Complaints

This profile includes complaints for LifeMD, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  LifeMD, Inc.

  236 5th Ave Ste 400 New York, NY 10001-7606

  
• 

  LifeMD, Inc.

  7453 Empire Dr. Suite 200 Florence, KY 41042-2943

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I enrolled in this medical program to seek help for insomnia . They advertised medication far better and stronger than ****** . This statement is completely false and misleading. I was charged 130 plus for medication that is the equivalent to melatonin. Never spoke to doctor simply filled out questionnaire. These are unsafe practices for prescription drugs . I have asked for my membership to be canceled and all monies refunded .

  Business Response

  Date: 11/12/2023

  Re:  BBB Case #********

  Dear Sir or Madam:
  

  We write in response to the above-referenced complaint.

  The customer, *********************, ordered a prescription drug product from LifeMD on September 12, 2023, following authorization from an affiliated medical provider.  When making this order, ************ affirmatively agreed to enrollment in a subscription program, which included periodic renewal orders. 
  

  In her complaint, ************ characterized the prescription she received as equivalent to melatonin. We respectfully disagree. ************ further claims that because her clinical evaluation was conducted asynchronously, her script was filled via an unsafe practice. Again, we disagree. Asynchronous telehealth visits are a *************** practice, and patients of LifeMDs ************************ receive a dynamic clinical evaluation that carefully considers the individual case and needs of each patient. 

  Unfortunately, ************ apparently did not experience the results she hoped for with this prescription product. As a courtesy, on November 3, 2023, prior to being charged for any renewal order, ************ was issued a full refund and her subscription was canceled.   

  Considering this subscription cancellation and refund, we consider this complaint to be resolved.    
  

  LifeMD
  

  
  

• Initial Complaint

  Date:10/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A couple of months ago I reached out and made an appointment with an online doctor for weight management. She met with me for about 10 minutes, got my medical history, & told me she would follow up with me once she spoke with her superiors; she told me it would be within the week. I week came and went with no contact. I gave her another week then reached out, only to receive a reply from a robot that said I needed to make another appointment. I told them I didnt need an appointment, I simply wanted my doctor to respond. I reached out once more to no avail, so I assumed my case was closed and that I would not be receiving services or medication from them. For this, I paid $190. I cut my losses. Then, this past week, I was charged nearly $400 for a membership service I didnt even realize I was signed up for when I made the initial visit. I proceeded to call the billing department who I thought would help me, but no. They were stubborn, rude, & compared this to a light fee (electric bill). I got quite frustrated and angry because they had essentially charged me nearly $600 for a 10 minute zoom call with no medical prescription, follow up, nor even a reply. This company is criminal. I have asked for a manager to call & sent an email asking for the same. I have disputed the charges with my credit card company since I didnt not receive any services at all.

  Business Response

  Date: 11/12/2023

  Re:  BBB Case # ********
  
  Dear Sir or Madam:
  
  We write in response to the above-referenced complaint.
  
  The customer, *********************, signed up for a ******************** subscription telehealth program on July 17, 2023, and met with a provider on July 19, 2023.  At the time of her enrollment in the program, the customer affirmatively consented to enrollment in subscription program at a 50% discounted cost of $193.50 for her first three months, to be rebilled at the full cost of $387 for the following three months.
  
  It appears there may have been a miscommunication between this customer and ********************* affiliated medical provider. Although the customer claims she expected the provider to follow-up with her, the providers notes indicate that the customer was instructed to take further actions with her primary care physician before proceeding with the next steps in her telehealth program. Recently, the customers subscription renewed at the full cost of $387 for three months, which accounts for charges of which she complains.  
  
  The customers account has now been canceled. As a courtesy, due to the misunderstanding referenced above, the customer was refunded in full on November 3, 2023.   
  
  Considering this subscription cancellation and refund, we consider this complaint to be resolved.     
  
