Complaints

This profile includes complaints for LifeMD, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  LifeMD, Inc.

  236 5th Ave Ste 400 New York, NY 10001-7606

  
• 

  LifeMD, Inc.

  7453 Empire Dr. Suite 200 Florence, KY 41042-2943

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/05/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Misleading and false claims

  Business Response

  Date: 11/21/2024

  Re: BBB Case #********
  
  Dear *** or Madam:
  
  We write in response to the above-referenced complaint.
  
  The customer, ***** *********, enrolled in a ******************** subscription telehealth program on March 17, 2024. The subscription terms, to which *** ********* affirmatively consented, specifically stated that medication costs are not included in the program subscription fees. 
  
  On October 31, 2024, *** ********* requested cancellation of his subscription.
  
  *** ********** subscription was cancelled and a full refund of $387 was processed on November 19, 2024. *** ********* should see this reflect within 5-7 business, depending on his banking institution.
  
  Given the full refund and cancellation date, we consider this complaint resolved.
  
  LifeMD

  Customer Answer

  Date: 11/29/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***** *********
  
  
  
   
  
  

• Initial Complaint

  Date:11/05/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/30 I received a charge of ***** on my debit card from LifeMD and I have never ordered or even visited their site.

  Business Response

  Date: 11/13/2024

  Re: BBB Complaint ID #********

  Dear *** or Madam:

  We write in response to the above referenced complaint.

  The customer, ******* ******* made an online purchase for medication with Rex MD on October 30, 2024 in the amount of $78. The order was completed and shipped the same day.
  
  Our records show that *** ****** contacted Rex MD on October 30, 2024 via email about a charge and having never been our our website.
  
  RexMD responded to *** ******* apologizing for the inconvenience experienced. This information was promptly routed to upper management to review the account and process a refund.
  
  On November 11, 2024 RexMD processed a full refund in the amount of $78.
  
  Given the refund provided, we consider this complaint resolved.

  RexMD

• Initial Complaint

  Date:11/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for weight loss treatment with LIFEMD in March 2024. Prior to signing up, I called LIFEMD and spoke with their staff who told me that my medical insurance covers the visit and the treatment. I called ***** and the member services confirmed that both the visits and medication would be covered because I qualified for the treatment. LIFEMD told me to still give them a payment means in case ***** does not cover, which I did. LIFEMD never told me anything about registration fee, and did not provide me with a contract to sign that could authorize them to continue to take money from me when I do not get treatment from them. I started the treatment in 03/2024, and my last treatment was 05/ 2024. My medical insurance stopped June16, 2024, so I stopped follow-up. In September 2024, I saw that LIFEMD took money from my account- $387.00 on March 17, 2024, and $774.00 on September 2024. I called LIFEMD and asked why; the lady I spoke with said that I signed an authorization for them to take the $387. And said she was sorry that LIFEMD took money in September 2024. I told her to provide the authorization that I signed and told her to refund my money because I knew that I did not sign any authorization for them to take my money when I knew that my medical insurance was going to pay. She did not provide any authorization. Till date, LIFEMD has not refunded my money and have not sent me any signed authorization as they ********** today, I called ***** and requested any claims from or payment to LIFEMD and ***** said that LIFEMD did not send them any claims, rather, the pharmacy sent claims, and got paid. So, I am hereby requesting that LIFEMD refunds my $1161 because I didnt discuss any out-of pocket payment with them, & never authorized it, they can send their claims to *****. To worsen the situation, my card on LIFEMDs file expired June 2024, and they even chased my account without even contacting me and charged $774.00 on 07/2024. I think its illegal.

  Business Response

  Date: 11/15/2024

  Re: BBB Case #********

  Dear *** or Madam: 

  We write in response to the above-referenced complaint. 

  The customer, ******* ********, enrolled in a 6 month LifeMD subscription telehealth program on March 17, 2024, paying $387, a 50% introductory discount off the full price of $774. The subscription terms, to which *** ******** affirmatively consented, specifically stated that medication costs are not included in the program subscription fees. 

  Thereafter, on April 17, 2024, *** ******** met virtually with a LifeMD affiliated telehealth provider and was prescribed medication, which was paid for separately. 
  

  On April 19, 2024, *** ******** discussed with her provider that she had picked up her medication from her local pharmacy and inquired on the frequency on when to take the medication. LifeMD informed *** ******** that it would be recommended to schedule a follow-up appointment after completing her initial four weeks of medication and discuss next steps with her provider. 
  
  On May 8, 2024 *** ******** had another virtual telehealth appointment with her provider. At this time *** ******** was informed the current medication she was prescribed was on backorder. Alternative medication was mentioned as another option. 

