Complaints

This profile includes complaints for Ultimate Transport 123's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Ultimate Transport 123

  3391 Long Beach Rd Oceanside, NY 11572-5424

• 

  Ultimate Transport 123

  3950 E Patrick Ln Ste 102 Las Vegas, NV 89120

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company promised a to find a transport for a 1988 *************** wagon d250 located to be picked up in ************* to be delivered to Sicklerville ** on 4/9/2024. I spoke to ****** at **********. Ext ***. This was on Tuesday at 3:32pm. I was promised by her verbally that the above mentioned truck would be picked up by a driver from this date til Saturday 20,2024. I agreed to this only after this window was stated by Saturday. They failed to make delivery date of Saturday. Every day I contacted the company and spoke to various people promising that they would be working with dispatch and call me back, with always negative phone calls in return. I gave them til Monday April 15th. One text that was sent to me as an example of their runaround lies to secure a transport driver : we have driver nearby the pickup area and our dispatchs already communicating with him, the driver confirms the pickup, we will call to provide details. No calls to even deliver or cancel or update this text. Another false text on Saturday our dispatch is currently in the process of finalizing the driver ( found not to be true or even accurate) . We will send the details over to you. This was found to be false. I have made about 2 phone calls a day since last Tuesday of using them and NOT a once did they return a phone check status of driver Thru dispatch just lazily sent some texts documenting they were still looking for a driver. I called to say to them on Sunday, after ****** a text *** stopped answering my calls after second day. They have been very dishonest with this customer. I was willing to give them 10 days and after I said I was gonna look for another carrier.they quickly debited my account in the amount of $300. Total would have been $550. They knew they could not come thru. They then sent texts and emails that they would turn me into a collection agency for the $550 If I didnt give them $550. I went down to my bank and terminated my card and filed a fraudulent claim for lack of service and theft of services as they failed to provide a service. Could you please investigate this business. It appears there is a strong possibility They are making a business of ripping people like myself off for services to be expected as a credit card was required and they only hit it when I said I wanted to cancel as they were not fulfilling their obligations or duty to find a transporter in time, again I was promised a window on Tuesday til Saturday by ****** on phone. She lied to this customer to get a electronic contract signed. The only reason they debited account today Monday 4/15. This type of theft by deception should cease forth without. I spoke to a ****** who is supposed to be a supervisor who I had to wait on the phone ahe was hitting my debit card as he found out I was trying to cancel this transport because they were not fulfilling their legal and moral requirements. When he asked me to wait 10 daysaccording to contractI said okay..to learn afterwards he already quickly hit my debit card in the amount of $300. He was very disrespectful to me and couldnt even call me by my last name ************ calling me *** ********* I found he was talking down to me as an upset letdown customer. I would have not allowed him to debit my account and advised him NOT too. He went against my wishes and did this. Then they sent me harassing texts and emails to either pay them full, amount or acknowledge their texts or emails or Id be turned into a collection agency. Please can you look into this very unprofessional business because they are not operating in the best interest of being honest to customers while they extort money out of people like me for services they know they cannot not provide. I am awaiting a reply from your bureau with intentions to pursue this site. Please email me at my email ********************* *** ****************** ************

  Business Response

  Date: 04/16/2024

  To Whom it May ************************ we regret that the Customer is unhappy with the service. Upon checking, we have the first available pick-up date scheduled as 04/09/2024 and customer canceled on 4/15/2024. Our contract indicates:  
  
  If the customer cancels prior to the completion of the 10 business days, the fee charged is not refunded since the first stage to provide the service had begun with the intent to complete.
  
  We regret to inform you that we are unable to process a refund to the customer. 
  