  LifeMD

• Initial Complaint

  Date:10/19/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was looking for a weight loss program that included medication. Lifemd advertised one month service of medication and support for ******. I went to sign up. As I was signing up, they offered a 3 month and 6 month plan at a reduced rate. The 6 month plan was ******. This seemed like a great deal to pay up front because it equated to several months free. I agreed, made an appointment with a provider and paid. I received a text to download the app. I downloaded the app and it was a general medical app, no weight loss. I had no appointment with a provider and the medication was not included. I reached out immediately and requested to cancel. I heard nothing. I reached out 3 times requesting to cancel and money back with no response. They advertised a service and product and switched it once money was provided. They are a bait and switch. And they do not respond to emails like they claim. I want a refund of ****** since I attempted to cancel immediately and they will not respond.

  Business Response

  Date: 11/12/2023

  Re: BBB Case # ********
  
  Dear Sir or Madam:
  
  We write in response to the above-referenced complaint.
  
  The customer, *******************, enrolled in a monthly telehealth subscription program on October 3, 2023. Upon her enrollment, ************ affirmatively consented to the program terms, where it was clearly disclosed to her that the cost of medication was not included in the program.
  
  On October 11, 2023, ************ was scheduled for her first telehealth consult, which she failed to attend.
  
  Based on her complaint, it appears the customer misunderstood what is included in the subscription program price at the time of enrollment. Accordingly, as a courtesy, ************ was issued a full refund on November 3, 2023. Given the issuance of a full refund, we consider this complaint resolved.
  
  LifeMD

• Initial Complaint

  Date:10/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10/6/2023 - Filled out advertisement that offered a "weight loss program" but once I spoke to a representative they said that it didn't include the actual weight loss medications. I asked for them to cancel and refund the amount per their terms and conditions I should be elgible for a refund since I asked to cancel right away. I've called several times, and they state they are waiting to get "approval" to complete the refund.

  Business Response

  Date: 11/12/2023

  Re: BBB Case #********

  Dear Sir or Madam:

  We write in response to the above-referenced complaint.

  The customer, ***************************, enrolled in a monthly telehealth subscription program on October 4, 2023. Upon her enrollment, ******************** affirmatively consented to the program terms, where it was clearly disclosed that the cost of medication was not included in the program. Thereafter, in a conversation with a LifeMD representative, ******************** was again advised that the cost of medication was not included in her subscription, and she decided to cancel. 

  In her complaint, the customer states that she misunderstood what is included in the subscription program price at the time of enrollment. Accordingly, as a courtesy, ******************** was issued a full refund on October 19, 2023.

  Given the issuance of a full refund, we consider this complaint resolved.

  LifeMD
  

  
  

• Initial Complaint

  Date:10/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In July I started a weight loss program with Life MD. In September after having horrible side effects I decided to discontinue the medication. I did not make another appointment to continue the medication. My account was charged double the prior month 10 days AFTER my prescription was scheduled to be refilled. They couldnt ship me the prescription without me setting an appointment but they did withdraw the money from my account. I have called in numerous times to inquire about my refund and my card being charged with out consent but I just keep being told that someone will call me back. I contacted my bank today to deal with it since they have no type of customer service support.

  Business Response

  Date: 11/03/2023

  Re: BBB Case #********

  Dear Sir or Madam:

  We write in response to the above-referenced complaint.

  The customer, *********************, enrolled in a ******************** telehealth plan on July 7, 2023 following authorization from an affiliated medical provider. The first three months (July, August, September) of the plan were provided to ************** at the price of $193.50, 50% off the full price of $387.00.   ************** was seen by a medical provider twice and received two shipments of medication. Her subscription renewed on October 7, 2023 at the full price of $387.00. She called LifeMD on October 9, 2023 to cancel her prescription plan and was refunded $387.00 on October 18, 2023.

  Considering this subscription cancellation and refund, we consider this complaint to be closed.    
  
  LifeMD
  

  
  

• Initial Complaint

  Date:10/16/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My insurance declined the medication so I asked for a refund and they've ignored my requests. My wife and I spent $600 ($300/ea) for 10-minure consult (that they were late to) and I kindly just asked for my money back since I can't use their services. No response for two weeks now. Really disappointed.

