Reviews
This profile includes reviews for LifeMD, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
3.15/5 stars
Average of 468 Customer Reviews
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Review fromNicole P
Date: 01/26/2025
5 starsNicole P
Date: 01/26/2025
They are doing amazing things here. Price wise, customer service wise and results.LifeMD, Inc.
Date: 01/30/2025
Thank you so much for your wonderful feedback! We're thrilled to hear that you're having such a positive experience with LifeMD. It's incredibly rewarding to know that you're seeing great results and finding value in our program, both in terms of price and customer service. If there's anything else we can do to enhance your experience further, please don't hesitate to let us know. We're always here to help and support you in achieving your health goals.Review fromJoDee M
Date: 01/22/2025
5 starsJoDee M
Date: 01/22/2025
**** was very helpful and kind. She made the process painless and seamless.LifeMD, Inc.
Date: 01/30/2025
Thank you for sharing your positive experience with us! We're delighted to hear that **** provided such excellent service. At LifeMD, we strive to make every interaction as helpful and seamless as possible. Your health journey is important to us, and we're glad we could make the process painless for you. We hope you continue to have great experiences with LifeMD as you work towards your health goals.Review fromChristine B
Date: 01/22/2025
5 starsChristine B
Date: 01/22/2025
Clear, consise, great disposition. I appreciated the information and the speed of delivery.LifeMD, Inc.
Date: 01/23/2025
Thank you for your wonderful feedback! We're thrilled to hear that you had such a positive experience with our service. It's great to know that the information provided was clear and concise, and that our team's disposition met your expectations. We always strive to deliver prompt and effective service, so it's rewarding to hear that we succeeded in this case. If there's anything else we can do to support your health journey, please don't hesitate to reach out. We're here to help and look forward to continuing to exceed your expectations!Review fromTerri W
Date: 01/21/2025
1 starTerri W
Date: 01/21/2025
Life MD uses misleading predatory pricing to sell their weight loss medication. They advertise it at a flat rate, but you actually have to subscribe for a membership in addition to paying for the prescription. Currently their website shows $149 per month, gives you access to GLP-1 Medications. The key word there is access youre going to have to pay an additional $170+ per month for the actual medication. No where on there website does it actually show you the total cost of the membership and medication. It does not even say Your cost will be $149 per month plus the cost of your prescription my advice to anyone thinking about trying the GLP-1 weight loss drugs is go to a local doctor! You will only have to pay for an office visit and the medication. It will be much less that the $300+ per month Life MD charges.LifeMD, Inc.
Date: 01/23/2025
Thank you for sharing your experience with LifeMD. We sincerely apologize for any confusion regarding our pricing structure. We appreciate your feedback and will use it to improve our service. If you'd like to discuss your specific situation or explore one of our medication-included options, please contact our support team. We're here to help find the most cost-effective solution for your weight management journey.Our goal is to provide comprehensive care and support throughout your treatment. While seeing a local doctor is certainly an option, our program offers ongoing guidance, prescription management, and potential cost savings that may not be available through traditional office visits. We're committed to making our services more transparent and accessible. Thank you for helping us identify areas where we can improve.Review fromLindsey H
Date: 01/18/2025
1 starLindsey H
Date: 01/18/2025
I signed up for the monthly program and tried it for 2 months the product made me very sick and I emailed them to cancel however they didn't cancel it and kept billing me. They now say I was to call to cancel it. WHAT? Where does it state that. they sent me a message asking me if I wanted to renew my prescription and continue and I said NO but again they kept billing me now I owe them $774 for NOTHING. I am sick about this. I am a single mom and cant afford to be scammed like this. They have nothing signed by me in writing that I signed up for this. I think they change your program and that's how they lock you in and get you. Bad practices and shameful company. I am done with online programs as this same thing happened with my daughters online counselor that was out of town for her dying mother and we could not get appts with her but yet they kept billing me. I am only going to local people anymore. Your community wont scam you and wont make it hard to cancel or end a program. I had to have a *** walk me thru how to cancel and find the terms and conditions which were never provided to me nor emailed to me. I think this business practice should be illegal. It should be more apparent what you are signing up for and where to cancel etc.LifeMD, Inc.
