Complaints

This profile includes complaints for Goodyear Tire & Rubber Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Goodyear Tire & Rubber Company

  200 Innovation Way Akron, OH 44316-0001

  
• 

  Goodyear Tire & Rubber Company

  2264 W 4th St Ontario, OH 44906-3800

  
• 

  Goodyear Tire & Rubber Company

  145 Great Oaks Trl Wadsworth, OH 44281-8712

  
• 

  Goodyear Tire & Rubber Company

  3453 S Arlington Rd Akron, OH 44312-5219

  
• 

  Goodyear Auto Service Center

  16180 Pearl Rd Strongsville, OH 44136-6036

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/13/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I PURCHASED 4 NEW GOODYEAR TIRES FROM PRICE LEBLANC TOYOTA. THE SERVICE ADVISER TOLD ME THAT I QUALIFY FOR A $100 REBATE. THIS IS THE ONLY REASON I PURCHASE THE TIRES IN THE FIRST PLACE. WHEN I FILLLED THE FORM OUT ONLINE THE SYSYTEM ASK WHICH TIRES DID I PURCHASE. WHEN I LOOKED ON MY INVOICE IT DID NOT TELL ME WHICH TIRES I PURCHASED SO I CLICK THE FIRST SET. I DID NOT KNOW THAT THIS MADE A DIFFERENCE IN THE AMOUNT OF THE REBATE BECAUSE CLEARLY THERE WAS NOT A PRICE THAT POPPED UP FOR THE REBATE AMOUNT ONCE I SELECTED THE TYPE OF TIRES. I RECEIVE MY REBATE TODAY WHICH IS 8/13/2024 AND IT WAS ONLY FOR $25. I CALLED THE HOTLINE AND ASKED IF I CAN UPDATE OR RESUBMIT MY CLAIM. THE REP TOLD ME OT WAS NOTHING I COULD DO ABOUT IT. WHICH IS NOT EXCEPTABLE. IF I AM PROMISE SOMETHING I WANT WHAT I WAS PROMISED. THIS IS UNPROFESSIONAL. THERE HAS TO BE A WAY TO CORRECT SOMETHING WHEN THERE IS AN ERROR. WHEN I SUBMITTED MY REBATE FORM IF THERE WAS NOT A TYPE OF TIRE ON THE INVOICE, I SHOULD HAVE RECEIVED A PHONE CALL OR EMAIL FROM GOODYEAR STATING I NEED ADDITONAL INFORMATION IN ORDER TO PROCESS MY CLAIM. INSTEAD THEY WENT THE CHEAPEST ROUTE TO PAY ME $25.00.

  

  Business Response

  Date: 08/27/2024

  Good
  morning, 
  We
  reached out to the customer numerous times via the email and by the phone number provided in the complaint but have not gotten a response if possible the customer can feel free to give us a call at **** *** **** our hours of operation is 8:30am to 5:00pm est  , and we will be more than happy to assist the customer further thank you and have a great day .

  Kindest
  regards, 
  Goodyear
  Consumer Relations Team

• Initial Complaint

  Date:08/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Worse experience ever. We had a T-Mobile coupon that saved us $160 on 4 tires plus an alignment. The appointment was for 10:30am. My husband was there until 3:30pm and did not receive an alignment. The communication was TERRIBLE. 2 1/2 hours into the process they put the car on the rack, an hour later it was still up there with no tires and no employees working on it, finally an employee visits with my husband and says that he needed new lug nuts. I let them know we have already paid, you all will not get another dime from us. My husband never received the alignment, they asked him to come back another day. This is when he found out his left front tire had an issue. We do not have another 5 hours to spend at Goodyear. That's completely BOGUS especially since it was all inclusive. Currently, he has 4 new tires and no alignment. It was a complete waste of time.

  

  Business Response

  Date: 08/16/2024

  Good afternoon,

  Goodyear has refunded the customer $209.80 which was her initial installation charge and the alignment she paid for online. The location was not able to perform the alignment due to not being able to loosen customer tie rod bolt to adjust alignment. We have refunded customer for the charge and have refunded her installation charge for the inconvenience. I have tried to call the customer numerous time and left numerous messages and have not heard a response as of yet. The customer is more than welcom to call us ************** and reference file# ******* for further assistance.

   

   

  Sincerely,

  Goodyear Consumer Relations

• Initial Complaint

  Date:08/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a battery from The Goodyear Tire and Rubber Company that’s still under warranty. 03/24/24 I had the car towed to Goodyear under the impression I was having battery issues being that the vehicle wouldn’t start. 03/28/24 The car had to be towed to Mazda Dealership due to Goodyear being unable to diagnose the vehicle.
  