  Business Response

  Date: 11/07/2023

  Re:  BBB Case #********

  Dear Sir or Madam:

  We write in response to the above-referenced complaint.

  The customers, ********* and ***************************, enrolled in a LifeMD telehealth program  and paid $290.25 each ($585.50) for the service. *************************** notified LifeMD on October 10, 2023 that her insurance provider would not approve reimbursement of a particular medication accessible through the program and  therefore requested a full refund. **************** followed up on her refund request status on October 13, 2023.  

  On October 17, 2023, LifeMD issued ********* and *************************** a refund in the amount of $290.25 each ($585.50).  

  Considering the issuance of a full refund for both customers, we consider this complaint to be closed.    
  
  LifeMD
  

  
  

  Customer Answer

  Date: 11/08/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *******************************
  
  
  
   
  
  

• Initial Complaint

  Date:10/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good luck ever getting your messages answered in a timely manner or at all. They also did not properly explain the membership charged, which by the way, I had no clue I was even signing up for. I was under the impression, from what they explained, that there is an initial consultation fee to talk to the doctor and then the monthly medication cost. Apparently the membership is for all the "continued support and messaging capabilities", which again, you can never get a hold of them. This is how my problem began. I noticed that they were charging me $387 instead of the $122 I had been paying for the medication. I didn't understand why it went up so much, so I reached out via the app on the 6th to get clarification. No response. I see they tried to withdraw the money again, so I messaged again. I was planning on canceling anyway because some things had come up for me budget wise and because of their lack of communication within the app. Finally on the 10th, I got a message to call them about my billing issue, which I got no notification for in my email or app so I happened to see it by chance on the 12th, which is when they successfully withdrew the $387.00. I called and explained that I had been trying to get a hold of someone to both understand the charge and to cancel my service. They said that they couldn't refund me "because of the type of plan I had", whatever that means, but that they would cancel my subscription. They said that the reason for no refund is that I had already used the services up, which makes no sense considering they had taken the money out that day and that that payment gave me access to the membership until January. If you JUST charged me, how have I used up the services within hours. Also, I asked if I had received a response day of or even the day after my initial message, would they have refunded me and they said "yes". I asked again why they couldn't refund it then. I was given no real answer, just that's they'd look into it. I doubt that.

  Business Response

  Date: 11/07/2023

  Re: BBB Case #********

  Dear Sir or Madam:

  We write in response to the above-referenced complaint.

  The customer, *******************************, enrolled in a ******************** subscription telehealth program on July 4, 2023. The first three months (July, August, September) of the program were provided to ********************** at the introductory price of $193.50, 50% off the full price of $387.00.  

  ********************** thereafter met virtually with a LifeMD affiliated telehealth provider and received two shipments of medication, which she paid for separately at a price of$120.75 for each order. The subscription terms, to which ********************** affirmatively consented, specifically stated that medication costs are not included in the program subscription fees.  

  The customers subscription renewed on October 4, 2023 at the full price of $387.00, as the 50% off introductory price had ended.  ********************** called LifeMD on October 12, 2023 to cancel her subscription, and was issued a refund of $387.00 on October 16, 2023.

  Considering this subscription cancellation and refund, we consider this complaint to be closed.    
  
  LifeMD
  

  
  

• Initial Complaint

  Date:10/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a sleep medication from this company a couple of months ago. Rameltron.......I have not received anything from this company, despite a credit card bill. Can you possibly obtain a refund for me?Thank you *************************

  Business Response

  Date: 11/02/2023

  Re: BBB Case #********

  Dear Sir or Madam:

  We write in response to the above-referenced complaint.

  The customer, ***** ********, ordered a prescription drug product from LifeMD on August 27, 2023, following authorization from an affiliated medical provider. However, the provider sent a follow up question to ****************** through her patient portal, to which she never responded.  The prescription never shipped as it was placed on hold pending a response to the providers question.  

