Complaints

This profile includes complaints for LifeMD, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  LifeMD, Inc.

  236 5th Ave Ste 400 New York, NY 10001-7606

  
• 

  LifeMD, Inc.

  7453 Empire Dr. Suite 200 Florence, KY 41042-2943

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/23/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for LifeMD under the impression that the upfront cost that I would be charged included the medication I was acquiring - this was not the case. I was immediately charged $387. I have cancelled my membership to LifeMD after realizing they have pulled a bait and switch. There is no way to remove my credit card information from their system. I have not received services or products from this provider and am disputing the charge. I will not be meeting with a medical professional or using their services in any capacity. I hope to not be charged at all by this very misleading business.

  Business Response

  Date: 10/24/2024

  Re: BBB Case #******** 

  Dear *** or Madam: 

  We write in response to the above-referenced complaint. 

  The customer, **** ****** enrolled in a ******************** subscription telehealth program on September 21, 2024. The subscription terms, to which Mr. ****** affirmatively consented, specifically stated that medication costs are not included in the program subscription fees.  

  Because the customer was under the mistaken belief that medication cost was included in the program, his subscription was canceled and he was issued a refund on October 22, 2024.

  Given the refund and cancellation, we consider this complaint resolved.

  LifeMD
  

  
  

• Initial Complaint

  Date:09/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The site takes you through a questionnaire and tricks you into a subscription without being clear. Before you know you are locked into a contract you did not agree to. I called right away to cancel and saw that my order had not even being reviewed by a medical member of staff. I was told on the phone by their team that the prescription had already gone to pharmacy and was being shipped. How is this possible in the space of less than 1 hour and a medical member has not even reviewed it?! Totally unethical and ************ NOT ORDER FROM THEM

  Business Response

  Date: 10/03/2024

  Re: Complaint #********

  Dear *** or Madame:

  We write in response to the above referenced complaint.

  The customer, ***** ******, ordered a two-month supply of a prescription drug product from LifeMD on September 18, 2024. When making this order, *** ****** affirmatively agreed to enrollment in a subscription program, the terms and conditions, to which *** ******* also affirmatively consented, specifically stated that prescription products are non-refundable.

  Later that same day, *** ****** contacted LifeMD requesting cancellation of her subscription and a full refund for the medication. *** ****** subscription was canceled and, since the medication had not yet shipped, she was issued a full refund.  

  Considering the cancellation and refund, we consider this complaint resolved.

  LifeMD
  

  
  

• Initial Complaint

  Date:09/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed my account on hold due to over billing one and my account was placed on hold but today I received a charge for ****** for nothing. I didnt receive or use any type of service from life Md. this is an extremely fraudulent transaction practices.

  Business Response

  Date: 09/26/2024

  Re: BBB Case #******** 

  Dear *** or Madam: 

  We write in response to the above-referenced complaint. 

  The customer, ****** *******, enrolled in a six-month LifeMD subscription telehealth program on March 14, 2024 at a 50% discounted cost of $387. During enrollment, *** ******* affirmatively agreed to enrollment in a subscription program, which would result in a renewal charge, at the full price of $774 on September 14, 2024.

  Thereafter, on March 17, 2024, *** ******* met virtually with a LifeMD telehealth provider.

  On September 16, 2024, *** ******* contacted LifeMD and requested a refund and cancellation of his subscription. LifeMD responded to *** ******** request and completed cancellation along with processing a full refund in the amount of $774 on September 18, 2024. 

  Given the full refund and cancellation, we consider this complaint resolved. 

  LifeMD
  

  
  

• Initial Complaint

  Date:09/16/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/7/2024, I clicked on an FB ad that appeared to be offering a sleep remedy for $2.21. I used my ****** account to pay the 2.21. When I checked my ****** account the amount charged had been changed to $132.60. I immediately contacted LifeMd and requested that my account be canceled and that I wanted a full refund. I did not hear from them until two days later (I believe) and was told to call an 800 number. I did, and was told by ****** that while they could cancel my account they could not refund my $132.60 even though I had been led to believe the cost was $2.21. I had not received anything at this time. When I went to the ****** site and tried to open a dispute, I was instructed to click on the transaction I wanted to dispute. However the $132.60 amount was not there; only the $2.21 I had originally been quoted by LifeMd. I attempted to open the dispute as best I could but it was difficult because on their end, it only showed $2.21. On Friday, 9/13/2024, I received a package from LifeMd even though I had canceled. I was told they did not accept returns.

