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Business Profile

Insurance Services Office

Aon Affinity Travel Practice
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

3.06

Average of 809 Customer Reviews

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Review Details

  • Herman E

    Date: 09/11/2024

    If you are a veteran or in the military, do not purchase or use this company for anything. I sent them medical records from the VA and they will not give me a refund. They want a physician to fill out paperwork but I told them to hard to get appointments and to long. I decided to send them recent medical records stating serious medical issues including cancer and they still declined my reimbursement. ALL VETERANS AND MILITARY PERSONNEL DO NOT USE THIS COMPANY. THEY HAVE NO RESPECT FOR OUR SERVICE AND WARTIME EXPERIENCE.

  • Janet B

    Date: 08/20/2024

    I purchased insurance through AON travel. The day my flight was leaving to ******* to go on the cruise. Crowdstrike, the global outage cancelled my flight as well as many others. United could not get me on another flight before Monday so i missed my cruise. AON Travel said that was not one of the covered reasons, which is ridiculous since it was a global outage. They denied my claim. I read a lot of awful things about this company. I wish I read them earlier

  • Paul B

    Date: 08/19/2024

    *** did a great job of handling our travel insurance claim for a refund on an overseas flight we had to cancel due to a medical emergency.

  • Nellie G

    Date: 08/18/2024

    I got sick on the cruise and had to see the onboard doctor. I was taken care of immediatly and recieved good care. The rest of the trip was a joy and I am so thankful there was medical attention on board. I filed my claim and it was taken care of and paid quickly. I will not travel without it!

  • Elsa P

    Date: 08/18/2024

    I brought the insurance to cover me in case I got sick. On the last day of my cruise, I got sick from something I ate, and also about 14 other people. I went to the medical care on the ship, and they took care of me, but I was billed for that care. When I got home, I contacted *** and they asked that I submit the claim first to my insurance company and if they denied it, they would pay. I did as they requested, and I got my "reimbursement promptly" once I had the denial ********** letter. I would definitely, buy it again because you never know what might happen as I was aware my insurance company would not have paid for any care while on a cruise or abroad.

  • Valerie G

    Date: 08/16/2024

    Im so grateful we bought this insurance. Due to unexpected medical issues, we had to cancel our trip. Its important to have documentation for any type of claim. It was easy to do the claim on the website. I suggest that a call be made a week after the claim submission to confirm all necessary documents is received. Make another call a week after the pending payment date is set. Insurance is in the business to make money like all other companies; so its wise to stay on top of it. Other than that, the money was refunded and the people I spoke to were very efficient. Worth the cost of insurance considering the amount we would have lost without it.

  • John K

    Date: 08/16/2024

    Wife was in an accident and had to cancel our trip. We had no problem getting a full refund. Followed instructions and claim was processed in a reasonable time.

  • Staci G

    Date: 08/16/2024

    Easy claim process and quick response. Very pleased with the service and coverage.

  • Mitchell S

    Date: 08/16/2024

    Filing claim was easy, and received payment quickly. Very happy with progress

  • frank f

    Date: 08/16/2024

    I purchased trip insurance from NCL for my cruise with my family (total of 10). One of our members had a catastrophic event shortly after the purchase. The company was AON. NCL refunded a part of the cost but AON refunded the rest for a total complete refund.

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