Reviews
This profile includes reviews for LifeMD, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
3.15/5 stars
Average of 468 Customer Reviews
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Review fromMarius Z
Date: 10/31/2024
1 starMarius Z
Date: 10/31/2024
Hi All I bought sleeping pills 4 months ago it was supposed to be one time only All of the sudden after 4 months I received Email That package has been sent with the same pills and my credit card is changed and I should receive it in couple days I Have Not Agreed on monthly subscription I Only bought it One time Only! When I Emailed them to Cancel before even Shipping I haven't received any response Then I called they told me that they don't respond to any Email That they need to talk to a person This is very funny because 4 months ago I did everything Online and never talked to them I've been told that it can't be cancel at this time but they can cancel the Future subscription just not this one very funny So People Be Very Careful when you're buying Anything from this ******* so things like that won't happen to you like I say, I only order one time. ******LifeMD, Inc.
Date: 11/01/2024
Thank you for sharing your experience with us. We deeply regret the confusion and frustration you've encountered with your order. We apologize for any miscommunication regarding the nature of your purchase. Our intention is never to enroll customers in subscriptions without their explicit consent. Reviewing your account, we do see that the initial purchase was made online which enrolls the member into a recurring subscription, members must check off a box before the transaction is completed that states they understand their order will rebill. We recognize that details like this can often be overlooked and we are sorry to hear that this may have been the case. We value your feedback and take your experience seriously. It helps us improve our services and prevent such misunderstandings in the future. If you have any further questions or concerns, please don't hesitate to reach out to our customer support team. We're here to help and ensure your satisfaction with our services.Review fromTakeesha P
Date: 10/31/2024
5 starsTakeesha P
Date: 10/31/2024
The doctor was very thorough and knowledgeable about the meds and the process to get the meds. She was very helpful on my overall well-beingLifeMD, Inc.
Date: 11/01/2024
Thank you for your wonderful feedback about your experience with your provider! At LifeMD, we strive to provide personalized care and support to each of our patients, and it's rewarding to hear that your provider has exemplified this commitment. If you have any questions or concerns or need additional assistance, don't hesitate to reach out through your patient portal. We're committed to helping you achieve your health goals and look forward to being part of your weight loss journey.Review fromJules N
Date: 10/30/2024
5 starsJules N
Date: 10/30/2024
Very helpful and informative! Excited about my weight loss journeyLifeMD, Inc.
Date: 11/01/2024
Thank you for your kind words! We're delighted to hear that you've had a positive experience with our services. If there's anything else we can assist you with, please let us know. We are here to support you all throughout your journey!Review fromJenise H
Date: 10/29/2024
5 starsJenise H
Date: 10/29/2024
From my initial consultation and further engagement with my practitioner, my experience has been stellar. I am currently down 20 pounds and I have less than 20 pounds to go. Anytime I reached out to my practitioner, it's within 24 hours that I receive a response. She has been resourceful and knowledgeable. I'm lucky that my insurance covered my prescription since it's been a hassle with my PCP. LifeMD has been a great asset to my life and I'm thankful for their services.LifeMD, Inc.
Date: 11/01/2024
Thank you so much for taking the time to share your fantastic experience with LifeMD! We're thrilled to hear about your incredible progress - losing 20 pounds is a remarkable achievement, and you're well on your way to reaching your goal. It's wonderful to know that your practitioner has been so responsive and helpful throughout your journey. We take pride in our team's commitment to providing timely, knowledgeable support to all our patients. We're also glad that we were able to assist with your prescription coverage. Navigating insurance can sometimes be challenging, so we're happy we could make that process smoother for you. We're honored to be a part of your health journey and look forward to celebrating your continued progress. Keep up the fantastic work! Remember, we're here to support you every step of the way. If you ever need anything, don't hesitate to reach out to your practitioner or our support team.Review fromDanile O
Date: 10/28/2024
5 starsDanile O
Date: 10/28/2024
***** was awesome! Friendly, professional and informative. Im very satisfied with my experience with LifeMD.LifeMD, Inc.
Date: 10/29/2024
Thank you for your wonderful feedback about ***** and your experience with LifeMD! We're delighted to hear that ***** provided such excellent service with a friendly, professional, and informative approach. Our team strives to deliver this level of care to all our patients, and it's wonderful to know we met those expectations in your case. Your satisfaction means a great deal to us, and we look forward to continuing to support you on your healthcare journey. Thank you for choosing LifeMD for your healthcare needs!Review fromMelissa M
Date: 10/28/2024
4 starsMelissa M
Date: 10/28/2024
Ive just started and am disappointed. My medication should have been delivered by now. My interaction with my physician was less than 3 MINUTES! My first appointment was initially cancelled, after I stayed up an additional 2 hours as I work overnights. Some of it I will take on, I didnt ask as many questions, but I was so intimidated and my confidence, as I imagine many clients are, is very low. I paid almost $400 between medication and the doctor visit. I hope it gets better. Im only paying monthly and I think thats why Im being treated this way.LifeMD, Inc.
