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Business Profile

Telemedicine

LifeMD, Inc.
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BBB Accredited BusinessA-Rated by BBB

Reviews

This profile includes reviews for LifeMD, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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LifeMD, Inc. has 2 locations, listed below.

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    Customer Review Ratings

    3.15

    Average of 467 Customer Reviews

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    Review Details

    • Joni O

      Date: 02/24/2025

      Joni O

      Date: 02/24/2025

      Very misleading. I thought the first payment of $75 was for my prescription. It is just to have the app, payments are every month. Then I find out my insurance does not cover the prescription, so I wasted $75.

      LifeMD, Inc.

      Date: 02/27/2025

      We are sorry to hear that you did not have the best experience using our services. For patients who choose not to use insurance or whose insurance does not cover branded GLP-1 medications, we offer compounded medications which are shipped directly to your door. If this is an option you would be open to discussing, please don't hesitate to reach out and we would be happy to assist. We're here to help make your weight management journey smoother and more affordable.

    • paula R

      Date: 02/22/2025

      paula R

      Date: 02/22/2025

      Life MD is a total hoax, preying on the public. I did not order this sleep product. They sent it anyway. No doctor involved. all computer. Total rip-off. Stay away from this company. A disgrace to the "medical" field.

      LifeMD, Inc.

      Date: 03/18/2025

      We are truly sorry to hear about your experience and the distress it has caused. Please know that it's never our intention to create such a situation for our customers. Reviewing your account, we see that your services have been canceled so moving forward you will no longer be billed unless you wish to restart your subscription with us. If you are willing, we would greatly appreciate the opportunity to speak with you further regarding this matter so we can identify areas for improvement to prevent such incidents in the future. Please give us a call if you'd like to discuss your account details further. We are here to ensure each patient has the best experience when using our services.

    • Felicia C

      Date: 02/20/2025

      Felicia C

      Date: 02/20/2025

      Dr. ******* with LifeMD is great. She was nice pleasant and very helpful with my medical journey. I would recommend this service to others.

      LifeMD, Inc.

      Date: 02/21/2025

      Thank you for your wonderful feedback about your provider and your experience with LifeMD! We're thrilled to hear that she provided such excellent care and was pleasant and helpful throughout your medical journey. It's wonderful to know that you found our service so positive that you would recommend it to others. Your recommendation means a lot to us, as we strive to provide top-quality care and support to all our patients. If there's anything else we can do to further enhance your experience or if you have any questions about your ongoing care, please don't hesitate to reach out. We're here to support you every step of the way in your health journey.

    • Kelly C

      Date: 02/19/2025

      Kelly C

      Date: 02/19/2025

      ***** ******* At ***** is amazing. Very caring and passionate about her work and her clients!

      LifeMD, Inc.

      Date: 02/20/2025

      Thank you so much for your wonderful feedback about ***** *******! We're thrilled to hear about your positive experience with our team at LifeMD. We're grateful to have you as a valued client and look forward to continuing to provide you with excellent care and support on your health journey. Please don't hesitate to reach out if there's anything else we can do for you!

    • Deanna R

      Date: 02/17/2025

      Deanna R

      Date: 02/17/2025

      Prompt, knowledgeable, friendly, respectful, caring, courteous and very wonderful customer service.

      LifeMD, Inc.

      Date: 02/19/2025

      Thank you so much for your wonderful feedback! We're thrilled to hear that you had such a positive experience with our customer service team. At ********************, we strive to provide prompt, knowledgeable, and caring support to all of our patients. If there's anything else we can do to assist you or if you have any questions about your care plan, please don't hesitate to reach out.

      LifeMD, Inc.

      Date: 02/19/2025

      Thank you so much for your wonderful feedback! We're thrilled to hear that you had such a positive experience with our customer service team. At ********************, we strive to provide prompt, knowledgeable, and caring support to all of our patients. If there's anything else we can do to assist you or if you have any questions about your care plan, please don't hesitate to reach out.

