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Business Profile

Weight Loss

WW

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Weight Loss.

Complaints

This profile includes complaints for WW's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 679 total complaints in the last 3 years.
    • 409 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/23/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Per *** Guidelines/Regulations, the company Weight Watchers cannot work with a compound pharmacy to produce compound *********** since there is no longer a shortage with the parent patent company *************. I canceled a membership with Weight Watchers and their clinic on May 20, 2025. At 11:34 pm that night I even got a confirmation email for it. The next day I was charged $179 for membership fees - for a membership I had cancelled the day before. I was charged for this on May 21, 2025 at 1:18 pm. In every email I get as a receipt for the membership, it say you may cancel and your cancellation will go into effect immediately. Talking with the cumstomer service has led to them suggesting I talk to the care team. These are the folks that deal with my meds and healthcare. I am not able to get them to refund this fee. Please help me, I feel like they are making it impossible to leave and will keep charging me money on something I canceled.

      Business Response

      Date: 05/28/2025

      WW Clinic has provided a billing history related to your program. The $179.00 charge shown on your statement for May 21, 2025, includes a few items. Your standard monthly Clinic Fee is $94. However, a prorated refund of $75.65 has been applied to this fee. The remaining $85.00 of the total charge is for a prescription you ordered on April 16, 2025.

      Please note that, as stated in our Terms and Conditions, all prescriptions are billed in the month following the order.

      Sincerely, WeightWatchers


    • Initial Complaint

      Date:05/23/2025

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I joined WeightWatchers Clinic program because I can get weight loss medication, which is not covered by my insurance. I have been notified by WeightWatchers that the medication I contracted for is no longer being manufactured and no longer available through WeightWatchers. If I wished to continue with WeightWatchers I would need to indicate this by clicking a link by May 18, 2025. If I did not, my contract would be "automatically terminated on May 22, 2025." Since I cannot get the medication outlined in my contract, I opted to NOT click the link and have my contract terminated. Today, May 22, 2025, I received notification that I would be charged the continued amount of $179.00 on May 26, 2025, which is the amount of my original contract which included the medication (which is no longer available per WeightWatchers). I do NOT want to be charged. Since they cannot fulfill the original contract terms, I want all membership canceled immediately and no further billing.

      Business Response

      Date: 05/30/2025

      We would like to confirm that the account has been canceled. She received no further membership or medication charges.

      Sincerely,

      WeightWatchers

      Customer Answer

      Date: 05/31/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. I have attached screenshots of their cancellation of both the clinic (Sequence) and WW membership emails.

      Sincerely,

      ******** ** ******



       

    • Initial Complaint

      Date:05/22/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Weight Watchers is still trying to bill me for their clinic program, even though they are no longer providing access to the weight loss medications. They have ignored numerous requests to cancel my clinic membership and switch over to the core program. I demand they immediately cease charging me when they are no longer fulfilling their contract.

      Business Response

      Date: 05/30/2025

      We would like to confirm that the account has been canceled as requested. The last payment received for this membership was April 16th.

      Sincerely,

      WeightWatchers

      Customer Answer

      Date: 06/03/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [Your Answer Here]

       

       The company continues to attempt to charge my credit card. This has occurred several times, with the most recent attempt on May 30. See Attached screenshot.

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ***** *****




       

      Business Response

      Date: 06/12/2025

      The recent electronic charge attempts were for your latest membership fee, which was due on May 16th. Please note that the invoice for this period has now been closed, and there will be no further attempts to process this payment.

      We would also like to confirm that your WW Clinic membership is now fully canceled.

      Sincerely,

      WeightWatchers

    • Initial Complaint

      Date:05/22/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I originally signed up in March 2025 for *********** as self pay. My care team assured me they took into account my subscription when asked about the news of the *** stopping the production of compounded meds, and I would be fine. I was confident in doing a ******************************** I was informed by other members they were being told they couldnt fulfill their orders after May. I then reached out to my team and eventually was told I would be able to fully cancel my commitment plan as of 5/22/2025 once they had to stop selling the medication. I reached out today to be told I could not cancel, but could be downgraded to a plan where I will still be charged, but receive no services. The medications they are offering in place of ***** are off label uses, and honestly some are not safe (per my actual ** and Gi **** Multiple members have been told that their plans would automatically be cancelled as of today, while others were cancelled weeks ago, and then $179-$189 taken out of their account, and they are unable to communicate with anyone, because WeightWatchers took away their ability to talk with the clinic team

      Business Response

      Date: 05/23/2025

      This member's account has been canceled

      Sincerely

      WeightWatchers

      Customer Answer

      Date: 05/23/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.  I reserve the right to make another complaint if they proceed to take money out as multiple others have complained about after being cancelled 

      Sincerely,

      **** ******



       

    • Initial Complaint

      Date:05/22/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been trying to cancel with WW clinic since around the beginning of the month. I found out I am pregnant and am getting the run around on canceling I have tried twice through the clinic side twice through the 24 hr chat and once thru the 800 number and no resolution I think it is wrong that Im paying for something that Im not able to use due to being pregnant Ive never had this much problems before when canceling with WW back in 2019 when I first got pregnant all I did was call and they canceled it but now Im jumping through hoops and its not fair I just want to cancel!!

      Business Response

      Date: 05/23/2025

      The member was required to send documentation.  The Clinic received the documentation on 5/22/25 and the account was canceled and refunded on 5/23/25.