  
  Respectfully,
  
  Ultimate Transport 123 

  Customer Answer

  Date: 04/16/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here] The customer was given misleading information by the business from the very start of the transaction. The agent, ******, at ext.. ***, promised me a verbal window of pickup and delivery from Tuesday til Saturday.  The sales associate advised this customer the window of delivery was to be from Tuesday until as of Saturday; but no later. Due to incorrect information supplied by ****** at ext. ***. Customer should not be held liable or responsibility of a breach of contract when I was lied initially too prior too the signing of said contract and falsely made to belief the window was from Tuesday Thru Saturday ( NOT 10 Days) . A $300 fee automatically was then deducted from his account without permission given as well before it was even done during the day I even gave them a further chance to continue until the 10 day grace *******  ******** also stated I would continue the 10 days to avoid $300 fee because they could not find a driver and continued to mislead this consumer. I was also given false texts promising a driver was located and it would be finalized shortly but yet nothing resulted with confirmation to this consumer that further caused consumer to be given this false and misleading information. Given the dishonest treatment to this consumer that he found continually Thru this transaction, I feel my account should never have been debited in the amount of $300. Furthermore, this was done hastily when I asked to speak to a supervisor to speak to same about my unhappiness thus far with the companys progress and lack of follow thru with my phone calls regarding confirming a driver found, which It was getting quite obvious they could not locate a driver for my transport.  Additionally when asked to give him the 10 day time frame, it was learned **** had then prior to taking my upset call, he quickly deducted $300 from my account prior too me giving the okay, because I had made mention to the sales associate prior I wanted to speak to a supervisor and possibly cancelling job due to my increased frustration and unhappiness with how badly their service was to this customer.This was very dishonest and I was already frustrated with their lack of commitment with follow thru communication to this customer on finding a driver. I was basically given the runaround on a transport they could not fill or complete. I find this business Ultimate Transport 123 to be operating in a very dishonest nature towards me as a customer.  Again, this company should not be ripping off customers like myself. Therefore, I should be refunded my money immediately that was unfairly deducted out of my account in the amount of $300.  Furthermore.its theft of a customers hard earned money when a company like this fails to carry out ******************, lies to them from the start with false narrative and promises given by their associates, and shady false business dealings by taking money from a customer that they failed to do a successful transport service for.  I am deeply disappointed and saddened how i was treated by this company and my hopes are that similar customers arent allowed to be treated as poorly as I was by this company Ultimate Transport 123.  They should be looked into for false business practices and taking money from customers , aka scamming customers into a false contract when lied too verbally initially by their associates when being untruthful on guaranteeing a service that was not provided and then taking money from customers when a service was not completed properly and satisfactorily.

   

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *****************
  
  
  
  
   
  

  Business Response

  Date: 04/18/2024

  To Whom it May ************************ we try our very best to have the order scheduled as soon as possible, the customer canceled the ********************** on 4/15/2024. Also, they were listed with another company - Car Delivery *** ***** which is completely out of original contract agreement - Customers are advised not to place orders with multiple companies when transporting a Vehicle, as stipulated in the Contract Agreement. 

  
  Respectfully,
  
  Ultimate Transport 123

  Customer Answer

  Date: 04/18/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Once again this company is found to be giving false, narratives, and incorrect erroneous information as such because this did not occur ..Also, they were listed with another company - Car Delivery *** ***** which is completely out of original contract agreement - Customers are advised not to place orders with multiple companies when transporting a Vehicle, as stipulated in the Contract Agreement. I WAS NEVER ADVISED, NOT ONCE, I WAS NOT ALLOWED TO SHOP AROUND TO FIND ANOTHER TRANSPORT COMPANY THAT CAN ACTUALLY DO THE *** A CUSTOMER NEEDS to be COMPLETED. Im allowed to research a new company once I see this company is failing miserably  to provide a promised service which they clearly could not do for me in the given time frame of Saturday. I also made made mention before in my last response that I would give ****** the 10 daysand found that he quickly debited my checking account before I spoke to him about termination soon because they couldnt do the service of finding me a driver.because he knew I was upset with their lack of ability to complete their commitment in finding a driver and this was done hastily because they wanted to get the money quickly out of my account with the agent advising ****** I was looking to cancel if they couldnt complete the job. So this was done before ****** got on phone to even listen to my concerns. I would have clearly given him a few more days.instead he debited my account without permission to do so and there was Not to be a cancellation had he not done the shifty trick of touching my account prior to hearing my concerns. He should have done the right thing and got on the phone immediately to address any concerns a customer had instead of hitting quickly debiting from my account. They clearly could not find a driver.  It is apparent this company is operating very dishonorably and dishonestly as cited in this response. Again they are caught being dishonest and shifty in their business practices to the consumers with their rebuttal. This was NEVER relayed to me. I was very disappointed in their continual lack of communication and progress in finding a driver or keeping their word on good business practices in keeping this customer informed on a regular basis. I was also sent misleading texts and false confirmations that they had a driver and was in process of getting a signed driver. As a matter of fact, I was always the one who would Initiate the calls back each day to this company to check on the status of locating a driver for me which was always negative. They basically were not doing any service for me. They debited my account without  authorization.which is clearly theft.  sometimes multiples call Throughout the day would be made by me to this company because this company would always put me off by saying they are checking with their dispatch and would return the call..though not one time did they make attempts to call  back. I also told ****** that I am going to research another company because they could not get me a driver.this company is operating clearly dishonestly and dishonorably and should be investigated for theft and failure to deliver the services they say they provide and poor business practices. Consumers like myself are being mislead and affected with their dishonest business  practices.  Againthe Better Business Bureau should launch a careful investigation of their poor dishonest unprofessional business practices because they are doing a great injustice to the general public like myself with their lack of effort to perform an honest business practice as they allege to provide but clearly in my case fail to provide. 

