Complaints

This profile includes complaints for LifeMD, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  LifeMD, Inc.

  236 5th Ave Ste 400 New York, NY 10001-7606

  
• 

  LifeMD, Inc.

  7453 Empire Dr. Suite 200 Florence, KY 41042-2943

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  If you have nothing bettet to do with your time other than contact Life MD than this program is for you. Beginning with my first prescription I had issues trying to actually get my prescription. The ** said she said she sent my initial script in and my pharmacy said she didn't. It took a week of emails and calls before she submitted it. I had my labs done and paid for them and LifeMD says they don't have them. I requested a refill 10 days before I would run out and again over a week of calling and messaging. I had one 5 minute online appointment with an NP literally I am just paying them a monthly fee to get a prescription and every month it's a fight!!! Do not go with this company!

  Business Response

  Date: 05/15/2025

  Re: BBB Case # ******** 

  Dear *** or Madam: 

  We write in response to the above-referenced complaint. 

  The customer, Jillanee ********* enrolled in a monthly LifeMD telehealth subscription program on February 28, 2025.

  Thereafter, on March 6, 2025, *** ******** met with a LifeMD affiliated ********** provider and was prescribed medication, which was paid for separately. We have reviewed the account and can confirm that Prior Authorization was approved for the medication prescription on March 6, 2025 and the prescription was sent to *** ********* pharmacy of choice. 
  

  On March 11, 2025, *** ******** notified LifeMD that the pharmacy had not received the prescription. The prescription refill was resent to the pharmacy on March 18, 2025.
  

  On April 4, 2025, *** ******** inquired about the refill status of her medication. On April 8, 2025, *** ******** was advised that the refill request was sent to her pharmacy that day. 
  

  On May 9, 2025, the LifeMD Patient Relations team spoke with *** ********* and *** ******** stated that she did not need any further assistance. 
  

  Given the fulfillment of the medication, we consider this complaint resolved. 
  

  LifeMD
  

  
  

• Initial Complaint

  Date:04/30/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I looked online for medication and their advertisement come up in my search inquiry. It stated the medication I was looking for along with prices for 3 and 1 month plans. Only until after purchasing the 1 month plan with my credit card it becomes clear that monthly plan does not include the cost of medication because it stated that it needed my insurance information to be quoted the cost of medication ******. I already stated in the pre qualifying questionnaire that I did not have insurance. So apparently the fee for the monthly plans is only for telemed services and not medication costs. This is extremely misleading. I purchased the plan 04/29/2024 and canceled immediately the same day.

  Business Response

  Date: 05/09/2025

  Re: BBB Case #********
  
  Dear *** or Madam:
  
  We write in response to the above-referenced complaint.
  
  The customer, Sisilia ****, enrolled in a ******************** subscription telehealth program on April 30, 2025. The subscription terms, to which *** **** affirmatively consented, specifically stated that medication costs are not included in the program subscription fees. 
  
  On April 30, 2025, *** **** contacted LifeMD and requested a refund and cancellation of her subscription as he/she was under the impression that the cost of medication would be included in the program.
  
  Because the customer was under the mistaken belief that medication cost was included in the program, his/her subscription was canceled, and she was issued a full refund on May 2, 2025.  
  
  Given the refund and cancellation, we consider this complaint resolved.
  
  LifeMD

  Customer Answer

  Date: 05/18/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******* ****
  
  
  
   
  
  

• Initial Complaint

  Date:04/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/13 I asked what I needed to renew my prescription. I was told I dont need an appointment and to just do a survey. I did the survey. After not seeing a prescription being sent I messaged again. Person in the app told me not to worry I am on schedule for a refill. Still no refill so I ask again. I am then told I DO need an appointment with a physician. I make appointment and the physician tells me I pay the pharmacy. I still dont receive anything from the pharmacy so I call and they said I pay them. Then I get a message from lifeMD that my payment didnt go through. I call to ask because I am now confused on who to pay. Person on the phone says I pay lifeMD and they pay the pharmacy. Then she says my payment isnt going through and theres an internal issue and will ask IT for help. I then look at my app and says to update payment. I did and they charge me 3 times for the same prescription. I then get a message from the pharmacy that my prescription isnt being send because there has been no payment made. I call lifeMD and the woman tells me they will pay it and to wait and to talk to a physician for further help. I still have no answers and my prescription isnt paid or sent. Ive been ignored many times on the app for answers and also I dont receive any call backs when I ask for on on the toll free line. I was just told today I have an unpaid invoice but I have paid and was actually charged more than I should have. I was short my prescription one week and this is now the second week without the medication. I pay a subscription of over $300 and feel it is a lot of money to be ignored and not helped

