Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/25/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought The first month then they charged me for the medicine AND a membership when I was Only supposed to pay $34 for them both. That was the advertisement. I gave Them my card after I paid $34 for the membership then they tried to charge $199 for the medicine.

  Business Response

  Date: 04/28/2025

  Hi ********, 
  
  Thank you so much for reaching out to us regarding your Zealthy account. I will do everything I can to help you out!
  
  We apologize for the confusion here and for the inconvenience. Please know that our  Weight Loss Program is a membership-based program. We charged a $39 discounted price for the  1st month and a $135 regular rate for the subsequent months. These fees are towards the ************************* Weight Loss Coach, App usage/Website access, service from your care coordinator,r and a non-glp medication  
  
  Furthermore, the $199 is for the *********** 2.5 mg vial which is a compounded medication that would be on the top on your membership fee  
  
  If there is anything else we can do to help, please feel free to email ************************************ message us in the portal, or call us at *************. Any of our Zealthy Coordinators would love to help!
  
  *****
  Zealthy BBB Coordinator

• Initial Complaint

  Date:04/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This morning I filled out a questionnaire for an on line pharmacy for semiglutide. I provided my personal information and a credit card. I was told a set price and then kept getting charged for more things. I requested immediately to discontinue the program. Time stamps are on emails. I was then bill $670 and $39 on my discover card (I have filed a dispute with them). I never received and individualized plan, or spoke with anyone. Everything they wanted me to do was another $99. I would like a full refund of $670. They can keep the $39.

  Business Response

  Date: 04/25/2025

  Hi *****, 
  
  Thank you so much for reaching out to us regarding your Zealthy account. I will do everything I can to help you out!
  
  We apologize for the confusion here and for the inconvenience.  I have alerted the pharmacy team to cancel the order, and once we hear back from them, we will get back to you. 
  
  Furthermore, we have canceled your Weight Loss Membership to avoid any future charges on the account.  
  
  If there is anything else we can do to help, please feel free to email ************************************ message us in the portal, or call us at *************. Any of our Zealthy Coordinators would love to help!
  
  *****
  Zealthy BBB Coordinator

  Customer Answer

  Date: 05/02/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because: There was never an order with the pharmacy.  I never received a personalized plan.  I only filled out an online survey.  Immediately after filling that out and paying for the pharmacy order I get a new email that stated they wanted another $99.  Zealthy kept adding charges.   I want a full refund due to services were never provided and there was no personalized plan and no good were received.   Order was cancelled with an hour of starting this process.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** ****
  
  
  
  
   
  

  Business Response

  Date: 05/13/2025

  *****:

  I'm sorry to hear about your experience. Unfortunately, since the amount is currently under dispute with your bank, we are unable to process any refunds until they make a decision in 14 days.

  If there is anything else we can do to help please feel free to email **************************************************************, message us in the portal, or call us at *************. Any of our Zealthy Coordinators would love to help!
  *****
  ******* *** **********r 

• Initial Complaint

  Date:04/25/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So, I have been using Zealthy since November for Wegovy. The first few months were great - Fast responses, they worked with my Insurance to get it covered, even sent in prior authorizations. I had no issues, other than local supply shortages. Until April.I was sent in the prescription for the next dosage on April 4th. Local supply shortages dragged this out until April 10th, where my pharmacy finally told me l needed ANOTHER prior authorization. ****, no big deal. I tell my care coordinator and TWO days later (April 12), he says he will pass on the information. A few days go by and I don't hear anything back. Not even a generic message. So, I send ANOTHER message on April 16th. At this point I'm upset because I am 2 weeks behind on my medication.Partially due to local supply shortages but also due to slow response time. Another few days go by with no response so I sent ANOTHER message on April 22nd.Two more days go by and I sent another message today, April 24th. Not to mention I sent them an email on April 21st and a follow up today due to no response there **********, l've been off the medication for almost a full month. Absolutely been ghosted by Zealthy for 14 days even though a response time is typically "1-2 days." According to their return policy, you are NEVER eligible for a refund except where error has occurred?Whatever that means. Even when you do not receive or use the Zealthy "benefits"!I spent in total first month $49 and then $135 a month since November. I have been ghosted by this company and for the month of April not received any of the promised benefits. But Im apparently still not eligible for a refund even though I never received any product or help?

  Business Response

  Date: 04/25/2025

  Hi ******, 
  
  Thank you so much for reaching out to us regarding your Zealthy account. I will do everything I can to help you out!
  
  We're extremely sorry about your experience, and we apologize for the inconvenience that this has caused you. We have refunded the $135 membership fee. This amount will be in your account in the next 5-7 business days.  
  
