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Business Profile

Car Wash

Delta Sonic Car Wash
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Delta Sonic Car Wash's headquarters and its corporate-owned locations. To view all corporate locations, see

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Delta Sonic Car Wash has 33 locations, listed below.

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    Customer Review Ratings

    2.09

    Average of 53 Customer Reviews

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    Review Details

    • Carolyn G

      Date: 03/12/2024

      If I could give negative stars, I would. I went through the new car wash on Niagara Falls Blvd, went into the club to dry off my car and noticed many scratches on the hood (all over the hood). I immediately filed the claim, called back a week later, and they told me my claim was denied because the scratches didn’t match because they were inconsistent to the brushes.
      Are they kidding me, the car wash brushes go every way there’s no specific direction. I notice everything and those scratches were never on my hood and I noticed them immediately. My car sat in my driveway for a week, and I have no trees on my property or next to me, what in the world can make multiple scratches on the hood of my car in all different areas? there was no scratches on the side of my car just the hood of my car. It’s a new 2023 SUV that was scratched due to going through the car wash, $1700 worth in of scratches to be exact and Delta sonic is saying it couldn’t have happened from their car wash! Yes it did! A couple of collision shops that looked at my car said there is no way that those scratches could’ve happened any other way they’re all on the hood and one went all the way up past the windshield. I canceled my monthly membership, I will no longer get gas or even step in their store going forward. I give this business a LOT of money and they are going to call me a liar!

    • Jasmin E

      Date: 03/01/2024

      It took me over a Y e a r to get this scam cancelled. Changed my numbers and they STILL charged me. Calling them makes you pull your hair out, no one can help you with anything nor is there anyone actually ever there. Store employees will just look at you confused and send you elsewhere, and good luck getting an email back on cancelling your subscription. Not to mention the Cancellation fourm online doesn't even let you submit it. Absolutely laughable and will not ever be spending my time or money here again. 0 stars if I could honestly.
      Thank you

    • John B

      Date: 02/29/2024

      Hi, I’m an Unlimited Member and had an issue for the first time…
      Last week I went through the wash (typically visit the Orchard Park location), had hand dried, then drove about 1/4 mile down Union road to ******* right after. When I came out of bank, the way I parked had the driver’s side in the sun, easily showed a long scratch down the driver side of truck - imagine my surprise!
      I’m very confident this was not there prior to the wash so I immediately went back to Delta Sonic to report the issue. A Manager took my statement via filled out form and took photos as well - very professional. He then stated it goes to corporate for a decision and I’d hear back soon. A few days later I received a decline memo via email where it stated, if I didn’t agree or have questions to call for an appointment - which I did. Last Friday Feb.23, 2024, I met with Area Manager Tom who was accompanied by Manager K***.
      These two individuals seemed genuinely concerned about my pickup truck’s scratch as we reviewed again. Tom stated there are many cameras that record data and it revealed my truck had a scratch for weeks prior to my last wash area entry. Tom also offered to show me the data, but I said not necessary yet I am surprised I wouldn’t notice it because I am an avid caretaker of my vehicles. I also stated I was just hoping Delta Sonic could try buffing it out because they provide that service the scratch didn’t feel deep. He agreed to help me and set up an appointment for the Detail Service in a few days.
      When the vehicle was complete shortly after, they took me out to show me that the rub / buff was extremely successful and got mostly all of the scratch out.
      now for the impressive part, they also steam-cleaned my interior as part of the process. Great Job to Delta Sonic, Area Manager Tom, K***, Adam, and all others involved at the Orchard Park location - top notch business showing you care about customers which is VERY important! Thanks and I’ll see you soon ??

    • Erin S

      Date: 02/06/2024

      We have been a customer for many years. Now we are paying $36 a month. Half the time the Kids drying the cars off do a horrible Job. Not to mention they put your cars through so fast there is still soap etc on it. Really not worth the money anymore.

    • Aaliyah J

      Date: 01/31/2024

      Ron did an amazing job drying off my car! He’s great!!

    • JOSEPH M

      Date: 01/25/2024

      The detail shop while putting the 6-month wax treatment on, scratched my truck.

    • Chris C

      Date: 01/17/2024

      Amazing customer service and interior cleaning today. Miguel came out with the most positive attitude I’ve ever encounter at delta. His energy rubbed off on me after just chatting with him for a couple minutes. I can tell he’s a hard worker and very knowledgeable about his job. Need more people like this in every work place. Great job guys!

    • Kimberly L

      Date: 12/12/2023

      They neglected to make sure everything under my car was properly tightened before letting me leave their facility causing oil to leak under my car (due to oil filter knob not being tightened). I had to replace a part at my own cost and they told me it wasn’t their fault. I didn’t realize that I had to do their job for them. According to the woman I spoke to, their claims committee said they can only offer me $75 gift card to their detail shop/car wash/oil change because of their policy. This is like giving someone a Pat on the back and saying “oops… my bad”. Rude and unprofessional.

    • Jamie L

      Date: 12/12/2023

      Josiah, Tony and Brandon (to name only a few) are always fantastic; competent, courteous and hard-working. Wanted to recognize all three of them for consistent, great service, which is NOT always easy in a customer service job. So, thanks, fellas, and the whole team! I hope everyone has a nice holiday season and new year! :) - ***** ( the ******** *** lady)

    • Catherine M

      Date: 11/06/2023

      Multitude of problems at Delta Sonic first let’s start with customer service the most nastiest people you ever want to call and you have to have your window sticker number to get service like your name and phone number doesn’t work like everyone else in the country. Second the car leaves the whole bottom half of my white SUV Stained dark from the tire spray. I’m looking for a new place because I don’t like Delta Sonic anymore and I’ve been going there for over 20 years.

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