Business Profile

Weight Loss

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Weight Loss.

Complaints

This profile includes complaints for WW's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

686 total complaints in the last 3 years.
415 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/11/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I contacted weight watchers about their weight loss medication. After filling out information on their web site I was told I qualified. Asked me which program I was interested in. Due to the cost I went for the 12 month commitment. After they got my credit card information they billed me ****** which was an agreed price. Now they have reasons they cant send me the medicine. I called and was given a bogus answer. I said why in the world would I commit to a program that now includes a monthly charge of ****** and cant get meds??? I explained I would have never signed up if I thought for a minute I would not get the medication program. I might not be the sharpest knife in the draw but come on!!! What a scam! Now I see they are filing bankruptcy. Another thing not disclosed to me prior to my purchase
Customer Answer
Date: 04/13/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

******* *****
Initial Complaint
Date:04/11/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid for a 6 month subscription to Weight Watchers Clinic on 3/30/2025. I was told that the MD would review my file and info I added to my profile and respond to me in 2-3 business days. It took over a week for the MD to respond to me---she/he asked some questions--I promptly answered and now another week has gone by. I am basically paying for nothing---two weeks of nothing---no treatment plan or treatment. I have asked that this be escalated and want a response from the MD asap as to what my treatment plan is and I was told they would make sure the MD responds-----now 24 hours later---nothing. The next cycle is in 2 weeks and I will be charged ---I want my money back and I want to cancel this contract immediately. I almost feel like this is a bit of a money scam. Here is the receipt from when I signed up:Your ************************************ plan Payment methodVisa Account charged**************** Membership date03/30/2025 Membership renewal date09/30/2025 Next bill date04/30/2025 Next billing fee$144 Order detailsSubtotal: $149 Tax: $0 Amount charged: $149 Billed to303 ************************************* Here are the terms for the 6 month "Contract"AUTOMATIC RENEWAL AND CANCELLATION: By continuing below you agree that you will be charged $149.00 for your first month. After your first month, your account will automatically be charged $229.00 monthly until the completion of your current 6-month Commitment Plan. At the end of your 6-Month Commitment Plan, you will be automatically enrolled in a new 6-Month Commitment Plan and charged $229.00 per month until you cancel. Tax additional where state and local sales tax apply.
Business Response
Date: 04/16/2025
The initial membership fee covers the entire first month, which allows our clinicians sufficient time to thoroughly review each member's medical history. During this period, clinicians can address any questions and develop a tailored treatment plan.

Currently, the member is in communication with both the Care Coordinator and the Clinician and should expect to receive their personalized treatment plan shortly.
Sincerely,
WeightWatchers
Customer Answer
Date: 04/17/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

It is now the third week of meaningless back and forth messages with clinician and coordinator. I have loaded everything required and do not understand why in the world it has taken this long to review my file--which consists of 1) an assessment I filled out on day 1 and 2) my labs----which I have loaded twice. I have absolutely no confidence in this care team and what they may suggest for me many weeks after my initial engagement. In addition my consult date with the nutritionist is not until May 20th---two months after paying my first fee. Imagine my primary care doctor practicing this way----taking three plus weeks to decide next step after getting my test results. This is not model clinical care and I demand my subscription be cancelled. They can keep my initial payment of ****** (which I have gotten nothing in exchange except for stress, disappointment and meaningless messages) --I demand cancellation of my subscription and no further billing. Last comment: Can you imagine how damaging this is to a person that is ready to engage and start a very hard weight loss journey--only to find out you have to wait a month to get started. With weight loss--you have to start when the decision is made to make a change. Shame on you Weight Watchers.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*** *******