  Once everything was sorted out, I was told that the battery that came from Goodyear had leaked, causing electrical damage totaling to $7,972.06.
  
  Prior to 03/24/24 my car had been serviced by Goodyear also Mazda within the last several months. Neither of the two service departments reported anything suspicious of electrical issues.
  
  Goodyear PROPERTY DAMAGE CLAIMS TEAM has provided a settlement wanting to pay an unsatisfactory amount of $3,986.03 for the electrical damages that their negligence have caused. Leaving me with a balance of $3,986.03 to pay for damages that was due to their negligence.
  
  After 4 months of going without a vehicle, Zero rental assistance, I’m now left with a large balance of $3,986.03 due to a faulty battery that was purchased, installed and still under warranty by Goodyear.

  

  Business Response

  Date: 08/08/2024

  The customer had the vehicle towed to the Goodyear location
  on 04/10/2024. the Goodyear location replaced the battery under warranty and
  the vehicle still would not start, the Goodyear location had the vehicle towed
  to the dealership.
  The dealership said - The vehicle needed a new start unit
  and a PCM (power control module) due to a battery previous spike issue. - See
  letter from dealership in attachments. The dealership sent a quote for a front
  wiring harness replacement – Active short in front wiring harness. Wiring short
  is preventing module programing. – see notes on estimate.
  The customer drove the vehicle from 03/05/2024 to 04/10/2024
  without any issues. See timeline below and documents in attachments.  
  The Goodyear Property Damage Claims Team offer the customer half of
  the cost of repairs, as customer satisfaction. the customer agreed to that, and
  a Release was sent to the customer.
  
  06/14/2022 – Goodyear replaced the battery in the
  customers vehicle. (fail battery check)
  11/21/2023 – The customer took the vehicle to the
  dealership for an electrical issue, alternator belt was replaced, and cleaning
  of the battery terminals was cleaned.
  03/05/2024 - The customer came to the Goodyear
  location for battery light the on. The alternator belt was replaced on the
  customer vehicle.
  04/10/2024 - The customer had the vehicle towed to
  the Goodyear location for a no start issue and the battery lost it charge. The
  battery was replaced under warranty and the vehicle still would not start.               
  The Goodyear location had the customers vehicle towed to the
  dealership. The dealership found a short in the wiring harness.
  05/24/2024 – The vehicle needed a new start unit and
  a PCM (power control module) due to a battery previous spike issue. - See
  letter from dealership in attachments.
  07/11/2024 - The dealership sent a quote for a front
  wiring harness replacement – Active short in front wiring harness. Wiring short
  is preventing module programing. – see notes on estimate.
  

  

  Business Response

  Date: 08/08/2024

  The customer had the vehicle towed to the Goodyear location
  on 04/10/2024. the Goodyear location replaced the battery under warranty and
  the vehicle still would not start, the Goodyear location had the vehicle towed
  to the dealership.
  The dealership said - The vehicle needed a new start unit
  and a PCM (power control module) due to a battery previous spike issue. - See
  letter from dealership in attachments. The dealership sent a quote for a front
  wiring harness replacement – Active short in front wiring harness. Wiring short
  is preventing module programing. – see notes on estimate.
  The customer drove the vehicle from 03/05/2024 to 04/10/2024
  without any issues. See timeline below and documents in attachments.  
  The Goodyear Property Damage Claims Team offer the customer half of
  the cost of repairs, as customer satisfaction. the customer agreed to that, and
  a Release was sent to the customer.
  
  06/14/2022 – Goodyear replaced the battery in the
  customers vehicle. (fail battery check)
  11/21/2023 – The customer took the vehicle to the
  dealership for an electrical issue, alternator belt was replaced, and cleaning
  of the battery terminals was cleaned.
  03/05/2024 - The customer came to the Goodyear
  location for battery light the on. The alternator belt was replaced on the
  customer vehicle.
  04/10/2024 - The customer had the vehicle towed to
  the Goodyear location for a no start issue and the battery lost it charge. The
  battery was replaced under warranty and the vehicle still would not start.               
  The Goodyear location had the customers vehicle towed to the
  dealership. The dealership found a short in the wiring harness.
  05/24/2024 – The vehicle needed a new start unit and
  a PCM (power control module) due to a battery previous spike issue. - See
  letter from dealership in attachments.
  07/11/2024 - The dealership sent a quote for a front
  wiring harness replacement – Active short in front wiring harness. Wiring short
  is preventing module programing. – see notes on estimate.
  

