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Business Profile

Emergency Disaster Preparedness

Science of Skill, LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Science of Skill, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 206 total complaints in the last 3 years.
    • 36 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/17/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Same thing happened to me I ordered a knife then decline extra stuff and somehow I am getting charged ***** a month for skills of science which I have no clue what it even is total on charge card is 76.oo right now I never wanted this and don't even understand how skill of science can legal. Bill people for something they don't want same thing happened to other people something needs to change thank you it say pay shipping and handling and a free knife I bought 2 thought everything was done then seen a requiring change I received the 2 knives but that is all I wanted cancelled credit card filed fraud charges just want charges dismissed thank you. ***************************

      Business Response

      Date: 03/20/2023

      The ***** was the shipping charge for a Redwood Stiletto ($7.95) plus a *** Stiletto at $11.95.

      The Redwood Stiletto offer you ordered was packaged and advertised as including a 14 day free trial to The National Self-Reliance Initiative, formerly known as Science of Skill Academy, which became a monthly subscription. This was described in the offer and on the checkout page.


      I've canceled the subscription for you, and refunded the $57 charge per our return policy. Please allow 3-5 business days for bank processing time.


      I appreciate your reaching out with your concerns!

    • Initial Complaint

      Date:03/06/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a small knife about a month ago or so and I just saw an unauthorized $57 charge come through. I see people everywhere are having this same problem. I dont appreciate companies being deceitful about taking my money. I expect this to be dealt with and a full refund.

      Business Response

      Date: 03/06/2023


      I'm sorry to hear there's some confusion about your order!


      The Steel River Midnight Stealth Stiletto + Baton  offer you ordered was packaged and advertised as including a 14 day free trial to The National Self-Reliance Initiative, formerly known as Science of Skill Academy, which became a monthly subscription. This was described in the offer and on the checkout page.


      I've canceled the subscription for you, and refunded the $57 charge per our return policy. Please allow 3-5 business days for bank processing time.


      I appreciate your reaching out with your concerns!

    • Initial Complaint

      Date:02/28/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a knife that I was told would be free and that all I needed to pay for was S/H. After I ordered the knife and paid for it I was then sent to a page where I could add additional products. I turned down the offers and then was taken to a page that showed I had been automatically subscribed to a self defense course that I didn't want for $57. I do not want any money taken from my account ** of information not given to me till after I made a purchase. I wouldn't have purchased the product had I known before hand. This is borderline fraud and a scam. I would like this subscription canceled. Thank you!

      Business Response

      Date: 03/01/2023

      I have cancelled the trial subscription for you.

    • Initial Complaint

      Date:02/26/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a knife from SOS Self Defense Tools in February 2022. From then on, I am being charged $57 a month. I looked this up and from reading other reviews and complaints, this is for a so-called subscription. I never authorized this payment for a subscription. There was no warning about a trial period and then paying for a subscription. I tried going to National Self Reliance Initiative to log in to cancel this subscription, but they do not have my email address on file. Which means i do not have a subscription with them. I also searched all of my email and cannot find anything related to SOS, National Self Reliance, Self Defense, etc. Nothing came up. so i can't even go to an email and try to cancel this subscription or reference anything. is there a way for me to get back $741 that was stolen from me with this company? I do not look at my banking statement often, which is why it took me a year to realize what is going on. My fault. But this doesn't give them the right to continue to steal money from me, and others. Can anything be done about this?

      Business Response

      Date: 02/27/2023

      On 6/7 ***************************** selected an offer for a free Steel River *********************** and a 14 day trial membership to the National Self-Reliance Initiative, formerly known as Science of Skill Academy, an online training program similar to a ******* account. At the end of the trial, the membership would renew at $57 a month, as described extensively in the offer and on checkout. This is the same way that ******* runs their service.


      The information about the Academy Trial and its subscription was disclosed in the offer in multiple spots and on the check out page.
      **********************************************************************************************************************************************************************************************


      I could find no calls and the first email we received was on 2/26/2023 with the information provided . I have cancelled the subscription and refunded a total of 6 charges. Which is beyond the 60 day Money Back Guarantee that is offered for all products and services.




      We appreciate your reaching out on ******** 's behalf. Based on the agreement made upon purchase of the advertised offer. Thank you for the opportunity to clarify the terms of his order and the steps we've taken to offer support in response to *******'s complaint.

      Customer Answer

      Date: 02/27/2023

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    • Initial Complaint

      Date:02/26/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Once a month I am being charged $57 for an apparent subscription that my husband never signed up for. I am guessing he might have bought something at one point but then was charged monthly after the initial purchase. from what i could see in our checking account we have had $741 stolen from us. contacting them did not work. no one answers the phone. no one responds to email. according to reviews there are a lot of people with this same problem. i would like my money back that they have taken from me.