Date: 10/29/2024
We sincerely apologize for your disappointing experience with LifeMD. We understand how frustrating it must be, especially regarding the canceled appointment after adjusting your schedule, and the brief interaction with your provider. Your feedback about feeling intimidated during the consultation is particularly concerning, as we aim to create a supportive and comfortable environment for all our patients. No patient should feel intimidated or undervalued during their healthcare journey, especially when taking the important step toward better health. Please know that we aim to treat all of our patients with the same respect and courtesy as the next, regardless of what plan they are enrolled in. You deserve to feel confident and well-cared for during your weight management journey. If you'd like to continue with us, we can arrange for a follow-up consultation where you can discuss all your questions and concerns thoroughly. If you have any questions or concerns, please do not hesitate to reach out. Your wellness journey is important to us, and we want to make this right for you.Review fromShauntelle C
Date: 10/27/2024
1 starShauntelle C
Date: 10/27/2024
Im thinking that this survey is a waste of time. This is my second survey, but here I am asked again. I have not enjoyed my experience since I started in August. I would like to be refunded for the remaining months that I signed up for the doctors care. I would not recommend this program to anyone who has already participated in a program of this nature; as I did. I took the mounjaro and the seglumetide (spelling is off) but I am sure you get the message. I left off taking the 2.5 mg and I told this to the physician. Still, he started me with the lowest dose. I have not been successful after two purchases. I am very disappointed and over this program.LifeMD, Inc.
Date: 10/29/2024
We apologize for your disappointing experience with our weight management program. We understand your frustration with having to complete multiple surveys and starting at a lower dose despite your previous experience with similar medications. Patient satisfaction is our top priority, and it's clear we fell short of meeting your expectations. While starting at a lower dose is part of our standard safety protocol, even for patients with prior GLP-1 medication experience, we acknowledge that this approach wasn't properly explained to you. If you'd like to give the program another chance, we could schedule a follow-up appointment with your provider to discuss adjusting your treatment plan and medication dosage based on your previous experience. Please let us know how you'd like to proceed, and we'll take care of it promptly. Your feedback is valuable and will help us enhance our program.Review fromDavid B
Date: 10/25/2024
5 starsDavid B
Date: 10/25/2024
I just had my appointment with the provider and she was very attentive and courteous.LifeMD, Inc.
Date: 10/27/2024
Thank you for taking the time to share your positive experience with LifeMD! We're delighted to hear that your provider delivered the attentive and courteous care that we strive to provide to all our patients. Our medical team is committed to ensuring each patient receives personalized attention and quality care during their weight management journey. We truly value feedback like yours as it helps us maintain our high standards of patient care. If you need any additional support or have questions as you continue with your treatment plan, please don't hesitate to reach out through your patient portal or contact our care team. We look forward to continuing to support you on your health journey!Review fromCheryl F
Date: 10/24/2024
1 starCheryl F
Date: 10/24/2024
This *** Is the worst experience I ever endured they are a rip off would not refund my money for a human error that I had made when I placed an order for a sleep medication. They refused to cancel my order and still sent the order in the mail. Even though I used ****** for this transaction I couldn't cancel it and my bank couldn't either. I am planning on considering to contact a lawyer about this situation! Buyer Beware!! They should be put out of business for stealing customers money and they have the nerve to be on TV and scam people?? ****** *.LifeMD, Inc.
Date: 10/25/2024
We sincerely apologize for your frustrating experience with LifeMD, particularly regarding your sleep medication order and refund request. We understand how disappointing and concerning this situation has been for you. At LifeMD, we take pride in providing transparent, quality healthcare services to our patients, and we regret that your experience did not reflect our standards. We have gone ahead and issued a refund as a courtesy as well as confirmed that your subscription has been stopped moving forward. We appreciate you bringing this to our attention, as it helps us identify areas where we need to improve our service. Rest assured, we will use your feedback to enhance our cancellation and refund processes to prevent similar situations in the future. Our goal is to ensure all our patients have a positive experience with our services.Review fromJeanette H
Date: 10/24/2024
1 starSometimes you do not receive your medication and sometimes when you receive it is hot and is supposed to be refrigerated!!! DO NOT PURCHASE:from here!!!
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