Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged an unauthorized amount by this company and they have refused to refund the amount that they charged my account. I ever disputed it with my bank. Contacted the company. The company has blocked my phone number and has refused to talk to me. I've tried calling them from other phone numbers. And they hang up on me every time I have tried talking to them they will not work with you to help solve any issues. I have been professional in trying to be nice and patient with them, and at first talking to them. They've acted as if they would resolve the issue and refund my money and apologize for the misunderstanding and the charge. And I was under the impression that I would receive the money that my account was charged back from this company but I have not received the money back nor have I heard back from them. This company seems to want to scam. A lot of people and then wants to block phone numbers. Hang up on people and get very rude with them. Wow, very disrespectful.I just would like, hmm, to have my issue solved and received my money back that I was charged.I warn them that I was going to take it to the next step. If they did not refund me. But they still act as if they don't care, so this is me. Taking the next step, I'm not sure where to go from here. Or what to do after this step? They have been reported as fraud at my bank and I hope to help other people from getting scammed from this company. Because this is not okay to take people's money like this, especially in today's day and age, where people are already struggling with money.Taking close to a $1000 in money. Is very stressful?And they are all over the radio as well advertising. So that tells you how much and how many people they are scamming out of money? Every day I looked online and seen that they scam people out of thousands of dollars. I had to get a new debit card. Which cost me over $25? Extra to get a new card as well plus I had to change all my information on my phone bill this is a

  Business Response

  Date: 04/24/2025

  Hi ******, 
  
  Thank you so much for reaching out to us regarding your Zealthy account. I will do everything I can to help you out!
  
  We're extremely sorry about your experience, and we apologize for the inconvenience that this has caused you. Please know that we have submitted a cancellation request for your order $670 (*********** 10 mg vial + 2 Months Weight Loss Membership), and it was already canceled. However, since the amount was disputed, we can't make any changes unless this will is removed.  
  
  If there is anything else we can do to help, please feel free to email ************************************ message us in the portal, or call us at *************. Any of our Zealthy Coordinators would love to help!
  
  *****
  ******* *** ***********

• Initial Complaint

  Date:04/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I saw an ad for *********** weight loss meds thru Zealthy with what was advertised to be a promotion of the first month for $39. I paid the $39 and then was told the cost of meds were not included (not even first month) and they were an additional cost that was ridiculously high. I emailed support immediately and was told they would not issue a refund because my info had already been reviewed. It had not been enough time for anything to be reviewed. What a scam

  Business Response

  Date: 04/23/2025

  I hope this message finds you well. I'm writing to inform you that we have processed your refund in the amount of $39. You should see this reflected in your account shortly.
  If you have any further questions or need assistance with anything else, please don't hesitate to reach out.
  Thank you for your understanding.
  
  

• Initial Complaint

  Date:04/22/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started dealing with Zealthy on April 3rd. I what is immediately charged a $35 membership fee. I paid for medication to be expressed shipped to the tune of $214 today is April 22 and I have still not received any medication. Ive tried contacting the company via email texting through the app and calling the business and I can get no response from them and I would like to have a full refund.

  Business Response

  Date: 04/23/2025

  Hi ******, 
  
  Thank you so much for reaching out to us regarding your Zealthy account. I will do everything I can to help you out!
  
  We're extremely sorry about your experience, and we apologize for the inconvenience that this has caused you. Please know that we have alerted our partnered pharmacy to cancel your order for $214 (*********** 1 mg vial). I also sent a follow-up to our pharmacy team about it. Once we hear back from the pharmacy, we will reach out to you right away. 
  
  If there is anything else we can do to help, please feel free to email ************************************ message us in the portal, or call us at *************. Any of our Zealthy Coordinators would love to help!
  