      Sincerely

      WeightWatchers

    • Initial Complaint

      Date:05/22/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I joined Weight Watchers online in March 2025. I signed up for the year long subscription service which included compounded *********** or another weight loss drug. I was just informed that they are unable to send me any compounded weight loss drug, but I have no choice but to continue paying $75 a month until March 2026. I feel that they lured me into their company with false statements. I should not have to pay $75 a month for nothing. I don't want to use their website, I wanted the compounded ***********.

      Business Response

      Date: 05/30/2025

      We would like to confirm that the account has been canceled as requested. There is also a pro-rated/partial refund on the account for unused time.

      Sincerely,

      WeightWatchers

    • Initial Complaint

      Date:05/22/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I enrolled in a ******* membership with WW clinical on 5/18/25 at approximately 7:30am. By 8:15 am I sent a message to the care team advising them of my mistake as well as to the regular WW chat service who informed me I needed to contact the care team. On Monday 5/19 I sent another message stating I made a mistake and wanted to cancel the clinical portion of my membership because after reviewing the terms it was not a fit to which they responded I had no recourse and was on the hook for the full ********************************************* a service. For the past few days I have called WW customer service as well as communicated to the care team specialist who refuses to cancel the 12 month commitment even though the terms and conditions state there is a 3days cooling off period (along with my states rule of 3 days for weight loss programs) to which they say do not apply to the clinical contract I mistakenly entered into. They refuse to help and there is no way to speak to anyone about the issue - they only offer an online chat platform and Im not even sure its an actual person because they are giving me canned responses. There are hundreds of complaints online and via the BBB about their fraudulent practices and I desperately need help.

      Business Response

      Date: 05/23/2025

      While we understand the members frustration, the terms were agreed to. Prior to activating a membership, a short summary outlining the payment plan and cancellation policy is displayed, with key details emphasized in bold. Below this summary, there is a mandatory checkbox confirming agreement with these terms. The membership activation is contingent upon this box being checked.

      Sincerely, WeightWatchers

    • Initial Complaint

      Date:05/22/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for Weight Watchers Clinic for a year. I waited a week with back and forth messages asking me to resubmit information that I had already submitted only to find out that my ***************** isnt accepted. All of the offered medications are covered by my insurance, but the clinicians are unable to submit medication coverage to them. This is unacceptable. I should have been told this upfront and not charged a monthly fee for something I can get prescribed by my ************ Physician. I wish to be refunded and have my clinic account canceled.

      Business Response

      Date: 05/23/2025

      Just a friendly reminder that the initial fee you pay when signing up covers your first month of service. Also, to schedule your consultation, you are required to upload your medical history beforehand. This step is important as it allows our clinicians to thoroughly review your information and request any further details they might need. This ensures we can prioritize your safety, particularly if medication is a potential part of your care plan.

      Sincerely, WeightWatchers

      Customer Answer

      Date: 05/23/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [Your Answer Here]

       I was not told up front that my insurance would not be accepted  it was only after a week of back and forth that I was told the clinicians could not work with Tricare or other government insurances. I was not offered any other solutions and I was ignored. I tried to call Weight Watchers and the number only rings and then hangs up. Since my insurance is not accepted, and I was not told this up front, and now you no longer offer the compounded medications, I want to downgrade to the Core for the remained of my commitment  

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ********** ******




       

      Business Response

      Date: 05/27/2025

      The terms and conditions agreed to upon signup, indicate that due to restrictions from government-sponsored health insurance providers, we are unable to submit coverage requests for these specific medications.

      This membership is being downgraded from Clinic to Core.

      Sincerely,

      WeightWatchers

      Customer Answer

      Date: 05/28/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ********** ******



       

    • Initial Complaint

      Date:05/22/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I cancelled my membership to weight watchers on December 3 and my credit card was still charged $336. I sent numerous messages to them and they didnt cancel my message and continued to charge my card. I would like a full refund for these charges.

      Business Response

      Date: 05/22/2025

      This member enrolled in the 3-month Clinic plan on November 18, 2024. The first month was priced at $49.00, and the subsequent two months were $84.00 each.

      At the end of the initial 3-month period, the membership was still active, and in accordance with the plan terms, continued to accrue charges. The total amount charged to this membership to date is $301.00.

      Our records indicate a single cancellation request submitted on April 16, 2025.

       

      Sincerely

      WeightWatchers

    • Initial Complaint

      Date:05/21/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up with WW Clinic in January/February 2025. It took a month to be seen by a Nurse Practitioner and the person was a no show. I was charged $74 for monthly service and I had to repeated 'text' to get the initial appt. The make-up appt was scheduled and instead of crediting me for the $74 payment, they did a 'time' credit. I am still waiting to get started and now they have charged me $74 for April and another $74 for May-- and I have received nothing but run around. I asked for a refund since I have received nothing and was told I would get another time credit. That makes no sense if I am not getting any service or benefit. I also asked about ***'s action regarding compounding pharmacies. At this point I either want service or cancel my membership and refund the $275 I have paid for absolutely nothing. Very bad business practice. I have been a faithful 'regular' customer, but this experiment with their ********************** is an epic failure.

      Business Response

      Date: 05/23/2025

      This membership has been canceled and refunded.

      Sincerely,

      WeightWatchers

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