  Business Response

  Date: 05/20/2025

  Re: BBB Case # ******** 

  Dear *** or Madam:  

  We write in response to the above-referenced complaint.  

  The customer, ******** ********, enrolled in a recurring three-month LifeMD telehealth subscription program on December 13, 2024. 

  Thereafter, *** ******** had virtual appointments with LifeMD affiliated telehealth providers and was prescribed medication. 

  On April 24, 2025, due to a billing system error, *** ********* payment method on file was charged three separate times in the amount of $170 each charged to the payment method on file for her upcoming refill of medication. All three charges were refunded the same day that the error occurred. 

  Our records also show that on May 8, 2025, *** ******** paused her LifeMD Membership for 90 days.

  Additionally, we apologize for the frustration caused by a delay in the expected medication refills. *** ********** prescription was sent to the wrong pharmacy initially, however on May 11, 2025, the prescription was sent to the proper pharmacy for fulfillment. 

  Given the above clarification, we consider this complaint to be resolved. 

  LifeMD
  

  
  

  Customer Answer

  Date: 05/22/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I want to clarify that I still have not received my medication, and therefore, the issue is not resolved.

  While I understand that the medication may now be in the process of being sent, the fact remains that I have been without it since early April. During this time, I have continued paying for a membership that is supposed to ensure timely care and prescription fulfillment. That has not happened.
  Regardless of when the medication finally arrives, I am requesting that you either:
  Reimburse me for the portion of my membership during which I did not receive the service,
  OR
  Extend my membership free of charge for the equivalent amount of time I went without access to my prescribed medication.
  It is not sufficient to consider this matter resolved simply because a shipment is pending. I am still entitled to fair compensation for the delay and lack of service I experienced.
  I appreciate your attention and look forward to a prompt resolution.

  
  Sincerely,
  
  ******** ********
  
  
  
  
   
  

  Business Response

  Date: 06/09/2025

  Re: BBB Case # ******** 

  Dear *** or Madam:  
  
  We write in response to the above-referenced consumer rejected complaint.  
  
  The customer, ******** ******** has been refunded $510 which covers all medication charges. *** ******* received her medication on May 29, 2025.
  
  As a courtesy, *** ********* LifeMD membership has been extended 2 months at no additional charge for the inconvenience she experienced.
  
  Given the above delivery of medication and 2-month membership extension, we consider this complaint to be resolved. 

  LifeMD

• Initial Complaint

  Date:04/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested the company to change my membership to the free plan they offer. It was received and confirmed by the company. Since that request, they have attempted to charge my card 11 times for the amount of my previous membership. I thankfully canceled the card they were attempting to charge. This is a very deceptive practice.

  Business Response

  Date: 05/20/2025

  Re: BBB Case # ********

  Dear *** or Madam:  

  We write in response to the above-referenced complaint.  

  The customer, ****** ******, signed up for ******************** ***************** Program on March 13, ********************************* 6 month increments. 

  On March 13, 2025, LifeMD attempted to *************** $774 for the ***************** 6 Month Program, but was unsuccessful. 

  On March 16, 2025 *** ****** logged into his account and downgraded his membership to ********* for $0 a month. 

  We apologize for any confusion this may have caused and confirm that *** ****** will not be billed as long as he maintains the $0 ********* and does not resubscribe to the ***************** Program. 

  Given the explanation of billing, we consider this complaint to be resolved. 