  Customer Answer

  Date: 08/14/2024

  [[BBB transcription via email, see attachments]]

   Greetings, this is my Response due to the link not allowing me to proceed with my actions. 

  06/14/22  I originally purchased a new battery from The Goodyear Tire and Rubber Company that’s still currently under warranty from store 407 NW 75th St. Gainesville, FL  32607. 
  
  11/06/22 ( 5months later) the battery exploded. Causing battery acid to cover multiple parts underneath the hood. 11/07/22 Goodyear replaced the battery, and attempted to remove the battery acid. With that being said, realistically it’s impossible for anyone to be sure that something that’s liquid could be cleaned 100 percent. The acid could’ve possibly seeped through the cracks. ( SEE ATTACHMENTS of the warning sign, also the battery acid covering multiple parts underneath the hood) 
  
  Before then and since then I’ve remained a loyal member getting my vehicle serviced with Goodyear. 
  
  03/24/24 I had the car towed to Goodyear 2841 Greenbriar Pkwy SW Atlanta, GA  30331 under the impression I was having battery issues being that the vehicle wouldn’t start. 
  
  03/25/24 Goodyear replaced the battery, which the battery tested bad in hopes to get a diagnose of the vehicle. (AS GOODYEAR ATTACHED. I will also reattach ) 
  
  03/28/24 Goodyear exchanged the failed battery (SEE ATTACHMENTS) 
  
  03/28/24 I had the vehicle towed to Mazda Dealership due to Goodyear being unable to diagnose the vehicle. NOT Goodyear.  Which is where the car is still CURRENTLY located. (SEE ATTACHMENTS of BOTH towing transactions including the receiving transaction from Mazda dated 03/28/24) 
  
  04/08/24 Mazda informed me that I needed a new battery.
  
  04/09/24 Using a rental car ( it was impossible to use my car. The car wouldn’t start. Reason why the car is at the dealership ) I went to pick up the failed battery from Mazda, to exchange for a new battery with Goodyear. Arriving just in time before the manager left for the day although he was helpful. 
  
  04/10/24 I dropped the new battery off to Mazda @7am. 
  
  With that being stated, Goodyear previous statements are inaccurate that I was using my vehicle up until the 04/10/24 also them having the car towed from Goodyear to Mazda 04/10/24. The paperwork for the exchange failed battery from Goodyear wasn’t entered into their system until 04/10/24 ( SEE ATTACHMENTS) 
  
  As Goodyear has attached the email addressing the issue with the vehicle, I have also included it into the attachments. 
  
  Goodyear also that stated “11/21/2023 The customer took the vehicle to the dealership for an electrical issue, alternator belt was replaced, and cleaning of the battery terminals was cleaned.” That’s also incorrect. 11/21/23 I took the vehicle in for service maintenance. As shown in the comment section on the attachment, I was RECOMMENDED to change my alternator belt. However, was told that it wasn’t urgent at the moment. 03/05/24 Goodyear replaced my alternator belt. WHICH STILL HAVE NOTHING TO DO WITH ACID FROM A BATTERY THAT WAS PURCHASED FROM GOODYEAR AND STILL UNDER WARRANTY.  
  
  
  
  I would like for Goodyear 2841 Greenbriar Pkwy SW Atlanta, GA  30331 to know and understand that the issue is not solely with them. It’s unfortunate that since receiving service with them things have came to this point. Goodyear is still Goodyear regardless of the location. The batteries that are CURRENTLY STILL UNDER WARRANTY has been placed in my vehicle over time have caused electrical damage. This is an issue that’s seems to have been going on for a while now unbeknownst to me. It’s unfortunate that things reached to levels they’re at now since I’ve been receiving service with the Greenbriar location. 
  
  The Goodyear Property Damage Claims
  
  Team did offer me half of the cost of repairs, as customer satisfaction. However, NOTHING has been released to me besides an UNSIGNED agreement. 
  
  I will also attached the latest pictures from under the hood of my vehicle. This is the way Goodyear and Mazda received my vehicle from the latest Acid exposure. (I was about to attach 1 being that I’m at my attachment maximum)however I do have a few more that I can send in a separate email) 

  Customer Answer

  Date: 08/14/2024

  [[BBB transcription via email, see attachments]]

   Greetings, this is my Response due to the link not allowing me to proceed with my actions. 

