Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/09/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My father, **** ********, had the subscription to Fox Nation. The first year was free due to his veteran status. The next year, on December 10, 2023, he meant to cancel. However, he got sick and died a month and a half ******** mother and I didn't even realize until we were billed again on December 10, 2024. I've been trying to get in touch with them to cancel the subscription and to have the recent charge refunded, given the circumstances. I have left 10 messages with no response whatsoever. My 90 year old mother is very upset and I am at the end of my rope. I have no idea what else to do. ***** ********

  Business Response

  Date: 01/09/2025

  Fox Nation is reaching out to the customer for resolution. 

  Customer Answer

  Date: 01/10/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  Fox Nation has indicated that they will contact me directly as a resolution.   Since my original complaint was due to a lack of any response from them,  I have little comfort level that I will actually hear from them.

  A better resolution would be for them to refund the money to the account it was taken from for just the 2024 payment. 

  My father's name was 

  **** * ******** 
  
  ** **** ******* ***** 
  
  *********  ** *****

  Thank you, 

  ***** ******** 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** ********
  
  
  
  
   
  

  Business Response

  Date: 01/14/2025

  Fox Nation has reached out to this customer directly asking for additional information in order to find a resolution.  The customer has not responded back to the email sent by Fox Nation.  Fox Nation will reach out again asking for the information needed to track the account. 

  Customer Answer

  Date: 01/15/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and while the complaint has not yet been completely resolved,  I feel like I'm close enough to a resolution and believe that it be be resolved fairly soon. 

  Thank you so much for your assistance.   I don't believe that I ever would have gotten this done without you. 
  
  Sincerely,
  
  ***** ********
  
  
  
   
  

  
  

• Initial Complaint

  Date:12/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a happy fox nation customer for over 2 years.I received an email from fox nation offering a better rate.I was paying monthly. The promotion rate was $1.99 month for an entire year.I went to sign up online, followed the prompts, however it wouldn't offer me the promo rate.I clicked on the online chat to help (12/21). The person on the other end said that they would be more than happy to help me. I explained the issue.After a few chats back and forth, I was told that I couldn't get that rate. I explained that I just had received the email, so why couldn't I get this promo rate. The *** told me that there was nothing that they could do about it. I then asked to talk to someone else that could and I was told no one else could help. I was so upset, I told her to cancel my account. I wanted to keep fox nation but I wanted the rate that was offered in my email and the *** wasn't willing to give it to me.

  Business Response

  Date: 01/06/2025

  Fox Nation is reaching out to this customer directly for resolution. 

  Customer Answer

  Date: 01/07/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

   even though I was told that fox would reach out, which they did, however they gave me a discount code to use which didn't work.

  I reached back out to fox but haven't received a resolution or response.
  

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  **** *****
  
  
  
  
   
  

  Business Response

  Date: 01/08/2025

  Fox Nation is working with the customer on a resolution. 

• Initial Complaint

  Date:12/12/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: 11/26/2024 * Fox Nation streaming subscription for one year - 1.99/month promotion required to pay for full year but can cancel anytime * Paid for with master card through ****** * Do to technical difficulties with my TV I was unable to view the content * I let customer service by email the following day that I could not view the content and informed them I wanted to cancel and receive a refund * I also logged into the Fox Nation site with my account and cancelled my subscription.* I have written several emails to foxsupport @******* inquiring about my refund but nobody will respond * I have not received a refund nor will anyone respond so I filed a disputed charge with my credit card company but I have to wait fifteen business days to see if Fox Corporation will refund my money

  Business Response

  Date: 12/16/2024

  Accounts may be cancelled at anytime but all sales are final. 

  Customer Answer

  Date: 12/16/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   I cannot use the product that I paid for due to technical diffulties.  I shouls not have to pay for a product I cannot view.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** ******
  
  
  
  
   
  

  Business Response

  Date: 12/17/2024

  Fox Nation has reached out to this customer again regarding a resolution. 

