We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Weight Loss

WW

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Weight Loss.

Complaints

This profile includes complaints for WW's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

WW has 118 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • WW

      675 Sixth Ave, 6th Floor New York, NY 10010

    • WW

      11 Madison Avenue, 17th Floor New York, NY 10010

    • Weight Watchers International, Inc.

      300 Jericho Quadrangle, Suite 350 Jericho, NY 11753

    • WW

      5505 Johns Rd Ste 700 Tampa, FL 33634-4307

    • Weight Watchers

      8900 State Line Rd Ste 250 Leawood, KS 66206

    Customer Complaints Summary

    • 679 total complaints in the last 3 years.
    • 409 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/21/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I started a membership through weight watchers in February, in which I was prescribed compounded ***********. I had been taking it through last month. I received notification that WW would no longer be able to supply Coumpunded GLP-1's and that my membership would automatically be terminated on 5/22/25. I was fine with that. I was charged a fee yesterday of $94 for my membership which is supposed to terminated today. I also read that they want me to pay $179 through February of 2026. I am NOT paying for a membership that I can no longer receive the services I had signed up for. I want to be refunded the $94. And I want the commitment plan cancelled.

      Business Response

      Date: 05/21/2025

      This membership will be canceled on May 22, 2025. The member will receive a prorated refund based on their last charge. Please note that once the account is canceled, there will be no further charges to the account.

      Sincerely,

      WeightWatchers

    • Initial Complaint

      Date:05/21/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I cancelled my subscription in 2024, got a confirmation email with the message saying the subscription would be active till 12/24. I have been charged $45 each month following. January- this month.. May. I reached out thru email to be told they dont use email anymore. I cannot chat because my online access has ended. I am still trying to contact by phone but having trouble. I feel like they are scamming me!

      Business Response

      Date: 06/02/2025

      We have tried to reach this member by phone and hope to hear from her soon in order to resolve this matter.

      Sincerely,

      WeightWatchers

    • Initial Complaint

      Date:05/20/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a subscription plan to WeightWatchers Clinic after a great deal of research. I asked via ******** messenger for someone to confirm the pricing shown online and I was promised the pricing was $189 a month for the subscription and medication. I specifically asked if there were hidden cost and was told the only additional cost would be if I needed extra vials. I attempted to sign up for a plan, but had some technical issues. I ended up signing up for a plan one week later, but it was an incorrect plan and had to get it switched. My plan officially started on May 13th. Today when I finally got my options, Im being told that it will be $49 a month for the subscription and and additional $349 a month for medication. This is more than double a month what I was told. When I asked them to cancel my membership, they said because I signed a year contract they will not let me out of it and I have to pay the full year of at least the subscription. I complained that I do not want to pay because they were not honest with their pricing and therefore I should be let out of my pricing. They then claimed the *** discontinued the use of compound semiglutide in the week between when they gave me the price and when I signed up. After research I found this to he untrue. It was done in February. They will not help me. I need your help.

      Business Response

      Date: 05/30/2025

      We would like to confirm that the account has been canceled as requested. There is also a pro-rated/partial refund on the account for unused time.

      Sincerely,

      WeightWatchers

      Customer Answer

      Date: 05/31/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ******* ********



       

    • Initial Complaint

      Date:05/20/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They were providing epic on a 12 month plan. They no longer have accessible to epic and I emailed them asking what was going to happen. They said if I do nothing my plan would cancel on May 22 and I would not be charged further. My membership would cancel automatically. I screen shot the conversation. They just charged my card the full monthly membership even though I no longer have access on the app to the clinic. When you call they telll you to go thru the clinic on your app. Others online have said they did the same thing to them. I received nothing for this ******.

      Business Response

      Date: 05/30/2025

      We would like to confirm that the account has been canceled as requested. There is also a pro-rated/partial refund on the account for unused time.

      Sincerely,

      WeightWatchers

      Customer Answer

      Date: 05/31/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      **** *******



       

    • Initial Complaint

      Date:05/20/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On jan 20th I entered into a membership contract with Weight Watchers contingent on the ability to provide compounded semi-glutide. As of May 8th we received a notification that it was no longer available due to *** ruling and that our membership would be terminated if we did not reply by May 22nd as of today I was told that my membership would still continue throughout the end of the contract even though that medication is not available anymore. The Alternatives offered I previously stated it at the start of the contract I could not use. I would like my membership terminated all memberships terminated with Weight Watchers as previously stated and they're noticed to me. Their notice did not state that a second membership would still be in play it stated membership that is the deceptive practice to not include all memberships

      Business Response

      Date: 05/28/2025

      This membership has been canceled.