  06/14/22  I originally purchased a new battery from The Goodyear Tire and Rubber Company that’s still currently under warranty from store 407 NW 75th St. Gainesville, FL  32607. 
  
  11/06/22 ( 5months later) the battery exploded. Causing battery acid to cover multiple parts underneath the hood. 11/07/22 Goodyear replaced the battery, and attempted to remove the battery acid. With that being said, realistically it’s impossible for anyone to be sure that something that’s liquid could be cleaned 100 percent. The acid could’ve possibly seeped through the cracks. ( SEE ATTACHMENTS of the warning sign, also the battery acid covering multiple parts underneath the hood) 
  
  Before then and since then I’ve remained a loyal member getting my vehicle serviced with Goodyear. 
  
  03/24/24 I had the car towed to Goodyear 2841 Greenbriar Pkwy SW Atlanta, GA  30331 under the impression I was having battery issues being that the vehicle wouldn’t start. 
  
  03/25/24 Goodyear replaced the battery, which the battery tested bad in hopes to get a diagnose of the vehicle. (AS GOODYEAR ATTACHED. I will also reattach ) 
  
  03/28/24 Goodyear exchanged the failed battery (SEE ATTACHMENTS) 
  
  03/28/24 I had the vehicle towed to Mazda Dealership due to Goodyear being unable to diagnose the vehicle. NOT Goodyear.  Which is where the car is still CURRENTLY located. (SEE ATTACHMENTS of BOTH towing transactions including the receiving transaction from Mazda dated 03/28/24) 
  
  04/08/24 Mazda informed me that I needed a new battery.
  
  04/09/24 Using a rental car ( it was impossible to use my car. The car wouldn’t start. Reason why the car is at the dealership ) I went to pick up the failed battery from Mazda, to exchange for a new battery with Goodyear. Arriving just in time before the manager left for the day although he was helpful. 
  
  04/10/24 I dropped the new battery off to Mazda @7am. 
  
  With that being stated, Goodyear previous statements are inaccurate that I was using my vehicle up until the 04/10/24 also them having the car towed from Goodyear to Mazda 04/10/24. The paperwork for the exchange failed battery from Goodyear wasn’t entered into their system until 04/10/24 ( SEE ATTACHMENTS) 
  
  As Goodyear has attached the email addressing the issue with the vehicle, I have also included it into the attachments. 
  
  Goodyear also that stated “11/21/2023 The customer took the vehicle to the dealership for an electrical issue, alternator belt was replaced, and cleaning of the battery terminals was cleaned.” That’s also incorrect. 11/21/23 I took the vehicle in for service maintenance. As shown in the comment section on the attachment, I was RECOMMENDED to change my alternator belt. However, was told that it wasn’t urgent at the moment. 03/05/24 Goodyear replaced my alternator belt. WHICH STILL HAVE NOTHING TO DO WITH ACID FROM A BATTERY THAT WAS PURCHASED FROM GOODYEAR AND STILL UNDER WARRANTY.  
  
  
  
  I would like for Goodyear 2841 Greenbriar Pkwy SW Atlanta, GA  30331 to know and understand that the issue is not solely with them. It’s unfortunate that since receiving service with them things have came to this point. Goodyear is still Goodyear regardless of the location. The batteries that are CURRENTLY STILL UNDER WARRANTY has been placed in my vehicle over time have caused electrical damage. This is an issue that’s seems to have been going on for a while now unbeknownst to me. It’s unfortunate that things reached to levels they’re at now since I’ve been receiving service with the Greenbriar location. 
  
  The Goodyear Property Damage Claims
  
  Team did offer me half of the cost of repairs, as customer satisfaction. However, NOTHING has been released to me besides an UNSIGNED agreement. 
  
  I will also attached the latest pictures from under the hood of my vehicle. This is the way Goodyear and Mazda received my vehicle from the latest Acid exposure. (I was about to attach 1 being that I’m at my attachment maximum)however I do have a few more that I can send in a separate email) 

  

  Business Response

  Date: 08/14/2024

  Hello,

  
  Looking at the new pictures that the customer has sent, (see
  attachment) it appears that something else is going on with the customer
  vehicle. there is something all over the top of the engine compartment. the
  Goodyear Property Damage Claims Team can send a third party out to look at the
  customers vehicle to determine the cause of this issue. The customer has to
  sign and return the release to the Property damage claims department before a
  payment can be made to her. 
  

  Thank you, 
  The Goodyear Property Damage Claims Team. 