  LifeMD

   

  
  

• Initial Complaint

  Date:04/25/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a plan with LifeMD and had my first appointment on 2/14/2025 at which time the provider sent me a lab order to go to ***************** (one of their preferred providers) and have blood drawn. The order stated that they should be billed, since my subscription includes the lab work. However, they restricted their account which resulted in Quest billing me $540.81. When I contacted Quest Diagnostics they indicated that Quest must call them and arrange for payment since the account is restricted.I have called LifeMD support on at least 4 occasions. Per the messages I have sent, LifeMD agreed in February to resolve this issue and assured me it would be resolved. When I call, customer service says they cannot transfer me but they have escalated via helpdesk ticket. No action is taken. I have spoken with ****** who has said *** ****** would call me be (customer service and the Medical Billing Team are separate) but nobody returns calls nor messages sent. I am being threatened with collection by Quest Diagnostics as this bill is now passed due.

  Business Response

  Date: 05/09/2025

  Dear *** or Madam: 
  
  We write in response to the above-referenced complaint. 
  
  We apologize for the inconvenience and delay caused by the billing issue. After extensive review of *** ******* account, we show that a resolution was reached between LifeMD and *** ******* We can confirm that the Lab invoice was paid. A LifeMD *********** personnel has reached out to *** ****** on April 30, 2025 to confirm the invoice has been paid.
  
  *** ****** has acknowledged and accepted the resolution of the invoice being paid.
  
  Given the billing resolution provided, we consider this complaint to be resolved.
  
  LifeMD

  Customer Answer

  Date: 05/14/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******** ******
  
  
  
   
  
  

• Initial Complaint

  Date:04/22/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I inquired into this company a few months ago regarding *****. I didnt sign up for anything but you had to enter a cc# to proceed with obtaining info. I entered my FSA card #. Never had a consult with any of their providers never received any medication. My FSA account is kind of a pain to get into but was in there today and see that I was charged $149 on February 27, 2025. Again Never had a consult with the provider never ordered any medication. I did reach out to them today. Well see if I get a response, but I do expect a full refund.

  Business Response

  Date: 04/29/2025

  Complaint ID: *********

  Dear *** or Madam:  

  We write in response to the above-referenced complaint.  

  The customer, ***** **********, enrolled in a ******************** subscription telehealth program on February 27, 2025, at a cost of $149. At the time of enrollment in the program, the customer affirmatively consented to enrollment in a subscription program.

  Our records show that on April 22, 2025, *** ********** contacted LifeMD to cancel her subscription. *** *********** subscription was cancelled and she was issued a full refund of $149.

  Given the cancellation and refund, we consider this complaint to be resolved. 

  LifeMD
  

  
  

• Initial Complaint

  Date:04/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After this LifeMD took my money on April 3, 2025 they said my medication would be sent. It was not. I cancelled my subscription and attempted to call them multiple times due them saying I couldnt get my medication for weight loss I would have to get another brand which was higher. I locked my card and wish to cancel and delete any and all my information on their website/app. Once I cancelled the subscription I noticed on my card account they tried to charge me again for $149, a minute later. I want my information and account deleted from this ridiculous website and my money back.

  Business Response

  Date: 04/28/2025

  Complaint ID: ********

  Dear *** or Madam: 

  We write in response to the above-referenced complaint. 

  *** ******** signed up for a LifeMD telehealth subscription on April 3, 2025. 

  Thereafter, *** ******** was prescribed medication. On April 8, 2025 *** ******** wrote into the *********** asking when she should expect her medication and was advised "the pharmacy received your prescription on April 3, 2025. It can take ***** business days (not including weekends and holidays) from when your prescription was sent to the pharmacy for them to process your order and ship it to you. As soon as your order is shipped, we will send you the tracking information via email and through your LifeMD patient portal. Please let us know if you have any further questions." 

  On April 15, 2025, 8 business days after the prescription was sent to the pharmacy, *** ******** requested to cancel her subscription. Upon that request, LifeMD removed the *** ********* billing and credit card information from our systems. 

  *** ******** also requested a refund; however a dispute has already been filed with ******************** Once a chargeback request is made, that request must first be adjudicated and resolved through the bank or card issuer. As we are not directly involved in chargeback disputes, we are unable to process a refund until the chargeback request is resolved. 
  This is a control to prevent a double refund. 