  *****
  ******* *** ***********

• Initial Complaint

  Date:04/22/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I created a Zealthy account in June 2024 to explore their services, using my Gmail via iPhone, which inadvertently gave the app access to my Apple Wallet. Without my awareness, I was charged $135/month starting that same month.I only noticed these charges recently. My account history shows no service use during this 10-month period, indicating I was unaware of the ongoing billing. Shortly after signing up, I informed Zealthy via in-app chat (now inaccessible) that I did not wish to proceed after learning of the additional monthly service fee. I reasonably assumed that ended my involvement.Despite this, Zealthy continued billing without notice. After multiple calls, a representative canceled my account and refunded one monthbut provided no explanation for retaining the other nine. The partial refund implies acknowledgment of error, yet no further action was taken.I am requesting a full review and refund for the unused billing period. Additionally, I urge an investigation into Zealthy's billing practices to ensure compliance with consumer protection standards.

  Business Response

  Date: 04/22/2025

  ******:

  Thank you for contacting us regarding your experience with Zealthy. We appreciate the opportunity to address your concerns.
  We want to clarify that when you signed up for our services, you were informed that the subscription would be an ongoing monthly charge. The app requires explicit permission to link to any payment methods, and we strive to provide transparency regarding our billing practices.

  
  We understand your frustration regarding the charges incurred over the past months. However, as stated in our policy, we are unable to issue refunds for periods in which the subscription was active, as you acknowledged the terms at the time of sign-up.

  
  We take your feedback seriously and encourage you to reach out if you have further concerns. While we cannot provide a refund for the additional months, we appreciate your input, which helps us improve our services.
  Thank you for your understanding.

• Initial Complaint

  Date:04/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a 3 month supply of Tizepatide in January. My prescription did not last 2 months. I called them and showed them the bottle and said I had the dosage I was supposed to have. I went to an in person center to talk to them about the process of getting glp shots and my concerns. After explaining my experiences with Zealthy I was shown a tier level for Tizepatide and was shown I was given a very high dosage to start which is why I became very sick had to leave work miss days and couldnt function properly. I was also shown that Zealthy previous pharmacy was shut down and was advised I may had a fake medication. I was told my dosage amounts and prescription didnt make any sense and it was very inaccurate. I called Zealthy no answer. I sent an email. The customer representative stop responding. I am this month and Zealthy are try to say its time for me to refill and the vial ran out over a month ago. They arent answering the phones responding to emails that arent automated and refusing to give me my refund. Ive been scammed.

  Business Response

  Date: 04/22/2025

  ******:

  Thank you for reaching out and sharing your concerns with us. We truly value your feedback and take these matters seriously.
  We want to assure you that the medication you received was authentic and met the required safety standards. We understand that you experienced side effects, and we encourage you to speak with your provider about any adverse reactions you may have had. They are best equipped to help you manage any symptoms and to adjust your treatment plan as necessary.
  Regarding the 60mg vial, when administered correctly, is designed to last for a full three months. We do not offer refunds for medication that has been delivered, as outlined in our policy. We recommend closely following the prescribed dosing schedule to ensure the best outcomes.
  If you have any further questions or concerns, please do not hesitate to reach out to your healthcare provider or our customer support team. We appreciate your understanding and are here to support you in your health journey.

• Initial Complaint

  Date:04/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for the services because they stated they will see about getting authorization from my insurance company. To this date they have not contacted my insurance company. From the beginning I asked him about my insurance. Over and over they just gave me the runaround. When I asked them to cancel everything because they charge my credit card they say we will see what we can do. Not ones that someone get back to me. To this date they charged me and no Services were received. Not once did a doctor contact me. Not once with my insurance contacted. And now that I'm reading different comments on social media how they are a fraud. I truly trusted this organization. I've asked him to cancel and refund me for a very long time. I received no services, no products, and broken promises.

  Business Response

  Date: 04/22/2025

  Hi *****, 
  
  Thank you so much for reaching out to us regarding your Zealthy account. I will do everything I can to help you out!
  
  We're extremely sorry about your experience, and we apologize for the inconvenience that this has caused you. Upon checking here, it seems that you have received your order for *********** 8 mg vial with a tracking number ****************** ****** Since this order was fulfilled, a refund will not be issued for this order.  
  