  Customer Answer

  Date: 12/19/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***** ******
  
  
  
   
  
  

• Initial Complaint

  Date:12/10/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  11/30/2024 paid for the yearly subscription for Fox Nation. Set up my account and then could not get logged in. The account would not activate. Tried signing in by phone, TV mobile and laptop. I deleted the app on my tv and tried reinstalling - nothing. Tried logging in on my laptop -nothing. Reset my password - nope.Fox Nation took my money and I have nothing to show for it. Bummer. No refunds allowed.

  Customer Answer

  Date: 01/04/2025

  Better Business Bureau:
  
  At this time, I have not been contacted by Fox Corporation regarding complaint ID ********.
  
  Sincerely,
  
  **** ******
  

  Business Response

  Date: 01/06/2025

  Fox Nation is reaching out to this customer directly for resolution. 

  Customer Answer

  Date: 02/11/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Sorry I am delayed responding.

   

  Fox nation is not doing anything to help me. They just keep sending the same email to me over and over again. They are asking for my email addresses and my credit card info which I have sent to them over and over again.

   

  Now I am angry. I have lost my patience.

  
  Sincerely,
  
  **** ******
  
  
  
  
   
  

  Business Response

  Date: 02/12/2025

  Fox Nation is still working on finding the account associated with this customer for cancellation. ********************** has worked with this customer for a solution. 

• Initial Complaint

  Date:10/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My fox nation account on direct tv has not worked for three weeks and direct tv has deterred it is a fox problem and my direct tv Fox has not responded to many calls from me

  Business Response

  Date: 10/31/2024

  Fox Nation is reaching out to this customer directly for resolution. 

  Customer Answer

  Date: 11/07/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   My fox nation account is still not working on my tv

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******* ********
  
  
  
  
   
  

  Business Response

  Date: 11/11/2024

  Per the Customer the issue has been resolved via instructions from our Tech Team. 

• Initial Complaint

  Date:09/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In late August 2024 my daughter was researching a paper due for school about overdoses and factors related to it. She recently lost her father from this subject matter so it's important to her. She came across Fox Nation advertisements about a documentary featuring the very thing that aided her father's passing. She naturally wanted to watch it but in doing so she apparently signed me up and I was unaware and now have a 65$ charge out of my account and the advertisements verses the actual documentary is very misleading. We haven't used the account or ********************** since and have no intent on using it and I've tried reaching out but get shut down every time. The chat tells me tot fill out form. The number given is a recorded person direction me to go online which intern directs me to fill out form. It's all just to intentionally to much! This should be illegal making human error this hard to correct. Then taking hard earned money so easily! I'm so upset and they are this huge corporate company that doesn't care that money was for my water bill or food. My daughter is 13 yr old and I'm not savy on these phones sometimes the tricks they play with advertisements is not fair when it relates to your daughter and her broken heart. I realize we are just a drop in the bucket and don't matter to their numbers but she matters to me and that money mattered to us. My subscription is canceled but I've not gotten any of it refunded. ***. Do not be tricked by their ads...it's just a trick to lure you in. ******** product not user friendly and online services are over top difficult.

  Business Response

  Date: 09/24/2024

  FOX Nation is reaching out to this customer for resolution. 

• Initial Complaint

  Date:05/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for Fox Nation ***************** Dec 1 2023. I found a charge from Fox Nation on a card that I dont use for $64.99 for the same service that I purchased in Dec. Ive been disputing this charge since January and have not been provided proof from either the credit card company or Fox. Fox only provides chat service and they can not find a charge on their end affiliated with my name for $64.99. I need both Mission lane and Fox Nation to erase this charge. It has effected my credit and my FICO score has been reduced by over 100 pts because of this issue

  Business Response

  Date: 05/16/2024

  FOX Nation is reaching out to this customer directly regarding her issue.

