Complaints

This profile includes complaints for Goodyear Tire & Rubber Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Goodyear Tire & Rubber Company

  200 Innovation Way Akron, OH 44316-0001

  
• 

  Goodyear Tire & Rubber Company

  1800 Buchholzer Blvd Akron, OH 44310-1807

  
• 

  Goodyear Tire & Rubber Company

  90 Graham Rd Cuyahoga Falls, OH 44223-1205

  
• 

  Goodyear Auto Service Center

  16180 Pearl Rd Strongsville, OH 44136-6036

  
• 

  Goodyear Auto Service Center #2137

  6950 Lee Highway Chattanooga, TN 37421

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/18/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  09/07/2023
  Invoice **********
  
  We live in ************* *** our suv Our brakes went out pedal to the floor on our Lincoln MKX while visiting a relative in ***** *******. Goodyear diagnosed as a bad master cylinder and replaced that part along with flush/bleed. We were able to drive car home to ************* **.
  
  09/18/2023
  Invoice ********** Wife pulled out our garage, brakes failed went to floor just like prior repair. Called Local Goodyear and had to go back and forth with ***** to get Local store to honor Auto Service Center **** -
  This store indicated bad bleed job, air in lines and re-bleed brake system. ************ Manager said if it happens again, it's the ABS system and must go to the dealer. I will say Manager in **** **** was light years better than the ************ arrogant manager, we have heard he has since been replaced ...
  
  Aprrox 3 weeks later - wife backed out driveway brakes failed again - I called both stores, was given the run around about District manager approval for several weeks calling back and forth calls for help with repair or refund, Wife called, and they basically told us "Sorry we can't do anything to help" Now I'm stuck going to the Dealer and out the money. I crawled under the car and see fluid leaking under the master cylinder and noticed reservoir was low, disappointed,
  
  Wife could have been seriously injured, she luckily had brakes fail both times pulling out driveway. Thank God my daughter who is 17 wasn't driving. Two trips to Goodyear for repairs and 2 months later. Many calls -- Felt my Trust was broken.

  Customer Answer

  Date: 12/19/2023

  Drove car to Ford Dealer ***** this morning, they would not repair stating brakes need to be bleed for $391.00 and the ABS module was not throwing codes or need of replacement. I reached back out to Goodyear with Dealer story and now working with New Manager @ ************ store to resolve issue -- he is very determined & apologized for all the turmoil to get issue resolved. Working on repair of our vehicle with OEM master Cylinder - Thank you. Crossing my fingers and very appreciative

• Initial Complaint

  Date:12/14/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Friday, December 8th, purchased 4 tires, for the amount of $921.90, and was told my purchase would be eligible for a $100 rebate on Saturday went to Just Tires for install and asked for rebate form, I was given a form with a QR code. I went to the Goodyear rebate site and completed required information. The initial purchase email and the representative both stated that I should get $100 back. After completing the form I checked online today and was told that the rebate is not valid. I tried to call customer service and was told the office is closed until Dec. 16, 2023. Seeking Good Year to honor what was promised for the rebate at time of sale. Thank you.

  

  Business Response

  Date: 01/04/2024

  hello good morning, we have made numerous attempts to reach the customer with no avail we have started a case for the customer. customer is more than welcome to give us a call at their earliest convenience.  

  Customer Answer

  Date: 01/04/2024

  Better Business Bureau:
  
  
  

  The business has resolved the issue. Please close the case.

  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  

  Thank you!

• Initial Complaint

  Date:12/11/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my extreme dissatisfaction and frustration with the experience I have had with the GoodYear Assurance All-Season tires, which I purchased in January 2020 along with a 3-year road hazard insurance.
  
  Less than a year after the purchase, I began experiencing issues with one of the tires, constantly losing air in a non-consistent pattern. Despite multiple complaints to the GoodYear shop at ***** * ******** ***** ******** ** *****, I was repeatedly told that there was nothing wrong, attributing it to weather changes.
  
  Recently, I noticed small cracks developing on the sidewall, precisely at the edges of the engraved letters on the sidewall. To my shock, yesterday, the tire suffered a flat, and upon inspection, I discovered large cracks and holes on the sidewall, making it unsafe and in need of immediate replacement (please see attached photos).
  