  

  Business Response

  Date: 08/14/2024

  Hello,

  
  Looking at the new pictures that the customer has sent, (see
  attachment) it appears that something else is going on with the customer
  vehicle. there is something all over the top of the engine compartment. the
  Goodyear Property Damage Claims Team can send a third party out to look at the
  customers vehicle to determine the cause of this issue. The customer has to
  sign and return the release to the Property damage claims department before a
  payment can be made to her. 
  

  Thank you, 
  The Goodyear Property Damage Claims Team. 

  Customer Answer

  Date: 08/21/2024

   I am rejecting this response because:
  
  
  Where can I find the release forms? The only thing coming up in the attachments are the pictures that I provided. 

  Customer Answer

  Date: 08/21/2024

   I am rejecting this response because:
  
  
  Where can I find the release forms? The only thing coming up in the attachments are the pictures that I provided. 

  

  Business Response

  Date: 08/27/2024

  Our Property Damage Claims Department has sent the
  Release and Service Questionnaire to the customers email address - ******************, but I have also attached here. 

  

  Business Response

  Date: 08/27/2024

  Our Property Damage Claims Department has sent the
  Release and Service Questionnaire to the customers email address - ******************, but I have also attached here. 

  Customer Answer

  Date: 08/27/2024

   I am rejecting this response because:
  
  
  Okay great. So the release form is already signed and ready to go!

  How long will it be before someone can make it over to the dealership?
  

  How would I know once they’ve made it there? 

  Customer Answer

  Date: 08/27/2024

   I am rejecting this response because:
  
  
  Okay great. So the release form is already signed and ready to go!

  How long will it be before someone can make it over to the dealership?
  

  How would I know once they’ve made it there? 

  

  Business Response

  Date: 08/28/2024

  Upon speaking with the customer a moment ago, we are going to have ********** Arbitration look
  at the customer vehicle. This may take a week
  to have the vehicle inspected. Once the inspection is complete, our Property Damage Claim will follow up with the customer. 

  

  Business Response

  Date: 08/28/2024

  Upon speaking with the customer a moment ago, we are going to have ********** Arbitration look
  at the customer vehicle. This may take a week
  to have the vehicle inspected. Once the inspection is complete, our Property Damage Claim will follow up with the customer. 

  Customer Answer

  Date: 08/28/2024

   I am rejecting this response because:
  
  
  Thank you. 

  Customer Answer

  Date: 08/28/2024

   I am rejecting this response because:
  
  
  Thank you. 

• Initial Complaint

  Date:08/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/22/24 I took my vehicle for a safety check. Upon walking in to pay for the safety check, I was quickly shuffled off to the manager to take care of the payment. No one said anything about any damage to my vehicle. As I walked to my car, I noticed that my sunroof was open and I thought it was strange that it would be as I only went for a safety check. I sat in my car and pressed the button to close my sunroof. As it started to close it popped back open. I kept trying to close it but as I parked my vehicle at my home I called the Goodyear store back and ended up speaking to the manager. I let her know what was happening. My sunroof was in working order before I took it to Goodyear for the safety check. It was starting to rain and I do not have a covered parking area. I ended up taking my car back to Goodyear because the manager advised that she’d work to get it repaired. On 7/17/24 my car was finally ready for me to pick up. Once again I drove home and checked to make sure the repair was done. I noticed again that the rear sunblind was not closing. I called the Goodyear manager again and let her know that there was an issue. I asked for a copy of the service report from Mercedes Benz who did the repair. I also spoke with the service advisor at Mercedes Benz and he advised that the Goodyear manager was contacted about the rear sunblind and that she declined the repair. I have also been in contact with Goodyear’s regional manager, who advised that the rear sunblind is not covered because Goodyear was only concerned with the sunroof. I beg to differ. The sunblind is part of the operation of the sunroof which was in working order PRIOR to whatever technician deciding to touch the sunroof unnecessarily for a safety check. I do not think that I should be responsible for this repair. My car was just fine before I took it to Goodyear.

  

  Business Response

  Date: 08/12/2024

  I have spoken to the customer and have directed her to our Property Damage Claims Department to handle due to the dollar amount of the estimate of repair. 

  Customer Answer

  Date: 08/21/2024

  I am dissatisfied with this response.  This process has taken an exceptionally long time and it’s become very exhausting. It’s been almost 2 months since this issue occurred and the resolution is to continue to wait until Goodyear completes an action that should have been initiated as soon as this issue came about. Even still, to this day, there’s no definitive timeline in which I can expect my vehicle to be repaired. For a company that’s been a cornerstone in the American automotive industry for 125+ years it’s unsettling that these are business practices in which they operate.

