We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Emergency Disaster Preparedness

Science of Skill, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Emergency Disaster Preparedness.

Complaints

This profile includes complaints for Science of Skill, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Science of Skill, LLC has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 206 total complaints in the last 3 years.
    • 36 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/19/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I just noticed a "Science of Skill LLC" charge on my credit card for $57. Like others on this webpage, I ordered a knife. The "subscription" was NOT advertised in a way that consumers can easily determine what they are paying for.

      I need to cancel this subscription but do not know how. I do NOT want a continued $57 bill per month.

      Business Response

      Date: 04/20/2023

      I'm sorry to hear there's some confusion about your order!


      The Steel River Colossal Fixed Blade and Midnight Pearl Stiletto offer you ordered was packaged and advertised as including a 14 day free trial to The National Self-Reliance Initiative, formerly known as Science of Skill Academy, which became a monthly subscription. This was described in the offer and on the checkout page.


      I've canceled the subscription for you, and refunded the $57 charge per our return policy. Please allow 3-5 business days for bank processing time.

      Customer Answer

      Date: 04/20/2023

       Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    • Initial Complaint

      Date:04/14/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a ***** handled knife set from this company on March 7th received it and said no to every documentation that was added with the knife and paid only shipping and handling was supposed to be 799 today I was charged $57 for some kind of a subscription that I have no access to and while trying to call both phone numbers for the company neither one is answered by a person it's just a machine saying nobody's available to take your call

      Business Response

      Date: 04/17/2023

      This subscription was cancelled this morning when we were back :

      04/17/2023 09:40am By ******* - Refunded - $57.00 Trans-ID: **********in the office 

      Customer Answer

      Date: 01/29/2024

      The consumer confirmed that the business cancelled the subscription and received the refund.  The consumer considers the matter resolved.

    • Initial Complaint

      Date:04/04/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a stiletto knife in 2021-beginning of 2022. It was free -pay S&H. I did not notice that my card was being charged $57 a month until January 2023 while going over the card to review another charge. To date, this will be the most expensive knife I own. I contacted the card company and they said to contact the merchant. You cannot get ahold of them. From reviews since then, I realize this is a scam. I would like them to cancel whatever "subscription" they are using to charge my card. I definitely did not authorize any such subscription and have received nothing, but the knife (which is not worth the money charged to our account) to account for this charge every month.

      Business Response

      Date: 04/04/2023

      I'm sorry to hear there's some confusion about your order!


      The Steel River ********************************** you ordered was packaged and advertised as including a 14 day free trial to The National Self-Reliance Initiative, formerly known as Science of Skill Academy, which became a monthly subscription. This was described in the offer and on the checkout page.


      I've canceled the subscription for you, and refunded the past 60 days of charges per our return policy. Please allow 3-5 business days for bank processing time.


      I appreciate your reaching out with your concerns!

    • Initial Complaint

      Date:03/31/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      after sending away for free knife and pay only shipping I noticed a charge on my debit card I did not authorize...cancelled my card.

      Business Response

      Date: 04/03/2023

      ****,

      I have cancelled the subscription that came as a trial with your  Steel River Colossal Fixed Blade and Midnight Pearl Stiletto. If the card has been cancelled you will need to reach out to customer service at ************ to make arrangements to refund through ****** which is the only option at this time.

      Customer Answer

      Date: 04/03/2023

       Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    • Initial Complaint

      Date:03/27/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a knife from them a few weeks ago. And now they're trying to charge me another $57 dollars for no reason.

      Business Response

      Date: 03/27/2023

      I'm sorry to hear there's some confusion about your order!


      The Steel River Colossal Fixed Blade offer you ordered was packaged and advertised as including a 14 day free trial to The National Self-Reliance Initiative, formerly known as Science of Skill Academy, which became a monthly subscription. This was described in the offer and on the checkout page.


      I've canceled the subscription for you

    • Initial Complaint

      Date:03/26/2023

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a package deal ONLY! Now I was charged $57 for something I didn't orde! Please try to refund my money and UNSUBSCRIBE me if possible!!! Much appreciated! Aloha.

      Business Response

      Date: 03/27/2023

      ******,

       

      I have cancelled the subscription and refunded the $57 charge. Please allow 3-5 business days fr bank processing time.

      Customer Answer

      Date: 01/11/2024

      The business did not make further charges for the subscription.  He considers the matter resolved.

    • Initial Complaint

      Date:03/25/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Same as the others on file, bought ****** now being charged with $57 to my bank account EVERY month!!! I emailed them and asked them to STOP to no avail please help

      Business Response

      Date: 03/27/2023

      This customers subscription was cancelled on 3/15 and 2 charges were refunded to the customer :

      03/15/2023 09:43am - Recurring turned OFF

      03/15/2023 09:43am - Refunded - $57.00 Trans-ID: ********** (March charge)

      03/15/2023 09:44am- Refunded - $57.00 Trans-ID: ********** (February charge)

    • Initial Complaint

      Date:03/22/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a knife through Science of Skill. I soon realized that a reoccurring monthly charge of $57 is being taken from my account without my knowledge or consent. I have attempted to call multiple times for clarification and have never been able to communicate with anyone. I would like this charge to stop.

      Business Response

      Date: 03/22/2023

      I'm sorry to hear there's some confusion about your order!


      The Redwood Stiletto offer you ordered was packaged and advertised as including a 14 day free trial to The National Self-Reliance Initiative, formerly known as Science of Skill Academy, which became a monthly subscription. This was described in the offer and on the checkout page.


      I've canceled the subscription for you, and refunded the March $57 charge per our return policy. Please allow 3-5 business days for bank processing time.

    • Initial Complaint

      Date:03/20/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased an item from this company about two weeks ago and received the product. Today my back (luckily intercepted a $57 transaction that I did not authorize. Beware of this company they are scammers! With our my bank on top of the situation I would have been screwed. DO NOT BUY ANYTHING FROM THEM!!!

      Business Response

      Date: 03/20/2023

      I'm sorry to hear there's some confusion about your order!


      The Steel River Colossal Fixed Blade offer you ordered was packaged and advertised as including a 14 day free trial to The National Self-Reliance Initiative, formerly known as Science of Skill Academy, which became a monthly subscription. This was described in the offer and on the checkout page.


      I've canceled the subscription for you.

    • Initial Complaint

      Date:03/20/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a free knife and paid for shipping. Then I got an unauthorized bill for $57 on the card I used for the shipping.

      Business Response

      Date: 03/20/2023

      'm sorry to hear there's some confusion about your order!


      The Steel River Colossal Fixed Blade offer you ordered was packaged and advertised as including a 14 day free trial to The National Self-Reliance Initiative, formerly known as Science of Skill Academy, which became a monthly subscription. This was described in the offer and on the checkout page.


      I've canceled the subscription for you, and refunded the $57 charge per our return policy. Please allow 3-5 business days for bank processing time.


      I appreciate your reaching out with your concerns!

    Science of Skill, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.