  Because the product never shipped and the customer has since requested a refund, Ms. ******** was refunded in full on October 17, 2023.

  Given the issuance of a full refund, we consider this complaint resolved.

  LifeMD
  

  
  

• Initial Complaint

  Date:10/06/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am being charged for a recurring subscription to a prescription drug Ramelteon 8mg which I am unable to cancel on their website. The website links to a support page that does not work, so I have already e-mailed them as of August 2023 to cancel the subscription and again on October 10, 2023.I would like this subscription cancelled and my name, address, and account removed from their website.

  Business Response

  Date: 10/30/2023

  Re: BBB Case #********
  
  Dear Sir or Madam:
  
  We write in response to the above-referenced complaint.
  
  The customer, *****************, first ordered a prescription drug product from LifeMD on July 7, 2023, following authorization from an affiliated medical provider. When placing that order, ********** affirmatively agreed to enroll in a recurring subscription program, which resulted in another order being placed on October 1, 2023. 
  
  On October 6, 2023, ********** called customer support to request cancellation of his subscription account. During the call, ********** indicated he had previously requested cancellation of his account via email in August. The call center representative, however, was unable to locate any record of the customers previous email request. We apologize that ************ August attempt to cancel his account via email was unsuccessful.     
  
  Following the call of October 6, 2023, the customers October prescription order was immediately placed on hold and his account was canceled pursuant to his request. The customer therefore did not incur any recurring charges after his initial July 7, 2023, order.
  
  Because the customers account has been successfully canceled in accordance with his request, and is not incurring any further charges, we consider this complaint resolved.
  
  LifeMD

• Initial Complaint

  Date:09/25/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 15, 2023 thats the approximate date I received an email from PayPal saying that I had a charge for $173.40 from this life med company. I contacted the company the following day or so and told them that I did not make this charge. I did not authorize this charge and I wanted an immediate refund. I did not get the name of the person I spoke to, but they were supposed to be from Billing and she said Ill have to speak with my manager, and then she connected me with a man who did not identify himself and I told him that this was not my charge, and I wanted an immediate refund. When I went to their website I discovered that according to them you are supposed to have a doctors visit before they issue a medication out to you which I never ordered and was charged $173.40 I never received it, and I never spoke with a doctor. They claimed that dont worry, and that I have to speak with a doctor before I receive any medication and that I will not be charged until I speak with a Dr. again which I never did. I told him that I have already been charged thats why Im calling. When I finally spoke to a man that supposedly was to be in the billing department he told me no youre not getting a refund just like that and here I am stuck with $173.40 which I did not authorize I did not order, and I have not received. I contacted PayPal they said dont worry because youre not gonna be charged anymore I said, but what about what Ive already been charged they said that would have to go through my credit card company. I have tried in every way to resolve this. I contacted my credit card company and they said that the only information that was supplied to them was absolutely nothing and they didnt supply anything to PayPal either. I never spoke with a doctor. I never received any items which I wasnt expecting to receive because I never ordered and never wanted but yet they refuse to refund my money.

  Business Response

  Date: 10/19/2023

  Re:  BBB Case # ********
  
  Dear Sir or Madam:
  
  We write in response to the above-referenced complaint.
  
  Company records indicate that the customer, *************************, ordered a prescription drug product from LifeMD on July 15, 2023. Shortly after the order, the customers account was flagged as missing information after the affiliated clinician reviewing the order requested certain additional information from the customer, and the customer did not respond. Accordingly, the prescription product could not ship until the missing information was provided.
  
  In August, prior to the filing of this complaint, our third-party payment processing system informed us that ************** disputed this charge directly via a chargeback request (either to Paypal or to the bank or card issuer associated with her PayPal account). 
  
  On August 13, 2023, ************** was refunded for the amount of her purchase via chargeback settlement. 
  
  Because the customer has already been refunded via chargeback settlement, we consider this complaint resolved.
  
  LifeMD