Reviews

Review Details

• Review fromLoretta F

  Date: 09/19/2024

  5 stars
  Excellent service!Customer service personnel that I talked to was very helpful and no I didnt talk to the same person. Ha They all were very pleasant and very professional. They didnt make me feel dumb for asking questions.We had to cancel a trip because of health reasons, and so we just had to follow the instructions given to us, and they handled the rest. Definitely will be going on trips in the future and will be purchasing warranty again. Highly recommend this to anyone to consider getting!

• Review fromPam M

  Date: 09/19/2024

  1 star
  We had to cancel our trip due to medical reasons. I submitted all the paperwork including my doctor's statement. We are almost a month after I submitted and nothing has changed. They have told me for 3 weeks that they sent for more information from my doctor. *************** has never received it. They know us there so they have been watching for it for me. Today, I called again and doctor's office still hadn't received anything. I called AON (AGAIN) and got the same response , that the doctor hasn't sent the info. This time, I wanted the fax number for AON and what info they need so I could get the doctor to fax it to them. I called the doctor's office. I gave them the number and what info AON wants. The person said , "Hold on a second. I need to print the records out so I can fax them today." We shall see what happens now and how it's my fault or my doctor's fault. Not pleased at all.. If I get help on this, I will definitely change my rating. We did our part by paying a lot of money for this insurance.. Now, It's AON's turn to do their part.

• Review fromLynn W

  Date: 09/19/2024

  5 stars
  Very responsive. Our claim was settled quickly, efficiently and easily.

• Review fromRichard P

  Date: 09/19/2024

  5 stars
  Due to a *** two days prior to departure, my neurologist advised not to travel for at least a week and provided a confirming report for AON. AON promptly sent me the required forms to fill out and return. Their response and rapid attention to my claim was followed up with a similarly quick refund for the entire amount of the cruise. We have now rebooked that cruise and definitely insured it with AON. We will always include AON when we book international trips.

• Review fromALAN H

  Date: 09/19/2024

  5 stars
  Sept 2024. We found out that our adult son needed surgery. I reached out and we were too close to cruise date to change. I then called AON who sent a 1 page simple document to fill out and have our son's *** sign. *** signed doc, I scanned it, sent it over AON claim site and after 2 days it was approved. 1 day later all the $ was in my checking account. It went exactly as I thought it would!!! I will continue to use this travel insurance.

• Review fromMaryanne S

  Date: 09/19/2024

  5 stars
  The application process was clear and straightforward. Once AON received all the needed information the claim was finalized quickly. I was very pleased with the entire process.

• Review fromKen W

  Date: 09/19/2024

  5 stars
  Booked an expensive vacation but unfortunately a medical issue came up days before trip and we had to cancel a few days before we were to leave. They were very clear about what they required and their website was well written and easy to use. I gathered what they required, submitted it and received my payment within a very reasonable time. Clear instructions, good people equals happy customer (me).

• Review fromStanley P

  Date: 09/19/2024

  5 stars
  I got influenza on the Princess Cruise we travelled on. Saw the doctor on board and received medical attention. Upon arriving home I applied to our private insurer and was denied my claim because it was over the time limit for travel. Once I forwarded this to AON they accepted my claim to them in a very timely manner and I was paid out in very good time.I would definitely recommend to purchase this insurance before you go on holiday.

• Review fromMadeline L

  Date: 09/19/2024

  5 stars
  My claim Was processed promptly and efficiently. The ease With which it was done was greatly appreciated.

• Review fromMadeline M

  Date: 09/19/2024

  5 stars
  Very easy to work with. Timely refunds. No hassles. Will always use them in the future.