Business Response
Date: 04/25/2025
The member's next bill date was extended as a courtesy due to the delay and her prescription is now on the way, less than 30 days since her signup.
Sincerely,
WeightWatchers
Initial Complaint
Date:04/11/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was seeking G** * ***** after speaking with my oncologist. My insurance has declined the prescription so, I was hoping to obtain medication in other way. When. I first saw weight watchers ad, it said, $49 a month. In addition, they lead me to the evaluation which indicated that I qualified to receive medication. After going through their requirements and filled out the information, I found out that it was same thing as my doctor and my insurance declined. So now I was to pay $ 600 per month if I need *** * meds. It was only after I signed up, all of this became very clear to me. In addition, it was only the first month that is $49 but after that I was to pay $74 per month. Since I cant afford to get *** * meds, and I wont be able to utilize their services, I tried to explain that I didnt understand this service fully and I made a mistake; that I would like to cancel the membership. Their response was that I could cancel the service, but they will continue to take $74 per month for a year., as I signed up for one year. I told them that the way they have it on line, it is very hard to figure out actual service. Why do I need to pay $74 per month for services that I cannot utilize and the way the company lured me in was very misleading. I can get prescriptions from my regular doctor and she would monitor my health, so why would I sign up if I knew their service was such. I am a senior who has fixed income and I cant pay $74 per month for a year. I truly misunderstood the service thinking it is $49 per month, and thought that medication was included. I tried to ask to please modify and let me cancel, however they flatly refused and basically said they will take my money even if they dont provide any services. I will be willing to pay reasonable cancellation fee if that is what it takes. I am filling complaint for the way they mislead a person like myself into signing up and not allowing people to cancel the service and monthly fee.
Business Response
Date: 04/16/2025
Please note that our WW Clinic memberships offer more than GLP-1 prescriptions. We have other weight loss medications that are included in the cost of the membership. The member has been informed of this but has not responded.

The memberships offer a range of other valuable services. The subscription fee allows access to our expert Clinicians, a nutritionist, fitness coach, health coach, lessons within the account, etc. For more information please visit our Terms and Conditions page, and scroll down to subscription products.
Sincerely,
WeightWatchers
Initial Complaint
Date:04/10/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I accidentally signed up for a 12 month subscription of their weight loss drugs. I have a learning disability and their wording is confusing so I misunderstood what I was signing up for. I had someone look over what I had just signed up for and they explained that it wasnt for the weight loss drugs it was for a weight loss care team. I called the WW customer service line 10 minutes after signing up and the *** told me the program I had signed up for was not through WW so she couldnt cancel it for me that I had to message the care team and they would easily cancel it for me since I misunderstood and it was minutes after signing up. I emailed them and also messaged them in the app. I explained I didnt understand what I was signing up for and realized it minutes after so Id like to cancel. I told them I have a learning disability and was confused and they still refused to refund me or cancel my contract. I considered using WW because I thought they were a business I could trust but theyre taking advantage of people. They should let someone cancel if its a few mins after especially if they were confused about what they were signing up for. Ive included screenshots of the conversations.
Business Response
Date: 04/22/2025
After having a consultation with the Clinician the member has decided to move forward with the membership.
Sincerely,
WeightWatchers
Initial Complaint
Date:04/10/2025
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On March 31, I joined ****** watchers clinic access. I paid $399.00 for one month membership. WW was still sending me chat messages asking the same information which I had supplied many times. They were stalling over many weeks and still had not provided the agreed upon weight loss medicine. I cancelled and asked for a full refund of $399 as they did not comply with committed services. They sent me $85.00. I would like the full refund
Business Response
Date: 04/17/2025
The remaining balance has been refunded, and the membership has been downgraded to Core.
Sincerely,
WeightWatchers
Customer Answer
Date: 04/17/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

***** ****
Initial Complaint
Date:04/09/2025
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
on 3/20 WW erroneously debited $95 from my bank account. they apologized and cited a billing error. they said my next payment would be less the $95. today the full amount is pending to be drafted. i called the corporate affairs resolution team 2x today. they said they can't help me, that i have to message in the app, which has a 48-hour turnaround time. this is awful that they took $95 and have not resolved, even after admitting the problem.
Business Response
Date: 04/17/2025
Our team has apologized to the member and refunded the $95.
Sincerely,
WeightWatchers
Customer Answer
Date: 04/23/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

