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Business Profile

TV Stations

Fox Corporation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in TV Stations.

Complaints

Customer Complaints Summary

  • 122 total complaints in the last 3 years.
  • 24 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/09/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I watch Fox Weather via their ******* stream. After contacting *******, I was told this is a tech issue at their end. Commercials coming up in mid segment at random when meteorologists are talking. This issue has happened many tines I contacted their support at fox via email. They have yet to even reply to the ticket. A multi billion dollar corporation that can't fix a live stream or engage with viewers when there's an issue. This is the most incompetence ever exhibited by a company I've dealt with

    Business Response

    Date: 04/10/2024

    We are sorry to hear of this issue with Fox Weather.  Thank you for alerting us.  Your complaint has been forwarded to our tech team for awareness. 

    Customer Answer

    Date: 04/18/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ************************



     

  • Initial Complaint

    Date:03/29/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They overcharged me for services and didnt get a refund and cancelled my services

    Business Response

    Date: 04/01/2024

    Fox Nation is reaching out to this customer directly regarding the complaint. 

     

  • Initial Complaint

    Date:03/28/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 25, 2023 (Which was suppose to start on March 26, 2024 (0001), I signed up for one year of Fox Nation for $23.49, used the channel access maybe 3 or 4 times over the one (1) year period. On March 24, 2024, Fox Nation notified me that my subscription would end at Mid-Night March 25, 2024. I checked my credit card and in fact they had already charged me $64.99 on March 24, 2024, for renewal starting at midnight (0001 Hours) March 26, 2024. On March 25, 2024, at 1854 hours I went online and canceled my Fox Nation Account (Which I have received a confirmation e-mail for). The charge has now cleared, and I have to pay for this. I have contacted Fox Nation, they're answer was very polite, but basically told me sorry, no refund, even though I canceled their service. I followed their directions, canceled as they stated, and they still charged me for something I will not use. Besides being a current active ****************** First Responder with the US ********** of ******** Security, I am offended at the fact that this sham method of doing business has not led to a class action suit against Fox Nation and ********...I have now removed all Fox affiliated stations from my computers, phones and will no longer watch any ******** stations on my TV. Furthermore, I will be notifying all of my work and personal friends and ensure they know what a bunch of money grubbers Fox Stations are...

    Business Response

    Date: 03/28/2024

    Fox Nation is reaching out to this customer regarding their complaint. 

    Business Response

    Date: 03/28/2024

    Fox Nation is reaching out to this customer regarding their complaint. 

  • Initial Complaint

    Date:03/28/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    So I first signed up for Fox Nation a year ago today after a few weeks I realized it was not what I wanted and reached out to Fox and canceled my Subscription and was issued a refund on 5/6/23 for the full amount of $25.60 with tax for a 1 year subscription I get rid of the app I didn't think much else today I get a notice from PayPal that Fox renewed my Subscription for another year for the price of $70.84 which is $64.99 plus Tax to my surprise since my account was supposed to have been canceled almost a year ago I go online and look at my account and see that it showed canceled on 3/27 2024 it also showed they are only charging me $23.49 for a year and shows I have a credit of $41.50 I reached out through the automated system to try and speak with somebody and I got an email response that all sales are final no refunds I cant even speak with anyone this is absurd I'm at a for loss words as I canceled and even received a refund last May I don't know what to do Fox is unresponsive Please Help!!

    Business Response

    Date: 03/28/2024

    Fox Nation is reaching out to this customer directly regarding their complaint. 

     

  • Initial Complaint

    Date:03/28/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged a yearly subscription fee of $64.99 by Fox Nation. I cancelled this in February 2024 in my Apple account. According to Apple and Fox Nation, I DO NOT have an active subscription. I have contacted both companies. I have also reported this as an unauthorized transaction to my bank. This is a scam to continue collecting a yearly fee. I have spent the last three hours disputing this charge.

    Business Response

    Date: 04/11/2024

    Fox Nation is reaching out to this customer for assistance. 

     

    Customer Answer

    Date: 04/19/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    I replied to ****** Boot. We have no additional email addresses for a different account. Apple and ********************** show that this subscriotion was cancelled February 2024. Only a refund will account for the time and effort for me to resolve this "auto-renewal" scam.

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    *************************




     

    Business Response

    Date: 04/22/2024

    While researching this account, it is indeed canceled in our system.  We did not make the latest charge, it came from Apple.  The customer will need to reach out to Apple for a refund. 

  • Initial Complaint

    Date:03/27/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I attempted to contact Fox Nation on March 25 to inquire about the subscription renewal and request a refund. I reached out through Support (case number ********). They refused to issue a refund despite my cancelling on the 25th and no advance notification of payment needed that amounted to 3x the initial subscription value. I am seeking a refund for the amount of $64.99 for this subscription renewal.

    Business Response

    Date: 03/27/2024

    Fox Nation has reached out to this subscriber in response to their complaint. 

  • Initial Complaint

    Date:03/25/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am another person that has been charged almost $70 for a subscription I do not have and I cannot get a person on the phone or website to help me. I found out through looking at my account history (I did have an account several years ago) I was actually charged last year and didn't realize it. Currently my account information shows cancelled yet charged. Last year's charge was overlooked by me due to my father's death. I don't understand how they can do this to people.

    Business Response

    Date: 03/25/2024

    FOX Nation has reached out to this customer directly to determine a resolution. 

  • Initial Complaint

    Date:03/21/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Tried to watch Fox Nation (have subscription paid thru 7/24/2024) on o2/22/2024 - asked to sign in (1st time since got app 7/2022) Changed my email and password 10/2023 + changed on Fox Nation. The app only recognized old email and wanted password (got rid of it when changed email) **************** is pathetic - email or live chat only - found phone# for ********** left message x2. Live chat x9 - useless. Have to ************ over and over, then chat times out without any help - only links to articles on how to reset password and suggestion to create new acct and it would pull up info on current acct - WRONG! - now I have new account wanting payment

    Business Response

    Date: 03/21/2024

    Fox Nation is reaching out to this customer directly for resolution. 

    Customer Answer

    Date: 03/28/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *****************************



     

  • Initial Complaint

    Date:03/14/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I cancelled this subscription last May. Since I'd paid for the year, they wouldn't refund my price. I'd taken out the subscription in March. I let the amount slide. OK - this March 6, 2024, I was charged again. I now want my refund back. No number, no one alive to ask. Just an online Robot that does nothing but repeat what I say. I do have this disputed with my credit card service. I attempted to cancel again this morning. Now says I'll have service till 3/2025 and then will cancel. This is a scam. I'll not pay a second year when I didn't want the first.

    Customer Answer

    Date: 03/15/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *******************************

    I received an email from Fox this morning stating that they are refunding $71.35 cents to my account.  I appreciate your help in this matter.  **********************************

     

  • Initial Complaint

    Date:03/04/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    feb 29, 2024 I have no idea of this charge I have fox free rhrough my amazon prime. I can not find an email with any thing in regards to this charge

    Business Response

    Date: 03/04/2024

    *** has reached out to this customer directly for more information regarding this complaint in order to assist. 

Fox Corporation is NOT a BBB Accredited Business.

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