    • Lisa W

      Date: 02/14/2025

      Lisa W

      Date: 02/14/2025

      The Drs at LifeMD were great and it was a seamless process to get an appointment and prescription however everything else is a complete hassle and mess. His is my second month and I have contacted them multiple times to get my prescription sent to me. After 9 days I was told it takes ***** to process the prescriptions. By the way they advertise within 5 days online. After day 11 I attempted to cancel my membership but apparently cant until they ship my prescription or else I will not get it and they will not refund me for the money they already took. Oh and it still hasnt shipped and I still dont have an ETA. Even if they process this soon, by the time I receive it I will have been off the medication for 2 weeks and will have to retaper. Their lack of follow through has been super inconvenient and such a hassle. With so many other online options, I would NOT recommend this one.

      LifeMD, Inc.

      Date: 02/19/2025

      We apologize for the inconvenience and frustration you've experienced with your recent order. We understand that reliable and timely medication delivery is crucial and regret any delay that occurred. We have reviewed your account, and we see that your order has now shipped. We value your trust in LifeMD and are committed to regaining your confidence. Your feedback is invaluable in helping us improve our services. If you have any additional concerns or questions, please don't hesitate to reach out. We're here to support you and ensure you receive the care and service you deserve.

    • Mike P

      Date: 02/14/2025

      Mike P

      Date: 02/14/2025

      Extremely helpful and pleasant. Solved my issue and I am thankful. What more could a customer ask!!!

      LifeMD, Inc.

      Date: 02/19/2025

      Thank you for your wonderful feedback! We're thrilled to hear that our team was able to provide such a positive experience for you. It's our goal to ensure every customer receives the highest level of service, and we're delighted that we met your expectations. We're grateful for your trust in our services and look forward to continuing to meet your needs in the future. If there's anything else we can assist you with, please don't hesitate to reach out. Your health and satisfaction are our top priorities!

    • Robert S

      Date: 02/13/2025

      Robert S

      Date: 02/13/2025

      The product Lymph MD did not solve my wife's edema. She tried this product for one month, absolutely no good result's.

      LifeMD, Inc.

      Date: 02/19/2025

      We are sorry that Lymph MD did not meet your wife's expectations for managing her edema. We understand how frustrating it can be when a treatment doesn't provide the desired results. This is not a company or product that LifeMD is associated with so unfortunately we are unable to assist. We hope the best for your wife and that she finds a treatment that works well for her soon.

    • Joel S

      Date: 02/12/2025

      Joel S

      Date: 02/12/2025

      They are overpriced, and dishonest. They reach out asking if you need any help, and the day you do, they are not willing to help. My prescription got stolen off from the front of my apartment building. They put the sole responsibility on me and the delivery company. The delivery company they picked keeps deciding to leave the package where it is easily stolen rather than the secured delivery room that requires a password and has cameras. All they did was offer for me to pay an additional $255 to replace it. They also offered for me to start picking up my package rather than getting it delivered. They offered no real help. This brand is the most expensive in the category for this exact medication. I assumed that came with good customer service. I was wrong, and Im sorry to myself for picking them to go with when making a decision. ****** ***Founder, LifeMD ****** emailed on me to check up and to request a positive review. When I brought real issues up to him, he ignored my response. Seems like you had no interest in real feedback. You were only interested in free publicity for doing the bare minimum while overcharging for it.

      LifeMD, Inc.

      Date: 02/19/2025

      We sincerely apologize for the disappointing experience you've had with our service. We completely understand how frustrating it must be to have your medication stolen, and we recognize the inconvenience caused by the carriers actions. Thank you for bringing this to our attention; your feedback is invaluable in helping us improve.While this situation falls outside of our replacement procedures, we want to make things right by offering a service credit to your account, as previously mentioned through your patient portal. Please dont hesitate to reach out to us by phone to discuss how youd like to proceed. We are here to assist you and are committed to earning back your trust and ensuring a better experience for all of our customers moving forward.

    • Robert C

      Date: 02/12/2025

      Robert C

      Date: 02/12/2025

      Very informative and pleasure to talk with Made it easy to understand all of the steps to the process

      LifeMD, Inc.

      Date: 02/13/2025

      Thank you so much for your wonderful feedback! We're thrilled to hear that you found our consultation informative and easy to understand. At LifeMD, we strive to make every step of the process clear and accessible for our patients. If you ever have any questions or need further clarification, please don't hesitate to reach out. We're always here to help!

    LifeMD, Inc. is BBB Accredited.

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    This business has committed to upholding the BBB Standards for Trust.

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