  Furthermore, I can also confirm that our Medical Providers and other care coordinator are responsive from the messaging portal on your Zealthy Account. Since you have requested the *********** first, this medication can't be requested for prior authorization from your insurance.  
  
  If there is anything else we can do to help, please feel free to email ************************************ message us in the portal, or call us at *************. Any of our Zealthy Coordinators would love to help!
  
  *****
  Zealthy BBB Coordinator

• Initial Complaint

  Date:04/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for Zealthy telemedicine services and pre-paid for 3 months of the service and prescriptions. I have received nothing but generic emails from this company. I have not received my medication and when I try to contact them, I receive no response or something completely irrelevant and very generic. I see they have received several BBB complaints and are under investigation. I have requested a refund of everything I have paid a- $1004.00, but again, they have not responded.

  Business Response

  Date: 04/22/2025

  Hi *****, 
  
  Thank you so much for reaching out to us regarding your Zealthy account. I will do everything I can to help you out!
  
  We're extremely sorry about your experience, and we apologize for the inconvenience that this has caused you. We have issued an initial refund of $216 from your $1004 for the unused 2-month weight loss membership. Moreover, I have requested a cancellation for the order of *********** 60 mg vial. Once we hear back from the pharmacy, we will get back to you. 
  
  Furthermore, we have canceled your Weight Loss Membership to avoid any future charges on the account.  
  
  If there is anything else we can do to help, please feel free to email **********************, message us in the portal, or call us at *************. Any of our Zealthy Coordinators would love to help!
  
  *****
  Zealthy BBB Coordinator

  Customer Answer

  Date: 05/02/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Only a portion of my charge was refunded. I am to receive a total of $1004. I only received the ~$200 mentioned by Zealthy in their response to the BBB. The additional cost is for a prescription that has not been received and has been cancelled (as noted above by Zealthy themselves to the BBB, on the phone, and confirmed in writing to me.) Last week I received a phone call from the "pharmacy escalation team" ENSURING me that the remainder would be refunded - therefore the entire cost of $1004 would be refunded. This has not yet happened. Attached is the online messaging conversation between me and Zealthy customer service. They keep telling me one thing and doing another. I require the entire refund of $1004 as I have not received the services or products (a prescription medication) that I had ordered. You may view the attached customer service conversation attached. This company should not be doing business. - ******* * ****** **

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******* *****
  
  
  
  
   
  

  Customer Answer

  Date: 05/23/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Yes, of course, the charge is under dispute with my credit card company. In order for that dispute to be resolved, Zealthy must contact my bank. ********* many times has responded that Zealthy has NOT RESPONDED. Please respond to the bank in order to resolve this issue. 
  

  Zealthy is unnecessarily drawing out this issue. You have been contacted many times by **** to resolve this issue. Also, you continue to send me emails stating that my already cancelled shipment is on the way. 
  

  I see that $216 of the $1004 has been refunded despite the transaction being in dispute which is in direct contradiction to your above reasoning as to why nothing can be refunded- refund the remaining $788 asap.

  ******* * ****** ** 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******* *****
  
  
  
  
   
  

  Business Response

  Date: 06/02/2025

  Hi *******, 
  
  Thank you so much for getting back to us regarding your Zealthy account. I will do everything I can to help you out!
  
  As I can see here, it seems that you won the dispute,, so the remaining amount of $788 should already be in your account.  
  
  If there is anything else we can do to help, please feel free to email **********************, message us in the portal, or call us at *************. Any of our Zealthy Coordinators would love to help!
  
