Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Travel Agency

Fareportal Inc.

Reviews

This profile includes reviews for Fareportal Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Fareportal Inc. has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Customer Review Ratings

    3.9/5 stars

    Average of 1,005 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Review fromRobert S

      Date: 08/25/2022

      4 stars

      Robert S

      Date: 08/25/2022

      Taken care of in a very professional manner. A little pushy on upgrades but not crossing any lines...Would use again...

      Fareportal Inc.

      Date: 08/26/2022

      Thank you for your kind remarks. We look forward to assisting with your future travel needs.
    • Review fromJoshua L

      Date: 08/24/2022

      1 star

      Joshua L

      Date: 08/24/2022

      The tickets were cheap but thats about it. Despite having 4 or 5 different ways that you can choose your seat none of the links actually work. And when you try using their 24/7 chat option it tells you that they are only open from 0800-1400 due to Covid.

      Fareportal Inc.

      Date: 08/25/2022

      We have reached out to this customer to offer assistance.
    • Review fromHerman A

      Date: 08/24/2022

      1 star

      Herman A

      Date: 08/24/2022

      Lousy costumer service. My refund requested two months ago after deceitful website changed my dates of travel without my consent. I have called and always get "wait two more billing cycles" as a response.Someone solve my request for a refund

      Fareportal Inc.

      Date: 08/25/2022

      Our representatives have spoken with this customer and are working with him to resolve his concerns.
    • Review fromDUZNELLY R

      Date: 08/23/2022

      5 stars

      DUZNELLY R

      Date: 08/23/2022

      Thank you for the response with a good time manage I'll look forward to received every single service from your vendors

      Fareportal Inc.

      Date: 08/24/2022

      Thank you for your kind remarks. We look forward to assisting with your future travel needs.
    • Review fromChristina S

      Date: 08/22/2022

      5 stars

      Christina S

      Date: 08/22/2022

      They had the best price for kind of a last min decision and several time line choices. Very pleased.

      Fareportal Inc.

      Date: 08/23/2022

      Thank you for your kind remarks. We look forward to assisting with your future travel needs
    • Review fromAna G

      Date: 08/19/2022

      4 stars

      Ana G

      Date: 08/19/2022

      It was easy and quick, pleased with the experience so far.

      Fareportal Inc.

      Date: 08/22/2022

      Thank you for your kind remarks. We look forward to assisting with your future travel needs.
    • Review fromDuncan H

      Date: 08/19/2022

      5 stars

      Duncan H

      Date: 08/19/2022

      excellent work and excellent prices with great customer service.did not have any problem getting what I want it.

      Fareportal Inc.

      Date: 08/22/2022

      Thank you for your kind remarks. We look forward to assisting with your future travel needs.
    • Review fromWilliam S

      Date: 08/17/2022

      2 stars

      William S

      Date: 08/17/2022

      Cheapo was easy to use and fares were a bit cheaper than on the airline site. The constant upselling including a followup call to tell me that they were going to add travel insurance to the price of my ticket was aggravating. I would think twice before using them again.

      Fareportal Inc.

      Date: 08/18/2022

      Thank you for you comments. We appreciate learning of your thoughts on your booking experience.
    • Review fromMamadou B

      Date: 08/17/2022

      5 stars

      Mamadou B

      Date: 08/17/2022

      I always have what I'm looking for and with confidence.

      Fareportal Inc.

      Date: 08/18/2022

      Thank you for your kind remarks. We look forward to assisting with your future travel needs.
    • Review fromJack T

      Date: 08/16/2022

      5 stars
      With much back and forth, I am pleased to say that the gentleman from Cheapoair has agreed to resolve my issue in an amicable and satisfactory manner. Our file has now been closed.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.