   

  
  

  

  Business Response

  Date: 08/26/2024

  I contacted the store and Property Damage Claims, and they are starting a claim. If you need to contact them their number is ************ and they are open Monday thru Friday 8-4:30 

  Customer Answer

  Date: 08/26/2024

  I am rejecting this response because providing me with another phone number to call and another person to speak to is not the right solution. Provide me with a response that tells me when this will be resolved and how. It is not acceptable for me to have to chase anyone from Goodyear about resolution to a problem caused by Goodyear employees.
  
  
  
  

• Initial Complaint

  Date:08/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 12, 2024
  $1580.07
  AC not fixed
  Business told me to go to Dealership to finish the job
  Business promised to fix ac. Took money ac still not fixed after they completed a diagnostic and told me they could fix my truck. Contacted dealership who is going to charge me more money for another diagnostic and to fix the problem. The stated that what they did had nothing to do with the problem of the truck. If you could not fix the truck then why did they charge me for fixing my ac which is clearly NOT fixed.

  

  Business Response

  Date: 08/09/2024

  Good morning, 

  Following a thorough review of the documents provided and
  contact with both Goodyear Auto Service Center #**** and the district
  manager it has been determined that the Goodyear Auto Service Center is not at
  fault and the requested refund is being declined.
  
  The customer was advised both verbally and noted in writing on their signed invoice that
  the control module would need to be addressed at their dealership to be
  reprogrammed.
  
  The $185.00 diagnostic fee was waived by the Goodyear Auto
  Service Center, and it was advised that the service completed was successful at
  the time of departure. The control module would need to be reprogrammed; as
  both verbal and written instructions were provided, to follow up with the customer dealership as this is a service that is not address at Goodyear Auto Service
  Centers.
  
  If issues persist following compliance with the recommended
  service at the customers dealership they can reach out to the Tire and Service Network at
  ************** for warranty assistance.

  Kindest regards, 

  The Goodyear Consumer Relations Team

• Initial Complaint

  Date:07/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Got an oil change done at the location on June 29, 2024 for my 2015 Chevy Equinox. On July 10th, I noticed my car driving funny with poor acceleration and making weird noise. I took it to a mechanic who checked the engine and said the engine oil show completely burned. I told him I got fresh oil change 10 days ago and he show me pitch black oil from my engine while draining it. I have attached the picture of the same.
  
  The mechanic says there is no way oil was changed in this car by looking at the condition of oil and filter. He added the oil won’t turn pitch black within 10 days of an oil change/driving. I felt deceived upon hearing this and would like my money back since the job was not performed when I took my car in for service. I have been getting my car serviced at this location for past few months and my car has been driving funny with a few days of getting it serviced. The other mechanic mentioned that there might be a possibility of them using recycled oil but in this specific instance the oil wasn’t changed at all. See pics.

  

  Business Response

  Date: 08/06/2024

  Customer has been contacted and will be sending in documents for review. 

  

  Business Response

  Date: 08/09/2024

  As a goodwill courtesy the customer has accepted 50% refund for the service. 

• Initial Complaint

  Date:07/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Tuesday, July 31st, I brought my car to the Just Tires (goodyear) auto mechanic shop located at **** ******* **** ***** ** *********** **. This was my 3rd time bringing my same 2015 Toyota Camry to this location for an oil change. I brought my car to them before and they called me after only having my car in their possession and told me that my serpentine belt was cracked and it was going to break and leave me on the side of the road and asked me if I wanted them to replace it, I said no because I wanted to look at it myself first. Upon inspection, I realized that my serpentine belt was practically brand new as I had only had this car for a little over a year so I thought it was very strange that they would try and lie to me about that. Anyways, I chalked it up to one of the mechanics not knowing that they were doing and moved on. Well when I visited this location yesterday, I feel as though they put me in great danger and it was completely intentional. I dropped my car off for an oil change again, ive NEVER asked them to do anything else, and of course, only 20 minutes after I leave they call me saying I need a new battery and wiper blades, to which I decline. An hour or so goes by and I pick up my car and pay the $88.94 that I owe for my oil change. I leave and just minutes after starting my drive home, I almost get into a bad accident legally turning right on red because I hit the gas as normal to accelerate my car to turn and my car doesn’t go at first and then aggressively jolts forward and has a weird skip to it. I was terrified so I tried to go home as safely as possible with the issue continuing the whole time. Once I got home, upon inspect, I realized they had completely disconnected my vacuum air flow tube and left it sitting unhooked just under the pipe so it would almost look connected but wasn’t. I am disgusted and shocked because this was clearly intentional and to do an oil change, there would be no reason for them to touch that area at all.