  Furthermore, I can see here that your account was already been canceled, which will avoid future charges on the account. 
  
  If there is anything else we can do to help please feel free to email ************************************ message us in the portal, or call us at *************. Any of our Zealthy Coordinators would love to help!
  
  *****
  Zealthy BBB Coordinator

  Customer Answer

  Date: 04/26/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ****** ******
  
  
  
   
  
  

• Initial Complaint

  Date:04/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased *********** from this company and after I hit "pay," the amount increased significantly. They automatically included a "membership fee" in the total price that was processed. The membership is supposed to provide step by step assistance and help with any questions or concerns. After having to go to the ** due to side effects, I reached out and heard nothing. It has been over 5 weeks since I received ANY sort of correspondence other than automated responses saying it could take a day or two for a response. March 16 was the last response I received. It is April 24 today. They are scamming people by forcing them to pay for a nonexistent membership

  Business Response

  Date: 04/25/2025

  Hi ********, 
  
  Thank you so much for reaching out to us regarding your Zealthy account. I will do everything I can to help you out!
  
  We're extremely sorry about your experience, and we apologize for the inconvenience that this has caused you. We have refunded the $216 2-month weight loss membership. This amount will be in your account in the next 5-7 business days.  
  
  If there is anything else we can do to help please feel free to email ************************************ message us in the portal, or call us at *************. Any of our Zealthy Coordinators would love to help!
  
  *****
  ******* *** ***********

  Customer Answer

  Date: 05/02/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Membership is stated to be $135/mo, not the $108 offered. This also doesn't address that the amount of medication received was not a full 3 month supply. I have been attempting to get an answer regarding that issue for over a month via email and through the portal with no response. 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******** *****
  
  
  
  
   
  

  Customer Answer

  Date: 05/16/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  As I said before, this is the only place where you're trying to claim the monthly membership is $108/mo. Everywhere else has $135 listed. I also took the correct amount as prescribed and it did not last 3 months.  

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******** *****
  
  
  
  
   
  

  Business Response

  Date: 05/23/2025

  Thank you for your message. The lower rate of $108/month applies when you pay for 3 months in advance, which provides a discount.

  If there is anything else we can do to help please feel free to email **************************************************************, message us in the portal, or call us at *************. Any of our Zealthy Coordinators would love to help!

  
  *****
  ******* *** ***********
  

• Initial Complaint

  Date:04/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I joined a membership plan to evaluate options to support weight loss. I was told that I qualified for injections and asked if I wanted to proceed. I indicated that I was not ready to proceed and provided insurance information. Instead checking for insurance coverage, I was billed for a prescription that I did not order. My credit card contacted me regarding the transaction as potentially fraudulent. I confirmed that I did not approve the order. Immediately following, I canceled my subscription on April 7th and deleted my credit card information. I received an email that my subscription would not renew. 3 days later, my card was charged and I was not informed. I received medication that I did not order. I tried to contact the company regarding my request for a refund and to return the medication, but I have not received a response from support.

  Business Response

  Date: 04/24/2025

  Hi  *******, 
  
  Thank you so much for reaching out to us regarding your Zealthy account. I will do everything I can to help you out!
  
  We're extremely sorry about your experience, and we apologize for the inconvenience that this has caused you. Please know that we tried to cancel your order, but the tracking number was already generated, and it has been delivered. Unfortunately, we can't issue a full refund since this order was fulfilled. Moreover, we have issued a $216 refund to your account, which should be available in your account for the next 5-7 business days.  
  
  Furthermore, your weight loss membership was already been canceled to avoid future charges on the account.  
  
  If there is anything else we can do to help, please feel free to email ************************************ message us in the portal, or call us at *************. Any of our Zealthy Coordinators would love to help!
  
  *****
  ******* *** ***********

• Initial Complaint

  Date:04/24/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello I was charged for a refill I did not request. I would like a refund. The product works I like it. I see results. I simply still have medication left and did not order more at this time. Please refund.

  Business Response

  Date: 04/24/2025

  Hi ********, 
  
  Thank you so much for reaching out to us regarding your Zealthy account. I will do everything I can to help you out!
  
  We apologize for the confusion about your recent charge. Please know that the $135 charged on your account was not a refill but it was a renewal for your Weight Loss Membership. 
  
  If there is anything else we can do to help, please feel free to email ************************************ message us in the portal, or call us at *************. Any of our Zealthy Coordinators would love to help!
  
  *****
  Zealthy BBB Coordinator

• Initial Complaint

  Date:04/23/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company membership was cancelled and they keep charging me. Company is also charging g more than advertised and has committed false advertising.