  I visited the same GoodYear shop today to explain my situation and I was denied any warranty claim. Instead, I was quoted approximately $200 for a new tire, which is unacceptable for a tire with less than 20,000 miles and less than 4 years of use.
  
  I believe that the tire was defective and dangerous to use from the beginning, and I should not be held responsible for the replacement cost.
  
  I expect a prompt and fair resolution to this issue.
  
  Thank you for your understanding and cooperation.

  

  Business Response

  Date: 12/14/2023

  A message has been left for the customer to contact our office. 

  

  Business Response

  Date: 12/21/2023

  A message has been left for the customer today to contact our office. No call back at this time. 

  Customer Answer

  Date: 12/27/2023

   I am rejecting this response because:
  
  
  Today, I just lost my second tire in same fashion (little bit less worse tham the first one). THIS IS UNUSUAL! These tires are giving up with only 20,000 miles on them! I don't feel safe driving on these tires anymore! Goodyear has to come up with a resolution!

  I returned their call and the advise me to schedule an appointment to inspect the second tire, and the agent has no info regarding my first tire so he will had someone to call me back

  

  Business Response

  Date: 12/28/2023

  We have been in contact with the customer. Recommend to setup
  an appointment for the 3 remaining tires and the store to contact our office
  with the inspection results. The first tire customer no longer has and was explained would need to pay full price and installation for a new tire of the same
  brand and send in the invoice for review for refund assistance.  

  

  Business Response

  Date: 01/09/2024

  Customer has accepted a prorated refund on one tire and the other 3 were prorated in store.  

  Customer Answer

  Date: 01/10/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:12/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought car in for an oil change. Of course car looked over for other service issues and additional services were suggested. My rear light gate hydraulics had leaked & the litigate worked only manually. Suggested work was to replace rear windshield wiper. I had one in my ************ used it & did not charge me for labor. I found that I could not open my lift gate after the service. Brought it back and Mgr had crew looked at it. Mgr blamed the it on the broken power lift but it had worked manually for months beforehand. Stated his crew tried to open up from the inside but not one thing in the back trunk area was moved which you would need to do to access manual release. Definitely seek cost of repair to lift gate that functioned properly manually before this service.

  

  Business Response

  Date: 12/13/2023

  Called customer and left voicemail. No response from the customer. 

  Customer Answer

  Date: 12/18/2023

  I was away last week. I have been calling Goodyear ************ to no avail to date. Liftgate still an issue. Need complaint to remain open until this issue is resolved by Goodyear.

  

  Business Response

  Date: 12/28/2023

  Spoke to the customer and she is sending in paperwork for us to review. 

• Initial Complaint

  Date:12/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased four new tires from Goodyear. One leaked from the factory. I was told by Goodyear to take it to ********. They so called fixed it, and left a huge weight on my wheel. Still leaks. I contacted Goodyear and was told the tire would be replaced, and given a number that only plays a recording. I have called for two days and no one answers. ******* refused to touch my tire.

  

  Business Response

  Date: 12/06/2023

  ****** this case has been handled one of **************** has order the customer a new tire   

• Initial Complaint

  Date:11/29/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi
  I placed an order for 4 tires on Tuesday 11/28 (yesterday)
  
  ORDER NUMBER: ********** 4 Goodyear Endurance tires 205/75R14
  
  There was a Cyber Monday Offer of $125 off (if ordering 4 tires)
  
  Two problems!
  
  1) It seems like a 15% promo code took priority and I was given a lower discount than the advertised deal on the page. I did place the order before the end of the deal. There did not seem to be a way to place a new order for 4 tires without the promo code (I would have done that and cancelled the first order where I was basically being “over-charged”). Trying to place a second order was repeatedly blocked by a card payment declined message. I contacted ******** ******* and asked about the declined card payment and they confirmed there was no declined payment so the issue was likely on the merchant side.
  
  2) Even though I did successfully place the order for 4 tires at the higher price than I wanted, the order was confirmed and I had a booking for the tires to be installed tomorrow at 8am. I called to confirm with the installers just now though and they had not received the tires. They said they could arrive tomorrow but unlikely before 8am. Now I see ******** ******* shows ************ refunded the payment of $735.23 but I also see no email from you to say why. How rude!
  
  I was getting our trailer camper early tomorrow and going for installation that would not have happened. Who was going to contact me about that?
  