  

  Business Response

  Date: 08/02/2024

  I spoke to the consumer this morning.  I offered to refund $88.94.  The consumer accepted the offer.

• Initial Complaint

  Date:07/31/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was at good year in ************ on arsenal st and the person I was working with told me he wasnt going to charge me for a bolt on my truck and then came in and said he had to make adjustments and didnt tell me. I had to look on the computer screen for what it was.

  

  Business Response

  Date: 08/01/2024

  **************** requested work to be done on brakes.  The work was started on his own and came into location for assistance on a seized part.

  The manager agreed to the work and while the vehicle was in their possession they made **************** aware of the tire conditions. **************** agreed to purchase tires, and the manager walked him through 2 payment options. **************** was approved for financing through a third party. The service was completed.

  Final paid invoice was signed for release.

  No refund will be issued.

  Goodyear Consumer Relations. 

  Customer Answer

  Date: 08/01/2024

   I am rejecting this response because: I did no agree to getting tires I was pretty much forced to after saying no more then once. The person who I was working with was incompetent of taking the words I do not need tires. And ran my credit after I stated I was going to wait till September. And he told me he was not going to charge me for the caliper bracket bolts then after **************************************************************************************************** So I went to the computer to see what changed and they charged me for the bolts! I love the fact that good year allows their employees to lie to our faces and not explain anything on why they are adding more expensive with out clear explanation. 
  
  
  

  

  Business Response

  Date: 08/06/2024

  **************** requested work to be done on brakes.  The work was started on his own and came into location for assistance on a seized part.
  The manager agreed to the work and while the vehicle was in their possession they made **************** aware of the tire conditions. **************** agreed to purchase tires, and the manager walked him through 2 payment options. **************** was approved for financing through a third party. The service was completed.
  Final paid invoice was signed for release.
  No refund will be issued.
  Goodyear Consumer Relations. 

  

  Business Response

  Date: 08/06/2024

  The manager at the location advised us that in order for the financing the customer has to fill out an application which includes employment, SSN and personal information. There was a down payment needed to start the work and it was required before any work was done and **************** agreed.

   

  Customer Answer

  Date: 08/08/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:07/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is related to my other complaint # ******** associated with same accident, but for the tire warranty.
  Accident date; 07/30/2023, Erie claim # ************, Erie POC ******* *******, ***** ********
  Details; my son **** ******** (aged 23) was driving the car Toyota Corolla (2015 model S/137k miles driven) at around 70 m/speed on left track and the left rear tire blowup and lost control of the vehicle. The car is been skidded from left track to the right side and hit hardly on the side rail bar/fencing. **** hit his head, nose and lips on the steering wheel, brocks his lips, bleeding from the nose and mouth and felt strong headache and was feeling dark for 3 to 5 minutes. Immediately other drivers stopped their vehicles and ran into the scene and helped him with first aid and called 911. Police arrived, provided him needy support and dropped him back to home.
  Due to the headache and pain all-around his body we took him to the Howard Count ER, had the Doctors examined, took CT scan and released him after 4 to 5 hours and advised to have follow-ups with the primary doctor.
  I brought four new Goodyear tires (215/45 R17) through Goodyear dealer BJs dated on 10/19/2021 with a warranty of 45k miles at an Odometer reading of 108021 miles and now the Odometer shows 137625, means it’s still under warranty for about 15000 more miles.
  Considering the tire coverage under the warranty period, placed a complaint against Goodyear Tire & Rubber Company requesting for compensation. Based on the communication by email and phone, Goodyear Tire representative was supposed to collect the tire from Erie Insurance for inspection and provided the location and contact persons info to collect the tire, but they were not even collected the tire for inspection and the issue was not being resolved. After the accident noticed more bulging areas on other tire of the vehicle indicating chances of increased risk.

  Customer Answer

  Date: 07/29/2024

  I am looking for a refund

  

  Business Response

  Date: 08/02/2024

  Our understanding is that the tire and
  vehicle were in the possession of Erie Insurance. We have sent multiple emails and got no response. We
  are unable to consider the claim without having the opportunity to examine the
  tire.

