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Business Profile

Emergency Disaster Preparedness

Science of Skill, LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Science of Skill, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 206 total complaints in the last 3 years.
    • 36 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/15/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On September 2, 2023, I had received a message stating that I could receive a self defense item by only paying shipping and handling in the amount of $7.98, which I had. The $7.98 was charged to Science of Skill, LLC. I did receive the item. On September 15, 2023, I was charged an additional $57.00 by Science of Skill, LLC. If I had any idea I would be charged any additional money I would not have acted on the offer. I have not contacted the company.

      Business Response

      Date: 09/18/2023

      I'm sorry to hear there's some confusion about your order!


      The Steel River Colossal Fixed Blade offer you ordered was packaged and advertised as including a 14 day free trial to The National Self-Reliance Initiative, formerly known as Science of Skill Academy, which became a monthly subscription. This was described in the offer and on the checkout page.
      I've canceled the subscription for you, and refunded the $57 charge per our return policy. Please allow 3-5 business days for bank processing time.


      I appreciate your reaching out with your concerns!

    • Initial Complaint

      Date:09/11/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      As part of what I now believe to be a fraudulent monthly bbq club I would receive weekly deals on non bbq related products. One week there was a promotion for a free knife all I had to pay was shipping. I payed the shipping and got my knife so so complaints there. The company I payed the shipping to was science of skill llc. I was billed correctly for this exchange. Weeks later I got an unauthorized charged for $57 from science of skill.

      Business Response

      Date: 09/12/2023

      I'm sorry to hear there's some confusion about your order!

      The Steel River Patriot Colossal Fixed Blade offer you ordered was packaged and advertised as including a 14 day free trial to The National Self-Reliance Initiative, formerly known as Science of Skill Academy, which became a monthly subscription. This was described in the offer and on the checkout page.

      I've canceled the subscription for you, and refunded the $57 charge per our return policy. Please allow 3-5 business days for bank processing time.

    • Initial Complaint

      Date:09/11/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been charged multiple times in a month the ***** and the subscription is supposed to be cancelled. I have been charged three times this month September 2023 for the fee.

      Business Response

      Date: 09/12/2023

      Your  Subscription was billed on 9/9 :

      09/09/2023 01:00pm 

      We refunded 2 charges on 9/11:

      09/11/2023 10:04am - Refunded - $57.00 Trans-ID: **********

      09/11/2023 10:04am - Refunded - $57.00 Trans-ID: **********

      If you have any further charges for September Could I please have the dates and any additional emails that you may use to order on line to try and find them .

    • Initial Complaint

      Date:09/05/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      SOS SELF DEFENSE TOOLS has been charging me a monthly subscription fee, that I do not want and have been trying to cancel

      Business Response

      Date: 09/06/2023

      We have cancelled this customers subscription and refund the 9/5 charge that he received for $57. Customer will receive the cancellation and refund email to the email address provided.

    • Initial Complaint

      Date:08/26/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a knife from them July 14 for $7.95. There are 2 unauthorized charges for ***** one on July 28 and one August 26. I tried to contact customer service to get it resolved and nothing will go through to them.

      Business Response

      Date: 08/28/2023

      I'm sorry to hear there's some confusion about your order!
      The Steel River Camo Colossal & Stiletto offer you ordered was packaged and advertised as including a 14 day free trial to The National Self-Reliance Initiative, formerly known as Science of Skill Academy, which became a monthly subscription. This was described in the offer and on the checkout page.
      I've canceled the subscription for you, and refunded the past 60 days of charges per our return policy. Please allow 3-5 business days for bank processing time.

    • Initial Complaint

      Date:08/22/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a knife through an online offer. Part of the receipt email included this:You will be recieving an email with your password and login for your Trial to the National Self-Reliance Initiative, formerly known as the ***********. Please be sure to check your 'Spam' or 'Junk' folder if you do not see it within 2 minutes of receiving this email. If you have any trouble logging in or navigating the National Self-Reliance Initiative, formerly known as the ***********, please contact Customer Support. I never received any such email; I even checked my spam folder. The websites associated with this organization are now deactivated. I am now being charged $57 for a subscription which I cannot cancel, which I only recently realized I was being charged, and have no such recourse to do so.

      Business Response

      Date: 08/23/2023

      I've canceled the subscription for you, and refunded the past 60 days of charges per our return policy. Please allow 3-5 business days for bank processing time.