  *****************
  
  
  
  
   
  

• Initial Complaint

  Date:04/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Spoke with ***** to schedule a car transport from ** to Tx. I told him daughter was moving and car would have stuff in It. He said as long as the windows are not covered it was fine. During call I told him that I was warned about drivers showing up and demanding more money. He showed me in contract where the price will not change and they dont do that. Signed contract and then the driver sent a text telling us to drive to him. ( they didnt tell us this in advance)When we got there he demanded 150 dollars because car was loaded with pillows, blankets and stuff.( teens room) after haggling we came to an agreement to pay it upon delivery if the weight was over 100lb. When car got to drop off, they would not drop it unless $240 was paid. Had no choice but to pay it to get the car!

  Business Response

  Date: 04/02/2024

  To Whom it May ********************* per the contract that they have signed with us, we give them a maximum of 100 lbs weight authorization for National Transportations and limit personal items to the trunk of the vehicle, or below the window level in the back seat. If there is more than 100 lbs in the vehicle it is solely up to the discretion of the driver assigned, where there could potentially be an additional charge. 
  
  Respectfully,
  
  Ultimate Transport 123

  Customer Answer

  Date: 04/05/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here] when I spoke with ************************* he highlighted the area that showed the price will not go up when I asked if driver could ask for money and said no he can not. So in essence your company lied. The driver also stated it was a .60 per pound charge that is no where to be found in writing and no one showed any paperwork whatsoever that the vehicle weighed over 100lb.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************
  
  
  
  
   
  

  Business Response

  Date: 04/10/2024

  To Whom it May ********************* is clearly stated in the contract that we offered a weight allowance for no more than 100 lbs of additional weight in the backseat or trunk. We are supplying a copy of the signed contract agreement between Ultimate Transport 123 and *******************.
  
  
  Respectfully,
  
  Ultimate Transport 123 

• Initial Complaint

  Date:03/22/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had contracted with ultimate transport 123 to transport my car from **********, ** to ******, **. ****** from Ultimate Transport was communicating with me and I had instructed my car to be picked up on Saturday March 16th as I was flying to ***********, ** on March 17th. I was assured by ****** that my car will be picked up on March 16th. I was following up with ****** by repeated reminders from Monday, March 11th and was assured every time that my car will be picked up on March 16th. I even followed up with ****** on Friday March 15th and I was told that she is working with dispatchers and will get back my EOD on March 15th which she did not. I called around 5:30 PM ESt on March 15th and to my surprise I was told that they have a 5 day window to pick up and the timeline starts on March 16th, this was the 1st time I heard about it and I told them that I don't have any friends or family to assist me with this and I have to leave by March 17th. No one reached out to me on 16th or 17th and I had to arrange for an alternative transporter. I texted them to cancel my agreement and they had charged me $300. I felt I was cheated all way along by ****** for not being transparent to me about the pickup window and repeatedly assuring me that my car will be picked up. I do have text messages on the above.

  Business Response

  Date: 03/26/2024

  To Whom it May ******************* checking, we have the first available pick-up date scheduled for 03/16/2024. We just wanted to let them  know that we had a contract that they agreed and signed that we have a total of 10 business days to dispatch a driver and pick up the vehicle from the first available date to get the vehicle picked up. We are still within the time frame to do the service but they chose to cancel out. Our contract indicates:  

  If the customer cancels prior to the completion of the 10 business days, the fee charged is not refunded since the first stage to provide the service had begun with the intent to complete.

  In this case, we are unable to assist with any refund requests.

  Respectfully,
  
  Ultimate Transport 123
  

  Customer Answer

  Date: 03/26/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   I was not told about 10 business days at all, if I had known I wouldn't have opted to go with Ultimate Transport 123. I had asked ****** about cancellation and she did tell me that only when a driver is assigned and upon cancellation $300 booking fee will be charged, else it wouldn't be. The person, ****** who I was talking to had given me all wrong information to make me sign the contract.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************************
  
  
  
  
   
  

  Customer Answer

  Date: 04/01/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   I was told $300 would be refunded to me and I don't see the refund yet. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************************
  
  
  
  
   
  

  Customer Answer

  Date: 04/02/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  I spoke to ***** from Ultimate Transport 123 and ***** assured me that $300 would be refunded to me and had apologized for the inconvenience.

