Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/02/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have not received a bill since July. I have called twice informing them and asking for a bill. To date, have not received a bill

• Initial Complaint

  Date:10/26/2022

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have recently sold my house and ad a usual process I called the utility company Central Hudson to notify them and close my account. The date To close my account was scheduled for Oct 3, 2022. About 2 weeks after the selling of my house was finalized, I received a bill from Central Hudson with an outrageous amount of $912.57 I contacted Central Hudson with an email to complain and request an itemized bill to see how they came out with that amount. Their reply was that it was estimated and asked me to provide them with a picture of the meters. I dont know how is that they expect me to do their job. I assume they have employees to do the task of taking meter readings. Beside that, Im not longer living in that house. It has a new owner. We exchanged emails and the last one I received was on Saturday 22, 2022. In that email they are informing me that actually there was a meter reading and the bill was correct. Suddenly they found the meter readings, but they still failing to provide my request of an ITEMIZED BILL. My case is not an isolated one of this kind with Central Hudson. There are dozens of customers complaining with very similar cases. Im attaching copies of the emails I exchanged with Central Hudson. Please, I will really appreciate if you guys could help me to resolve this matter. Sincerely,*******************************

  Customer Answer

  Date: 11/22/2022

  At this time, I have been contacted directly by Central Hudson Gas & Electric regarding complaint ID ********, however my complaint has NOT been resolved because:

  Central Hudson contacted me last through an email dated Nov 5, 2022. This email was just a response to the last email I sent them. It seems like they not even acknowledged my complaint to the BBB because they dont mention it at all.
   In this last email from them, still I have not been provided with my request of an itemized bill showing the actual meter readings. Looks like they are unable to provide this documentation. At the same time they keep saying that their readings and bill amount are accurate. I just want to see proof of their claims.  

  I am attaching a picture of the last email I received from Central Hudson 

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  Sincerely,

  *******************************

• Initial Complaint

  Date:10/24/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have contact Central Hudson over 6 times in the last 18 months about billing issues. I wait for hours on the phone on hold an no one ever picks up the phone. I contacted them via email on 09/29 about a billing issue in which they charged me for over 700 kWh of electricity even though my normal usage is between ****** kWh. Their response was that they would send someone out I received this information on 10/11, I have had no further contact from them. On 10/22, I received my next bill with no adjustments stating that I have used 30 Ccf of gas in the last month. I have no turned on my heat yet this season, I do not cook frequently. I am furious that Central Hudson cannot acknowledge that they have an issue with billing. Not to mention they haven't been here to check my electric meter since July. Why not check both meters at the same time? I have uploaded there 10/11 response as well as my most recent bill from them. There are many other issues I have with them, but this is the most pressing right now. I know this is happening to other customers as well and we are BEGGING YOU to do something about it. I live in a studio apartment for reference. In terms of a resolution, I would like to be sent a photo of the meter every time they check it, but that's just wishful thinking I believe.

  Customer Answer

  Date: 11/17/2022

  Better Business Bureau:
  
  At this time, I have not been contacted by Central Hudson Gas & Electric regarding complaint ID ********.
  
  Sincerely,
  
  *********************
  

• Initial Complaint

  Date:10/19/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since July of 2022, I have not received a bill for my electricity. My account only states that I have a $133.00 credit. I have submitted tickets to Central Hudson via the customer service line. I received different explanations as to why I have not received a bill. These explanations are different than other family members have recieved who have also not received bills at their residence. This is the second occurrence in the past year where there has been a long delay to receiving a bill. I am also part of of community solar, therefore, despite Central Hudson stating I could have a payment plan, that did not take place. This is due to the fact they send the solar farm the bill, who then bills me. Therefore, I am stuck with massive bills in a month, with no help on being able to pay them out in time. I am tired of Central Hudson failing to properly invoice for electricity. I want to be compensated for the stress and anguish of not knowing when I'm about to get a massive bill from Central Hudson during a time when financial stress is already at a peak.

  Customer Answer

  Date: 11/14/2022

  Better Business Bureau:
  
  At this time, I have not been contacted by Central Hudson Gas & Electric regarding complaint ID ********.
  
  Sincerely,
  
  ********************************
  

• Initial Complaint

  Date:10/17/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hope that you can help me. I am writing to you because I am having a major issue with Central Hudson Gas and electric. I have been on a budget plan for about 6 years with them and have always paid my year end balance, if any and have in fact, gotten money back from them at times for electric I paid for but did not use. Now all of a sudden, this summer I get a bill for OVER ****!!!! It is important to state that this happened right after they changed their billing system. So, I reached out the electric company immediately and the hold times are over an hour. I work full time and absolutely do not have time for this. There are literally 2 people in my house and yet my electric bill is higher than people on the same road with Children!!!! I had one representative finally try to help me after several reps telling me " they don't know what is going on with my billing" Seriously?? I went on line and did not see all of the payments I have made posted to my account.I have proof of every dime I have paid them. Finally the one representative that was able to assist me had the "back office billing supervisor" (whatever that means, ) credit me 500 dollars on my account. Still not enough!! In frustration and fear of this getting out of control, I reluctantly paid **** dollars. I then get another bill saying now I owe still ****!!!!!!! I tried to call them, and they put me on hold for 72 minutes!!!! I work all day, I have limited time for personal calls during the work day, and I firmly believe that CENTRAL HUDSON IS DOING THIS ON PURPOSE AND RIPPING ME OFF. I filed a complaint with the ************************** I am at the end of my rope. I REFUSE to believe that I owe almost 3 grand in electric when I pay my bill faithfully, my credit is good and I am NOT A DEADBEAT that does not pay their bills. I requested they come out to my house and show me where I am using that much electric. They said they can't and I have to pay someone to come out. PLease help me they are crooks

  Customer Answer

  Date: 11/14/2022

  Better Business Bureau:
  
  At this time, I have not been contacted by Central Hudson Gas & Electric regarding complaint ID ********. This does NOT SURPRISE ME. WHAT WILL HAPPEN NOW? PLEASE ADVISE. 
  