I have not received any refund nor any official notification of this. I have received a chat that a refund was issued on 4/14 but have not received anything yet.
In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

**** *********

Business Response
Date: 05/20/2025
The refund was processed for the member during our phone call on April 30, 2025. We've also sent them an email that includes a screenshot from our ******************* which shows the card the refund was credited to.
Sincerely,
WeightWatchers
Customer Answer
Date: 05/21/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and can now confirm that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

**** *********
Initial Complaint
Date:04/09/2025
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On April 7, 2025 I was signing up for a basic $10 WW program. I was browsing around the app and saw that they offered a program called Weight Watchers clinic, which is $49 a month and the insurance covers the medication. Not until after they had me commit to $49 a month. Did they tell me that my insurance was not going to cover it? Now theyre telling me its going to be $74 a month for the subscription for 12 months plus an additional fee of 100 plus for the ******** 70 years old and live on Social Security. There is no way I can afford this and I immediately stopped after being told my insurance was not going to cover it. From that same point Ive been trying to cancel or make some type of adjustment where I can get back to the basic $10 WW program. But they refuse to even consider this and there is no customer service to call. They have figured out the perfect scam for us elderly people.
Customer Answer
Date: 04/10/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

***** *****
Initial Complaint
Date:04/08/2025
Type:Order Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I signed up for the 1 year subscription for the WW Clinic to access weight loss medication. I started it and it went fine. Then my doctor told me I shouldn't be on the meds, so I tried to cancel. Weight Watchers won't even let you cancel your one year subscription when you have a doctor telling you not to use it. I can't do anything with the subscription due to doctor's orders and I'm stuck paying a huge monthly subscription ($74.00 a month) with no way to cancel or get my money back.
Business Response
Date: 04/15/2025
The member has been informed of the documentation needed to cancel this membership.
Sincerely,
WeightWatchers
Customer Answer
Date: 04/16/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Does not address or solve my problem. I have medical reasons to cancel my "clinic" membership and they don't care. Nowhere in there terms or conditions does it state anything about needing a note from a doctor in order to cancel. That's ridiculous.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

******* ***

Business Response
Date: 04/23/2025
To consider an early cancellation of the member's commitment plan, documentation from their doctor will be required. This is necessary regardless of the member's personal feelings on the matter.
Sincerely,
WeightWatchers
Customer Answer
Date: 04/24/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

They havent solved my problem and are using "internal " policies that are not posted anywhere and could just be made up to keep customers locked in to a plan.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

******* ***
Initial Complaint
Date:04/07/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I signed up for weight watchers back in February, I then cancelled it as I did not want to do it anymore. Since then, I have been charged every month for it, even tho I cancelled the membership. Now they are saying I have to pay every month until January of 2026, which is ridiculous as I do not use them.
Business Response
Date: 04/15/2025
Our cancellation terms are clearly stated on the website. During signup, a mandatory checkbox includes two short paragraphs, with the following in bold: "While you may cancel your subscription at any time, cancellation will not go into effect until the end of your Commitment Plan."
Sincerely,
WeightWatchers
Initial Complaint
Date:04/07/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am a member of Weight Watchers. I always investigating Weight Watchers medication. Somehow I pressed a button on the app for a nutritionist and they charge me $99. I did not want to talk to a nutritionist. Iwant to investigate about medication. The next day I see that they charge me $99 so I made an appointment for 11 oclock in the morning then I decided to cancel it maybe an hour later canceled it and they charge me a canceled fee of $105 so they charged me $205 and I spoke to no one. I dont wanna speak to anyone and Id like a refund. I spoke to them and the ref refusing to give me a refund.
Business Response
Date: 04/15/2025
As courtesy the no-show fee has been refunded. Cancelations need to happen 24 hours ahead. The visit purchase is non-refundable. On the screen for Registered Dietician visits, one specifically selects the number of visits to purchase and it states "billed today", then the button to purchase says "Purchase visits".
Sincerely,
WeightWatchers

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

WW is NOT a BBB Accredited Business.