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Business Profile

Emergency Disaster Preparedness

Science of Skill, LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Science of Skill, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Science of Skill, LLC has 4 locations, listed below.

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    Customer Complaints Summary

    • 206 total complaints in the last 3 years.
    • 36 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/18/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Like many others, I ordered a knife for only $9.95 for shipping. There was no indication of any monthly subscription. Their business practices are deceptive and fraudulent. I would like all funds taken from my account in March, April and May refunded. Delete any and all records. I am not surprised to find that BBB does not hold you in good standing.

      Business Response

      Date: 05/19/2023

      TheSteel River Colossal Fixed Blade and Midnight Pearl Stiletto you ordered was packaged and advertised as including a 14 day free trial to The National Self-Reliance Initiative, formerly known as Science of Skill Academy, which became a monthly subscription. This was described in the offer and on the checkout page. I have also added the check out page from your order:

      ******************************************************************************************************************************************************************************************************************************************

      I've canceled the subscription for you, and refunded the past 60 days of charges per our return policy. Please allow 3-5 business days for bank processing time.

    • Initial Complaint

      Date:05/15/2023

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 12, 2023, I seen a charge of $57 that was removed from my bank account. I did not authorize this charge, nor did I purchase anything from these people that would cost that much. I purchased a free knife and paid for shipping and handling only. There was no instruction that anything else would be charged. I want my money refunded to my bank account. And these people should be investigated for fraud since I looked up on ****** about reviews and it seems that there are many many people who have had the same thing happen to them.

      Business Response

      Date: 05/15/2023

      I'm sorry to hear there's some confusion about your order!

      The Steel River Colossal Fixed Blade and Midnight Pearl Stiletto offer you ordered was packaged and advertised as including a 14 day free trial to *** ******** ************e Initiative, formerly known as Science of Skill Academy, which became a monthly subscription. This was described in the offer and on the checkout page.

      I've canceled the subscription for you, and refunded the $57 charge per our return policy. Please allow 3-5 business days for bank processing time.

      Customer Answer

      Date: 05/15/2023

       Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    • Initial Complaint

      Date:05/06/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a knife through this company for shipping and handling charges only for $9.95. I received the knife and was charged correctly on my credit card on January 23, 2023. On Febuary6, March 7, April 6 and Now may 6 I was charged by the same company for $57.00 of which I did not order. I believe it is a subscription, or something similar.

      Business Response

      Date: 05/08/2023

      The Midnight Stealth & Defense Torch offer you ordered was packaged and advertised as including a 14 day free trial to The National Self-Reliance Initiative, formerly known as Science of Skill Academy, which became a monthly subscription. This was described in the offer and on the checkout page.
      I've canceled the subscription for you.  I have tried to refund the amount of $114.00 back to your card. This is the refund that comes with the guarantee. However I am unable to process that transaction.
      Have you filed a dispute? Is your card locked? Do you have a new card number?


      Please feel free to respond here

      Customer Answer

      Date: 05/09/2023

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They claim to have tried to refund the monies to my account. My account hasn't chaged. But as long as they canceled the subscription. I will let it go as ****** learned. And forgo any reimbursement. Thank you for your help.

    • Initial Complaint

      Date:05/04/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a hunting knife. I had no idea that I was agreeing to a recurring monthly charge on my bank account for $ ***** nor do I remember reading anywhere about being charged. I believe I have been illegally charged for fee's I didn't agree apon. I want my money back. Total $ ******

      Business Response

      Date: 05/05/2023

      I have cancelled your subscription and refunded the two $57 charges. Please allow 3-5 business days for bank processing time.

    • Initial Complaint

      Date:05/04/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a Paracord Bracelet from Science of Skill.com on 04/19/2022. I was happy to pay 12.95 and I thought that was a fair price, But I began to notice monthly charges of $57.00 I did not agree to on: 05/04/2022, 06/03/2022,07/04/2022, 08/04/2022,09/04/2022, and, 10/04/2022. I want a refund of all my $57.00 charges. Some of the charges have already been charged back, but without any action on my part, I would have already paid more than $400.00 for a paracord bracelet.