  Sincerely,
  
  **************************************************
  

• Initial Complaint

  Date:10/14/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Central Hudson Gas & Electric's fraudulent billing practices March 2022 - present On August 1st, 2022, Central Hudson billed me five separate bills totaling nearly $800.00 - they explained that they couldn't come out to read my meter for many months which resulted in all my bills needing to be canceled and rebilled. They ended up canceling my bills, which I had already made payments on, deleting them from being visible on the customer portal or app and replacing them with new bills - five months later. Interestingly enough, I have paperless billing (suggested by Central Hudson) and no way to go back and see the original statements they removed. On August 2nd, 2022, I called Central Hudson to get an explanation of their unethical billing practices and was told a supervisor would call me back that day. I never received a callback. I received another bill 3 weeks later for $152.15 and an additional bill for over $400.00 in September of this year. In addition to the concerns about billing practices, Central Hudson is fraudulently billing for usage that is not accurate. They claimed I used **** kWh of energy in September when my average usage is around 600 kWh per month. After waiting over two months for a callback, I placed another call yesterday, 10/13/2022, to discuss my bill and was again told a supervisor would call me back that day. I never received a callback again.I placed another call on 10/14/2022 asking to speak with a supervisor, but I never received a callback again.This is fraudulent and unethical. Yet, over two months later, Central Hudson's leadership team will not even give me the courtesy of a return call with an explanation.

• Initial Complaint

  Date:10/13/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bill charges went up a lot, nothing has changed in our home. Its only two people. last bill 9/2022 was around US$190, current bill 10/2022 is **$690 We called them, they said the meter reading is fine so we have to pay. They recommend we call a compay for an energy audit (we have to pay for it). They also recommend we request a meter check (we will have to pay for it also)

  Customer Answer

  Date: 11/07/2022

  At this time, I have been contacted directly by Central Hudson Gas & Electric regarding complaint ID ********, however my complaint has NOT been resolved because:

  they said the charges were correct. However, it still doesn't make sense. We had to pay but we don't want to have to pay this crazy amount of money next month. Is there anything else we can do?'

   

   

  Sincerely,

  ***** ****

  Customer Answer

  Date: 11/30/2022

  At this time, I have been contacted directly by Central Hudson Gas & Electric regarding complaint ID ********, however my complaint has NOT been resolved because:

  We had to pay the bill. They said the charges were correct but we are sure they are not. We are nervous about the next bill

   

   

   

  Sincerely,

  ***************

• Initial Complaint

  Date:10/12/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have left several messages with Central Hudson with the understanding someone would be in contact with me. It has been months and nothing is resolved. I am unable to pay my account online for the past 4 months the system keeps rejecting my payments. I asked to speak to the tech department and I was told there is not tech department. I also called about a $532.51 charge on my current bill. I have never had a bill this high and the Month of August there was no one at the home. I feel that this is a ***************** and asked for someone to check the reading and have heard from no one. My anxiety level goes so high when I have to call and get no answer to any issue that I am having. I should not have to call and beg for someone to fix the problems and nothing gets done. They just don't care!!!!!!

• Initial Complaint

  Date:10/12/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Central Hudson has explained that they only read the meters every other month and that in the alternate months the bill is adjusted to equal the total parts of the last two months. In April, May, June, July and August I received my bills and paid them accordingly. In September, I received an astronomical bill for almost $1000.00. When I called to question the bill, I was informed that previous bills from the past 4 months were adjusted due to inconsistence in meter reading and the adjustments reflected actual billing. Before this, my bill was $0.00. I was also informed that each month I could send my actual reading in via the website. The website has been down now for the past 3 months so I have not been able to do this. I am also confused to to why the delivery fees are MORE than the actual service used. We either need choices in our electric service or this needs to be corrected. This is unjust and ridiculous to say the least. I am a single mother to six children and it is hard enough to manage without this hassle.

• Initial Complaint

  Date:09/22/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have not received a bill from Central Hudson since June 20, 2022. My electronic meter did not read a number for months--it displayed a blank screen or alternatively would show ***** (the problem was originally identified and CenHud was notified in June of 2021). The meter was replaced in August 2022 and I have been given no information regarding how I will be billed for the period that was not metered. Each month my "next bill issued" date passes and I receive no bill--the date changes to a month later. I have called CenHud many times since July and gotten nowhere. Often they say they'll look into the issue and call me back--I've never received a call back. Finally I gave up after they told me to "just wait it out." Waiting it out is unacceptable and I'm finding no resolution. I uploaded a meter reading two days before my bill was to be issued on 09/21/2022, no bill posted, and now my account says my next bill will be 10/20/2022. I would like an explanation of how exactly my usage will be calculated while my meter was not reading (an estimate based on previous usage is unacceptable as I was away from home for over a month of the period I was not billed--my usage was WAY less than previous periods) and I would like to receive monthly bills as expected.

  Customer Answer

  Date: 10/16/2022

  Better Business Bureau:
  
  At this time, I have not been contacted by Central Hudson Gas & Electric regarding complaint ID ********.
  
  Sincerely,
  
  *******************************