  *****
  ******* *** **********

• Initial Complaint

  Date:04/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had prepaid for a 3-month supply of ***********. After month 1, I submitted a refill request d/t not having enough medication in the vial. I assumed this was normal. Submitted a refill request, it was approved, and then I was charged $454. I immediately called Zealthy as soon as I received the notification from the bank inquiring about the charge. She told me it was because I requested a refill, and there should have been enough in the vial for 3 months. When I explained that was not the case, she said to send pictures of the empty vial to resolve the issue. I said I can do that. In the meantime, refund the $454 and cancel the order while we work to resolve the issue. She reported she would take care of this. Unfortunately, she did not, and the order was still shipped. I'm also disputing the charges with my bank, as I had requested this to be canceled and not shipped. I reached out to Zealthy multiple times regarding this issue before finally getting a response, but they just responded that they understand my frustration, but since the medication was shipped, they can't offer a refund. I understand that, but I called on 2/27 and said to cancel the order, which they were supposed to cancel. It's unfortunately a customer service issue on their end and not mine, and I'm not being financially responsible for their error.

  Business Response

  Date: 04/22/2025

  Hi *******, 
  
  Thank you so much for reaching out to us regarding your Zealthy account. I will do everything I can to help you out!
  
  We're extremely sorry about your experience, and we apologize for the inconvenience that this has caused you. Unfortunately, since the order for $454 (*********** 10 mg vial) was fulfilled, a full refund will not be issued. However, we believe that your experience is our top priority, and I have issued a 20% credit, which is $90.80. This amount should be in your account in the next 5-7 business days. 
  
  If there is anything else we can do to help, please feel free to email ************************************ message us in the portal, or call us at *************. Any of our Zealthy Coordinators would love to help!
  
  *****
  ******* *** ***********

• Initial Complaint

  Date:04/21/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed up for Zealthy and received a prescription for Tirzepatide. Paid for meds to be shipped to me and for monthly subscription. Monthly sub was $135 and meds were $329. I have messaged my "health coach" and "care team" multiple times with no response. I would like a refund for both the subscription and the never shipped medication.

  Business Response

  Date: 04/21/2025

  Thank you for reaching out to us regarding your recent experience with Zealthy. We apologize for the delays in communication and any inconvenience this may have caused.
  We have processed a refund of $329 for the medications that were not shipped to you. Additionally, we see that there is a Zepbound prescription currently in process at ***********************
  Thank you for your patience, and were here to ensure you receive the support you need.

  Customer Answer

  Date: 04/22/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I will close out the case once the refund actually appears in my account. 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******* *****
  
  
  
  
   
  

  Business Response

  Date: 04/23/2025

  That's perfectly fine! You can expect the refund to appear in your account within 5-7 business days. If you have any further questions or need assistance, feel free to reach out.

  Customer Answer

  Date: 04/25/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******* *****
  
  
  
   
  
  

• Initial Complaint

  Date:04/21/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction date April 4, 2025 Refund Amount ***** I went on the website Zealthy looking to see what they had to offer on medication. When I went in the website to look you had to pay ***** to view what your prescription medicine would be if you decided to order through Zealthy , *** online. I paid the ***** to check out the pricing. When it showed me the pricing for the prescription medicine it was very expense. So I opt out of the website. Since I didn't move forward it ordering medicine. I called less then 24 hours Zealthy customer service line ************ . I spoke to lady on 4.5.25 would set up refunding my $ *****.She also sent me link to cancel the service. So I did. She said I should see if go back to my card less them 72 hours not counting the weekends. I waited. I called back later the following week and another *** said it was waiting for approval to get paid out for refund. So I waited longer and I still haven't received a refund. All I have received is people calling and emailing nonstop to order the prescription and finally called back and they took my number off my account so people stop calling me . Now just emailing . The only reason I haven't asked for my email to remove since waiting still for the refund. This should been simple process since I called then less the 24 hours of the purchase. All asking is for my refund of the *****.

  Business Response

  Date: 04/21/2025

  Thank you for your patience and for reaching out regarding your $39 refund request. We sincerely apologize for the inconvenience and any frustration caused by the delay in processing your refund.
  We are pleased to inform you that we have successfully processed your refund of $39 today. You should see the amount credited back to your card within the next few business days, depending on your banks processing times.
  We appreciate your understanding throughout this process and are sorry for the hassle you've experienced with our communications. If you have any further questions or need assistance, please do not hesitate to reach out.