  Business Response

  Date: 09/26/2024

  Re: BBB Case #******** 

  Dear *** or Madam: 

  We write in response to the above-referenced complaint. 

  The customer, ******** ******, ordered a sixty-day supply of a prescription drug product from LifeMD on September 7, 2024, at a cost of $132.60 (a cost of $2.21 per dose). The subscription terms, to which *** ****** affirmatively agreed to enrollment in a subscription program, and the terms and conditions, to which *** ****** affirmatively consented, specifically stated that prescription products are non-refundable. 

  On September 8, 2024, *** ****** contacted LifeMD requesting a refund and cancellation of her subscription. *** ******* medication order had already been processed and shipped on this same day with a delivery date of September 13, 2024. *** ****** was advised that the order was already prepared to ship and that prescription products are non-refundable.

  On September 9, 2024, *** ******* subscription was canceled, such that she will  not incur any further charges.

  Given the fulfillment of the customers medication order and cancellation, we consider this complaint resolved. 

  LifeMD
  

  
  

• Initial Complaint

  Date:09/06/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid and placed this order 21 days ago. After calling customer support multiple times a loyalty member assured my prescription would be sent and I would be notified. The prescription wasnt shipped nor was I notified or given an explanation. *** now requested a refund which could take 5-7 business days or 30 days. If you plan on going on semiglutide dont waste your time with this company.They are not providing the services you pay for upfront.

  Business Response

  Date: 09/17/2024

  Re: BBB Case #********
  
  Dear *** or Madam:

  We write in response to the above-referenced complaint.

  The customer, *. ******, enrolled in a ******************** subscription telehealth program , enrolled in a LifeMD subscription telehealth program on August 15, 2024. 

  Thereafter, on Friday, August 16, 2024, *** ****** met virtually with a LifeMD affiliated ********** provider and was prescribed medication, which was paid for separately. The particular type of medication prescribed usually takes ***** business days to prepare and ship.  

  On September 4, 2024, 12 business days after his initial appointment, *** ****** contacted LifeMD, upset that he had not yet received his medication order, and requested cancellation of his subscription and medication order.  

  On September 5, 2024, *** ******* subscription and medication order were canceled and he was issued a full refund.

  Given the cancellation and refund, we consider this complaint resolved.
  
  LifeMD

• Initial Complaint

  Date:08/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Saw their advertisement on FB. Took the survey and with out realizing I was getting a subscription and sleep medication to be sent to me. I immediately sent an email for a complete refund to my card and cancel any prescriptions. They canceled the subscription but said their policy was No refunds for online purchases and I should have read this policy on their website. I did not see it. I responded immediately and they refused to contact their pharmacy to void prescription. According to them, the pharmacy received the prescription which would be possibly in ***** hours. So they had a window to handle this

  Business Response

  Date: 09/04/2024

  Re: BBB Case #******** 

  Dear *** or Madam: 

  We write in response to the above-referenced complaint. 

  The customer, *********************, ordered a two-month supply of a prescription drug product from LifeMD on August 28, 2024 at a cost of $132.60. The terms and conditions, to which ************** affirmatively consented, specifically stated that prescription products are non-refundable.

  On August 29, 2024, ************** contacted LifeMD requesting cancellation of her subscription and a refund for the product. 

  LifeMD informed ************** that our terms and conditions do not allow for refunds of approved prescription orders. However, as a courtesy, ************** subscription was canceled and she was issued a refund of $132.60 on August 29, 2024.  

  Given the refund and cancellation, we consider this complaint resolved. 