  Additionally, LifeMD no longer has any card/banking information on file to refund *** ********* The account has been cancelled, and the banking information has been deleted from our systems at the patient's request. 

  Given the cancellation and customer-initiated chargeback, we consider this complaint to be resolved. 

  LifeMD
  

  
  

• Initial Complaint

  Date:04/16/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 16, 2024 I signed up for a webbased subscription in which I was to have doctor supervised GLP-1 compound medication prescribed. I was to pay $299/month for the consults/medication and on the 16th the physician and I corresponded about me being on ******** but finding it hard to get the name brand at regular pharmacies. He prescribed me their compounded version and this was shipped to my house. I actually never used this medication as my local pharmacy was able to get in the dose on backorder. Flash forward to today, a YEAR later, when I was reviewing my banking statement and noticed a charge for $299. I did a search in my email history and could only locate ONE email from LifeMd and that was my "welcome" email on April 16, 2024 telling me to click on this online portal for access to my account. There was not a single message all year. I went to their website and luckily my apple touchid had remembered the login so I got onto the portal and I saw just one message back May 10, 2024 in response to a question I posed on strength. There were NO emails, NO messages, NO shipments of any meds in the entire last year. There was an icon at the top that said to click to renew my prescription. I called their customer service and explained all this, that I never used the med, I never had gotten any future meds delivered for the entire year, I had zero outreach from my provider to check on my weight loss status, how my meds were affecting me, if I was even taking them (whichI was not), nothing from them at all. I said I should not be charged $299/month for 10 months when I was provided zero medication or service. She basically said it was my fault because I didn't click to renew the prescription tab. They auto billed my checking account every month, never once sending me a notice saying I was charged, never sending me medication, never having a follow up consult, not a single call or email--how can this be my fault? I want a refund for 10 mon.

  Business Response

  Date: 04/29/2025

  Complaint ID: ********

  Dear *** or Madam: 

  We write in response to the above-referenced complaint. 

  The customer, ****** *********, enrolled in a ******************** subscription telehealth program on April 16, 2024, at a cost of $299. At the time of enrollment in the program, the customer affirmatively consented to enrollment in a subscription program, which would include periodic renewals.

  *** ********* had one shipment of medication that was successfully delivered on May 2, 2024. Thereafter *** ********* did not renew any of his prescriptions. 
  On April 15, 2025, *** ********* contacted LifeMD to inquire about charges incurred.   

  After a review of his account, *** ********* has been refunded a total amount of $2691.

  Given the billing resolution and refunds provided, we consider this complaint to be resolved.

  LifeMD
  

  
  

  Customer Answer

  Date: 05/07/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.   They have refunded me the money so I am satisfied with the result.  You can remove my complaint and show it as favorable towards them for taking care of this for me.  
  
  Sincerely,
  
  ****** *********
  
  
  
   
  
  

• Initial Complaint

  Date:04/15/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  LifeMD ads show you can get the GLP-1, for what seemed a reasonable price. You have to register and then pay before you can even make an appointment. Then I find out later that I didn't pay for medicine, I paid for a membership. Made the appointment, got the script, but the "doctor" couldn't tell me anything about cost/delivery, etc. "someone will reach out to you". Someone never did, my card was charged for medication with no consent or review of what I was getting. I did get it, a week later. However, then I noticed it was only 2 weeks worth. $300 for 2 weeks worth! Not even a full month. And of course the website is skimpy and not helpful. I cancelled my membership and basically out $700. I'm not started this medication knowing I can't continue it. When I called them out on this, the response "sorry you cancelled, how about this other plan that costs twice as much and still doesn't include medication?" !!!!????? What? NO.

  Business Response

  Date: 04/29/2025

  Complaint ID: ********

  Dear *** or Madam: 

  We write in response to the above-referenced complaint.

  *** ******* signed up for a LifeMD telehealth subscription on March 26, 2025, at a cost of $335.25. The subscription terms, to which ********** affirmatively consented, specifically stated that medication costs are not included in the program subscription fees. 

  Thereafter, on April 4th and April 7th, *** ******* completed virtual appointments with a LifeMD affiliated ********** provider, during which she was prescribed medications, which we paid for separately at a cost of $300. ***** tracking shows the medication was delivered to *** ******* on April 11, 2025.

