Reviews

Review Details

• Review fromEric H.

  Date: 09/23/2022

  1 star
  On September 17th I placed an order from RexMD. Shortly after placing the order, I was told I needed to submit a photo ID to complete the order, to which I declined thinking the order would be canceled. RexMD refuses to ship the product without a photo ID, but they still charged me $100. No product shipped. I called customer service and was told I didn't read the fine print, and the $100 charge would not be refunded regardless if the product was shipped or not. Because I refused to send them a copy of my ID they claim that they can still charge me $100. This is a very disreputable company with a terrible customer policy. STAY AWAY FROM ********************!

• Review fromMichael B

  Date: 09/18/2022

  1 star
  Took $238 from me on 9/3. They claim orders ship in 'one day' Despite 3 emails and 3 RexMD website help requests, they did not respond until 9/13. And, they didn't even respond to me, the sent me an entire email thread with ANOTHER CUSTOMER , including their medical and prescription information.I finally told them to cancel the order and refund my money, which they finally did TWELVE DAYS after requesting help.RexMD is horrible, incompetent mess that disseminates your medical and prescription information to other people.I filed a complaint with ** ****** of ******* Professional Conduct for blatant and egregious HIPPA violations.

• Review fromJohnny J

  Date: 09/10/2022

  1 star
  ******** crooks beware they will rip you off canceled still charged after canceling no one answer phones or it hangs up cant get money back ******** needs to investigate these crooks!!!

• Review fromHerbert C

  Date: 09/07/2022

  1 star
  I Logged into my account and they advertised a months supply of Cialis 5mg for 90$ and if I update my credit information I would receive a 30% discount so I did.The screen displayed the 90$ being discounted to 63$ and the gave me a order # but didn"t display the bill.I figured they will send the receipt to my Email so I returned to work.Later I received a notification to my credit card being charged for $189 , so I spoke with customer service about the charge and they said they will not correct it and won't give me a refund only credit my account for a later purchase?This is fraud to charge my acct because my ***** order was for three months and I only purchased 1 month. I informed them I will dispute with my credit card company and after CS kept putting me on hold and coming back they didn't return the funds to my card,so I called my credit company. I also have a sreen shot of the ad. (They gave me a hard way to go)

• Review fromVonn W.

  Date: 09/02/2022

  1 star
  I agree with all posts here, RexMD is a fraudulent company and should be sued. I too had a recent experience with their bogus products and supposedly easy to cancel subscription. They will continue to charge your method of payment even if your prescription has expired until you call them and then they refused to refund my order which hasn't even shipped yet. The person I talked to said they don't do refunds. What? Really? It is evident that they need the money more than I do...LOL. What a joke company!

• Review fromJames T

  Date: 08/30/2022

  1 star
  Does not stand behind its agents, they told me one price on the phone, one price on the website and a third on a call back. From $28 TO $191 a huge difference. They plant you in a doa bait and switch

• Review fromRobert V

  Date: 08/29/2022

  1 star
  Unfair business practices! I responded to an online ad to get a free sample of Ketoprofen cream to treat osteoarthritis. I did not sign up for a REXMD account or a subscription, and I paid **** for shipping. I got the cream and used it. It was okay, but no better than the *** Voltaren cream that I get at ****** for cheap. I was shocked when about 3 weeks later I was billed by REXMD for over ***** for another shipment of Ketoprofen. I called and they told me that the sample that they had told me was free was really a 18-day trial, after which I was enrolled to get regular shipments. I asked them where it says this and they told me to sign in to my account. It is impossible because I dont have an account, I never created one. They refused a refund and told me that since it is medicine, they cant take a return. They also made it difficult to cancel the subscription which I never signed up for in the first place. Again, they told me to sign in to my account to cancel, so I explained that I dont have an account and cant sign in. These are unfair, immoral, and possibly illegal business practices designed to take money from people by providing medicine which was never ordered in the first place. I recommend in the strongest possible terms that you do not do business with this company.

• Review fromRichard V

  Date: 08/24/2022

  1 star
  * More than 4 times the cost per milligram than other places * Act like they are canceling your subscription over the web but then don't and keep charging you for refills * After repeated attempts to cancel my account over the web they then say that you must call. They then keep you on hold for more than 15 minutes hoping that you will give up.Horrible service Incredibly expensive prices for a low dose product Argumentative customer service reps Don't do business with these people you WILL regret it

• Review fromJames C

  Date: 08/22/2022

  1 star
  REX MD Scam Without you knowing they put any order on auto refill. They say on help page you can cancel orders from your Account page. YOU CANNOT! The only way is to receive the surprise billing and call them. When you call they say they will cancel, don't know if they will yet? There is no chance of refund!THEIR OUT IS THEY SAY IT IS WRITTEN IN THEIR TERMS AND CONDITIONS. Very sneaky, underhanded and not representative of a Better Business at all. SCAM!

• Review fromCarl A

  Date: 08/12/2022

  1 star
  Terrible. 4 months and I still haven't received my order. They can't coordinate between orders, pharmacy and doctors. They should be investigated. No wonder they are not accredited by the BBB