  LifeMD
  

  
  

• Initial Complaint

  Date:08/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  LifeMD has charged a regular 3 month fee to my card in a dishonest and manipulative way without providing the medicine requested in a reasonable amount of time. After initially signing up I did not receive my medicine for over a month. I reached out multiple times saying they never order it and I would get 1 month of free service after my initial 3 month fee. (Supporting Documents). Fast forward to June when by this time I have received 3 doses. I get a charge for $546 dollars on June 7th. This is a renewal fee plus the fee for what was meant to be the free month. (Supporting Documents). Over the next 3 months they have no communication and ship on 1 dose during this time on June 7th. I try and request an order numerous times to no avail. (Supporting Documents). Anyways August 22nd rolls around and I get charged another 3 month fee this time for $387 dollars. That doesnt make since I have received one dose is the previous 3 months. Not only that but why was I charged again when June 7th to August 22nd are not 3 months apart.

  Business Response

  Date: 09/16/2024

  Re: BBB Case #******** 

  Dear *** or Madam: 

  We write in response to the above-referenced complaint. 

  The customer, ***** ******** enrolled in a three-month LifeMD subscription telehealth program on February 16, 2024.  At the time of his enrollment in the program, the customer affirmatively consented to enrollment in a subscription program, which would include periodic renewals.The customers subscription renewed on May 16 and again on August 16, 2024. 
  

  Thereafter, on February 28, 2024, *** ******** met virtually with a LifeMD affiliated ********** provider and was prescribed medication, which was paid for separately. The particular type of medication prescribed usually takes ***** business days to prepare and ship.  

  On March 19, 2024, 14 business days after his initial appointment, *** ******** medication was shipped and delivered on the same day. Subsequent prescription renewals were provided, and detailed below.

  On April 11, 2024, 4 business days after the medication order was created, the order was shipped and was delivered on April 12, 2024.

  On May 20, 2024, 8 business days after the medication order was created, the order was shipped and was delivered on May 21, 2024.  

  On July 10, 2024, 23 business days after the medication order was created, the order was shipped and was delivered on July 11, 2024. Unfortunately, a hurricane in *****, where the medication is distributed from, impacted medication orders and delivery during this time. 

  On August 20, 2024, a renewal subscription was ordered for the medication.  However, the payment method on file for *** ******* was declined, which resulted in a delay in the order being processed and shipped. On September 14, 2024, 18 days after the order was created and the payment rectified, the medication shipped and the customer was provided a tracking number. 

  Given the fulfillment of the medication and explanation of delay, we considered this complaint to be resolved.
  
  LifeMD
  

  
  

  Customer Answer

  Date: 09/19/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   The business did not answer onto why they misinformed me on the free month which I provided documentation of. 
  

  LifeMD could not meet there obligations as a provider. External, delays are not on the customer to pay for such as the Hurricane.

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** *******
  
  
  
  
   
  

  Business Response

  Date: 10/15/2024

  Complaint #********

  Dear *** or Madame:

  We write in response to the above referenced complaint and the rejection of our response by the consumer.

  LifeMD would like to apologize for any inconvenience experienced on *** ******** behalf.

  We would like to schedule time to speak with *** ******* to fully discuss and rectify any questions and concerns he may have. Weve made attempts to contact *** ******* on October 3rd and October 9th, 2024. A voicemail was left along with a message via patient portal that was sent in the text format to *** ******** The message sent reads as: Hello *****, My name is ******. I am a care coordinator here at LifeMD. Id like to schedule a call to discuss your experience with us and explore how we can improve it. Please let me know a convenient time and date for you, and Id be happy to arrange a conversation. If you have any questions or concerns, please reach out here or call me at ************* Thank you, and have a great day!

  We kindly ask *** ******* to contact us at his earliest convenience.

  LifeMD

   

