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Business Profile

Insurance Services Office

Aon Affinity Travel Practice
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

3.06

Average of 809 Customer Reviews

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Review Details

  • Tamara H

    Date: 02/14/2025

    "0" stars. It was like jumping through hoops during the claim process. Then after all the hoops I jumped through, *** denied my claim for luggage and personal property damage. They gave me no explanation. What is the point of having travel insurance? A wheel got ripped off of my luggage after dropping it off at the luggage drop off. The cruise line glued the wheel back on for me during my cruise. However, while I was leaving, the wheel came off again. The glue they used to glue the wheel on was black. The black glue got all over my brand new tennis shoes and brand new crossbody purse I bought for my cruise. I submitted all the documentation, pictures and receipts I had, etc..of damaged suitcase and property as they requested. They denied my claim and gave me no reason whatsoever as to why.

  • Lyn C

    Date: 02/14/2025

    I filed a claim for missing luggage two months ago. We have provided all the documents that were required. I spoke to someone in the claims department and was told this claim was paid on Feb. 7th but we have still not received the check or anything relating to this settlement. Please note that we took this insurance out in good faith and have been stonewalled ever since. I was the damaged party that booked a cruise with Carnival and NEVER received my luggage. My whole cruise was a disaster and as a result I did NOT ENJOY ANY PART OF IT. The ************** sent me a video of myself and travel partners getting off a shuttle with the missing luggage. It was put onto the cart with the luggage of my travel partners that was to go to the ship and be delivered to my room. It never made it there. According to Carnival it never made it onto the boat which I find hard to believe! I dont think there has ever been a time in my life that I, the injured party, have ever been treated with such disregard! I will never buy insurance again from *** as they have jerked me around for two months. According to the policy we should each receive $1500 per bag. I am still waiting! The worst insurance company I ever had to deal with.

  • M Dewey O

    Date: 02/13/2025

    Had a recent claim and everything was settled in a very short period of time and was done with ease

  • Charles A

    Date: 02/11/2025

    We just lost over $28,000 from *** and Oceania cruise line. When Oceania sold us the policy they told us how great the policy was so we purchased it. When 2 different doctors wrote us letters telling them that I should not travel because I had been falling like a lot of seniors do, we cancelled our cruise and our claim was denied as a preexisting condition. *** told me to read the 60+ page insurance policy to find this information. How many people read all the fine print when one of the parties sells it to you as ************** only to find out later that it's in combination with AON? We've cruised many, many times and have found that most of the cruise population are seniors. What senior hasn't had a preexisting condition? These companies are taking advance of seniors and making a fortune.

  • Nicole B

    Date: 01/21/2025

    I recently filed a claim with AON Affinity Travel related to our familys cruise. I was dreading the submission process but found that *** made the whole process simple. We received fair compensation and I was happy with the whole process. I would feel comfortable recommending Aon to family and friends for their travel insurance.

  • Colleen S

    Date: 01/19/2025

    Aon travel insurance-had to cancel our Alaskan cruise due to travel connections from *******. Plane had maintenance problems and flight was pushed back two times. And we wouldnt have made it in time to board the ship. Insurance .And we wouldnt have made it in time to board the ship. Aon insurance paid some but still owes me money and refuses to pay it..Ive given them all the info they need but wont budge.

  • Thomas S

    Date: 01/17/2025

    Bought Travel Protection Insurance through *** because a family member came down with ***** several weeks before a planned departure on Royal Caribbean out of *********. Yet *** claimed that "since the ship had not yet sailed" (i.e., left the dock, that the plan I had bought through them did not cover getting ill -- with COVID -- was not a valid reason to file a claim. Yet I got confirmation from Royal Carribean, that the *** Insurance plan I had bought would not cover being able to continue (i.e., START the trip) if one became ill "BEFORE" the trip commenced. HEY, I got the email that says otherwise.I recommend that NO ONE pay *** money for Travel Insurance. They lie and will not back up the contract that they accepted and took money for!

  • Susan Z

    Date: 12/03/2024

    I would give them a zero. I am very disappointed. I filed a complaint and I received no money, even though I had paid for 2 policies. One on ******** cruise line and one with ***** ********. I received no money or satisfaction what so ever. It is definitely a scam. I spent so much time on my claim and received nothing.
    ***** ******

  • Naila M

    Date: 11/25/2024

    How does 15 days turn into 40+ days with NO RESPONSE. They have everything they need but still waiting on Royal Caribbean. I'd rather loose the money for a trip than EVER pay them again. They have the same script for everything from customer service *** to supervisor. It's a scam!!! Let's see when I will finally hear something. I was advised it would be 2 days for a follow-up then less than 15. Which one is it? Oh, a couple of days. So is that 2 or less than 15, I am so confused at the lack of ownership and customer service provided.

  • Potenciana B

    Date: 11/20/2024

    Very helpful and overall excellent service. Got my reimbursement in less than 3 weeks.

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