   

• Initial Complaint

  Date:04/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/12/22 I signed up for a two year subscription for Fox Nation in the amount of $49.50. This expired on 4/12/24.On 4/20/24, I received an email from my credit card company alerting me of a charge in the amount of $69.12 for a year subscription from Fox Digital, which I did not authorize.On 4/20/24, I logged into my Fox Nation account via the *** at foxnation.com, and cancelled this subscription.On 4/20/24, I received at 11:30AM an email from <***************************************> with the subject Were Sad To See You Go. Your Fox Nation Subscription Has Been Canceled.On 4/29/24, I reviewed my credit card statement, and noticed that I was not refunded the cancelled subscription amount of $69.12.On 4/29/24, I attempted to log into my account, and I am no longer able to log in. No account exists apparently.On 4/29/24, I clicked on the help link and began a chat with two representatives (I was disconnected from the first customer representative). After providing them both with the transaction number, credit card number, credit card expiration date, and my one and only email address, I was told Im not in their system. Basically, I was informed, sorry, we took your money, you cant watch Fox Nation, and we wont give the charge back to your credit card.From the complaints Ive read, this is their business model to get money and not provide the services.I asked for an email to provide them with the three items of proof of this transaction, but their reply was, we understand your frustration, but you are not in our system. Unbelievable and fraudulent. *** contacted my credit card company to dispute their non-service charges.

  Business Response

  Date: 05/02/2024

  Fox Nation has reached out to this customer directly.  She canceled and requested her information be deleted on the same day.  Her account could not be found due to the deletion request. We explained all of this directly to the customer. 

  
  

  Customer Answer

  Date: 05/03/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  While I understand that I inadvertently deleted my account in order to prevent *** from charging me for a subscription I did not want and did not authorize, *** sent me an email explaining what had occurred.  Despite all the information, *** is still refusing to credit me the amount of $69.12 that they took without my permission for another year renewal.  In my opinion, since they know exactly what transpired and instead of making this right, they stated they could not assist me, nor will they give me back my money.  I was told to take this up with my credit card company.  Therefore, Fox Digital (Fox Nation) received money for services NOT RENDERED.  I do NOT accept their response as to why they are not crediting my credit card back.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

  Business Response

  Date: 05/13/2024

  Subscriber signed up for a 2-year subscription on 4/12/22 for $49.50. This subscription was streamable until 4/22/24.
  
  Auto-renewal was processed on 4/20/24 giving you access to Nation for 1-more year (4/20/24 4/20/25)
  
  Subscriber cancelled the account on 4/20/24 after seeing the charge & then 20 minutes later you submitted a request to delete the account.  Account deletions remove all information needed for our ************* team to locate your account. That is why they couldnt find it. We are unable to refund accounts that have been deleted.  We do see that the subscriber already submitted a chargeback thru your credit card company so may get money back that way.
  

• Initial Complaint

  Date:04/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a subscription to ************* starting 4/22/2022. it was a 2 year subscription. I cancelled this subscription 2 months ahead of the new renewal date. It was an endeavor to cancel this account but I spoke to someone on the phone and he said he would cancel my subscription. I went onto the ************* website to make sure I no longer had an account, which I do not. But today I was charged $64.99 for a renewal for this website. I had to cancel my Credit Card and was told that if the business says this is a legitimate charge they will put it back on my Credit Card Bill. I do not understand why they are making this so difficult to cancel this service. Because of this problem I am without a credit card and have no way to get onto ************* to dispute the charge. Is their any recourse I can have if they charge me for this service again, short of closing my Credit Card for good?

  Business Response

  Date: 04/24/2024

  FOX Nation is reaching out to this Customer directly for assistance. 

• Initial Complaint

  Date:04/10/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid initial subscription cost for a period of time. I received an email that my subscription was ending and would automatically be cancelled unless I renewed it by 4/4/2024. I did not renew it; however, Fox Nation charged my Apple/PayPal account for $169.70. They with took $64.99 from my account and had it set up to with more money until they received the full $169.70. I cancelled any further recurring payments so they will NOT get any more money. But I want this $64.99 REFUNED! This seems to be standard practice for Fox Nation as most of their complaints in the BBB are on this very same issue. You cannot reach **************** by telephone (probably because of so many complaints). You can only contact them through Chat. This is a terrible way to do business. I consider it stealing from prior customers.

  Business Response

  Date: 04/10/2024

  The customer has not provided an email address and we cannot track her account without it.  We send a auto-renewal email 40 days prior to any charges.  This allows the customer to cancel their account prior to any renewal, the customer must take action and cancel the account we do not do that on our end without direction from the customer. It also states in our policy that all sales are final.