• Initial Complaint

  Date:08/21/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I created an account with ******************** for evaluation in May 2020. They set me up with an onboarding process and I was required to have an onboarding session with a nurse, to see if I qualify for the program, and provide them a credit card for incidentals once the program start. The company checked my provided insurance information against their solution and found out that my insurance would not cover any of their products. At the end of the onboarding session with me, I told the nurse on call that the pricing is too high, I could not qualify because I am not diabetic and put all activity with LifeMD on hold. At the time of the onboarding call or in any other communication LifeMD did not tell me that they intended to start a subscription for me. I never accessed the site again after the initial onboarding call until today since May, but LifeMD charged me $290.25 on May 20th, and they attempted to charge me a renewal of $387 on August 20th. I got nothing out of this subscription. They charged me twice unbeknown by me and only the fact I have a spending limit with the bank and get alerts allowed me to find about the last transaction today. When I challenged them on the phone today the company could not explain me what is the subscription about and they attempted to say it is for doctor visits, with medication paid separately. Since I did not even know I have a subscription, I never had any doctor visit or even needed one (used my own physician for follow up on subscriptions).I want to recover all the charges I incurred with LifeMD, because the charges occurred via misrepresentation and lacking any communication from LifeMD about the services offered, invoiced or receipts abouts the amounts already charged, despite I told them I do not need their services.The refund can come either via BBB, or via action by my bank. The attachment shows all the amounts billed to my credit card by LifeMD.

  Business Response

  Date: 09/09/2024

  Re: BBB Case #********

  
  Dear *** or Madam:
  
  We write in response to the above-referenced complaint.
  
  The customer, ***************************, enrolled in a ******************** subscription telehealth program on May 20, 2024. The subscription terms, to which ****************** affirmatively consented, specifically stated that medication costs are not included in the program subscription fees. 
  
  Our records show ****************** enrolled in a 3 month subscription telehealth program and completed all onboarding tasks needed for the program on May 20, 2024.
  
  ****************** also scheduled a telehealth appointment for May 22, 2024 that was attended by both ****************** and the LifeMD medical provider.
  
  On May 22, 2024, ******************, contacted LifeMD and requested a refund and cancellation of his subscription.
  
  LifeMD has processed a full refund and cancelled the customers subscription, on September 3, 2024.  
  
  Given the refund and cancellation, we consider this complaint resolved.

  LifeMD

  Customer Answer

  Date: 09/13/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***************************
  
  
  
   
  
  

• Initial Complaint

  Date:08/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used this service for sleep meds, I found them online did everything without them ever contacting me except thru questions I answered. The sleep meds did not work, two months later I get a bill double of what the first one was. I get notified as soon as I am charged for buying anything, I immediately called and asked what was the charge. They said I am on auto refill. I asked why, I had one visit to your site and never spoke to anyone. But ok, since I was just charged please cancel the order. They confirmed the order was not shipped it was still in processing. But they would not cancel. I told them why would I pay double what I paid two months ago for meds that didnt work for me and the cost of the meds were 4.00. They still refused to cancel. I filed a complaint with my credit card company and hope I can reverse the charges. I was told I would be getting another shipment. I also asked how do you cancel I am on your web site right now, they said only by phone. Very hard to find this information out, very shady what they did. I called in enough time to prevent the order from going thru.

  Business Response

  Date: 08/27/2024

  Re: BBB Case # ********

  Dear *** or Madam: 

  We write in response to the above-referenced complaint. 

  The customer, *********************************, ordered a two-month supply of a prescription drug product from LifeMD on June 20, 2024 at a 50% discounted cost of $102 . When making this order, ************************ affirmatively agreed to enrollment in a subscription program, which would result in another order being placed on August 20, 2024, at the full price of $204. The terms and conditions, to which ************************ affirmatively consented, specifically stated that prescription products are non-refundable.

  On August 20, 2024, ************************ contacted LifeMD to cancel the membership. Even though the terms and conditions, to which ************************ affirmatively consented, specifically stated that prescription products are non-refundable, since the order had not yet shipped, ************************ was issued a refund of $204.

  Given the cancellation of the customers subscription and refund, we consider this complaint resolved. 

  LifeMD 
  

  
  

• Initial Complaint

  Date:08/20/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered replacement medicine on July 15th. Did not receive it by July 31st and I emailed life MD. They said it had been mailed requested a tracking number. I inquired again on August 3rd they said was mailed on July 19th but I never received a tracking number or the medication. They've been looking into it and today is August 20th they were supposed to ship me out some more and still have not received it or a tracking number. I would just like my money back

  Customer Answer

  Date: 08/22/2024

  Better Business Bureau:
  
  I contacted LifeMD and they are refunding my money.

   

   

  Thank You

   

  I have reviewed the response made by the business in reference to complaint ID ********, 
  
  Sincerely,
  
  *******************