      Sincerely,

      WeightWatchers

    • Initial Complaint

      Date:05/20/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Company Name:WeightWatchers (WW International, Inc.)Complaint Type:Billing/Collection Issue Date of Problem:May 18, 2025 Amount Involved:$179.00 Description of the Problem:On May 18, 2025, I was charged $179 by WeightWatchers for an additional month of service. This charge was unauthorized and occurred despite my contract being set to automatically terminate on May 22, 2025, due to the company no longer being legally allowed to offer *********** as part of their clinical weight loss program.Ahead of the cancellation, WeightWatchers informed me that they would no longer be able to provide ***********. However, they then attempted to persuade me to sign a 12-month contract in exchange for one final refilla move I consider predatory and unethical, particularly given the medical importance of the drug. I declined the offer and did not agree to any contract extension or service renewal.Despite this, I was still charged $179, and no valid services have been rendered since.Desired Outcome:I am requesting a full refund of the $179 charge, written confirmation that my account has been fully terminated, and assurance that no further charges will occur.

      Business Response

      Date: 05/30/2025

      We would like to confirm that the account has been canceled as requested. There is also a pro-rated/partial refund on the account. 

      Our WW Clinic memberships have more to offer than just ***** prescriptions.

      Sincerely,

      WeightWAtchers

    • Initial Complaint

      Date:05/20/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had signed up for a membership plan with WW but the next day realized it was not the type of program I was looking for. I went online and canceled it. No where did I see anything stating I could not cancel or that even if I canceled I would still be charged. The care team for whatever reason did not cancel my account. I never went back because I thought it was canceled. I got charged the next month and was extremely confused. I tried talking to customer service where I was pretty much told that they get to decide if I can cancel or not and that even if I cancel they can still charge me for the duration of the membership. They did not help and talked to me like I was an idiot and said this was all on the site which if I saw that I wouldnt have signed up as to me this is a scam and fraud. I am not sure how they can get away with that. The care team has no contact numbers and can take up to 2-3 business days to respond and even then can decide not to cancel. I cant even take my card out of the site. I want a refund and canceled membership I do not want to get charged again or have any affiliation with this company.

      Business Response

      Date: 05/21/2025

      The member was cancelled and refunded.

      Sincerely

      WeightWatchers

    • Initial Complaint

      Date:05/20/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I just received an email from Weight Watchers stating that they couldn't process my payment, apparently because I recently cancelled my credit card. HOWEVER, I have not been a member of Weight Watchers for at least 8 years. I have never received any notifications that i was being charged until the one i just received stating that they couldn't process it. Somewhere along like line it seems they started charging. I've tried every which way to contact them about this and they make it impossible.

      Business Response

      Date: 05/22/2025

      The member subscribed on January 3, 2023, and there's no indication of cancellation or communication with WeightWatchers.

       

      Sincerely 

      WeightWatchers

    • Initial Complaint

      Date:05/19/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am going to repeat what I saw another customer state since I have the same issue. $259 for me. Here is what another client said, "Signed up April 23 2025 under the impression I was getting compound *********** for $189 a month. Since then I got nothing but a run around from the clinic and long response wait times lasting days. I woke up to a notice that they are not supplying *********** starting May 21! They knew they were stopping this and are luring people to sign up-misleading them to take their money! These thieves took my money and plan on charging me still without supplying any services I signed up for! I did not sign up to pay $350-$499 a month!" They are very sneaky and deceptive. They have moved from being about health improvement to becoming drug pushers. Now they cannot use ***** so what deception will they employ now? I have no use for any of their services once I found out that the drug they were pushing caused very concerning side effects. Outside of their drugs they offer nothing else. A once strong brand has now become a drug-focused organization who cares nothing about the health of their clients. I have much more info to share about this deceptive organization and their useless care providers who do nothing but focus on what dosage of drug to provide. Refund the money and don't contact me again.

      Business Response

      Date: 05/21/2025

      The member was canceled with a refund

       

      Sincerely 

      WeightWatchers

      Customer Answer

      Date: 05/21/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      I only received a $129.03 credit on my account and that is not for the full amount they owe me which is $259. So they still haven't refunded the remainder $129.97. These are the games they like to play. Instead of simply refunding the $259 which they charged on May 12th they come up with some arbitrary number and claim that they have resolved the issue. This number does not align to anything they have ever sent me. They charged $259 and that is all I will accept as a credit. As I explained earlier I am not interested in playing these games and will not stop until the full $259 is refunded as well as their acknowledgement that I will receive no more changes from them.

      In order for the BBB to appropriately process your response, you MUST answer the question above.

      Sincerely,

      ******* *****




       

      Business Response

      Date: 05/22/2025

      The member was fully refunded.

      Sincerely,

      WeightWatchers

      Customer Answer

      Date: 05/24/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. If there is any issue in the future related to this matter I will reopen the case. Thanks for mediating this issue.

      Sincerely,

      ******* *****



       

    • Initial Complaint

      Date:05/19/2025

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello I would like to be refunded since there is no prescribers available until next week

      Customer Answer

      Date: 05/20/2025

      Better Business Bureau:
      I recieved an earlier appt 
      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ***** *****



       

    WW is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.