  
  Sincerely,
  
  *******************************
  
  
  
   
  

  
  

• Initial Complaint

  Date:03/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They never shipped my car and when i tried to cancel earlier they said there was a canclation fee before 10 days so i waited 12 days and they still wont refund my money they keep coming up with excuses to keep my money

  Business Response

  Date: 03/19/2024

  To Whom it May *********************** reviewing the complaint, and customers request - refund for the amount of $300 for lack of fulfilling the duty. However it was dispatched on 03/08/2024. The order was canceled because the vehicle was not available. As per Cancellation policy, If your vehicle has been dispatched and it was cancelled, your reservation fee will be charged in full. 

  
  Respectfully,
  
  Ultimate Transport 123

• Initial Complaint

  Date:03/13/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They picked up late. They provided virtually no customer service. They are outsourced to *****. **** ghosted us. We had to get the police involved to force the driver to give us our cars back even though we paid. Cars arrived two days late and we're both damaged.

  Business Response

  Date: 03/15/2024

  To Whom it May *********************** checking, we have the first available pickup date scheduled for 03/05/2024. As per the contract that you have signed with us, when a customer provides a first available pick-up date, we have 10 business days from that date to dispatch a driver to pick up the assigned vehicle/s. We fulfilled our agreement by dispatching a driver twice within the time frame. Please be advised that we do not provide a specific guaranteed date for pick-up and delivery. All dates are estimates. Also, The customer refused to send us the proof of the issues with the driver and refused to send the proof of the damage as well.
  
  Respectfully,
  
  Ultimate Transport 123 

  Customer Answer

  Date: 03/15/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   Ultimate Transport refused to give my wife an email address to send the picture and video evidence as well as the second booking contract which I never approved. The second contract was for a higher price and they changed my delivery date. I was told repeatedly by **** at UT123 that this was only a 2 day trip. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************
  
  
  
  
   
  

  Customer Answer

  Date: 03/30/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   I spoke with **** and emailed him the video and pics the same day. I never heard back from him. Sent a follow up email 2 days later that was never answered. I'm not surprised. This company is all outsourced including management. No wonder it has so many complaints. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************
  
  
  
  
   
  

  Business Response

  Date: 04/04/2024

  To Whom it May ****************** would like to address any and all concerns and supply supporting documentation: 
  
  02/20/2024  - ********************* placed an order in our office for a  2020 **************** and  a 1965 /OLDSMOBILE Model Starfire with the first available pick-up date scheduled for 03/05/2024.
  
  03/05/2024 - We dispatched a driver twice and assessed the required reservation fee.
  
  03/11/2024 - Client called and said he would report his vehicle as stolen. He mentioned that it should have been delivered on 03/10/2024. 
  
  03/12/2024 - The vehicle has been delivered.
  
  03/14/2024 - The client posted a bad review on social media about the vehicle arriving two days late and we're both damaged. The manager called the client and spoke with his wife to discuss the situation but she is not giving the manager the opportunity to do so as she told the manager she couldnt help and also refused to provide any type of proof of what she claims.
  
  In conclusion, We were well within our contract guidelines, and the transport was executed as promised.  We at Ultimate Transport 123 try to do our best to satisfy our customers and their transportation needs. Please be advised that we do not provide a specific guaranteed date for delivery. All dates are estimates. Also, As per the bill of lading, there is no damage to the vehicle.
  
  We are supplying a copy of the signed contract agreement between Ultimate Transport 123 and Customer *********************, as well as the bill of lading.
  
  
  
  Respectfully,
  
  Ultimate Transport 123 

• Initial Complaint

  Date:01/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Experience w/UltimateTransport123 could not have been worse. They were to transport/deliver my car from ***********, ** to ********, **. prior to January 15, ****. Through a process of indecisiveness, misinformation and angst, they never had a handle on the situation (I had more access to driver than they did). I had to tell them that car was picked upthey actually assigned another driver after the fact. **************** was clueless and therefore useless, essentially unaware of what was going on. Salesperson never returned my calls. Proposed pickup times/dates were never met. Throughout process, my feeling was that I had unknowingly agreed to a scam, and that there was a very real possibility that I would never see my car again. The ultimate insult was that, after all this inconvenience/disruption, they expected me to pay a $150 fee when I cancelled the expected return shipment to *********** (prior to February 15). Frankly, I felt they owed me a refund for all I had to put up with. I did speak with an attorney friend, and have also discussed situation with two other auto shippers. They have corroborated my common sense understanding that Ultimate has no legal standing regarding a cancellation fee (regardless of any agreement) inasmuch as Ultimate had not yet engaged a carrier/driver for the return trip prior to my cancellation. I expect, at the very least, that UltimateTransport123 return my $150 cancellation fee. *************************

  Business Response

  Date: 01/31/2024

  To Whom it May ********************* we regret that the customer is unhappy with the service. Upon checking, we have the First Available Pick Up Date scheduled as 02/12/2024 and customer canceled on 01/22/2024. Our contract indicates:  
  
  If the customer cancels prior to the completion of the 10 business days, the fee charged is not refunded since the first stage to provide the service had begun with the intent to complete.
  