Date: 01/20/2025
We sincerely apologize for the difficulties you've experienced with our service and billing. Your frustration is completely understandable. First, I'm very sorry to hear the medication caused adverse effects. Your health and well-being are our top priority. Regarding the cancellation request, we can confirm that your membership has now been canceled and the most recent charge has been refunded as well. We appreciate your feedback about the clarity of our terms and cancellation process. We're constantly working to improve our communication and make important information more accessible. Your input is valuable and will help us enhance our services for all customers. If there is anything else we can do to assist you further, please don't hesitate to reach out. We are here to help!Review fromstephen w
Date: 01/17/2025
1 starstephen w
Date: 01/17/2025
Horribel tatics! They get you to sign up for "telehealth" before telling you what they can do for you! Don't even think about signing up! They keep charging your credit card.LifeMD, Inc.
Date: 01/20/2025
We apologize for the negative experience you've had with our service. We strive to provide clear information and transparent billing practices, but it seems we may have fallen short in your case. Our intention is to provide comprehensive care, which includes an initial consultation to determine the best treatment plan. However, we understand this process may not have been clearly communicated. Reviewing your account, we see that you have recently called in and spoken with a representative to have your membership services canceled. We can confirm that your membership has since been canceled to prevent any further charges to your account. If there is anything we can do to assist you further, please don't hesitate to reach out. We are here to help!stephen w
Date: 01/21/2025
And then you have the audacity to not refund me at least one of the two additional months you scammed me for. ****************Review fromJohn B
Date: 01/16/2025
5 starsJohn B
Date: 01/16/2025
So far so good, I have been on the program for about 2 months now and have already lost 10 lbs with very little effort. Only negative is they raised the price for the 2nd dose. I wasn't expecting that. Other than that, I have been extremely happy with their staff and responsiveness to my inquiries. I highly recommend.LifeMD, Inc.
Date: 01/17/2025
Thank you for your positive feedback on your experience with our ***************** Program! It's wonderful that you've achieved this with minimal effort, which speaks to the effectiveness of our program. We greatly appreciate your kind words about our staff and their responsiveness. Providing excellent customer service is a top priority for us, and we're glad to know we've met your expectations in this regard. Regarding the price increase for the second dose, we apologize for any surprise this may have caused. Our pricing structure is designed to accommodate the gradual increase in medication dosage that's often necessary for optimal results. In the future, we'll strive to communicate such changes more clearly to avoid any unexpected costs. Thank you again for your recommendation and for choosing LifeMD for your weight management journey. We're excited to continue supporting you towards your health goals!Review fromJessica R
Date: 01/15/2025
5 starsJessica R
Date: 01/15/2025
**** was very informative and helpful and I appreciated how direct and quick the appointment was.LifeMD, Inc.
Date: 01/17/2025
Thank you for your positive feedback about your experience with **** and LifeMD! We're delighted to hear that you found your appointment informative, helpful, and efficient. Your satisfaction is important to us, and we appreciate you taking the time to share your experience. We hope to continue providing you with the same level of care in all your future interactions with LifeMD. If there is anything we can do to assist you further, please let us know! We are here to help!Review fromJoshua T
Date: 01/14/2025
5 starsJoshua T
Date: 01/14/2025
***** my provider was outstanding. I had a couple very important questions about my prescription and she was able to assist me with great answers. I had a small concern/complaint and she addressed all my issues. Im really happy with Life MD. Your loyalty department followed up with me as well and ****** took care of my concerns. Thank you for having a great customer service experience.LifeMD, Inc.
Date: 01/15/2025
Thank you for your wonderful feedback about your experience with LifeMD! We're thrilled to hear that *****, your provider, was able to address your important questions about your prescription with outstanding care and attention. It's great to know that she was able to assist you effectively and provide you with the information you needed. We're also pleased that our loyalty department, specifically Melody, followed up with you and successfully addressed your concerns. At LifeMD, we strive to provide exceptional customer service, and it's gratifying to know that we met your expectations. If you ever have any questions or concerns in the future, please don't hesitate to reach out to us. We're here to ensure you have a positive and beneficial experience with LifeMD.Review fromPatricia A
Date: 01/09/2025
1 starPatricia A
Date: 01/09/2025
Horrible. More expensive than comparable. Don't respond to messages. Refuse paper billing.LifeMD, Inc.
Date: 01/15/2025
We apologize for your disappointing experience with LifeMD. We strive to provide excellent service and value, so we are sorry we fell short of your expectations. While our program may seem more expensive initially, we offer a comprehensive approach that includes personalized care and medication titration for optimal results. Many cheaper alternatives don't provide the same level of ongoing support and dosage adjustments. We sincerely apologize for the lack of response to your messages. Please contact our customer support team directly so we can address your specific concerns and find the best solution for you. We value your feedback and are committed to improving your experience with LifeMD.
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