      Business Response

      Date: 02/27/2023

      Good Morning,

      In order to try to assist you I would need your husbands information as I can not find an account in your name .

      Customer Answer

      Date: 02/27/2023

       Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

       

      I will have my husband reach out to them with his info.

    • Initial Complaint

      Date:02/22/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Got an e-mail about a free knife that I just had to pay shipping on. Total was 22.90 for knife..in May or June of 2021. From June 2021 until now they have been taking $57.00 a month out of my checking account. Was able to call this company SOS (Science of Skills). They said it was for self defense online courses that I signed up for, which I never signed up for anything. Lady said they could cancel and refund the 57.00, which sucks..........then said they would refund 171.00 out of almost 2000.00 that they have stolen from me. That was after I said I never signed up for anything. How can these people get away with this. I should have noticed this but did not but that should not matter if it is illegal............should it?

      Business Response

      Date: 02/22/2023

      On 10/15/2021 ***** ********* selected an offer for a free Steel River Midnight Pearl Stiletto and a 14 day trial membership to the National Self-Reliance Initiative, formerly known as Science of Skill Academy, an online training program similar to a Netflix account. At the end of the trial, the membership would renew at $57 a month, as described extensively in the offer and on checkout. This is the same way that Netflix runs their service.


      The information about the Academy was given in multiple spots of the offer page and at the complete order on the checkout page. Please see the attached screen shot 


      On 2/22/2023, ***** contacted our phone support team to cancel his membership and request a refund. Our team member promptly canceled the membership and refunded 60 days of membership per our return policy and terms of service and an additional approved month refund. Totaling 90 days.

      We appreciate your reaching out on *****s's behalf. Thank you for the opportunity to clarify the terms of his order and the steps we've taken to offer support in response to *****'s complaint.

    • Initial Complaint

      Date:02/21/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased an item on 2023 Feb 07 and was charged $9.95. On 2023 Feb 21 I received a notice from my card company that a charge of $57 was applied by the same company (SOS Self Defense Tools, aka Science of Skill, aka 365 Holdings)When I attempted to contact them through their website, I was informed that this was for a subscription. I received no email information about this subscription, and besides the chat option, there is no way to contact the company. It's a con.

      Business Response

      Date: 02/21/2023

      Looks like this subscription was cancelled : 
      02/21/2023 04:40pm  - Refunded - $57.00 Trans-ID: **********. 

      The offer you ordered was packaged and advertised as including a 14 day free trial to The National Self-Reliance Initiative, formerly known as Science of Skill Academy, which became a monthly subscription. This was described in the offer and on the checkout page.

      There are also multiple ways to reach out to us besides chat.  you could call us at *************  and email us at ************************************************************** 

    • Initial Complaint

      Date:02/17/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Don't know when it started but I'm getting billed $57. each month for reasons unknown to me. I have called them and they said they would cancel/stop billing me,, it hasn't happened yet. I'm getting really angry. Please, if you can, stop them from continuing this behavior. Please Respond if possible.Thank You, ***********************

      Business Response

      Date: 02/28/2023

      I have reachd out to this customer for mor information as I can not find current charges 

    • Initial Complaint

      Date:02/15/2023

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Being billed for something I didn't sign up for I don't know what it is and I did not sign up for

      Business Response

      Date: 02/27/2023

      This charge was refunded on 2/26/2023

      Customer Answer

      Date: 02/27/2023

       Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    • Initial Complaint

      Date:02/13/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On about January 28, 2023 I ordered online from this company. All orders come with a "trial" membership for which you will get charged $57 on a recurring basis. They claim in the order confirmation email that a follow-up email will contain your login and username. This email is never sent, thus the customer cannot login to their account or cancel it. The company has not replied to emails, phone calls, or chat messages on their own website. I informed them in my initial email that I would file this report if I were charged $57 for this scam "membership." I was charged, with no reply from the company, therefore I'm filing this report. Buyer Beware!

      Business Response

      Date: 02/24/2023

      This is th email we received on 2/13. The date the customer was billed :\
      ******* *****

      Looking at the Better Business Bureau page I'm convinced your business model is tricking customers into a trial they cannot cancel. 


      You claim in the attached, screenshotted, email that a follow-up email will contain login information. Presumably that's where one would cancel their trial membership. Of course, you never send this email (as I have not received it) which allows you to charge my account, since I have no way of cancelling. Outrageous. 


      If I get billed I'll be sure and file a BBB complaint of my own.

      The subscription was cancelled and refunded same date:

      02/13/2023 01:34pm - Refunded - $57.00 Trans-ID: ***************************

    Science of Skill, LLC is NOT a BBB Accredited Business.

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