   We regret to inform you that we are unable to process a refund to the customer. 
  
  
  Respectfully,
  
  Ultimate Transport 123
  
  

• Initial Complaint

  Date:01/15/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hired ultimate transport to relocate my car from ** to **. Although it happened, upon returning to ******* I received an ez pass bill for65.92. In addition, I found a bag from Popeyes with the receipt dated the time my car was supposed to be on the carrier in my car. I contacted exz pass and they said it wasnt on a carrier and I was responsible. I contacted ultimate and they said it was third party. I had no choice but to pay ez pass as it was my credit. I contacted **** and disputed the charge. It was put back in my card. I have been contacting ultimate since Oct without any restitution. They also used all the gas in my car a full tank

  Business Response

  Date: 01/17/2024

  
  To Whom it May ******************* Carrier already sent $100 back to the customer's credit card as promised. As of 01/17/2024 we find the issue to be resolved.
  
  Please close this case as resolved.
  
  
  Respectfully,
  
  Ultimate Transport 123
  
  

  Customer Answer

  Date: 01/18/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *********************
  
  
  
   
  
  

• Initial Complaint

  Date:11/16/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had 123 transport ship my truck paid premium money too ship my truck they broke my window and won't pay for it . They just give U the run around. Their trucks have $2500 deductible so if Ur ready to lose $2500 there the place too use and hours on the phone. TERRIBLE CUSTOMER SERVICE

  Business Response

  Date: 11/20/2023

  To Whom it May ****************** did process the insurance claim but the insurance company refused it. We have made several requests to reach this matter but the client is not giving us the opportunity to do so as he won't let anyone talk, just calls, yells, curses and then hangs up without letting anyone speak. Please call us at ******************  between the Hours of 9:00 AM & 4:00 PM ET. Monday - Friday so we can discuss the situation and we can give the best resolution that we can provide.
  
  We do hope well be able to speak soon.
  
  
  Respectfully,
  
  Ultimate Transport 123
  
  

  Customer Answer

  Date: 11/29/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me and the matter has been resolved.
  
  
  The issue has been resolved.  Thank you 
  
  ****** ***
  
  
  
  
  
  
  
   
  
  
  

• Initial Complaint

  Date:08/29/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car on May 13th out of state. I reached out to ultimate transport 123 to transport my car to my home. Ultimate transport 123contracted all Transportation LLC for delivery. Upon arrival of picking up my car there was NO damage. When my car arrived the driver stated my bumper was damaged. I contacted Ultimate transport and was told to take pictures and get an estimate, which I did. I have not received any more responses from them. They will not answer my calls or return any. I feel this is very bad business to not stand behind your work. I paid them to do a service for me and I did not get the service I was promised. I just want my car fixed.

  Business Response

  Date: 08/30/2023

  To Whom it May ********************* tried calling the client but there was no answer. Please call us at ****************** between the Hours of 12:00 PM & 7:00 PM ET. Monday - Friday so we can discuss the situation and we can give the best resolution that we can provide. 

  
  We do hope well be able to speak soon.
  
  Respectfully,
  
  Ultimate Transport 123
  

  
  

• Initial Complaint

  Date:08/24/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We wanted to get our vehicle transported from ***** to ************** within a certain time frame to was communicated from the beginning. Our broker was ****** and he promised he could get us a driver within a certain time frame. But he made us sign an agreement first. We were unfortunately stupid enough to sign it because we were under time pressure to get the car hauled. They couldnt find a driver on time but still took $270 for reservation cost. After I called to dispute it the hotline said according to the contract they have the right to do it. We told them from the beginning if they dont find someone by a certain date we would haul it ourselves and cancel the contract. So the best offer they could give us was to refund $170 of the $270. Keep $100 for cancellation fee even though we only cancelled after the deadline we gave them expired.

  Business Response

  Date: 08/25/2023

  To Whom It May ********************* already contacted the customer regarding the issue. We explained and apologized for what happened. As of 08/25/2023 we find the issue to be resolved.
  Please close this case as resolved.

  
  Regards,

  
  Ultimate Transport 123