Business Profile

Tire Manufacturers

Goodyear Tire & Rubber Company

Complaints

This profile includes complaints for Goodyear Tire & Rubber Company's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

336 total complaints in the last 3 years.
107 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/23/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
06.29.2024 Waited 20 mins for someone to come in. Was told at 230pm that my car wouldn't be fixed until Monday 07.01.2024 . This left me stranded in Alabama with 2 young boys 13 hours from home. I called at 8 am Mon to ask for any update. Was just told repeatedly that it was a 5 hour job that would be done. Called again at 130 pm was told they hadn't even pulled it in the shop to work on it. My children and I were stuck outside with no car or shelter until we got an Uber back to the shop at 430 pm. At 6 pm when the shop was closing and most employees had left, they brought my car up only to it not being able to start (which was never an issue, my car was simply overheating). I was told that a door had been left open and it drained my battery. After a parts and labor charges $825 later we finally got to leave AL sunburnt and broke. I definitely felt taken advantage of as a woman.Parts for my car totaled $95.00 and fluids were $25. I drove my car home with my battery barely holding charge. I took my car to my local shop to be informed that after the car overheated it went into protection mode. The system was never reset to clear the code causing it to revert to protection mode. I am now paying another $300 for my local shop fix the issue caused by GoodYear. While in the shop in Foley another customer left and came right back as his car was still having issues. The tech told ***** the manager that they had put a loose belt on and knew it when the man drove out. ***** told the tech that he should have done the job correctly and charged the guy for the belt but since they did not the customer was going to get it for free. He also complained that the staff was not Master-Tech certified. It just goes to further show how UNDERQUALIFED this shop is to even work on a car.
Business Response
Date: 08/06/2024
This customer concern has been escalated to the area district manager being reviewed
Customer Answer
Date: 08/20/2024
[[BBB transcription via phone call]]

The consumer stated they have not heard back from the business. Please provide any updates or further action needed at this time.
Business Response
Date: 08/22/2024
This customer concern has been escalated to the area district manager being reviewed
Initial Complaint
Date:07/23/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
18 July 2024 took my vehicle in for a dripping power steering hose called the next day representative on the phone for Good Year was very rude was told computers was down next day received call vehicle was pulled in to replace hose now vehicle want start to pull out off shop after being worked on so vehicle remained there until 22July 2024 I received call vehicle was ready for pickup get in vehicle now AC not working go back to counter to inform AC not working wait another 2hrs vehicle ready get home next day vehicle want crank had to jump off noticed AC frozen and Goodyear had straight wired my vehicle instead of fixing problem properly Also I contacted Goodyear corporate office before leaving Dealership And was told on the phone to bring $287.23 cash got there bill was only$255.47
Business Response
Date: 07/25/2024
Good afternoon,
I have been in contact with Mr. ******** along with our location and we have determined best course of action is to refund customer amount he paid for a power steering line repair at this location. The customer will be refunded $255.40. I have called Mr. ******** and he approved the amount and verified his correct name and address for the check. He will receive the refund within 7-10 business days.

Thank you,
Goodyear Consumer Relations
Initial Complaint
Date:07/22/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased tires from ************. I was told in writing that my purchase qualifies for a $100 rebate. See the attached "Goodyear Order Details." I followed the procedure to claim the rebate online. The claim status is that the claim will not be reviewed until I respond to an e-mail that was sent. I received no e-mail.
Customer Answer
Date: 07/29/2024
I have received two voicemail messages from ***** **********, stating that she is from Goodyear headquarters, and asking me to call ************. When I call, the contact center agent does not know who she is, and the agent insists that the claim number given to me by ***** is invalid because it is only numerical digits.
Business Response
Date: 07/30/2024
I have tried calling the customer twice, I left 2 voice notes for the customer to give us a call, I have requested for the rebate to be sent out for the customer, and it has been approved by the rebate department. The customer can monitor the rebate status by visiting **************************************** and entering the Claim Reference ID ********** and email address. Once the rebate is marked "Approved" for
fulfillment the rewards card will be mailed to the address on file. Please keep in mind that the rewards card will come with an
expiration date of 6 months after issuance.
Initial Complaint
Date:07/12/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My original appointment with this auto service center was on 6/22. I was scheduled to receive a brake inspection, get the brakes repaired, a battery corossion cleaning, and an air filter replacement. At 11:30 am I brought my car in, and the front desk associate confirmed these services would be completed by 6 pm the same day.

At 5:30 pm that day, I called to find out that no services were completed and that I would have to come get my car and come back another day.

I did not plan to return to this business until I got a call from their service manager on 6/24, saying that I would receive the air filter and corrosion cleaning for free, and half off the brake repair.