  On April 15, 2025, *** ******* contacted LifeMD and requested a refund and cancellation of her subscription as she was under the impression that the cost of medication would be included in the program.

  Because the customer was under the mistaken belief that medication cost was included in the program, her subscription was canceled as requested and a full refund of $635.25 was issued April 24, 2025.  

  Given the refund and cancellation, we consider this complaint resolved.

  LifeMD
  

  
  

• Initial Complaint

  Date:04/11/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 25, 2025, I purchased what was advertised as a 3-month supply of *******. My credit card was immediately charged $335.25, and I was to set up a video consultation with one of the doctors on LifeMD. I set up my appointment for 2:20 PST on 04/09/25, and met with ******* *****, APRN. After verifying my name, date of birth, and email address, she stated that the plan I signed up for did NOT include any medication. It was only for 3 months of virtual visits with the LifeMD staff. Absolutely not what I signed up for, and immediately asked for the **************** phone number *************), as I was going to cancel my plan and request a full refund. ******* stated that she wasn't sure what their marketing team was doing as they had many requests the same as mine ... misrepresentation and customers asking for refunds. The virtual call took about 5-8 minutes with no medical services rendered. I then called customer service at ****** PST and left a message for a call back. At 2:48pm, I received a call from ***** in customer service department (who was great, by the way). He was able to cancel my plan and issue a refund. However, the refund was $48.00 short, as I was being charged for a medical appointment that never occurred ($40) and for the service of them checking with my insurance ($8). He stated he could not do anything about the $48, but asked if he could have a supervisor call me back. Since I had not received a call back, on 04/10/25 at 10:28am PST, I called the customer service department and asked for ******, the supervisor. I spoke with her and she stated that the fact that I kept my appointment and utilized the time of the practitioner, LifeMD was entitled to the payment of $40.00. This is their policy. Period. No case-by-case basis. No listening to the phone call and recognizing that there was no medical discussion at all. I am looking to have the $40.00 for the consultation refunded back to me.

  Business Response

  Date: 04/18/2025

  Complaint ID: ********

  Dear *** or Madam:  

  We write in response to the above-referenced complaint.  

  The customer, ***** *********, enrolled in a three-month LifeMD telehealth subscription program at a cost of $335.25.  The subscription terms, to which *** ********* affirmatively consented, specifically stated that medication costs are not included in the program subscription fees. 

  Thereafter, on April 9, 2024, ************ met virtually with a LifeMD affiliated telehealth provider. During the provider appointment, *** ********* was advised that medication costs are not included in the program fees. 

  Later that same day, *** ********* called LifeMD to cancel her subscription and requested a full refund. The account was successfully cancelled, and *** ********* was refunded $287.25 for her Membership costs. 

  At the time, *** ********* was not refunded for the cost of the Physician visit which she attended on April 9, 2025. 

  LifeMD has done extensive research on the customer's account and can confirm that on April 11, 2025, the physician visit cost of $40 was also refunded. *** ********* has been contacted by our care center staff to confirm the $40 has been refunded. 

  Given the cancellation and refund, we consider this complaint to be resolved. 

  LifeMD

  
  

  Customer Answer

  Date: 04/26/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I have verified our bank account and have not been able to identify the $40.00 refund on 4/11/25. Please send proof of the refund transmission with the last 4 digits of the account number to which the refund was transmitted, including date and timestamp.

  Thank you,

  ***** *********

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** *********
  
  
  
  
   
  

  Business Response

  Date: 04/30/2025

  Response to rejected response Complaint ID: ******** 

  Dear *** or Madam:   

  We write in response to the previously rejected response to the above referenced complaint. 

  Attached is invoice #******** with the details of the refunded amount. 

  LifeMD was paid $335.25 in total by the customer. Having already met with a provider, *** ********* has been issued a partial refund totalling $327.25. There were 2 refunds made to a **** card ending in 1304 in the amounts of $287.25 and $40.00. 

  Given the cancellation and refund, we consider this complaint to be resolved.  

  LifeMD
  

  
  

  Customer Answer

  Date: 05/07/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***** *********