Reviews

Review Details

• Review fromSharon W

  Date: 08/08/2023

  1 star
  I'd give a zero star rating if that was something I could do. I received a scale and an app, and that is it. NOTHING else. I spent a lot of money on Calibrate and received nothing in return. They don't get back to you, they don't help with weight loss. What a scam. I'm so sad at being deceived

• Review fromApril T

  Date: 08/08/2023

  1 star
  This is a terrible program. Their customer support is subpar at best and non-existant at worst. Have an issue or question, trying to get help because you haven't gotten your medication refilled in over a month? Expect for it to take them 3 weeks to respond to you saying they'll look into it, and then respond saying the issue is resolved when they haven't done anything to resolve the problem. Then you have to start over from the beginning. It's incredibly frustrating and an experience I wouldn't recommend to anyone.

• Review fromkathryn r

  Date: 08/08/2023

  1 star
  This company does not deliver what was promised. Three different prescriptions called in all with emails stating (congratulations your prescription was approved) none of them had been called in with a prior authorization as required. multiple emails and calls with no response or resolution. do not waste your money here. They do not value customers.

• Review fromTaylor R

  Date: 08/07/2023

  1 star
  I have tried to contact them to cancel my subscription. I was well within my 72 full calculation time frame. I have yet to get a response and they have continued to process my ****** loan. I want it cancelled now!

• Review fromGemma L

  Date: 08/07/2023

  1 star
  Upon joining in March 2023 I have not had a good experience and at this point I am not willing to continue with Calibrate. I have encountered several issues upon joining, such as:I was charged twice initially and it took several weeks to get one of the transactions reversed, even after several attempts made to support, I received my GLP-1 medication but for only 4 weeks due to Wegovy shortages - I was emailed that an alternative would be made available but when I asked my coach about it and reached out to support - no attempt to remedy the situation was made, My coach has missed a couple of my sessions and I am not progressing due to the fact that I am not on medication as promised, It is taking support weeks to respond to my inquiries - I have two pending messages from mid-July that have not been looked at and I am still awaiting a response Overall, after being in the program for just about 6 months I have not experienced the program as presented and support has been nonexistent. I don't recommend enrolling with Calibrate. Their customer support being unresponsive is unacceptable. The app is constantly being "updated" but it is very difficult to do anything in the app, it crashes, you get stuck in a loop and there is no other way to contact them other than messaging support, which is completely unresponsive. I have 2 messages that are pending since 7/17 and the *** is supposed to be a few days.

• Review fromDana D

  Date: 08/03/2023

  1 star
  They are criminals! All false marketing and promises. They are simply a scam and not afraid of any threats. They purposely delay communication to delay refunds. No one will call you. I jumped through all the hoops to start the program however my doctor's *********** was delayed by 30 days, which in turn delays the refund if they cannot get medicine approved through your insurance, which they have not been able to do. They accept no responsibility and by the way, when they do issue a refund which i have not yet received) they subtract $200. Since they moved to only operating via an app. there is no opportunities to call a "support line". They are stealing your money and I wish I had done my due diligence prior to jumping in.I will get my money back but no one, who is excited to start a program that might change their life, should even entertain this company. They are preying on you.

• Review fromGabrielle P

  Date: 08/03/2023

  1 star
  My experience started with promising I would get started based on medical authorization. I began and initially my insurance covered my medication but four months into the program, they changed to a new app and everything went sideways. I could no longer read messages and after asking for support I received an apology but yes, we are having issues that will not be fixed for a month. The most egregious, I came to find out I was never truly authorized to take the prescribed medication and therefore, I am left with nothing. After paying an enormous amount of money up front, they do not stand behind their contract. Additionally, to place even more salt in my wounds, the company that I initially paid through was requested for another beginning payment and nobody from Calibrate responded regarding this atrocious attempt to seek more money. I believe the bbb is the only place I have to go to regarding this company, only to protect others from my personal financial and health experience.

• Review fromTracey K

  Date: 07/28/2023

  1 star
  BIGGEST PROBLEM - lots of pretty pictures, but no substance or true support behind the slick marketing and colorful app. After agreeing to participate, at a cost that is well over 1K for a year, support did not line up, responses took forever, meds that were promised to be covered involved getting on the phone with multiple providers to argue about what is covered and the worst part - no way to get to a human easily. This became very apparent when I was offered a new role at my organization that involved a cross country move. During a that involved relocation that started in June of 2022, I need to pause this program. They offer this, and I took advantage, since it is hard to travel with ********* med pens and be on point with everything while trying to introduce myself to a new district **** miles from home. My coach was fully aware of the pause and set new appointments close to the end of the pause to resume the program. Out of nowhere, those new appointments were cancelled and not one person reached out to me to explain why or to reschedule with a new coach. Because it is virtually impossible to connect with a human, and I was very busy trying to integrate into my new role and coordinate a move during a very fluid real estate climate, I put it off to the side. 18 months after starting this, and a year from when I "paused" with no personal contact after being ghosted and not being able to get any support, I am getting some sort of end of program notice? I feel like the money spent on this program was a waste, from day one there were problems with the app, problems with securing medication and quite frankly, while a good idea in theory, just poorly executed. I feel if the concern and support of the weight loss candidate is the priority, this would not have been my experience. Now that I have been reminded of the negative experience, I am taking the time to rate it accordingly so others can avoid losing cash (and nothing else).

• Review fromJeffrey M

  Date: 07/27/2023

  1 star
  Complete scam. They took my money and never updated their app so I couldn't book the promised coaching or doctor *************

• Review fromJustin T

  Date: 07/26/2023

  1 star
  The biggest scam of a company. I wish I could give 0 stars... They guarantee weight loss, and even say you'll get a refund, but then all of a sudden you're ineligible for said refund. **************** was good a year ago, but has progressively become worse. The new app is absolute garbage. They just close customer support tickets without even addressing them or following up with the customer. Honestly.. just an overall negative experience overall. Save yourself the money, the time, and the headache and just go to your primary care Dr. and a nutritionist/coach. You'll save so much headache, I promise.