      Business Response

      Date: 05/05/2023

      The customer has disputed 3 charges on this account.  We would only be able to give the 2 newest refunds back with the guarantee that covers our products and services. I have attached a screen shot for the section of the check out page that hows a subscription . We will not be giving anymore refunds

    • Initial Complaint

      Date:05/01/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a knife through this company for shipping and handling charges only for $9.95. I received the knife and was charged correctly on my credit card on April 1, 2023. On April 14, I was charged by the same company for $57.00 of which I did not order. I believe it is a subscription, or something similar.

      Business Response

      Date: 05/02/2023

      Your subscription has been cancelled andI have refunded the $57 charge. Please allow 3-5 business days for bank processing time.

      Customer Answer

      Date: 05/02/2023

       Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    • Initial Complaint

      Date:05/01/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      As noted is many complaints is concerns an advertisement for a fixed blade knife that was advertised for "X" plus shipping. Knife was received last month and today there is a charge on my bank account for $57.00. In reading the many complaints I have figured out what this is as calls to the company have gone unanswered. There was no where that there was a subscription to some monthly service that was noted. If it was it was somewhere that was hidden from normal view. I do not agree to any subscription and want the funds returned to my account. If knife need to be returned please send shipping label. And if so the cost of the knife and the shipping should also be refunded.****

      Business Response

      Date: 05/02/2023

      I'm sorry to hear there's some confusion about your order!


      The Steel River Colossal Fixed Blade offer you ordered was packaged and advertised as including a 14 day free trial to The National Self-Reliance Initiative, formerly known as Science of Skill Academy, which became a monthly subscription. This was described in the offer and on the checkout page.


      I've canceled the subscription for you, and refunded the $57 charge per our return policy. Please allow 3-5 business days for bank processing time.


      I appreciate your reaching out with your concerns!

    • Initial Complaint

      Date:04/29/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company provides false advertising of free products with the payment of shipping, but only provides details that you are entering into a subscription at the point of checkout that is not clear. They then begin charging your account on a monthly basis and when you contact them for recompense, they are slow to respond and at times refuse to refund these charges.

      Business Response

      Date: 05/01/2023

      This customers subscription had been cancelled as of 4/26/2023 and the 2 refunds that are given through our refund policy . It takes 3-5 business days for bank processing time.

      04/26/2023 09:46am - Recurring turned OFF

      04/26/2023 09:47am  - Refunded - $57.00 Trans-ID: ***************************

      04/26/2023 09:47am  - Refunded - $57.00 Trans-ID: ***************************

      The subscription is in multiple places in the offer itself and the check out page.

       

    • Initial Complaint

      Date:04/25/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I claimed a free stiletto knife from the site not knowing I’d be charged an additional $57 out of no where. Thankfully the money wasn’t there today, but this needs canceled.

      Business Response

      Date: 04/25/2023

      Your subscription has been cancelled. 

      Customer Answer

      Date: 04/26/2023

       Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    • Initial Complaint

      Date:04/24/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am yet another person that got duped into paying ten bucks for shipping to get two knives from steel River. And I am another whom has been charged a subscription that I have no idea what is for. No information was given to me of said subscription either. Luckily i used my cash app card that only had a few bucks on it and not my bank card. I.dont see how they can continue to get away with such a dubious scam. If I am needed , I am a willing participant for a class action suit or whatever I can help to stop this criminal behavior.

      Business Response

      Date: 04/25/2023

      The Steel River Colossal Fixed Blade and ********************************** you ordered was packaged and advertised as including a 14 day free trial to The National Self-Reliance Initiative, formerly known as Science of Skill Academy, which became a monthly subscription. This was described in the offer and on the checkout page.

      I have attached the link to the checkout page that was attached to your order that shows the subscription:

      ******************************************************************************************************************************************************************************************************************************************************************


      I've canceled the subscription for you.

    Science of Skill, LLC is NOT a BBB Accredited Business.

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