  And on Friday we travel in our camper. I have a missing spare tire. I wanted to replace 4 “Trailer King” tires with 4 Goodyear Endurance before we go. I could have made alternate arrangements with another business to get the tires I need.
  
  So my compliant is two fold:
  
  A) The unfair pricing on the ordering system. You should apply the best discount offer for the customer, not the cheapest from your perspective.
  
  B) Why refund an order you accepted? Why no communication? What do I do now to get the tires I wanted in time for a safe journey on Friday?

  

  Business Response

  Date: 12/13/2023

  Called the customer and left voicemail. No response back from the customer.

  Customer Answer

  Date: 12/14/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********. They did call and left a voicemail, and it seems like they cancelled my order due to fraud concerns, although there was no fraud involved.

  I spoke at length with a ************ agent. They started by saying they could not match the offer price they made but that changed over the course of our call.

  We were unable to get the 4 tires before I needed them from Goodyear. Instead, I called ******** **** and they matched the failed sale from Goodyear for me. They checked they had a tire for me in stock.  They installed 1 tire to ensure I had a spare for our trip. They ordered the others needed and fitted them all the following week. Top marks to ******** **** who are just fabulous from a customer service perspective. 

  Disappointed for the reasons given in my complaint but accept they did call and left a voicemail.

• Initial Complaint

  Date:11/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased new tires with Goodyear in March 2023. Due to the amount of driving that I do, I purchased the 3-year alignment program which cost $186 plus the road hazard protection which cost $120 (total of $306). I drove out of my way (50 miles from home) to get the tires at a location that was open on Sunday due to an emergency blow out. Now, it turns out that I cannot get the benefits of the program (mainly, tire alignment) unless I'm more than 25 miles away - I work near another Goodyear that falls within this limit. Further, I cannot get free tire rotation except at "Goodyear Service Centers." There are a few locations named "Goodyear Tire" nearer to my home, but they don't qualify (note: they are *not* independent tire shops that sell Goodyear tires, but are actually called Goodyears as per ****** Maps). On Goodyear.com, various "Tire and Service Network" shops also don't count - you have to go to a different website altogether to find the appropriate centers (Goodyearautoservice.com). It appears that they purposefully bait and switch by being unclear about their locations (service centers vs. tire/service network locations vs. authorized dealers), and being unclear about what services can be offered at which type of location. For instance, their tire warranty description (***********************************************************************************************************) has a link to a network directory but half of those are just tire dealers, and some of the ***************************** Network shops don't honor the services. There's no way to enforce it, either - Goodyear just says it's up to the individual stores. If your store is named a Goodyear store (the actual name, not a dealer), and/or you give them a "Tire and Service Network" designation, they should honor your services, especially when the customer paying a premium for their product. Otherwise Goodyear needs to be more transparent about their practices.

  

  Business Response

  Date: 12/19/2023

  Hello,

  We are reaching out in regards to customer ******************************* claim#*******. We have emailed the customer and called and left message on her voice mail with our contact information. The Goodyear Tire & Service Network is a lot of locations who make up a network that can sell Goodyear Brand Tires & provide service using Goodyear parts. When a customer has any issue with a tire concerning a road hazard if they purchased road hazard insurance they would reach out to ****** at ************** which is provided to the customer from the ********************** location when purchasing the road hazard insurance. We are very happy to help in any way we can to provide our customers with the best solution to solving their complaint. I have set up a claim for the customer and we are awaiting for them to contact us back so we may assist. 

   

  Sincerely,

  Goodyear Consumer Service Department

   

• Initial Complaint

  Date:11/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a phone appointment to get new tires. On 11/16/2023 I took my car in to get new tires. Car was there so also got a synthetic oil change, 1000 miles early. They called and said my car needed $500 of other parts. I said OK. At 4:00 I called and they said the car needed $2,000 of work, the $500 was a different car. I said then I did not want the tires. Told too late, could not put back on car. I owe for tires and oil change. Wonder about the guy that did NOT authorize the $500 of work they did. This is a 2008, 110,000 mile car. It is not worth $3,000 of work.
  They claim they discounted the tires.
  I am going to sell. Dealer says the tires are worth, at most, an extra $300. I want a refund for the remaining amount I paid. $276.76

  

  Business Response

  Date: 12/01/2023

  Good morning,

  The customer was heavily discounted on his actual tire purchase and was provided with free installation along with free TPMS for a total in store savings of $392.46. The customer has also included the cost of his oil change which was provided as part of his refund amount request.