    • Initial Complaint

      Date:08/22/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i order free knife and only need pay for S/H. which I did. They keep charge 57 $ until I spot it. Total 627$ I never authorize this company to set monthly chargers.

      Business Response

      Date: 08/22/2023

      This customer has already filed a dispute on charges.It must go through the bank process.

      Customer Answer

      Date: 08/23/2023

       I am rejecting this response because: I contacted my Bank ******** and they informed me that you tell that I order some bracelet in fact I never order any bracelet and signup for recurring charges. Please give me my money back and stop defraud.



    • Initial Complaint

      Date:08/20/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 5, 2023 I made a one time purchase Order Number: *******
      Ordered On: 06/05/2023 06:49am Order Total: $9.95 For a USA Stiletto + Blue 2024 Hat & Red 2024 Flag from SOS Self Defense Tools. This was a one time purchase. I have noticed that beginning June 20, 2023 I have been charged $57.00 a month.
      June 20, 2023 charged $57.00, July 20, 2023 charged $57.00, and August 19, 2023 charged $57.00.
      This company seems to have a history of charging people for a membership when they purchase an item. Very poor business practice. Please take the appropriate actions to end this fraudulent business practice to warn unsuspecting customers/victims.

      Business Response

      Date: 08/21/2023

      I'm sorry to hear there's some confusion about your order!
      TheUSA Stiletto + Blue 2024 Hat & Red 2024 Flag offer you ordered was packaged and advertised as including a 14 day free trial to The National Self-Reliance Initiative, formerly known as Science of Skill Academy, which became a monthly subscription. This was described in the offer and on the checkout page.
      I've canceled the subscription for you, and refunded the past 60 days of charges per our return policy. Please allow 3-5 business days for bank processing time.


      Customer Answer

      Date: 08/21/2023

        I am rejecting this response because: You stated that your refund policy covers 60 days, and I filed this complaint on August 20, 2023. You advised you were refunding the charge posted on 7/20/2023 for $57.00 and 8/19/2023 for $57.00 and not the amount posted on 6/20/2023 for $57.00. June 20, 2023, was sixty days from yesterday, 8/20/2023 when I became aware of your so-called membership. I want a full refund because I requested it within sixty days, as you outline in your response, and because, as you can see, your membership practice is very illusive and hidden within your sale. This becomes apparent when you look at all the complaints against your business. Your approach must be upfront with any customer rather than how you practice business. If you do this to customers who believe they are only purchasing an item, you are scamming many people. 

      Business Response

      Date: 08/23/2023

      As a courtesy to this customer we refunded the additional charge

      Customer Answer

      Date: 08/23/2023

      As of 8/23/23 I have been issued the refund for the debit on 6/19/23 for $57.00. Therefore, my complaint is satisfied. 

       

      Thank You,

      ****** *****

    • Initial Complaint

      Date:08/20/2023

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a knife that was supposed to be free. 8 had to pay shipping of 6.95. I later
      Discovered a charge of 57 dollars on my account

      Business Response

      Date: 08/21/2023

      The subscription that brought on the charge was cancelled on 8/11 . I have refunded the charge. Please allow 3-5 business days for bank processing time. 

      Customer Answer

      Date: 08/21/2023

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    • Initial Complaint

      Date:08/17/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I PURCHASED A KNIFE FROM THIS COMPANY IN JULY AND NOW I AM BEING CHARGED $57.00 PER MONTH FOR NOTHING. I HAVE TRIED TO CALL SEVERAL TIMES AND THEY NEVER RETURN THE CALL OR ANSWER THE ****** I WAS CHARGED THE $57.00 ON 8/11/2023. I WOULD LIKE THEM TO STOP CHARGING MY ACCOUNT AND REFUND THE CHARGE.

      Business Response

      Date: 08/18/2023

      I'm sorry to hear there's some confusion about your order!
      The Steel River *** Sentinel-Patriot Colossal and Amendment Flag Bundle offer you ordered was packaged and advertised as including a 14 day free trial to The National Self-Reliance Initiative, formerly known as Science of Skill Academy, which became a monthly subscription. This was described in the offer and on the checkout page.
      I've canceled the subscription for you, and refunded the $57 charge per our return policy. Please allow 3-5 business days for bank processing time.

    Science of Skill, LLC is NOT a BBB Accredited Business.

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