I brought my vehicle in again on 6/27. They called me saying I would need rear brake pads and a serpentine belt replacement.

Upon viewing the receipt of the service, I now see that I got price gouged, and that they charged me for higher labor than they would have other customers. I was charged $711.95 in labor alone for the rear brake pads and serpentine belt. I did not get the rotors replaced. There is no way this should have been $711.95 in labor. They simply did this to make up for the half off I was verbally promised. My receipts are included.

This is a standard operation that should have costed no more than $300 in labor at the most. Because of the half off, I am seeking $205 from this company ($410 if full price).

This is an unfair practice. I would not have returned if I knew I’d in fact still be paying full price
Business Response
Date: 07/15/2024
Upon review of the complaint, we have issued a refund for the billing error.
The customer was contacted and verified current mailing address.
Goodyear Consumer Relations
Initial Complaint
Date:07/08/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I took my car to Goodyear on 06/15/2024. I received an inspection at no cost because I went on a 400-mile road trip to Georgia the next day. On the road trip, my car began making a concerning noise. I saw a mechanic in Georgia who said my car had virtually no oil.
My car had oil in it before the inspection. I believe they drained my car of oil and didn't replace it. I have tried to contact the business but they are not cooperative. I cannot reach their customer service line as I wait for over an hour on hold.
I spent 100 dollars to see a mechanic and correct the issue in Georgia. I spent another 120 getting it diagnosed once I was home for the road trip, and another 84 dollars for an oil change I did not need.
I would like to get a refund for the money I spent correcting the damage done to my car by Goodyear.
Business Response
Date: 07/10/2024
Are team has reach out to this customer and we are working with her to come to a resolution for this complaint
Initial Complaint
Date:07/05/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My car was taken in for cutting out during warmer temperatures and when starting after a stop. It cut out close to Raben. I was able to get the car to a parking spot there. There were no lights on. I told the technician the car when start in the morning and only when warm upon restart would cut out. He told me it needed a whole new engine and tried to sell me an engine. He said it didn’t throw a diagnostic code. I had already told them that. I took my car elsewhere. The timing chain was loose and sensor need replaced. The car did not show a code for this place either but they were able to visualize the loose chain and don’t try to sell me a bunch of stuff I didn’t need. I knew when they told me I needed a whole new engine they didn’t know what they were talking about or were trying to upsell me. Either way I refused and picked up my car. I now want my money back for the diagnostic fee. I question if they even ran the test on my car.
Business Response
Date: 07/18/2024
Hello to whom it may concern, we have made multiple attempts to contact the customer with no success via telephone and email we have a case started for customer, they can call us at ************** ******* ** monday - friday 8:30am - 5:00pm est aand refrence number *******, thank you and have a great day .
Customer Answer
Date: 07/22/2024
I am rejecting this response because:

The business sent one email demanding documentation of what I had done to my car. They stated my car wouldn’t run without a new engine. The fact I drove it away from their business shows they were wrong. Also they asked for copies of paperwork that was provided in the original complaint. Please refund my money. The timing chain and a sensor were replaced not the entire engine. They wasted my time and tried to take advantage of me.
Business Response
Date: 07/23/2024
hello good morning after review we have submitted a check request for the customer in the amount of $167.03 that will be mailed to the customer address it will be delivered in 5-10 business days.
Initial Complaint
Date:07/04/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I got an oil change in November of 2023. I work from home so don’t drive my vehicle very often. I went to get an oil change last month and there was major issues. My oil pan had been pushed in by 30 pounds of pressure which caused issue putting it back in due to it’s stripped now so had to be repaired . It was jammed inside and had to be repaired. I contacted Just tires to advised, provided evidence and they can care less. They admitted to applying that amount of pressure but disagreed with the price and then decided to denied and shifted Blame due to they didn’t inspect the vehicle prior. I am out 1600 for a problem they created and they can care less . Never reviewed the evidence and never followed up as promised.
Customer Answer
Date: 07/05/2024
I do not have receipts from just tires. I only have my bank statement that was able to show me where I got my previous oil change from. Would you like my bank statement?
Business Response
Date: 07/12/2024
Thursday, July 11th, I left a voicemail message for the consumer. Her complaint has been forward to our Property Damage Claims Division. They will mediate her request and respond to the consumer directly.
Customer Answer
Date: 07/15/2024
I am requesting reimbursement for an issue that was created when I had my oil change last. Good year admitted fault by applying 30 pounds of pressure when placing my oil pin back in place which was shoved back into and jammed inside
Business Response
Date: 07/17/2024
The consumer's request has been submitted to the Property Damage Claims Division. A representative from PDC will contact the consumer to mediate her request.
Customer Answer
Date: 07/18/2024
Good year stated that the open a claim however have not heard anything from their claim adjuster. I will touch base again tomorrow to see what the status is
Initial Complaint
Date:06/27/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was in on june 26th to get my tire looked at and i gave the employee my wheel lock key and he never gave it back to me and I called the business and they said they would get back to me after they look for it and they never did and avoided me. I got a flat tire after and had to pay a mechanic $50 to break my wheel locks and $25 to put new ones on because i didnt have my key and it was an emergency. I would like to be reimbursed the $75.
Business Response
Date: 07/02/2024
Spoke to customer and store. The store is going to refund customer once he gets the receipt to them.
Customer Answer
Date: 07/02/2024
I am rejecting this response because:
The store never contacted me like the corporate person who called me said they would.

