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Business Profile

Insurance Services Office

Aon Affinity Travel Practice
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

3.06

Average of 809 Customer Reviews

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Review Details

  • Jerold C

    Date: 10/18/2024

    My wife and I had to cancel our scheduled cruise which were very excited about, but due to my wife's medical condition, a couple of her doctors told us Not to leave the Country and cancel the cruise. It was heart breaking, but we heeded the doctor's advice. I filed a claim with *** and they did an exceptional job. Very fast response and credited our accounts very quickly. If we try a cruise again, we will definitely use AON again. Highly recommended. Only complaint I have is there was no breakdown of the credit amounts. I think this might be a Royal Carribean issue, more that AON's.

  • Tari R

    Date: 10/17/2024

    AON assisted us with cancellation due to a medical emergency. They were kind, compassionate and the process was extremely expedient. I would recommend AON Affinity Travel Practices.

  • Michael W

    Date: 10/16/2024

    I was severely injured a few weeks before our cruise departure. I submitted a claim to *** with the info they requested. Within a couple of weeks we had our money returned.

  • Ken R

    Date: 10/16/2024

    My wife and I had to cancel our trip two days before departure due to a medical emergency. While sitting in a hospital room, I was able to speak with an agent, explain the situation, and was provided accurate information as well as a link to upload documents. Within a couple of days of submitting the requested information, we were informed we would be receiving a full refund (minus the insurance premium of course). Two days following this confirmation, we had a refund directly deposited to our credit card. Overall, the experience was very positive, excellent communications, clear instructions, quick resolution and deposit of funds. Based on our experience, we would highly recommend AON travel insurance.

  • Victoria L

    Date: 10/16/2024

    Response was timely and complete. Refund amount was what I anticipated. Claim forms readily available and easy to complete. Refund was quick and I was able to complete the refund online. Thank you

  • Carol G

    Date: 10/16/2024

    Aon Affinity Travel Practice does what it says it does. I was on a two-month cruise from ******** to ****** and back. During that time I contracted a severe urinary tract infection. The medical team aboard the ship treated me immediately with intravenous antibiotics before prescribing pills over the course of the next week. My bill came to $2365.00. I scanned all the forms and the bill from the ship and submitted everything to Aon. The company approved the claim and reimbursed me within two months.

  • Harriette L

    Date: 09/29/2024

    My hsuband and I had to cancel our cruise at the last minute due to Hurricane *****. I filed my claim with ***. I was requested to submit a weather report confirming the hurricane of which I had no idea how to do and contacted AON. The representative walked me through an online weather report and continued communicating with me until I accessed and downloaded the report they needed for my claim. He was very patient during this process. Thereafter, my claim was accepted and I received a full refund for my cruise, taxes, and excursions within a few days. I was so glad that I had added AON protection to my cruise, mostly because I got a full refund, but also because of the care I experienced in my communications with their representatives. I highly recommend *** for all travel protections.

  • Anne C

    Date: 09/26/2024

    We had to cancel our trip due to medical reasons. We submitted the requested medical information and our claim was processed quickly and efficiently. I was amazed! Our funds were returned even before our friends returned from the trip. Thank you.**** C

  • Tamara H

    Date: 09/22/2024

    We had a trip we paid for insurance and I was scheduled for jury duty the week prior. My jury service couldnt be changed. I sent the summons to obtain my $400.00 refund and AON will only accept the summon with the enveloped it was mailed to me in, I went to the post office and they dont have copies of all envelopes that are mailed. The post office only keeps copies of certified mail. So AON cheated me out of my $400.00. Terrible company. BE Wise Do Not use AON. I will NOT ever use them again.

  • Joanna C

    Date: 09/19/2024

    Aon was terrific! My husband became very ill on a Princess ****** and they did a great job settling the claim!

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