  While we do understand that the customer has an older vehicle that he appears to be interested in selling by his complaint we will not be additionally refunding any further amounts as requested. 

  Sincerely, 

  Goodyear Consumer Relations

  Customer Answer

  Date: 12/04/2023

   I am rejecting this response because:  I would not have spent one dime at this store on this work.  I was not told of the problems PRIOR to authorizing the work.  Therefor work was done WIHTOUT my permission.  I was given NO CHOICE but to accept the new tires and pay whatever the store asked to get my car.  My signature says "PAID IN PROTEST".  It is NOT an acceptance of the terms or the work.

  Not sure where or how the "discount" is calculated.  I have a quote, prior to drop-off that indicates they only provided a $200 rebate on the tires.  Free install was part of THAT number, and was provided IN ADVANCE to get me to return.  fyi:  ******** ***** was already less than Goodyear for a similar tire.

  If the merchant refuses to provide the requested refund in good faith my next step, per my Attorney, is small claims court.  We will ask for the ENTIRE amount, as work was NOT properly authorized, plus fees.  In good faith I have agreed to pay what the Dealer that will take my car has given as the increased value for new tires.  I expect to pay NOTHING more.

   

  ***
  
  
  

  
  

  

  Business Response

  Date: 12/11/2023

  Good morning, 

  As stated in the customers original complaint he phoned the location to have new tires placed on his vehicle and an oil change completed. No other work was done to the vehicle as he declined any additional suggested repair services. While we do understand the frustration caused by wanting to sell a used vehicle to a dealership it is not uncommon for those dealerships to pay below cost so when they resell, they make a profit.

  The originally requested work was completed at the location and as stated in a prior response the customer was given steep discounts regarding the work that he requested. No further refunds will be issued. 

  Kindest regards, 

  Goodyear Consumer Relations Team 

  Customer Answer

  Date: 12/11/2023

   I am rejecting this response because:   Response is not true.   I called to have tires installed, got a cost, AND asked for Road Hazzard.  The store called and said they could not warrant the tires BECAUSE the car needed a $500 fix.  I authorized the $500 fix.  BUT - they had the wrong car.  My car needs a $2,000 fix.  That means I have tires with NO road hazard.  Tires that can not be aligned.  Tires that will wear out early.   I would not, and did not authorize tires get put on the car that needed all this work.  Part of what is offered is a 15 point check of the car.  They should never have installed the tires without telling me the CORRECT price of the other work that is required to properly maintain the new tires installed.
  
  What a dealer offers is not relevant.  What the dealer says NEW tires add to the price of a car IS.   In reality I should not pay for this work as I did not ask for or agree to pay for new tires on a car that had other issues that affect the tires.  I, in GOOD FAITH, am willing to pay the added VALUE that new tires bring to a 16 year old car, with 110,000 miles, and in need of $2,000 of repairs.  
  
  Store blew it.  They quoted $500 in repairs.  I Authorized the $500 in repairs.   When I got the car they said I needed $2,000 in repairs.  Perhaps Goodyear wants to honor the ORIGINAL quote.  New tires, New Struts, road hazard, and warranted tires for the amount originally quoted, and authorized over the phone.  
  
  
  
  

• Initial Complaint

  Date:11/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am owed a rebate of 200 dollars for a Goodyear set of 4 Assurance Comfort Drive tires. They at every turn declined this reabate. Tried talking all involved to no avail.9

  

  Business Response

  Date: 11/21/2023

  Good morning,

  I have looked into this for the customer and the customers rebate card for $200 has been approved 11/14/2023 and the customer will receive the card within 10-15 business days. I have called the customer and made him aware and he was thankful for a resoltion.

   

   

  Thank you,

  *****

• Initial Complaint

  Date:11/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased Goodyear Tires on 9/14/2023 submitted a rebate and told tires were eligible for rebate. Was denied sent Goodyear invoice they requested and was told to resubmit my rebate. Resubmitted rebate only to discover tires I purchased are no longer eligible for rebate.

  

  Business Response

  Date: 11/21/2023

  Good morning,

  I have looked into this for customer and have found that his rebate was approved on 11/16/2023 and he will receive the rebate card in 10-15 business days. I have called customer and left message informing with this information.

   

   

  Thank you,

  *****