Reviews

This profile includes reviews for LifeMD, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  LifeMD, Inc.

  236 5th Ave Ste 400 New York, NY 10001-7606

  
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  LifeMD, Inc.

  7453 Empire Dr. Suite 200 Florence, KY 41042-2943

Review Details

• Review fromAngelo L

  Date: 10/23/2024

  1 star

  Angelo L

  Date: 10/23/2024

  This company is deceptive. They advertise that theyll prescribe *******, but instead, they try to sell you a compound from a company in *******, which has been sued multiple times for selling impure *********** products. Initially, the doctor told me she could send the prescription to a pharmacy, but no insurance would cover it, meaning Id have to pay out of pocket. However, when I informed her that I found an insurance plan that would cover it, she changed her story, saying she couldnt prescribe it because I wasnt diabetic. She then tried to push their compound again.

  LifeMD, Inc.

  Date: 10/25/2024

  Thank you for sharing your experience with LifeMD. We take your feedback very seriously and would like to address your concerns. First, we want to clarify that we are committed to transparency in our services. Our program does include access to both branded medications (like *******) and compounded medications, depending on what's most appropriate and accessible for each patient. Regarding insurance coverage, we do actively work with patients' insurance plans to secure coverage for branded medications when possible. The prescription requirements for medications like ******* can vary - while it's ***-approved for diabetes, its use for weight management typically requires specific medical criteria to be met. We understand your frustration with the communication regarding prescription options. Our goal is to provide comprehensive weight management solutions while following all medical and regulatory guidelines. We would welcome the opportunity to review your specific case and address any remaining concerns. Please reach out to our care team directly, and we'll ensure you receive detailed information about all available treatment options that align with your medical history and insurance coverage. We appreciate you bringing this to our attention as it helps us improve our communication and service to all patients. Additionally, *************************** ("*****") is a PCAB accredited compounding pharmacy and they have recently confirmed to LifeMD that they are in good standing and current with all accreditation requirements. ***** previously sold a compounded *********** formulation which included another peptide, BPC-157, that has been widely used in the nutraceutical industry for decades as an anti-inflammatory agent. Due to a recent shift in the ***'s categorization of BPC-157, ******************* has since changed their formula, such that BPC-157 is no longer included in *****' compounded ***********. LifeMD takes no position on any lawsuit, to which we are not a party, that may contain allegations against *******************. Such disputes are for them to resolve. We can say, however, that ***** has represented that all ingredients in their compounded medications are sourced from *** registered manufacturers and are tested for impurities prior to being accepted into *****' facility. ***** has also indicated that, to date, no third-party testing failures have been noted. LifeMD continues to have a positive working relationship with *****.

• Review fromIvy E

  Date: 10/23/2024

  1 star
  I signed up with LifeMD with the understanding that the medication would be cover by my insurance. My insurance did not cover it and was given the option of a compound medication instead. I did not know the price of that compound would be $180 to $400 per month. If I knew that I wouldnt have sent my enrolling amount of $300.00. I requested a refund and I havent heard anything from them

• Review fromTracy L

  Date: 10/22/2024

  5 stars

  Tracy L

  Date: 10/22/2024

  *** was very thorough and was able to answer my questions. I am so excited to get started!

  LifeMD, Inc.

  Date: 10/25/2024

  Thank you for taking the time to share your positive experience! We're thrilled to hear that *** provided thorough assistance and answered all your questions effectively. Your excitement about starting your health journey with us means a lot, and we share in your enthusiasm! Our team is committed to providing comprehensive support throughout your entire weight management journey. From your initial consultation to ongoing care, we'll be here to guide and support you every step of the way. We look forward to being part of your health journey and helping you achieve your wellness goals. If you need any additional support or have questions along the way, please don't hesitate to reach out to our care team.

• Review fromHoward D

  Date: 10/21/2024

  1 star

  Howard D

  Date: 10/21/2024

  Do NOT use LifeMD. First, they don't tell you about increased prices as you progress in the program. Secondly, My medication went bad from sitting out of the refrigerator due to no power from Hurricane ****** for over 4 days in above 85 degrees. They refuse to replace the medication.

  LifeMD, Inc.

  Date: 10/23/2024

  We want to sincerely apologize for your frustrating experience with LifeMD. We understand your concerns about pricing transparency and the situation with your medication during Hurricane ******. After reviewing your account, we see that you spoke with our loyalty department, and they were able to help you get this rectified. Regarding medication pricing, our providers adjust dosages monthly based on your progress to ensure optimal results. We aim to be fully transparent about any cost changes associated with dosage increases, and I apologize if this wasn't clearly communicated to you. Your feedback helps us improve our communication about pricing changes. If you have any further questions or concerns, please don't hesitate to reach out; your health and satisfaction with our service are of utmost importance to us, and we're here to support you every step of the way.