  Business Response

  Date: 04/24/2025

  Hi  ****, 
  
  Thank you so much for reaching out to us regarding your Zealthy account. I will do everything I can to help you out!
  
  We're extremely sorry about your experience, and we apologize for the inconvenience that this has caused you. Please know that we have voided the $249, so it will not be charged to your card. 
  
  Furthermore, we have also canceled your Weight loss Membership to avoid any future charges. 
  
  If there is anything else we can do to help, please feel free to email ************************************ message us in the portal, or call us at *************. Any of our Zealthy Coordinators would love to help!
  
  *****
  Zealthy BBB Coordinator

  Customer Answer

  Date: 04/28/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  **** *******
  
  
  
   
  
  

• Initial Complaint

  Date:04/23/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged $135 on 2/18/25 and 1/18/25 after the prescription was paid for on 1/17/25. They continued to try to charge me in March and again now in April for another $135 monthly membership fee. I did not receive this prescription that I paid for back in January until 4/18/25! And that was after numerous complaints and inquiries. I initiated the weight loss journey in October and began paying for a monthly subscription as well as medication. I noticed right away on my first renewal that they wont send your prescription until your next month Subscription is paid already each time. It became progressively worse where I would get the prescription later and later where I would have gaps between Taking the medication which defeats the whole point of being on this medication for weight loss I feel like I have wasted my money since October because I havent been able to take the medication as I should be and do what I should be because of the fact that I'm not getting it when I should be and I feel like this company is just taking advantage of people.

  Business Response

  Date: 04/24/2025

  Hi *******, 
  
  Thank you so much for reaching out to us regarding your Zealthy account. I will do everything I can to help you out!
  
  We're extremely sorry about your experience, and we apologize for the inconvenience that this has caused you. Please know that the order from January, which was the $265(*********** 2 mg vial), was delivered with a tracking number ****************** ****** Unfortunately, this order can't be refunded since the order was fulfilled.  
  
  Furthermore, we have issued a refund for $135 from February, and the amount will be in your account in the next 5-7 business days. Moreover, we voided charges from March and April.  
  
  If there is anything else we can do to help, please feel free to email ************************************ message us in the portal, or call us at *************. Any of our Zealthy Coordinators would love to help!
  
  *****
  Zealthy BBB Coordinator

  Customer Answer

  Date: 05/07/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******* ******
  
  
  
   
  
  

• Initial Complaint

  Date:04/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my memebership with them Mar 14 but on Mar 31. They took upon themselves to refill a melasma cream amounting to $75 without my request. Even if it has x amount of refill no one can just refill any medication without letting the patient know their medication is due for refill. I tried disputing it but till now they didnt refund me my money but continued to processing refill for the melasma cream and dates are as follows. March 31, April 1 and April 5 respectively. To this day I didnt got any update on cancellation and refund

  Business Response

  Date: 04/24/2025

  Hi ****, 
  
  Thank you so much for reaching out to us regarding your Zealthy account. I will do everything I can to help you out!
  
  We're extremely sorry about your experience, and we apologize for the inconvenience that this has caused you. Please know that we have issued a refund for the $75. This amount will be in your account in the next *********** days.
  
  Furthermore, we have canceled your Medication Subscription, so it will not renew and charge you again.  
  
  If there is anything else we can do to help, please feel free to email ************************************ message us in the portal, or call us at *************. Any of our Zealthy Coordinators would love to help!
  
  *****
  Zealthy BBB Coordinator

• Initial Complaint

  Date:04/23/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a follow up email about my inquiry with zealthy for me to take advantage of their deal for weight loss medication of $39 a month no where in the email does it state the deal was just a membership fee and the medications would be separate. Once I paid the $39 fee and it was time to select the medication that is when it states to check the box stating you understand the membership fee is separate from the medication cost. After I saw that I went to the messaging and begun requesting a refund it states it may take hours to a day before someone gets back to you. I kept messaging and emailing finally someone message me back and states due to the intake process starting I can not get a refund, however I have been trying to get in contact with someone for hours. I want my money back and want this business investigated for false advertising.

  Business Response

  Date: 04/24/2025

  Hi  *******, 
  
  Thank you so much for reaching out to us regarding your Zealthy account. I will do everything I can to help you out!
  
  We're extremely sorry about your experience, and we apologize for the inconvenience that this has caused you. We've gone ahead and processed a refund for the $39. This should be in your account in the next 5-7 business days. 
  
  Furthermore, your weight loss membership was already been canceled to avoid future charges on the account.  
  
  If there is anything else we can do to help, please feel free to email ************************************ message us in the portal, or call us at *************. Any of our Zealthy Coordinators would love to help!
  
  *****
  ******* *** ***********

  Customer Answer

  Date: 04/24/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******* ********