Business Response
Date: 07/10/2024
A corporate refund check was processed on July 2nd. It can take 7-10 business days to arrive, not including the recent holiday. The DM said he tried to contact the customer twice but couldn't reach him. I have communicated this with the customer.
Customer Answer
Date: 07/11/2024
I am rejecting this response because:

I still have not recieved the check they said they mailed
Initial Complaint
Date:06/27/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I took my car for an oil change early morning on May 14th at Goodyear business. Prior to service no mechanical issues. The following day May 15th on my way to work my oil light came on out after I had just got an oil change the day before so I was wondering how was it possible there was no oil in my car. My car cut off on me in the road with a ticking noise because all oil had leaked out. So I called Goodyear to explain what had happened. I spoke with someone name ***** and he said if I could get the car to them, they would take care of the bill. Because I wasn't able to get the car up there Goodyear came with a tow truck to get the car themselves on May 16th. Then I was told they would see what was going on then follow up with me to come get the car. Later that afternoon, a manager called saying I would have to take care of the bill and towing service because it doesn't look like something they did on there end. The guy also said to me, ma'am sometimes these things just happen. That's not except able. In addition, he used his truck for an example saying his battery light came on and he needed a battery continuing to say sometimes these things happened at anytime even though the oil leak wasn't there prior to oil change service from them. After reviewing reviews I've learned this place has had the same to others that complained they didn't have an oil leak prior to service. Please assist with necessary actions to get my car repaired if they haven't made it worse now that there's a ticking noise in the engine.
Business Response
Date: 07/03/2024
A message has been left for the customer to contact our office. Thank you
Customer Answer
Date: 07/09/2024
I am rejecting this response because:
No efforts were made to contact me on regards of their unprofessional business ethics on this case. These things just “do not happen” especially when routine maintenance is done. That is a lazy unjustifiable excuse to not take responsibility for your poor automotive mechanic performers. If you had performed your PM honorably instead of pencil whipping like y’all do this would have been prevented. Pencil whipping is signing off on a document without THOROUGH inspection, for the people who does not know. PMCS, preventive maintenance checks and services, what we perform constantly in the military on vehicles. I want the response on the resolution in here so everyone here can see. Did you know this is basically violating the Ga Consumer Law? This is an easy formidable lawsuit and attorneys love easy cases. Legal insurance is the best thing someone can invest in for disputes like these. Something we can handle at the lower level that y’all can resolve but you rather fight the consumer instead of aid them? That’s really absurd.

Business Response
Date: 07/17/2024
A voice message has been left today for the customer to contact our office to review. We need to verify the location of the services the work was performed at.
Initial Complaint
Date:06/26/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Good year auto service in fort drum lack professionalism I came there with a serious issue on my car and they told me the can fixe it and made me paid up to 843$ to fix the issue but 3 days later the gave me back my car and still the same issue When I get back to them the told me no diagnostic was done on my car and tell me there not gonna fixed my problem And employee lack professional service
Business Response
Date: 06/28/2024
Upon further investigation, we have made the determination the Goodyear Service Center is not at fault. The customer originally requested a standard oil-change. The store recommended 4 tires, and an alignment. The recommendation was declined. The return visit was for a complaint of a pull. Upon returning the customer had 2 used ********************** installed and one having an improper repair. The store was given approval to replace 2 tires and upon the service found the CV boot torn. The customer approved the work. The customer returned again complaining of a vibration. The service tech went on a test drive and the vibration was faint. They inspected the suspension and all the components, and everything was good. They showed the customer the damaged part, as they were asking how we knew it was bad. The manager advised the customer while replacing ********************** they could clearly see the part was damaged. They recommended the customer see the dealership or transmission shop for further diagnostic.
Request for refund is declined.

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Goodyear Tire & Rubber Company is BBB Accredited.