  Customer Answer

  Date: 08/07/2024

  I am not convinced with the response from Goodyear. The incident happened
  on 07/30/2023 and I reported to Goodyear on 08/10/2023. All 10 communications till
  11/03/2023 by email attached for your kind info/review. As communicated by
  Goodyear and with my understanding Goodyear representative will be collecting
  the tire for inspection. But despite completing all requirements as requested
  by Goodyear and several timely reminders from me (attached email copies
  referring #2 and #6) Goodyear rep failed to collect the tire from Erie.  Frequently I communicated with Goodyear informing
  them the practical difficulties for Erie Insurance in holding the tire with
  their auction yard.
  Waiting for almost three months Goodyear communicated back to me
  detailing about the new point of contact with Goodyear and also made the follow-ups
  to collect the tire from Erie Insurance and they failed to collect the tire
  from Erie. Later I myself contacted Eire and came to know that the car is being
  auctioned to a third party and the car or the tire is no longer with Erie.
  In short Goodyear didn’t act or didn’t give priority for my
  request/issues and now there is no proof for them to collect or inspect and is
  it my mistake? Is it fair for a reputed company like Goodyear to deal with their
  customers like this? I am not saying that it is a mistake from Goodyear or Erie
  Insurance, but is it fare for either company to stay away from their
  responsibilities and put the customer in question?
  Please refer to the email copies as attached and expecting a
  reasonable/fair decision to resolve the issue.

  

  Business Response

  Date: 08/12/2024

  It is our understanding that your insurance was involved and
  resolved this claim with you. It is also our understanding that your insurance
  was in possession of the vehicle and tire.
  In order for us to consider any claim, we need the
  opportunity to examine the tire. We will not consider a claim without having
  the chance to look at the tire.

  Customer Answer

  Date: 08/16/2024

  Yes as I mentioned earlier, my Insurance Company
  involved and provided the claim for the total loss for the car, but my claim
  against Goodyear is for the warranty of the tire from Goodyear. The tire was in
  possession of Erie Insurance, but your representative failed to collect the
  tire even after several reminders from me (email communications attached) with
  in the first three months time.
  You got the opportunity to collect the tire
  from Erie Insurance and I communicated the POCs and related info to collect the
  tire as requested by you through the form provided by Goodyear, but you failed
  to collect it from or Erie and also if you want to send back the tire by
  myself, your representative failed to instruct me to collect the tire and send back
  to you for inspection.
  In short I believe you just ignored or slowed/dragged
  my case for no reason, but to buy more time and finally blaming the customer
  not for his mistake. Now because of the game between Goodyear and Erie, is it
  fair to put the customer in trouble? If that is the case I think I have to file
  another claim against Erie to involve and get it resolved together with the inputs
  from Erie.
  

  Note: the details provide below communicated earlier and just
  copying it again for info purpose and also attaching the email communications
  as the supporting docs.

  I am not convinced with the response from Goodyear. The incident
  happened on 07/30/2023 and I reported to Goodyear on 08/10/2023. All 10 communications till
  11/03/2023 by email attached for your kind info/review. As communicated
  by Goodyear and with my understanding Goodyear representative will be collecting
  the tire for inspection. But despite completing all requirements as requested
  by Goodyear and several timely reminders from me (attached email copies
  referring #2 and #6) Goodyear rep failed to collect the tire from Erie.  Frequently I communicated with Goodyear
  informing them the practical difficulties for Erie Insurance in holding the
  tire with their auction yard.
  Waiting for almost three months Goodyear communicated back to me
  detailing about the new point of contact with Goodyear and also made the
  follow-ups to collect the tire from Erie Insurance and they failed to collect
  the tire from Erie. Later I myself contacted Eire and came to know that the car
  is being auctioned to a third party and the car or the tire is no longer with
  Erie.
  In short Goodyear didn’t
  act or didn’t give priority for my request/issues and now there is no proof for
  them to collect or inspect and is it my mistake? Is it fair for a reputed
  company like Goodyear to deal with their customers like this? I am not saying
  that it is a mistake from Goodyear or Erie Insurance, but is it fare for either
  company to stay away from their responsibilities and put the customer in
  question?
  Please refer to the email copies as attached and
  expecting a reasonable/fair decision to resolve the issue

• Initial Complaint

  Date:07/24/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went to Goodyear store number 2226. I needed 2 12” trailer tires mounted on rims. Was charged $65.03, when I got home and checked the receipt, I was charged for number of items that I did not receive or request such as balance, TPMS kit (trailer tires don’t have TPMS). This is fraud

  

  Business Response

  Date: 07/25/2024

  Called customer explained he wasn't charged extr, it was a package and couldn't be broke down. Everything is included in 1 price regardless of if they do all of it or not. Customer feels this is fraud. Gave customer full refund.