  Thereafter, on June 5th and June 29th, 2024 refills for the medication were submitted.  *** ******** was advised to set up a follow-up appointment.  

  On September 17, 2024, *** ********* 6-month subscription renewed at the full price of $774, as the 50% off introductory price had ended. 

  *** ******** contacted LifeMD on September 19, 2024 requesting cancellation. LifeMD left a voicemail for *** ******** on September 19, 2024 to discuss the full refund that she was owed after further in depth review of her account. 

  On November 12, 2024, LifeMD issued *** ******** a refund in the amount of $774 for the September renewal fee, along with cancellation of her subscription.

  Given the full refund and cancellation of the subscription, we consider this complaint resolved. 

  LifeMD  
  

  
  

• Initial Complaint

  Date:10/28/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 3rd, I placed an online order for ********* 8mg through LifeMD. The prescription was promptly filled, but after taking one dose, I experienced severe night terrors and could not continue with the medication.I immediately attempted to cancel the subscription, contacting LifeMDs pharmacy online and was informed that cancellations could only be processed via phone. Between July and August, I called LifeMD at least four times, only to be met with an automated message stating their office was closed, preventing me from successfully canceling the recurring order.Despite these efforts, LifeMD continued to refill the medication each month, charging $120 monthly to my debit card without my authorization. Today, I was charged yet another $120. When I contacted the pharmacy listed on my prescription label, they clarified that they were not responsible for the charge and transferred me directly to LifeMD. This was the first successful contact I was able to make with their customer service by phone.After some delay, LifeMD located my account and confirmed that the subscription had now been canceled. I requested a refund for todays $120 charge, as the medication had not yet been shipped. The representative refused, citing a policy that prohibits refunds, even though the prescription had not been fulfilled this month as the charge was only completed today. The entire process to stop a high-cost recurring charge for a medication I cannot use has been unduly difficult and unreasonable. This experience underscores the importance of the **** Click to Cancel rule, which aims to protect consumers from situations like this, where they are charged for products they cannot use and struggle to cancel.I am seeking a refund of $360 for the three months I was charged while unsuccessfully attempting to cancel this unusable prescription. Thank you for your attention to this matter.

  Business Response

  Date: 11/05/2024

  Re: BBB Case #******** 

  Dear *** or Madam: 

  We write in response to the above-referenced complaint. 

  The customer, ******** ********, purchased a one month supply of medication on July 3, 2024. The subscription terms, to which *** ******** affirmatively consented, specifically stated that she would be enrolled in an automatic monthly subscription plan, which would result in monthly renewals. 

  The medication order was shipped on July 8, 2024. *** ******** had two additional medication orders placed with LifeMD. One that shipped on August 8, 2024 and the other that shipped on September 8, 2024. 

  LifeMD was unable to retrieve record of *** ********* attempt to contact us via the Member Portal, SMS or email. Furthermore, our records show that *** ******** contacted LifeMD on October 25, ****************************************** ******** was informed that the subscription could be canceled; however, the medication would not be refunded since *** ******** had not contacted LifeMD prior to the rebill date. 

  *** ******** presented and demonstrated understanding with this explanation and disconnected the call with the LifeMD agent. 

  Given the cancellation of the subscription, we consider this complaint resolved. 

  LifeMD
  

  
  

• Initial Complaint

  Date:10/11/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company advertised medication at a certain price when you paid they then said that was for their services and not the medication. Want reimbursement for their fraudulent advertised products

  Business Response

  Date: 10/24/2024

  Re: BBB Case #********
  
  Dear *** or Madam:
  
  We write in response to the above-referenced complaint.
  
  The customer, ****** ****, enrolled in a ******************** subscription telehealth program on October 7, 2024. The subscription terms, to which *** **** affirmatively consented, specifically stated that medication costs are not included in the program subscription fees. 
  
  On October 7, 2024, *** **** contacted LifeMD and requested a refund and cancellation of her subscription as she was under the impression that the cost of medication would be included in the program.
  
  Because the customer was under the mistaken belief that medication cost was included in the program, her subscription was canceled and she was issued a full refund on October 10, 2024.  
  
  Given the refund and cancellation, we consider this complaint resolved.
  
  LifeMD

• Initial Complaint

  Date:10/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for lifemed+ out of pocket it said they send a Prior authorization after meeting with the doctor so I did the doctor and I spoke about a prescription of wegovy. They never even sent that prior authorization they sent one for a different medication that they knew would be denied a medication I didnt ask for. They gave me the run around for a month by text portal email and phone calls. They made me wait like a stalemate to force me into buying their compounded product because it would be easier. They knew my insurance would cover the other so they did t send it. They blamed everything under the sun including hurricane Hellene its a disgrace. I had been so hopeful to start my weight loss journey my program with them it was weeks of trying and failing then all to be sent a text that they then deleted my account they didnt take my insurance and to look for a refund this is despicable and Im completely crushed and exhausted Im now left hopeless and discouraged from reaching out to a company that actually conducts their business appropriately. They should be shut down.

