in to see what they found out about coverage. I was told nothing was covered. I contacted my insurance and they stated that yes there was a lot of cover for many different weight loss medications that I was seeking. I message LifeMD to let them know that yes I did have coverage try this **** number. My provided first prescribed a med that was back ordered for 2.5 months. I was told this by another LifeMD provider. LifeMD clearly stated on their website that they offer 100% satisfaction or your money back. After waiting over 3 weeks and getting absolutely no where I decided to message LifeMD and ask for my money back. Once I asked for my money back I was told since I spoke with a provider I cannot get a refund. I spoke with a provider and was prescribed something that *** never be back in stock in the near future. I have called minimum of 3 times and wait times exceed 10 minutes each time. There is nothing posted on days and time that they are open. I reached after hours mid day on a Friday. The last message that I received I was told they they no longer do preauthorizations. This is false advertisement and I did not get what I signed up for.

  Business Response

  Date: 08/11/2023

  Re:  BBB Case #********
  
  Dear Sir or Madam:
  
  We write in response to the above-referenced complaint.
  
  The customer, ***********************, signed up for a ******************** subscription membership on June 25, 2023. She thereafter met with an affiliated medical provider to discuss treatment options, including available prescription options. The customer correctly notes that the company changed its practices with regard to prior authorization submissions shortly after her subscription began. LifeMD, however, has been transparently working with **************** since that change was made, and continues to provide service to her through her subscription treatment program. Indeed, as recently as August 3, 2023, **************** wrote to LifeMD through her patient portal to authorize payment for a prescription medication that is expected to ship within the next 7 business days. 
  
  Based on the foregoing, we consider this complaint to be resolved. 
  
  LifeMD