We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Telemedicine

LifeMD, Inc.
BBB accredited business seal
BBB Accredited BusinessA-Rated by BBB

Reviews

This profile includes reviews for LifeMD, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

LifeMD, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    3.15

    Average of 467 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Anne J

      Date: 03/11/2025

      I had surgery this morning and was coming off anesthesia. I accidentally ordered 2 mos sleeping medicine. I called within *********************************************************** I called them very quickly after I ordered and it was an innocent mistake I am disappointed w this company. Bad customer service

    • David V

      Date: 03/09/2025

      I had and continue to have a great experience with my Doctor. From the beginning she was helpful, insightful and helped me navigate through my insurance. So glad I signed up. Down 30 lbs in two months! Would definitely recommend to others.

    • Ree J

      Date: 03/05/2025

      Ree J

      Date: 03/05/2025

      My *** was very sweet, kind, and very straight to the point ??

      LifeMD, Inc.

      Date: 03/18/2025

      Thank you for your positive feedback about your doctor! We're delighted to hear that your experience was so pleasant. Our team of healthcare providers is committed to delivering personalized, compassionate care while also being efficient and effective.We're glad your appointment met your expectations. We're here to support you every step of the way!

    • John M

      Date: 03/04/2025

      Dishonest. Thought I was just buying one bottle of sleep aids, and 2 months later I get an email stating that my next shipment is going out, for $204! I emailed to cancel it, and it went out the next day anyway. I called, and they refused to refund my money. Avoid like the plague.

    • Katrina F

      Date: 02/27/2025

      Katrina F

      Date: 02/27/2025

      Did amazing job explaining everything clearly and was able to answer all my questions.

      LifeMD, Inc.

      Date: 03/18/2025

      Thank you so much for your wonderful feedback! We're thrilled to hear that we were able to provide clear explanations and address all of your questions effectively. At LifeMD, our goal is to ensure every patient feels well-informed and comfortable with their treatment plan.We appreciate you taking the time to share your positive experience. It's feedback like yours that motivates us to continue improving and providing the best possible care for all our patients.Wishing you continued success on your health journey!

    • Melissa B

      Date: 02/26/2025

      Charged my credit card before I ever spoke to a doctor. Was not able to connect to the doctor and would not reimburse the charge.

    • Christina B

      Date: 02/25/2025

      Be aware!!! So I signed up and then was required to PAY $249 to speak to a Provider and receive treatment. Initially the site states it takes 1-2 days to hear back from the provider well 5days passed when I called the company customer service concerned as to why I havent heard back yet. The *** was very brief and annoyed and scheduled a phone appointment for 4days later which at that point it would be a week at that point since my sign up time. The *** stated this is the soonest available because they are behind and very busy so I said okay but while she is talking I see on the app that they have a next day appointment so I scheduled. - the provider was extremely sweet,honest, professional and straightforward about the process. She clearly asked about my goals and clarified the cost associated with the program then said I was approved and that she would be sending my prescription to the pharmacy! So hours later I get a message from a care team member saying I am on ******** and that they arent legally allowed to assigned treatment to a patient on ********** they will be refunding me my money!I am NOT ON ANY TYPE OF STATE ASSISTANCE- I have PRIVATE HEALTH INSURANCE THROUGH MY EMPLOYER! So the fact that they have invalid information and blamed denial of treatment on false information ******************State health insurance is clear evidence of discrimination and dishonesty.

    • Kristi R

      Date: 02/25/2025

      Kristi R

      Date: 02/25/2025

      Had a great consultation which was very informative. Looking forward to the next meeting and starting my weight loss journey.

      LifeMD, Inc.

      Date: 02/27/2025

      Thank you for sharing your positive experience with LifeMD! We're thrilled to hear that your consultation was informative and helpful. It's wonderful to know you're excited about starting your weight loss journey with us. We're excited to be part of your journey and can't wait to see the progress you'll make. If you have any questions or need assistance between appointments, don't hesitate to reach out through your patient portal.

    • William M

      Date: 02/25/2025

      William M

      Date: 02/25/2025

      LifeMD is a horribile company. They would not stop a shipment before it shipped for a prescription I cannot take. I called and identified that the prescription conflicts with a current prescription and I cannot take it. They verified that the prescription had not yet processed or shipped, and they refused to stop the order and charged me 360 dollars anyway. This is a horrible company and they have no concern for patients/customers, just sales. I have 5 kids, this is unacceptable.

      LifeMD, Inc.

      Date: 02/27/2025

      We are deeply sorry to hear about your frustrating experience with LifeMD. We take patient safety and satisfaction very seriously. Reviewing your account, we can see that this has since been refunded and your membership has been stopped. If there is anything else we can do to assist you further, please let us know. We're here to support you and make this right.

    • Brent T

      Date: 02/25/2025

      While I found the payment and order page to be confusing and misleading, my experience with "*******", in customer service to be very professional and helpful. She is articulate and in the moment. A real pro.

    LifeMD, Inc. is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.