• Review fromivor j

  Date: 10/21/2024

  1 star

  ivor j

  Date: 10/21/2024

  Contacted customer support 2x to cancel medication 10 min after order, never responded. Called 24 hrs later told they *** cancel orders, even if canceled immediately and not shipped. BAD Company, i'm concerned they have my credit card information. Think they will make charges on my account

  LifeMD, Inc.

  Date: 10/23/2024

  We apologize for your frustrating experience with our cancellation process and communication. We understand your concerns and can assure you that we take our customers' financial security very seriously. All patient information is securely stored with encryption for your protection. Reviewing your account, we see that your membership services have been stopped, so no further transactions will be made unless you request either a refill of your prescription or for your membership services to be resumed. We have also issued a full refund as a courtesy to show our goodwill toward the situation. If you have any further questions or concerns, please don't hesitate to reach out. We're here to help resolve any issues and ensure your peace of mind.

• Review fromGerogina V

  Date: 10/21/2024

  5 stars

  Gerogina V

  Date: 10/21/2024

  I've lost 44 pounds and I finally had the energy to go on a family vacation and explore the city on foot. We walked for miles every day and I never felt like I was holding anyone back. It's incredible to be able to fully participate in family life again.

  LifeMD, Inc.

  Date: 10/23/2024

  We're thrilled to hear about your incredible weight loss journey and the positive impact it's had on your family life! Your success story of losing 44 pounds is truly inspiring, and it's especially heartwarming to hear how this has transformed your ability to enjoy quality time with your loved ones. Being able to explore a city on foot and keep up with family activities is such a meaningful victory. These are exactly the kind of life-changing moments we hope for when helping our patients on their weight loss journeys. Your experience shows how weight loss isn't just about the numbers on the scale it's about regaining the freedom to fully participate in life's precious moments. Thank you for sharing your success story with our community. Stories like yours inspire others and remind us why we're passionate about supporting our patients in achieving their health goals. Keep embracing these wonderful new experiences with your family!

• Review fromAdora M

  Date: 10/21/2024

  5 stars

  Adora M

  Date: 10/21/2024

  My customer service representative ******** was very kind and provided me with different options to my satisfaction. I initially called to get a refund for the service because I thought it did not include medication, but she kindly informed me of all the options provided that did include medication. Im very happy and satisfied. She is awesome. Thankyou!

  LifeMD, Inc.

  Date: 10/23/2024

  Thank you so much for sharing your positive experience with ********. We're thrilled to hear that they were able to make such a significant impact on your decision to continue with us. Your feedback is incredibly valuable, and we'll be sure to pass along your kind words to her. We're committed to providing top-notch service, and it's wonderful to know that ******** exemplifies this commitment. If you have any further questions or need assistance, please don't hesitate to reach out. We are always here to help!

• Review fromTrent T

  Date: 10/21/2024

  5 stars

  Trent T

  Date: 10/21/2024

  Very kind and informative! Gave me all instructions, pricing, and information I will need going forward

  LifeMD, Inc.

  Date: 10/23/2024

  We are delighted to hear about your positive experience and the increased confidence you feel regarding your treatment plan. Clear communication is essential in healthcare, and we're committed to ensuring you feel informed and supported throughout your treatment journey. We appreciate you taking the time to share your experience. If there's anything else we can assist you with, please let us know.

• Review fromLindsey S

  Date: 10/21/2024

  4 stars

  Lindsey S

  Date: 10/21/2024

  Out of pocket cost is pricey to me for the membership but the program is great! They make it all very easy. I'm down almost 50 pounds in 6 months!

  LifeMD, Inc.

  Date: 10/23/2024

  Thank you for sharing your amazing weight loss journey with LifeMD! We're thrilled to hear about your incredible achievement of losing almost 50 pounds in 6 months - that's truly remarkable and something to be proud of! We understand your feedback about the membership costs. To help make our program more accessible, we offer several cost-saving options. If you are interested in hearing about some of our other membership options, please don't hesitate to reach out. We're always happy to discuss options that could help make the program more affordable while maintaining the quality of care you're receiving. Keep up the amazing work on your weight loss journey!

• Review fromJuliette S

  Date: 10/21/2024

  5 stars

  Juliette S

  Date: 10/21/2024

  ****** ****** is incredible, I hope she is getting the recognition that she deserves.

  LifeMD, Inc.

  Date: 10/23/2024

  We appreciate your positive feedback on your provider, ******. It is always so great to hear that our providers are doing a fantastic job at providing outstanding care! Thank you for being the best part of LifeMD!