  Business Response

  Date: 10/29/2024

  Re: BBB Case # ******** 

  Dear *** or Madam: 

  We write in response to the above-referenced complaint. 

  The customer, ******* *****, enrolled in a ******************** subscription telehealth program on September 7, 2024. 

  Thereafter, on September 9, 2024, *** ***** met virtually with a LifeMD affiliated ********** provider. Following the appointment, the treating clinician submitted a request for a prior authorization to be submitted to ********************* approval of which normally takes 7-10 business days.  On September 19, 2024, LifeMD was notified that the prior authorization had been denied. LifeMD also informed *** ***** that a second medication was submitted with the prior authorization. On September 23, 2024, that prior authorization was also denied.

  On October 2, 2024, *** ****** subscription was canceled and she was issued a full refund. 

  Given the refund and cancellation, we consider this complaint resolved. 

  LifeMD
  

  
  

• Initial Complaint

  Date:10/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reach to Life MD back in July 2024 to requested star Semaglutine 10 mg. to help me loose weight. Star shots on August 2024. Needs to put every week same day. After couple weeks I reach to let them know I don't see any results. They increased to 20 mg. And they tell next in 2 weeks increased to 30 mg. Have appt with my ************ Provider on 10/02/2024 to discuss other health issues and they tell me that dose was excessive high for me that stop it is not helping. Also star service with a nutritionists and they advise me when you taking *********** you hace to stop sugar completely. This very important part was never discuss with me by their medical providers. Reach out yesterday to requested refund merchant refused to issue credit due to new vial was received yesterday. Box is seal never open. I can't take this due to requested by my provider ******** ****************************. They are give me a dose that was not appropriate and now they do not want to be responsable. Also provider when I spoke last appt advise I can cancel any time. Miss let me know that you can't requested refund after vial is received. That part is on them not on me.

  Business Response

  Date: 10/29/2024

  Re: BBB Case # ******** 

  Dear *** or Madam: 

  We write in response to the above-referenced complaint. 

  The customer, ****** ********, enrolled in a ******************** subscription telehealth program on July 28, 2024. 

  Thereafter, *** ******** had four separate appointments through September 23, 2024, with a LifeMD affiliated ********** provider. After meeting the criteria, *** ******** was prescribed a GLP-1 medication, for which she paid for separately.  

  Information relevant to her upcoming journey with GLP-1 treatment, which included dosage and administration, the refill process, and guidance on maximizing her results was provided with the medication.  

  On September 23, 2024, *** ******* met virtually with the LifeMD provider, at which time a medication refill was placed with the affiliated pharmacy. The medication was delivered on October 2, 2024. 

  On October 3, 2024, *** ******** contacted LifeMD requesting a refund for medication. Having already been processed and delivered, the medication was not eligible for a refund. The terms and conditions, to which *** ******** affirmatively consented, specifically stated that prescription products are non-refundable.

  On October 24, 2024, *** ******** requested cancellation of her subscription. Per her request, *** ********* account was canceled that same day such that she will not incur any future charges. 

  Given the cancellation of the account, we consider this complaint resolved. 

  LifeMD
  

  
  

• Initial Complaint

  Date:10/02/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to order zepband from them, as you see it says that I can get it from them, so I ordered it then I got a email saying that zepband wasn't paid for and that was for the diet plan, that is false advertising and very misleading, and I do believe that's illegal.

  Customer Answer

  Date: 10/03/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ****** ********
  
  
  
   
  
  

• Initial Complaint

  Date:10/01/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September **************************************************** she prescribed similitude and said I would receive it in 10 days. That Monday 10 days later I called them and asked if it was 10 business days or 10 consecutive days. They assured me it was 10 straight calendar days and they would notify me when it ships. The next day I received nothing and I emailed them again. They said give them ***** hours and the time frame was now ***** days because of a backlog. I was fine with that. Then after the 14 days I still received no shipping info and emailed them. They then proceeded to tell me ***** days was the window of time to give it ***** hours. Now Im sitting on day 16 and they are not answering my emails. Please take my advice and do not go with this company.

  Customer Answer

  Date: 10/01/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******** ********
  
  
  
   
  
  

• Initial Complaint

  Date:09/23/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for the online service and made my appointment. The first available was 2 months away. They canceled the appointment and we rescheduled another month and a half later. I had to cancel that one. I was then charged $774 for my 6 month subscription and never talked to the doctor or received any treatment.